In this edition of Insights Care, Most Innovative Chief Medical Officers to Follow in 2023, you will discover Most Innovative Chief Medical Officers

1. November
Issue 07
2023
MostInnovative
ChiefMedical
fficers
to Follow in 2023
Howard Shaps
MD, MBA
Healthmap Solutions, Inc.
Howard
Shaps
MD, MBA
Ensuring Patients Receive the Right Care, In the Right
Place, At the Right Time
Pa ent Advocacy
The Heart of Chief Medical
Officers' Responsibili es
Exploring the Depths
Understanding the Diverse
Role of Chief Medical Officers

3. MostInnovative
ChiefMedical
fficers
to Follow in 2023

4. Innovate
to Heal
Editor’s
Note

5. n the dynamic healthcare industry, the role of Chief
IMedical Officers (CMOs) has become increasingly
pivotal, shaping the future of patient care and medical
advancement. As we usher in the new year, Insights Care
proudly presents the “Most Innovative Chief Medical
Officers to Follow in 2023” edition, a compilation that
spotlights the leaders spearheading transformative changes
in the healthcare industry.
Our featured CMOs are visionaries who go beyond the
conventional realms of medical leadership. These
individuals are the face of driving innovation, implementing
cutting-edge technologies, and fostering a patient-centric
approach to healthcare delivery. Their unwavering
commitment to advancing medical practices and improving
patient outcomes sets them apart as true pioneers in the
field.
In this edition, readers will gain valuable insights into the
diverse roles and responsibilities shoulder by CMOs. From
formulating strategic healthcare policies to driving clinical
excellence, these leaders play a crucial role in ensuring the
well-being of individuals and communities. Our profiles
delve into their backgrounds, highlighting the unique
expertise and perspectives they bring to their positions.
You expect an in-depth exploration of the challenges faced
by CMOs in today’s rapidly evolving healthcare landscape.
Additionally, we shed light on the innovative strategies
these professionals employ to successfully navigate the
industry’s complexities. As we showcase their
accomplishments, readers will undoubtedly find inspiration
in the stories of these CMOs who leave an indelible mark
on the healthcare sector.
This edition celebrates leadership, innovation, and
dedication in healthcare. We invite our readers to embark on
this insightful journey with us, gaining a deeper
understanding of the individuals shaping the future of
medicine and healthcare delivery.
Hope you have an inspiring read!
Managing Editor

6. CoverStory
Contents
Howard
Shaps
MD, MBA
Ensuring Patients Receive
the Right Care, In the Right
Place, At the Right Time

7. Dr. Dominique Allwood
Pioneering Innova on
in Health Leadership
Edward Kucharski
Impac ul Odyssey of
Healthcare Excellence
Profiles
Articles
Exploring the Depths
Understanding the Diverse
Role of Chief Medical Officers
Patient Advocacy
The Heart of Chief Medical
Officers’ Responsibili es
Kevin Chung
Pioneering Innova ve
Solu ons in Cri cal Care

8. Copyright © 2023 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or
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November, 2023
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9. Brief
Featuring
Person
Company
Dr. Edward Kucharski, a dedicated family
physician in Toronto, Canada, is committed to
community healthcare and recognized for
impactful work.
Dr. Howard Shaps, a skilled physician, specializes in
kidney health and medical cost management,
contributing to Healthmap Solutions' clinical
operations.
Dr. Dominique Allwood, a medical leader with
vast healthcare experience, focuses on clinical
engagement, health systems, and population
health improvement.
Dr. Kevin Chung, a critical care physician with
20+ years' experience, specializes in life-saving
therapies and innovative solutions for critical
care.
Edward Kucharski
Chief Medical Officer
Casey House
caseyhouse.ca
UCLPartners
uclpartners.com
Healthmap
Solutions
healthmap
solutions.com
SeaStar Medical
seastarmedical.com
Dr. Dominique Allwood
Chief Medical Officer
Howard Shaps
Chief Medical Officer
Kevin Chung
Chief Medical Officer
MostInnovative
ChiefMedical
fficers
to Follow in 2023

10. h
Howard
Shaps
MD, MBA
Ensuring Patients Receive
the Right Care, In the Right
Place, At the Right Time
C
O
V
E
R
S
T
O
R
Y

11. Howard Shaps, MD, MBA
Healthmap Solutions, Inc.

12. n today’s dynamic healthcare landscape, the
Iimportance of coordinated care activities cannot be
overstated, as they are the key to improving patient
care and fostering enhanced patient satisfaction.
Recognizing the transformative potential of this approach,
we proudly introduce Howard Shaps, MD, MBA, Chief
Medical Officer (CMO) at Healthmap Solutions, who has
emerged as a leading advocate for coordinated care to
improve the lives of patients with kidney disease, while also
delivering positive outcomes.
As the CMO, Dr. Shaps leads a team of clinical experts who
are committed to transforming healthcare practices. His
primary objective is to ensure that patients receive the most
appropriate care, at the right time and in the right setting.
By coordinating the efforts of a multidisciplinary care team
consisting of registered nurses, social workers, behavioral
health clinicians, registered dietitians, medical directors,
and pharmacists, Dr. Shaps and his team have achieved
exceptional outcomes and garnered high satisfaction and
Net Promoter Scores from both patients and providers.
In this special edition, we shine a spotlight on Dr. Shaps, an
Most Innovative Chief Medical Officers to Follow in 2023
Healthmap Solutions headquarters in Tampa, FL

