This resume is for Mohammad Marwan Shrideh, a Jordanian national born in 1977. He is currently the Showroom Manager at Mohammad Yousef Naghi motors, where he has worked since 2013. Prior to that, he held roles as an Audi Sales Supervisor from 2008-2012 and Sales Executive from 2004-2008. He has extensive experience in automotive sales, marketing, and customer relations. He also has qualifications in travel/tourism and international sales management.

1. Resume
Mohammad Marwan Shrideh
Marital Status: Married.
Nationality : Jordanian
Date of Birth : 27 Dec 1977
Mobile : (+966) 530086747
Email : mohammadshrideh@yahoo.com
Career Goal:
A challenging retail management position in a fast paced environment that will allow for
personal growth and career advancement.
Summary of Qualifications:
 Good skills subject to planning & budgeting, employee training, adherence to
company standards, and customer relations.
 Great self-confidence and outgoing personality.
 Excellent negotiating skills and strong persuasive manner.
 Uncommon passion for motor vehicles.
 Considerable level of numeracy and the ability to work out costs.
 Excellent work ethic and team skills.
 Remarkable knowledge of finance.
 Solid ability to work to targets with a proven track record in car sales
Experiences:
Jaguar & Land rover Show room manager Mohammad Yousef Naghi motors
(From 01/01/2013) current date .
 Ensure the sales team follow the sales process with every customer inquiry
 Hold daily meetings with the sales team to monitor inquiry levels and individual
closing ratio’s
 Provideguidance,supportandmotivationto ensurestaff are maximising theirability
and growth potential
 Aid in the development of new marketing initiatives in order to generate
showroom footfall

2.  Continuously monitor and adjust inventory to optimize customer choice
 Monitorandtake actionforvehicles approaching orexceeding maximumageing days
 Contribute towards long range Sales Planning and annual Budgeting
 ConductmonthlyperformancereviewswitheachSalesExecutiveto identifyindividual
weaknesses
 Studyreasoning behindlostsalesandlookfortrendsthat maybeinfluencing
performance
 Analyseenquirylevelsforeachmodel andto initiate re-pricing according to interest.
 Reviewthe effectiveness oftactical andawarenessmarketing campaigns
 Ensurevisual displays arekeptinlinewith CI andgeneral housekeeping rulesare
maintained.
 Create trade in opportunities for the Used Car Sales Department
 Observe market and competitors in order to adapt the strategy if necessary.
 Timely submission of Weekly and Monthly reports to Brand Middle East and senior
management within Ali & Sons Co.
 Enforce daily disciplines ensuring professionalism is maintained at all times
 Attend to customer complaints efficiently and effectively as possible
 Strive to continuously improve the ability to perform as a Sales Manager with
continuous further training in Brand products and services, market and sales
knowledge.
 Identify customer needs and match those needs with Brand products and/or service
offerings.
 Maintainthecustomerdatabaseandsecureconsistentusebyall relevantpeopleinthe
Brand dealership. Use this customer database for generating new business.
 Ensuring Customersatisfactioniscontinually sustained at the highest level possible.
 Organize and provide a consistent, pleasant and memorable vehicle delivery
experience for each customer.
Audi sales supervisor Samaco (Automotive) Saudi Arabia (Audi) 01-01-
2008 to 12/12/2012
 Showroomarrangement
 VIP customershandling
 acting onbehalfofthe salesmanager
 Assistwith team monthlyand yearlytargetplanning
 Leadingand assistingthe salesteam throughout theretasks
 Assistthe SalesManagerinleading,directingandmotivatingthe salesteam in
orderto achievetheoverall corporatesalesobjectives.
 Assistthe SalesManageringeneratingsalesopportunitiesbyidentifying
appropriatebusinesstargets.

3.  Assistthe SalesManagerinprovidingaprofessional andexcellentlevel of
customerservicewithexistingandnew customers.
 Handlecustomerissues,resolutionandcommunicateescalatedissuesto the
SalesManager.
 Assistwith salesteam questions,concerns andproduct/servicequestions.
 MonitoringtheEGM systemimplementationandensurethat the system is
utilizedto the maximumby the salesteam withoutany failing.
 MonitortheCSIresultsof the team and implementthe correctiveactionplan
to improvetheseresults
 CoordinateLog phonecall activitiesto updatesalesmanagerto cross
referencewithE GoodMannerandfollowupwithsalesprocess.
 Discuss customers' needs and advise them on the most suitable vehicle.
 Arrange test-drives.
 Ensurethat showroomisupto the Audi standards to promotethe high-quality
image of the brand and the company
 Work out finance arrangements, which may include cash payments or a car
loan.
 Highlight additional products to customers, such as accessories or after-sales
service.
 Complete associated paperwork and pre-delivery inspections.
 Monitorthe KPI’s ofthe salesTeamand take remedial actionwherenecessary
to ensure that sales targets are met.
Sales executives Goodyear(Al Rashedgroup)Saudi Arabia02-10-2004to
01-01-2008
 Responsible for the achievement of the sales target set by the company.
 Maintained and updated the market search and sales reports.
 Built and maintained the relationships with the customers and suppliers.
 Prepared market surveys, reports on competitors strategies etc.
 Responsible for providing quotes, generate sales.
 Understand specifications and job orders.
 Resolve and analyze work related problems.
 Set up and adjust work procedures to meet production schedules.
 Maintain production records.
 Preparing all required reports related to sales, marketing feedback, sales campaign and
team territory management activities.
Academic Background
- IATA(international airtransportassociation)(Diploma)
- CISM (certified international sales manager) in UITI (United Institute Training
Intermediary) USA

4. Training
Travel &tourism
- A full jobtrainingcourseintravel & tourismdutieswhichincludethefollowing:
1- Businessadministrationfortourism&travel
2- Ticketing&reservation
3- Galileo
4- IATAadvance
- Cabincrewbasiccourseintri star – Lockheed&B737in the followingsubject:
1- Airlineterminology
2- Airsafety procedure
3- First aidprocedure
4- Crewduets &responsibility
Language
Arabic:Mothertongue
English:(spoken&written)fluent