SMITHERY.CO
@WILLSH
DOES
MAKINGTHINGSPEOPLEWANT
BEAT
MAKINGPEOPLEWANTTHINGS?
19/06/2014
IAPI
DUBLIN
53.336951N,-6.257106W
JOHNVWILLSHIRE,SMITHERY
SMITHERY.CO
@WILLSH
WHATISITYOU
ACTUALLYDO...?
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSHATACTILEMEMORY...
SMITHERY.CO
@WILLSH
ABOXTHAT’SBIGGERONTHEINSIDE
SMITHERY.CO
@WILLSH
WHYAMIHERE?
SMITHERY.CO
@WILLSH
ISN’TITQUITEFAR
AWAYFROMMEDIA?
SMITHERY.CO
@WILLSH
WHATISMEDIA
NOWADAYS?
SMITHERY.CO
@WILLSH
MEDIAISA
VEHICLEFOR
KNOWLEDGE
CESARHIDALGO,MITMEDIALAB
“
”
SMITHERY.CO
@WILLSH
MEDIAISTHE
CONNECTIVETISSUE
OFSOCIETY
CLAYSHIRKY,NYU
“
”
SMITHERY.CO
@WILLSH
MEDIAISHYBRID
JUSTLIKEBUILDINGS,DEVICES,
SPACES,EVENTSETC
NOTHINGISALL-DIGITALANY
MORETHATIT’SALL-PHYSICAL
DANHILL,FABRICA
“
”
SMITHERY.CO
@WILLSH
TISSUE
VEHICLE
HYBRID
CONNECTIVEOBJECTS
THAT
TRANSFERKNOWLEDGE
THROUGH
TIMEANDSPACE
MEDIA:
SMITHERY.CO
@WILLSH
MEDIANOWSTARTS
ATPRODUCTCREATION
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
“WORKOF”
SMITHERY.CO
@WILLSH
“GOODSMADE”
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
MARKETINGHASBECOME
ADVERTISINGMANAGEMENT
SMITHERY.CO
@WILLSH
IT’SHARDLYANEWPROBLEM
SMITHERY.CO
@WILLSH
“THEPRINCIPALTASKOFTHEMARKETING
FUNCTION…
SOURCE:ALANMITCHELL-HTTP://RIVETIN.GS/MCKITTERICK
SMITHERY.CO
@WILLSH
“THEPRINCIPALTASKOFTHEMARKETING
FUNCTION…ISNOTSOMUCHTOBE
SKILFULINMAKINGTHECUSTOMERDO
WHATSUITSTHEINTERESTSOFTHE
BUSINESS
SOURCE:ALANMITCHELL-HTTP://RIVETIN.GS/MCKITTERICK
SMITHERY.CO
@WILLSH
“THEPRINCIPALTASKOFTHEMARKETING
FUNCTION…ISNOTSOMUCHTOBE
SKILFULINMAKINGTHECUSTOMERDO
WHATSUITSTHEINTERESTSOFTHE
BUSINESSASTOBESKILLEDINCONCEIVING
ANDTHENMAKINGTHEBUSINESSDO
WHATSUITSTHEINTERESTSOF
THECUSTOMER“
SOURCE:ALANMITCHELL-HTTP://RIVETIN.GS/MCKITTERICK
SMITHERY.CO
@WILLSH
“THEPRINCIPALTASKOFTHEMARKETING
FUNCTION…ISNOTSOMUCHTOBE
SKILFULINMAKINGTHECUSTOMERDO
WHATSUITSTHEINTERESTSOFTHE
BUSINESSASTOBESKILLEDINCONCEIVING
ANDTHENMAKINGTHEBUSINESSDO
WHATSUITSTHEINTERESTSOF
THECUSTOMER“
SOURCE:ALANMITCHELL-HTTP://RIVETIN.GS/MCKITTERICK
JOHNMCKITTERICK,GE,1957
SMITHERY.CO
@WILLSH
“HAS
MARKETING
FAILED,
ORWASIT
NEVERREALLY
TRIED?”