13. exceptional, thoughtful, and kind healthcare leader,
recognized for his innovative efforts in coordinated care.
Through his strategic vision and dedication to patient-
centered healthcare, he is redefining the expectations for
care delivery, offering a glimpse into a future where
collaboration and coordination seamlessly merge to
optimize patient experiences.
Let’s delve into Dr. Shaps’s remarkable journey, exploring
the transformative impact of coordinated care activities on
patient care and satisfaction!
Inspiration
Howard was influenced at an early age by his two uncles,
both of whom were physicians and thought that medical
care needed to be improved. In addition, he always had a
strong attraction to science growing up. Combining the
exposure that he had to the medical field through his uncles,
while also learning what it takes to be successful was a
natural progression to becoming a physician and following
in his uncles’ footsteps. This focused interest in being a
physician brought Howard to the University of Michigan,
where he would begin his educational journey and graduate
with a Bachelor's Degree in Psychology. After graduating
from the University of Michigan, he then began chasing his
dream of becoming a physician, earning his Medical
Degree from Boston University School of Medicine.
Howard then completed his surgical internship at Loyola
University Medical Center in Maywood, IL and his
Emergency Medicine residency at North Shore University
Hospital in Manhasset, NY.
“After finishing residency at North Shore University
Hospital, now Northwell Health, I was given the
opportunity to experience the administrative side of
medicine, while actively practicing full-time as a board-
certified emergency physician. There I saw how population
health activities can improve patient outcomes, at scale.
Realizing that I could combine my clinical and business
skills to aid patient populations continues to be truly
inspiring,” adds Howard.
Journey to CMO
Howard’s journey toward becoming the CMO at Healthmap
was an inspiring one. “My journey was influenced by many
As the CMO, I am charged with leading our clinical
teams that interact with both patients and providers
to improve outcomes while ensuring patients receive
the right care, in the right place, at the right time. Our
clinical team and our entire organization have been highly
successful over the past several years. We’ve seen
improvement in patient outcomes as well as high
satisfaction rates from both providers and patients.
“ “

14. people, including valued mentors who gave me the chance
to reach my potential and my goals,” says Howard. “It all
started when I was practicing medicine. I had the
opportunity to join multiple hospital committees, both
clinical and business, where I also led my medical group
and worked diligently to learn the importance of quality
outcomes in patient care.”
“In 2012, I was given my first administrative job when I
joined a Quality Improvement Organization, which was
tasked with improving the healthcare of Medicare
beneficiaries. At that time, I learned the value of population
health management activities. From there I joined WellCare
Health Plans, where I was given the opportunity to lead the
clinical strategy for 450,000 government members at the
local health plan level. During my time in the health plan
industry, I strengthened my knowledge and leadership for
clinical and care management operations along with other
population health responsibilities. Fast forward to 2019, I
became the Deputy Chief Medical Officer for WellCare and
then assumed the same role for the Centene Corporation,
after we were acquired.”
Howard adds, “In 2021, I was recruited to Healthmap as
their Chief Clinical Officer, and at the start of 2023, I was
promoted to Chief Medical Officer. As the CMO, I am
charged with leading our clinical teams that interact with
both patients and providers to improve outcomes. Our
clinical team and our entire organization have been highly
successful over the past several years. We’ve seen
improvement in patient outcomes as well as high
satisfaction rates from both providers and patients.”
Supporting Patients in their Health Journey
Patients with chronic kidney disease (CKD) and end-stage
renal disease (ESRD) are complex, requiring significant
care coordination activities to ensure they are experiencing
the best outcomes possible. Healthmap’s Care Navigators,
all of whom are nurses, work directly with patients, with
support from the multidisciplinary care team of social
workers, behavioral health clinicians, registered dietitians,
medical directors, and pharmacists. The team helps
specifically by making sure patients are receiving proactive
preventive care, seeing their doctors, taking their
medications, and addressing diet and lifestyle challenges.
“If we can address the medical, pharmacy, behavioral, and
social aspects of a patient’s care, we know we will see
improved health outcomes and patient satisfaction.”
“Additionally, we support our providers by serving as their
eyes and ears outside the four walls of their practice. Our
clinicians will bring insights to providers, such as
notifications when a patient is not filling his or her
medications, did not receive a scheduled laboratory test, or
has not seen a nephrologist. Importantly, we listen to our
providers and make sure we bring them information that
helps them care for their patients. The partnership we have
with our providers is paramount to our success.”
Comprehensive Care Coordination
Healthmap’s Kidney Health Management (KHM) program
helps providers deliver industry-accepted evidence-based
care. Healthmap has an exceptional training department,
which works with its clinicians to help them deliver care
that will improve quality outcomes.
“Each of our Care Navigators (care managers) will
complete a Health Risk Assessment and develop a Care
Plan when working with our program patients,” Howard
states. “This helps structure the approach to comprehensive
care coordination. Depending on the patient’s
comorbidities, additional protocols are followed to make
sure those disease states and conditions receive the proper
attention.”
Overcoming Challenges
Reflecting on the current operations, Howard highlights that
prioritization of clinical initiatives can be challenging. “As
we continue to innovate and update our product offerings,
the team needs to determine what is best for our program’s
members.”
He continues, “These clinical initiatives cannot become
operational without the assistance from multiple
departments such as IT, Legal, Product, Compliance, HR,
etc. For example, when looking at future home-based
services that we can offer to our members, we chose to
launch home Care Navigation first. Our roadmap has
multiple other home-based services that we’ll continue to
operationalize over the next 12 months.”
Encouraging Collaboration and Teamwork
From a provider standpoint, Healthmap’s provider support
team serves as trusted partners. “Although we do not
practice medicine, we do help our practitioners provide care
and support. We act as an extension of their provider team
and bring helpful insights about their patients to help

