Create a help center plugin to help users so they can report course or content issues, receive support and read the FAQ.

1. HELP CENTER PLUGIN
Create a help center plugin to help users so they
can report course or content issues, receive
support and read the FAQ.

2. STUDY CASE: HELP CENTER PLUGIN
Customer profile :
Middle sized organization that deliver training to
their internal staff.
Business Situation:
The users experienced difficulties to report course
and content problems, always contacting the wrong
departments. It’s really important for them to have a
centralized tool for supporting and helping the user.
The Challenge:
Create a tool for contacting easily the administrators
in a centralized tool, separating the issues by
category (Content / Technical). The tool should have
a FAQ section with the most common questions and
answers.
The administrators should receive an email and
manage the issues via UI, so the user receives the
response.

3. STUDY CASE: HELP CENTER PLUGIN
We created a Moodle plugin to report problems with the content or the course. Also there is a FAQ section which should
contain the most reported questions and answers.
The students can:
● Report problems by category and course.
● Read the FAQ to find answers to common problems.
The administrator can:
● Manage the issue list and the status.
● Download an Excel file report.
Solution:
Benefits:
The client has a centralized way to handle the support with students and instructors.