1985PAPERBYSTEPHENKING,JWT
SMITHERY.CO
@WILLSH
FOUR
MARKETING
ROUTESTO
FAILURE...
SMITHERY.CO
@WILLSH
THRUST
MARKETING1
SMITHERY.CO
@WILLSH
marketing
MARKETING
DEPARTMENT
MARKETING2
SMITHERY.CO
@WILLSH
ACCOUNTANT’S
MARKETING3
JANUARY DECEMBER
PAYBACK
SMITHERY.CO
@WILLSH
FORMULA
MARKETING4
success =
x Y
z
+
SMITHERY.CO
@WILLSH
FOUR
ESSENTIAL
ASPECTSOF
REAL
MARKETING
SMITHERY.CO
@WILLSH
STARTWITH
THECUSTOMER1
SMITHERY.CO
@WILLSH
WORKING
OVERTIME2
SMITHERY.CO
@WILLSH
USINGALL
RESOURCES3CEO
marketing
manufacturing
SMITHERY.CO
@WILLSH
INNOVATION4
CREATIVITYTHAT
DELIVERSVALUE
SMITHERY.CO
@WILLSH
ALLDEEPLY
LINKEDTO
PRODUCT
SMITHERY.CO
@WILLSH
YETCURRENTLY,
MARKETINGISFAILING
SMITHERY.CO
@WILLSH
PEOPLE
WOULDNOT
CAREIF70%
OFBRANDS
DISAPPEARED
HAVASMEDIAMEANINGFULBRAND
STUDY,2012
SMITHERY.CO
@WILLSH
PEOPLE
WOULDNOT
CAREIF73%
OFBRANDS
DISAPPEARED
HAVASMEDIAMEANINGFULBRAND
STUDY,2013
SMITHERY.CO
@WILLSH
BRANDSAREINBADSHAPE.
LITERALLY.
SMITHERY.CO
@WILLSH
HTTP://RIVETIN.GS/PYRAMID
SMITHERY.CO
@WILLSH
THEMODERNBRANDIS
LIKEABITTORRENTFILE
SMITHERY.CO
@WILLSH
IMPOSSIBLE
FORANYONE
MINDTO
CONCEIVE...
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
YOURTONEOF
ACTIONISWHAT
ATTRACTSPEOPLE
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
MODERNECONOMICS:
THEVALUEOFATHING
ISDETERMINEDBY
WHATONEISWILLING
TOGIVEUPTOOBTAIN
THETHING
SMITHERY.CO
@WILLSH
THELABOURTHEORY
OFVALUE
THEVALUEOFSOMETHING
ISDETERMINEDBYTHE
LABOURTHATWENT
INTOITSPRODUCTION
SMITHERY.CO
@WILLSH
PERHAPSTHERE’SA
LABOURTHEORYOF
BRANDVALUE*
*ITMIGHTNEEDABETTERNAME
SMITHERY.CO
@WILLSH
FIELDNOTES
SMITHERY.CO
@WILLSH
£0.99 £3.33
PERPADPERPAD
SMITHERY.CO
@WILLSH
“MARKETINGIS
WORLDBUILDING.
WITHUNLIMITED
BANDWIDTHWE
CANNOWSHOW
YOUTHEWORLD.”
@TOBYBARNES
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
LABOURTHEORY
OFBRANDVALUE:
YOUHAVETOMAKEEVERYTHINGWITHTHE
INFINITECANVASOFTHEINTERNETINMIND
SMITHERY.CO
@WILLSH
WE’DRATHERBUY
THISWORLD...
SMITHERY.CO
@WILLSH
...THANTHISWORLD
SMITHERY.CO
@WILLSH
MARXWAS
HALF
RIGHT...