15. We support our providers by serving as their eyes and
ears outside the four walls of their practice. Our clinicians
will bring insights to providers, such as notifications when
a patient is not filling his or her medications, did not receive
a scheduled laboratory test, or has not seen a nephrologist.
Importantly, we listen to our providers and make sure we
bring them information that helps them care for their patients.
The partnership we have with our providers is
paramount to our success.
“ “

16. improve outcomes. As our providers learn more about our
services, the teams work well together, developing close
relationships. By bringing helpful information and working
with our providers’ patients, we earn their trust and function
as one team,” emphasizes Howard.
Tackling Conflicts Among Health Professionals
Conflict amongst healthcare professionals can be difficult to
manage. It takes time and experience to learn how to
responsibly resolve these conflicts. Most importantly, it
requires active listening by all parties to see what is causing
the conflict. Howard addresses such issues directly by
requesting transparency when discussing conflicts and
weighing all aspects of the concerns that he hears.
Ultimately, decisions come down to what is best for the
team or organization. “I believe my time practicing
medicine along with working with countless healthcare
providers has given me great insights into what motivates
people and how to approach difficult conversations,” he
adds.
Vision for the Future of Medical Care
Howard states, “Appropriate care delivery should not be
predicated on one’s social or economic status. It should not
depend on where the patient lives or the challenges faced by
the patient. Kidney care is complicated, and patients are
complex with multiple comorbidities. It is my responsibility
to make sure our members have the best chance of
achieving the highest quality and most cost-effective care
possible. This includes working with network providers
while acting as an extension of their practice. If we can
collaborate effectively, we know our members will
experience the best outcomes possible. These outcomes
include identifying kidney disease early, maintaining high
levels of member and provider engagement, helping to slow
the progression of kidney disease, coordinating planned
dialysis starts, optimizing treatment options for ESRD
members, and reducing unnecessary hospital admissions
and readmissions.”
Words of Wisdom
To the budding entrepreneurs and enthusiasts who desire to
follow in the footsteps of Howard, he advises, “The medical
field is complex and relationship driven. My
recommendations are to learn the fundamentals of well-
delivered evidence-based medicine, build a solid base of
knowledge, be humble, and always show empathy.
Additionally, share your talent, be assertive while being
respectful, and do not be afraid to fail. I was once told that I
need to be uncomfortable to grow and I think of that each
day. Shoot for the stars!”
Although we do not practice medicine,
we do help our practitioners provide
care and support. We act as an extension
of their provider team and bring helpful
insights about their patients to help
improve outcomes. As our providers learn
more about our services, the teams work
well together, developing close relationships.
By bringing helpful information and working
with our providers’ patients, we earn their
trust and function as one team.
“ “

18. n the ever-evolving healthcare landscape, Chief
IMedical Officers (CMOs) stand at the forefront,
wielding significant influence and bearing immense
responsibilities. Patient advocacy takes center stage in their
various roles, reflecting their commitment to ensuring the
well-being and rights of those under their care.
The Role of CMOs in Healthcare
At the helm of medical institutions, CMOs play a pivotal
role in shaping the policies, procedures, and overall
healthcare delivery. Their responsibilities encompass a wide
spectrum, from strategic decision-making to overseeing
daily operations, all to provide optimal patient care.
Patient Advocacy Defined
Patient advocacy, a term often thrown around in healthcare,
finds a genuine champion in the form of CMOs. These
leaders are not just administrators; they are staunch
advocates for the rights and needs of patients. Their
commitment goes beyond the boardroom, extending into
the fabric of patient-centric care.
Ensuring Patient-Centric Care
Strategies employed by CMOs to ensure patient-centric
care are diverse and dynamic. From implementing feedback
16
November 2023 www.insightscare.com
The Heart of
Chief Medil
Offics’
Responsibilities
mechanisms to actively engaging with patients, these
leaders strike a delicate balance between administrative
duties and fostering a culture of empathy and compassion
within their institutions.
CMOs and Ethical Decision-Making
Navigating ethical dilemmas is an inherent part of the
healthcare landscape. CMOs, armed with a strong ethical
compass, navigate these challenges with finesse. Their
decisions impact individual patient outcomes and set a
precedent for ethical standards in the broader medical
community.
Communication Skills of CMOs
Effective communication lies at the heart of patient
satisfaction and positive healthcare experiences.
Recognizing this, CMOs hone their communication skills to
relay complex medical information understandably. Real-
world examples abound where clear communication has
improved patient understanding and cooperation.
Technology and Patient Care
In an era of technological advancements, CMOs leverage
innovative solutions to enhance patient care. From

19. Patient Advocacy
www.insightscare.com
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November 2023

20. electronic health records to telemedicine, these leaders
embrace technology to bridge gaps, increase efficiency, and
ultimately improve healthcare outcomes.
CMOs Driving Healthcare Innovation
CMOs are not just caretakers of existing systems; they are
catalysts for change and innovation. By fostering a culture
of continuous improvement, these leaders drive healthcare
innovation, implementing new methodologies,
technologies, and approaches that positively impact patient
outcomes.
Challenges Faced by CMOs
The responsibilities shouldered by Chief Medical Officers
(CMOs) are undoubtedly significant, yet they are not
without their fair share of challenges. Juggling
administrative tasks, including overseeing staff, managing
budgets, and ensuring the efficient operation of medical
facilities, requires a delicate balance. Additionally, CMOs
often grapple with ethical decisions, navigating the
complexities of healthcare ethics while upholding the
highest standards of patient care. The challenge lies in
making the right decisions and doing so with empathy and a
profound dedication to patient advocacy. This multifaceted
role demands resilience and commitment to the well-being
of patients, showcasing the true spirit of CMOs in the
healthcare arena.
The Impact of CMOs on Healthcare Quality
The influence of CMOs on healthcare quality is far-
reaching and unmistakable. Institutions led by proactive and
patient-focused CMOs often exhibit higher standards of
care, evident in patient outcomes and satisfaction. CMOs
play a pivotal role in shaping the culture of healthcare
delivery within their organizations, emphasizing patient-
centric care, safety protocols, and continuous improvement.
The ripple effect of their leadership is felt throughout the
institution, contributing to a holistic enhancement of overall
healthcare quality.
Professional Development of CMOs
Recognizing the rapid advancements in the medical field,
CMOs understand that continuous learning is not merely
encouraged but imperative. These leaders invest in
professional development, staying abreast of the latest
medical technologies, management strategies, and
healthcare policies. By attending conferences, pursuing
- Pearl Shaw
advanced degrees, and participating in ongoing training
programs, CMOs ensure they lead their institutions with
expertise. This commitment to professional growth benefits
the CMO personally and positively impacts the healthcare
ecosystem under their guidance.
The Future of CMOs: Trends and Predictions
As healthcare continues to evolve, so do the expectations
placed on CMOs. Emerging trends in healthcare leadership
are shaping the future responsibilities of CMOs. A growing
focus on population health emphasizes preventive care and
community well-being. Data-driven decision-making,
facilitated by advancements in health informatics, allows
CMOs to make informed choices for better patient outcomes.
Increased patient involvement in healthcare decisions reflects
a shift towards a more patient-centric model, where CMOs
actively engage patients in their care plans. These trends
signal a dynamic future for CMOs, requiring adaptability and
innovation to meet the evolving needs of the healthcare
landscape.
Conclusion
In essence, the heart of CMOs’ responsibilities lies in patient
advocacy. Through their leadership, ethical decision-making,
effective communication, and embrace of innovation, CMOs
leave an indelible mark on healthcare quality. Their
multifaceted role ensures that patient well-being remains at
the forefront of medical institutions.
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November 2023 www.insightscare.com

22. In an era where the future of healthcare lies at the
intersection of innovation and leadership, Dr.
Dominique Allwood, Chief Medical Officer (CMO)
of UCLPartners, emerges as a beacon for change. A
medical professional whose path was shaped not just within
the walls of health care organizations but across diverse
settings in healthcare, public health and management
consulting amongst many things. This is the story of Dr.
Allwood, a visionary leader who found her calling in
driving change through innovation, implementation, and
improvement.
A number of career defining choices included stepping out
of clinical training to train as a public health physician, but
a pivotal moment came when she decided to immerse
herself in healthcare management, leadership, and quality
improvement—a decision that would later define her
trajectory. Almost a decade ago, chance led Dr. Allwood to
UCLPartners which revealed a world where innovation and
implementation science converge to transform health and
care and she later returned to continue her career journey
there.
As we delve into Dr. Allwood's story, we uncover the
trajectory of a healthcare leader and the symbiotic
relationship between an individual's pursuit of purpose and
an organization's commitment to transformative healthcare
practices.
Dr. Allwood's Journey to the Top
Reflecting on her trajectory, Dr. Allwood, connects the dots
backwards over her 20-year career. During undergraduate
and postgraduate medical training, Dr. Allwood discovered
a broader interest in healthcare leading her to places such as
New Zealand and Oman for insights into health inequalities
and diverse healthcare systems. Determined to impact
health more broadly she deviated from clinical training into
training as a public health physician, and she explored
levers for influencing change from policy to academia and
even worked in management consulting. However, sensing
a distance from her initial interests she paused her training,
immersing herself in healthcare management, leadership,
and quality improvement. Reflecting on her trajectory and
drawing on Steve Jobs' wisdom, Dr. Allwood acknowledges
the challenge of connecting the dots forward, recognizing at
the time that you must trust the dots will somehow connect
in the future. A decade ago, her path led to UCLPartners,
where she became an Improvement Science and Innovation
Fellow, unveiling a world where innovation and
implementation science converge to transform health and
healthcare. Fast forward 10 years through a number of
senior leadership roles, an executive MBA provided
additional clarity around career direction, and a fortuitous
opportunity arose to return to UCLPartners. Despite the
organization's evolution, the mission remained steadfast:
enhancing health through innovation and collaboration.
UCLPartners—Mission & Vision
UCLPartners, a UK-based health innovation partnership,
aims to enhance the health and well-being of five million
individuals from North London to the Essex coast. Its
mission focuses on promoting longer, healthier lives
through illness prevention, timely access to care, and
elevated treatment quality. Collaborations happen across a
diverse network, including three integrated care systems, 16
healthcare provider organizations, and four academic
institutions. Serving diverse communities, the organization
focuses on six critical health challenges impacting the
region's populations: cardiovascular disease, adolescent
mental health, early cancer detection, respiratory health,
vision, and dementia. UCLPartners has also been
commended for its commitment to addressing the
intersection of climate and health system redesign, driving
change through innovation and research to deliver
transformative solutions in collaboration with partners.
Dominique
Allwood
Pioneering Innova on
in Health Leadership
20
November 2023 www.insightscare.com