SMITHERY.CO
@WILLSH
IT’SNOT
ABOUTTHE
MEANSOF
PRODUCTION
SMITHERY.CO
@WILLSH
IT’SABOUTTHE
MEANING
INPRODUCTION
SMITHERY.CO
@WILLSH
BRANDSOFTEN
FINDTHIS
HARDBECAUSE
OFTHEIR
HOLLOW
FACTORY
SMITHERY.CO
@WILLSH
THEREARETWO
OPPOSITEFORCES
OFINNOVATIONAT
WORKINMOSTBIG
BRANDSTODAY
SMITHERY.CO
@WILLSH
MAKEPRODUCT
VERY
EFFICIENTLY
MAKE
MARKETING
ASINTERESTING
ASPOSSIBLE
SMITHERY.CO
@WILLSH
SOWHATSHOULDWEDO?
SMITHERY.CO
@WILLSH
ADVERTISINGISNOT
THETHINGYOUDO,
IT’STHESTORYOFTHE
THINGSYOU’VEDONE
SMITHERY.CO
@WILLSH
ADVERTISINGISNOT
THETHINGYOUDO,
IT’STHESTORYOFTHE
THINGSYOU’VEDONE
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
COOPERATION
COMPLEXITY
FRAGMENTATION EXPERIMENTATION
SMITHERY.CO
@WILLSH
EMBRACETHE
GRANULARITYOF
EVERYTHING
YOU’VEEVERDONE
FRAGMENTATION
SMITHERY.CO
@WILLSH
ITCOULDBE
BLENDING
EVERYTHING
YOUDONOW
WITHARICH
TAPESTRYOF
YOURPAST...
SMITHERY.CO
@WILLSH
ORITCOULD
BESHOWING
EVERYONE
EVERYTHING
YOUDOTO
MAKETHEIR
THING...
SMITHERY.CO
@WILLSH
h
IT’SALLABOUTPEOPLE,
ANDWHATTHEYDO
TOGETHERTOMAKE
GREATTHINGSHAPPEN
COOPERATION
SMITHERY.CO
@WILLSH
YEP.
SMITHERY.CO
@WILLSH
HAVINGLOTSOF
PEOPLEINA
COMPANY
MAKESITEASY...
SMITHERY.CO
@WILLSH
OWNINGLOTSOFBRANDS
MAKESITHARD
SMITHERY.CO
@WILLSH
DON’TCONSOLIDATE.
FRAGMENTBY
SECTOR,
PRODUCT,
COUNTRY,
REGION...
COMPLEXITY
SMITHERY.CO
@WILLSH
THEREISNO
“ONESIZE
FITSALL”
INYOUTUBE
SMITHERY.CO
@WILLSH
WITHTHERIGHT
MECHANIC,
COMPLEXITY
BECOMES
AMAZINGLY
COMPELLING...
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
EXPERIMENTATION
SHOWPEOPLETHE
FUTUREYOU
WANTTOLIVEIN
WITHTHEM
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
YOUHAVETO
GIVEUP
SOMETHING
FOREACHOF
THESE...
SMITHERY.CO
@WILLSH
PERFECTIONISM
FRAGMENTATION
CONTENT
GIVEUP
TOEMBRACE
SWAPITFOR
SMITHERY.CO
@WILLSH
COOPERATION
GIVEUP
CONTROL
TOEMBRACE
SWAPITFOR
COMMUNITY
SMITHERY.CO
@WILLSH
GIVEUP
CONSOLIDATION
TOEMBRACE
COMPLEXITY
SWAPITFOR
SPEED
SMITHERY.CO
@WILLSH
GIVEUP
KNOWING
TOEMBRACE
EXPERIMENTATION
SWAPITFOR
LEARNING
SMITHERY.CO
@WILLSH
COOPERATION
COMPLEXITY
FRAGMENTATION
EXPERIMENTATION
SMITHERY.CO
@WILLSH
“ADAYINTHEWILD
ISWORTHAMONTH
OFGUESSING”
MIKEKRIEGER,INSTAGRAM
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
THANKYOU... ANDQUESTIONS?
JOHNVWILLSHIRE
HTTP://SMITHERY.CO
@WILLSH
JOHN@SMITHERY.CO
ARTEFACTSHOP.COM

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