23. Traits of a Modern CMO
Dr. Allwood's journey as a Chief Medical Officer (CMO)
reflects the diverse landscape of healthcare leadership.
Drawing insights from various medical leadership
positions, including as an associate medical director in a
large NHS hospital, leading on quality improvement,
unwarranted variation, equity, and population health.
During the pandemic, she assumed the role of Medical
Director of one of the Nightingale Hospitals in London,
with a focus on patient safety, clinical governance, and staff
well-being. Currently, as the CMO of UCLPartners, she
collaborates with CMOs leading in healthcare provider
institutions, integrated health systems, start-ups, and
industry. Despite the varied nature of CMO roles, Dr.
Allwood identifies common threads that define an effective
CMO. She emphasizes the need to wear multiple lenses and
seamlessly navigate across clinical, leadership,
management, and business areas—an ability she likens to
knitting. In today's evolving landscape, Dr. Allwood
believes that CMOs face the growing need to adopt a
population health view while maintaining a focus on
individual service users and staff, ensuring equity through
innovation and rigorous implementation. The ability to
zoom in and out simultaneously, she asserts, is vital for
effective medical leadership.
Pioneering Net Zero Healthcare
In emphasizing UCLPartners' notable initiative for 2023,
Dr. Allwood highlights a groundbreaking endeavor focused
on achieving net zero in healthcare. The NHS, responsible
for 5% of the UK's carbon emissions, has committed to
becoming the first healthcare system globally to reach net
zero by 2040. Notably, 18 months ago, UCLPartners
launched a climate collaborative, uniting partner
organizations to expedite progress toward this ambitious
goal. Dr. Allwood underscores the success of 'Connecting
for Change,' a program within the collaborative that brought
together diverse participants using a dynamic 'sandpit'
methodology. NHS clinicians, sustainability, estates, and IT
staff from eight healthcare systems collaborated with
experienced academics from four universities and industry
experts. From this collaborative effort, four projects were
competitively chosen for funding. These projects aim to
develop actionable evidence to reduce emissions from
healthcare facilities and estates, which contributes to around
10% of the healthcare carbon footprint. The focus lies on
optimizing systems to reduce waste, maximizing the
efficiency of existing buildings, and identifying ways to
deliver clinical care in more energy-efficient ways. One
Working at UCLPartners
was eye-opening. It unveiled a
new world to me where
innova on and implementa on
science converge to transform
healthcare. This ignited a
fascina on in me, steering my
focus towards driving change
through innova on,
implementa on, and
improvement.
Dr. Dominique Allwood
Chief Medical Officer
UCLPartners
Most Innova ve Chief Medical Officers to Follow in 2023
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November 2023

24. project stands out, identifying a potential reduction of 36
thousand tonnes of CO emissions and cost savings of £30k
2
per operating room per year alone, offering immense
potential across the NHS. Dr. Allwood envisions the far-
reaching impact of these initiatives, anticipating significant
improvements in the three Cs—lowering carbon emissions,
reducing costs, and enhancing quality of clinical care. Dr.
Allwood invites readers to imagine the potential if these
innovations were implemented across the entire NHS and
beyond. This visionary initiative aligns with UCLPartners'
commitment to sustainability and transformative healthcare
practices.
Leading Change Effectively
Dr. Allwood's leadership philosophy centers on authenticity,
influencing both individual behaviors and organizational
character. A key moment emerged during her leadership of
climate, net zero, and anchor organization initiatives,
prompting introspection about internal practices in the
company. This led her to champion an #ownbackyard
approach, aiming for change within the organization.
Despite competing pressures internally, her influence
helped prioritize this work. Dr. Allwood reflects, "In the
past year, we have established an ESG group with
enthusiastic participation from a wide range of staff,
including our CEO, which was a defining milestone." The
team's work on an ESG framework has begun to catalyze
tangible changes as staff take ownership, contributing to a
brighter tomorrow.
Innovating Healthcare
Dr. Allwood highlights UCLPartners' pivotal role in
shaping the future healthcare landscape. The organization's
innovation pipeline spans insights, discovery, solutions,
implementation, and evaluation, making significant
contributions to key priority areas. Reflecting the
commitment to innovative solutions through emerging
technologies, Dr. Allwood notes, "UCLPartners is currently
engaged in a number of projects such as a feasibility
assessment of an AI tool designed to demonstrate diagnostic
efficiency in the earlier detection of lung cancer." Beyond
this, UCLPartners hosts the National Innovation
Accelerator delivered in partnership with 15 Health
Innovation Networks across England, supporting fellows
that have led diverse projects, from digital apps addressing
language barriers to an AI chatbot providing instant mental
health support. Dr. Allwood also expresses excitement
about UCLPartners' recent development as new host
organization for the Collaboration for the Advancement of
Sustainable Medical Innovation (CASMI). She states, "I
am delighted to take on a leading role of this global
network—a platform to share ideas and develop new ways
of thinking and working to accelerate medical innovation
through diverse international perspectives." This
underscores UCLPartners' dedication to collaboration and
sustainable medical innovation, promising advancements in
healthcare.
Dr. Allwood's Advice for Professionals
When asked about advice for budding professionals in the
healthcare industry, Dr. Allwood advises them to find a
mission that sparks passion and guides their
decisions—emphasizing the significance of both the 'what'
and 'how' of work. Reflecting on her journey, she
underscores the value of authenticity and opportunity for
creativity in her work. Dr. Allwood expresses gratitude for
her wider opportunities and mentors, and strives to 'pass it
on' to those earlier in their careers. Finally, in uncertain
healthcare times, Dr. Allwood believes treating colleagues
with kindness is crucial, and fostering collaboration,
learning, and innovation to drive transformative and
sustained changes in healthcare.
© WHO/Andreas Beck
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26. 24
November 2023 www.insightscare.com

27. n the ever-evolving healthcare
Iindustry, Chief Medical Officers
(CMOs) stand as stalwarts,
orchestrating the symphony of medical
expertise, administrative finesse, and
strategic vision.
Let’s delve into the diverse realms that
these unsung heroes cover, exploring the
traces that define their pivotal role in the
healthcare ecosystem.
The Strategic Compass: Steering
Healthcare Institutions to Success
Guiding the Ship: Strategic Decision-
Making
CMOs are the architects of strategic
decisions that shape the trajectory of
healthcare institutions. From resource
allocation to implementing cutting-edge
medical practices, these leaders precisely
navigate the complexities of healthcare
management.
Fostering Innovation: Redefining
Healthcare Practices
In an era of technological advancements,
CMOs are pivotal in fostering innovation
within medical practices. They spearhead
initiatives that integrate the latest
Exploring the Depths
Understanding
theDiverse Role of
Chief Medical Officers
technologies, ensuring that healthcare
delivery remains at the forefront of
progress.
The Heart of Patient Care: Ensuring
Exceptional Medical Services
Patient-Centric Approach: Upholding
Compassionate Healthcare
The cornerstone of a CMO’s mission is
centered on a patient-centric approach
that addresses medical needs and
prioritizes patients’ emotional and
psychological well-being. CMOs
champion practices that cultivate a
compassionate healthcare environment,
recognizing empathy’s profound impact
on the overall patient experience.
Ensuring exceptional medical services
involves more than just clinical
efficiency. CMOs emphasize the
importance of communication, actively
listening to patient concerns, and
tailoring medical services to meet
individual needs. This holistic approach
contributes to a healthcare ecosystem
where patients feel seen, heard, and cared
for beyond their medical conditions.
Quality Assurance: Elevating Healthcare
Standards
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28. - Pearl Shaw
A crucial aspect of ensuring exceptional medical services is
the implementation of rigorous quality assurance measures.
CMOs are guardians of healthcare standards, meticulously
designing and enforcing protocols to guarantee that services
meet and surpass regulatory requirements.
By upholding stringent quality standards, CMOs instill a
culture of excellence within healthcare institutions. This
commitment to quality assurance enhances patient safety
and fosters trust in the community, positioning the
healthcare organization as a paragon of reliability and
integrity.
Bridging the Gap: Collaboration Across Healthcare
Spectrum
Interdisciplinary Collaboration: Uniting Medical Minds
CMOs recognize that optimal patient care extends beyond
the expertise of a single medical discipline. They champion
interdisciplinary collaboration, breaking down silos that
may exist between medical practitioners, administrators,
and support staff. By creating a collaborative culture,
CMOs enhance communication, streamline processes, and
ultimately improve patient outcomes.
This collaborative approach also extends to the adoption of
innovative healthcare practices. CMOs encourage the
integration of new technologies and methodologies,
ensuring that the collective knowledge of diverse medical
minds contributes to the continuous improvement of
healthcare services.
Community Engagement: Building Healthcare Alliances
Bridging the gap in healthcare goes beyond the confines of
hospital walls. CMOs extend their influence to community
engagement, recognizing the importance of building
alliances with external stakeholders. These alliances not
only enhance healthcare accessibility but also allow
healthcare institutions to address and meet the community’s
unique health needs actively.
CMOs foster a sense of shared responsibility for health
outcomes by engaging with the community. This
collaborative approach contributes to developing targeted
healthcare initiatives, health education programs, and
preventive measures that align with the community’s
specific needs.
The Future of Healthcare Leadership: Adapting to
Changing Landscapes
Adaptive Leadership: Navigating Healthcare Evolution
CMOs embody adaptive leadership, possessing the
foresight to navigate the dynamic evolution of healthcare.
They stay abreast of emerging trends, technological
advancements, and societal changes, proactively adjusting
strategies to ensure healthcare institutions remain resilient
in the face of uncertainty.
This adaptive leadership extends to incorporating new
healthcare models and delivery systems. CMOs are at the
forefront of embracing innovative approaches that enhance
efficiency, improve patient outcomes, and position their
institutions as leaders in a rapidly evolving healthcare
landscape.
Strategic Talent Management: Cultivating Healthcare
Leaders
Ensuring the future of healthcare leadership involves
strategic talent management. CMOs identify and cultivate
individuals who not only possess clinical excellence but
also embody the values of patient-centered care,
innovation, and a commitment to advancing medical
excellence.
By investing in the development of healthcare leaders,
CMOs create a sustainable legacy of excellence. This
strategic talent management ensures a continuous influx of
skilled professionals who are not only well-versed in the
current state of healthcare but also prepared to lead and
innovate in the healthcare landscape of tomorrow.
In Conclusion
Though often behind the scenes, Chief Medical Officers
are the cornerstones of healthcare orchestration. Their
multifaceted role encompasses strategic leadership, patient
care advocacy, and the foresight to navigate the ever-
changing healthcare landscape. As we unravel the layers of
their responsibilities, it becomes evident that CMOs are
not just leaders in white coats but architects of a healthier,
more compassionate future.
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30. C
hief Medical Officers (CMOs) are critical leaders
in the complex healthcare landscape. They are
responsible for steering organizations towards
optimal patient care. Dr. Edward Kucharski exemplifies
this role with significant distinction. Before assuming the
role of Chief Medical Officer at Casey House, he forged
his skills as a dedicated family physician within the South
East Toronto Family Health Team. Dr. Kucharski's
influence extends beyond the hospital walls; he serves as a
Leader theme lead in the MD Program at the University of
Toronto's Temerty Faculty of Medicine and contributes as a
surveyor for Accreditation Canada.
His professional journey unfolds with impactful milestones,
including a tenure as the regional primary care lead for
Ontario Health-Cancer Care Ontario and the Toronto
Central Regional Cancer Program. Dr. Kucharski's expertise
is not confined to administrative roles; as the CMO, he is
instrumental in providing crucial clinical guidance and
overseeing the medical staff at Casey House.
He spearheads initiatives aimed at enhancing cancer
screening for diverse communities, displaying a deep
commitment to inclusivity. Notably, he co-edited the
acclaimed book "Caring for LGBTQ2S People: A clinical
guide," alongside Dr. Amy Bourns, evidence of his
dedication to advancing patient-centered care.
In an exclusive interview with Dr. Kucharski, we uncover
the visionary leadership and impactful initiatives that define
his remarkable contribution to healthcare excellence.
Brief our readers about Casey House and highlight its
mission in the healthcare industry.
Casey House is unlike any other hospital. We are a specialty
hospital in Toronto providing ground-breaking care to
people living with and at risk of HIV. Together with our
clients, staff, peers and volunteers, we strive to create an
inclusive environment where everyone feels safe. We offer
Edward
Impac ul Odyssey of
Healthcare Excellence
I am proud that our team
has been a leader in providing
compassionate, judgement-free
care to clients, including those
who use drugs.
Edward Kucharski,
Chief Medical Officer
Casey House
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31. a growing mix of inpatient, outpatient and community-
based services that meet clients where they are in their
individual journeys of health and wellness. Building on a
legacy of advocacy and social justice, we actively dismantle
barriers to care and safe living. We provide a community
and sense of belonging that connects people to care. The
humanity of each client is at the heart of everything we do.
What are some of the most innovative initiatives that
Casey House has implemented under your leadership?
Implementing the first supervised consumption site in an
Ontario hospital certainly comes to mind. This means that
clients who use drugs can use them safely and legally inside
our hospital to reduce the risk of overdose, connect them to
care and keep them engaged in care. This is not something
I ever imagined being a part of, since I was trained during a
time in which those who used substances were looked upon
with judgement and often barred from accessing health
care. I am proud that our team has been a leader in
providing compassionate, judgement-free care to clients,
including those who use drugs. Unfortunately, many of our
clients still face stigma related to their substance use and we
have committed to focusing outwardly to help reduce this
barrier.
How has Casey House adapted to the changing
healthcare landscape during the COVID-19 pandemic?
We are constantly looking for new ways to help people
access health care they aren't getting anywhere else. In
2021, after a couple of years of accepting HIV- clients to
our inpatient unit to support the surge on our acute care
hospital partners, Casey House embraced a wider
community of people in desperate need of help to overcome
systemic health care inequities, which make it difficult for
them to access the care they need. This included expanding
our reach to serve people from populations at higher risk for
HIV due to the social and structural determinants of health,
whether or not they have an HIV diagnosis. Broadening our
reach in this way has led to being able to care for more
people and take a larger role in HIV prevention.
What are some of the biggest challenges you face as a
Chief Medical Officer, and how do you address them?
While the COVID-19 pandemic always comes to mind, I
think we all faced that challenge, so I won't go on about it. I
would say caring for our clients who use drugs remains a
challenge. As mentioned, the stigma surrounding substance
use often impacts our clients' trust in us and health care on a
broader landscape, but also, their drug use in and of itself
can challenge our team. It certainly helps when we hire staff
who share our values, have a good understanding of harm
reduction and trauma-informed care; but it's worth noting
that being proactive and learning from our clients and staff
about safety has also improved how we care for clients who
use drugs.
How do you stay up-to-date with the latest developments
and trends in healthcare, and how do you incorporate
them into your work at Casey House?
Working in several academic settings certainly requires me
to stay up-to-date, however, I would say most teachers learn
quite a bit from their trainees; I most definitely do. Working
for Accreditation Canada allows me the privilege of both
sharing my knowledge with other health systems and
organizations across our country, and learning from them
too. It is not uncommon for me to return from a survey with
several ideas to implement at Casey House.
What advice would you give to other healthcare leaders
who are looking to innovate and improve patient care?
I think you will never go wrong when you listen to your
clients and staff. With each passing year in health care, I
believe we are doing better and better at this. I am a strong
believer that clients are the experts in their own health and
lives, and it is a mistake to not include their voice in our
work. One phrase that has always stuck with me from a
World Health Organization (WHO) video on patient-
centered care is asking our clients, "Not what is the matter
WITH you, but what matters TO you".
What are your future plans for Casey House, and how
do you see the organization evolving in the coming
years?
Our hospital is constantly looking for new ways to help
people access health care they aren't getting anywhere else
and has also evolved over the years alongside the treatment
of HIV. Fortunately, treatment has improved dramatically
and those with HIV can often take one pill once a day with
few, if any, side effects. We're now seeing the advent of
long-acting injectable treatments that have a promise of
even better care and control of HIV. With these advances,
our hospital will care for more and more older adults with
HIV, and more people who are not accessing adequate
health care, and this has and will continue to inform the
work we do at Casey House.
Most Innova ve Chief Medical Officers to Follow in 2023
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34. Kevin Chung
Pioneering Innova ve Solu ons in Cri cal Care
n the realm of modern healthcare, the role of critical
Icare doctors or intensivists is indispensable. These
adept medical practitioners shoulder the weight of
managing unpredictable scenarios with the utmost
dedication, constituting the backbone of the healthcare
industry. With an ever-watchful eye, they swiftly respond to
unexpected emergencies, embodying the epitome of
vigilance and expertise.
A fearless and competent medical professional, Kevin
Chung has been serving the critical care industry for more
than a decade. His career path changed from military
medicine to critical care in the wake of the tragic events of
9/11. Exposure to so much morbidity and death led him to
realize the importance of technology in saving lives.
His association with SeaStar Medical, an organization
dedicated to developing life-saving solutions was a
thoughtful decision. He is currently appointed as Chief
Medical Officer where he plays an important role in
bringing life-saving products to the market.
Speaking with Insights Care he shared a few details about
his incredible journey and how through SeaStar Medical he
continues to make his contributions to the critical care
industry.
Below are highlights from the interview:
Kindly tell us about yourself and highlight the seed of
inspiration that led you to venture into healthcare.
My first career goal growing up was to attend the United
States Military Academy at West Point. I had no second
choice for college. I envisioned it as the perfect place to
grow every aspect of my professional and personal identity
and I was not disappointed. One year in, I realized I had the
grades to take a shot at medical school and I did. That is
how I ended up in military medicine.
Once in military medicine through the U.S. Army, I
happened to be towards the tail end of my residency when
9/11 occurred. It was then that I realized my career
trajectory had changed. I was thrown into the critical care
of combat casualties, young American service members
severely wounded during combat operations in Iraq and
Afghanistan. There is nothing that comes close to the
destruction that human beings get subjected to than what
the war wounded go through. “Fresh out of training, I was
assigned to the U.S. Army Burn Unit in San Antonio where I
became witness to the worst injuries imaginable. That is
where I learned to be a critical care doc with an interest in
new lifesaving technologies.”
When did you become a part of SeaStar Medical? What
core values attracted you to join the organization?
Being surrounded by so much morbidity and death in the
burn unit, I learned to appreciate how limited we were in
health care. Simply put, our medical tools to help critically
ill patients were not enough. The standard of care was not
enough. We needed better tools.
SeaStar Medical's platform technology is lifesaving. It is a
new approach to address the dysregulated host response that
is responsible for much of the organ failure that occurs after
severe injury or severe infection. It targets the source of the
dysregulated host response. The amazing thing about the
technology is that it was discovered accidentally, during a
trial comparing an artificial kidney to a sham device. The
control device worked better to save lives. That is now the
Selective Cytopheretic Device (SCD). After nearly 15 years
since its discovery, we now know how it works. It works by
taming the most angry neutrophils and monocytes that
typically wreak havoc on the body in response to any
foreign insult (tissue injury or infection). This not only
saves lives but also helps repair organs.
Most Innova ve Chief Medical Officers to Follow in 2023
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35. Fresh out of training, I was
assigned to the U.S. Army Burn Unit in
San Antonio where I became witness to
the worst injuries imaginable. That is
where I learned to be a cri cal care
doc with an interest in new lifesaving
technologies.
Kevin Chung, M.D.
Chief Medical Officer
SeaStar Medical
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36. What are your key responsibilities as a Chief Medical
Officer in the organization?
As an academic intensivist, I have studied nearly every type
of blood purification technique ever discovered and
developed in my quest to find better tools to save lives. The
SCD works; we have demonstrated this in our clinical
studies to date. We are conducting a confirmatory pivotal
trial right now as we speak. My role as the CMO is to
present these data to FDA, navigate the regulatory hurdles
to deliver this technology to the marketplace, and then
communicate these data to my critical care and nephrology
colleagues who will use this technology to save lives.
What are some of the challenges you face as a Chief
Medical Officer in the organization and how do you turn
them into opportunities for growth?
Sometimes, market conditions are not optimal even if you
have the perfect product. A lot of things have to go your
way in order to successfully transition a promising
technology into the marketplace. Our team is diligently
working to overcome any hurdles. We are all committed to
seeing the SCD through to commercialization and sharing
its lifesaving potential with patients who could benefit from
our technology.
As a Chief Medical Officer of a medical technology
company, what R&D operations are you currently
leading at your organization?
I oversee a team of fantastic professionals committed to
helping solidify other disease states that could benefit from
our platform technology. SCD works on the innate immune
system. Hence any disease state whereby a dysregulated
innate immune response is the primary driver of the disease
(acute or chronic) can be a potential target.
What advice would you like to give to budding medical
enthusiasts who wish to make a career in healthcare?
Personally, I cannot think of a profession more rewarding
than helping the sick and wounded recover from their
affliction. However, it's not for everyone. So talk to
someone in the field before jumping into it. Even better,
find a shadowing opportunity or internship if possible to get
a taste to see if it's for you.
For those interested in medical entrepreneurship: First, find
a gap in healthcare whereby a medical need exists. Second,
investigate potential solutions for that gap. Do your own
due diligence before jumping in.
How do you envision the future of SeaStar Medical in
2023 and beyond?
I would love to see SeaStar Medical lead the critical care
field by being the first disease-modifying cell-directed
extracorporeal therapy to market to complement the current
kidney support paradigm.
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39. Never Miss An Issue