This document contains a resume for Wail Abuobaida Elsawi Eldirdiri. It outlines his objective of working for an employer that values continuous development. It then lists his key skills such as management information systems, customer service, Microsoft Office proficiency, and communication/marketing skills. His professional experience includes positions as an Account Manager, Sales Store Manager, Retail Shop Supervisor, and Customer Care Officer. He has worked for companies such as STC Telecommunications, Elbarbary Motors, Zain Mobile, and Dal Motors. His education includes a Bachelor's degree in banking and financial studies.

1. Wail Abuobaida Elsawi Eldirdiri
KSA, Riyadh GSM: +966535276925
wailelsawi@gmail.com
OBJECTIVE:-
Working for an esteemed employer, where continuous development is valued
Key Skills:-
o Management information systems.
o Customer Care Services (solve all issue for customer).
o Make Daily Reporting
o Negotiation skills.
o Presentation skills.
o Good knowledge of Microsoft office tools (Word, Excel, PowerPoint .Access) and
all that related with IT packages (internet and e-mail skills).
o Excellent Preparing Reports skills.
o Very good projects Management skills.
o Very good Selling skills.
o Very good Communication skills.
o Very good Marketing Skills
o Correspondence skills.
o Accounts management...
Professional Experience:-
CTC partnerto STC TelecommunicationCompany AccountManager
Jan. 2016 up to date
As accountmanager I deal directlywith corporate tosolve theirproblems,todefine STCservicesand
products,and to gettheirfeedbackat STC .
ElbarbaryMotors co. Ltd. (Hyundai the authorizeddistributor) SalesStore Manager: March 2015-
Decembers2015 .
Highlights:-
An auto sales manager is the individual in charge of handling the sales representatives
working at an automotive dealership. He oversees the staffing of the company, hires
and trains new employees; sets the sales quotas or goals, helps in financing

2. Wail Abuobaida Elsawi Eldirdiri
KSA, Riyadh GSM: +966535276925
wailelsawi@gmail.com
arrangements, warranties and rebates for clients. Automotive sales managers lead a
dealership’s sales team.
Duties:-
 Sets plans and strategy to lead Auto Center to ensure achievement of business goals
in sales and service.
•Focuses selling, service and support teams on consistent, timely and accurate
customer care.
•Ensures delivery of speed and expertise to the customer through day to day
management of business operations, processes and programs.
•Conducts financial review, analyses, and long term planning and management of
business and key drivers to impact sales and profit.
•Sets plans and strategy to manage expense, understand and drive margin, maintain
appropriate merchandise protection standards.
•Responsible for determining appropriate outcomes to customer issues and
concerns by making sound business decisions.
•Recognizes, encourages and acknowledges excellent customer service.
•Performs as the Customer Experience Manager on duty.
•Responsible for building a high performance team that delivers Sears Automotive
services consistently and to high quality standards.
•Plans, directs and supervises the work and productivity levels of Associates to
ensure standards are met or exceeded
•Recognizes exceptional performance.
•Makes appropriate decisions on subordinate performance, up to and including
termination of employment following various appropriate disciplinary processes,
and trains and supervises Assistant Manager in the store to appropriately address
performance concerns
•Achieves personal sales and service goals and helps team in achieving the same.
Sudanese Mobile Telephone Co.Ltd.(Zain) Retail Shopsupervisor:August2011- June 2014
Highlights:-
Shop overall responsibility is the base task of shop supervisor, in detailed have to Contribute
to the effective management, motivation and development of resources, to ensure
problems/issues are identified and resolved or appropriately escalated at an early stage.
Be fully accountable for the quality, accuracy timeliness and effectiveness of statistical
reports.
Participates in development of reaching the company strategy by satisfy our

3. Wail Abuobaida Elsawi Eldirdiri
KSA, Riyadh GSM: +966535276925
wailelsawi@gmail.com
Exist customers and bring new customers, commitment with company security guidelines
and policy.
Sudanese Mobile Telephone Co.Ltd.(Zain) Elshuhadafranchise Retail acting supervisorJuly
2009-August 2011
Highlights:-
o As Shopsupervisormanagingshopstaff,stockandPreparingdailyreportsandreconciliation
withfinance Departmentare mymainResponsibilities.
Sudanese Mobile Telephone Co.Ltd.(Zain) AirportRetail acting supervisor
Jan. 2008 –May 2008
Highlights:-
o As Shopsupervisormanagingshopstaff,stockandPreparingdailyreportsandreconciliation
withfinance Departmentare mymainResponsibilities>
Dal motors (KIA,Mitsubishi andMercedes-Benzexclusive Distributors) automotive sales
Executive:July 2007 –Dec2007
Highlights:-
Responsible for selling the maximum number of vehicles possible at optimum profit.
Also in charge of building relationships with customers and generating new business
through marketing available extras, accessories and value added products.
Duties:-
 Selling both new and used cars as well as finance and related product.
 Selling and promoting Finance, Insurance products and Paint Protection.
 Demonstrating vehicles to customers, including taking them for drives.
 Reporting to the vehicle Sales Manager on activities, reviews and analyses.
 Meeting customers face to face and holding sales discussions with them.
 Writing up sales contracts.
 Representing the company at trade exhibitions, events and demonstrations.
 Negotiating the terms of a sales agreement and closing sales.
 Following-up in-bound telephone enquiries, walk in prospects and emails enquiries.
 Arranging appointments via Internet Leads.
 Preparing car purchase packages.
 Cold calling up qualified sales prospects.
 Delivering vehicles to customers.
 Liaising with the showroom body shop to ensure that vehicle repairs are carried out
quickly.

4. Wail Abuobaida Elsawi Eldirdiri
KSA, Riyadh GSM: +966535276925
wailelsawi@gmail.com
Sudanese Mobile Telephone Co.Ltd.(Zain) CustomerCare Officer
Sept. 2007-Jan 2008
As CustomerCare OfficerIdeal directlywithcustomerstosolve theirproblems,todefine Mobitel
servicesandproducts,andto gettheirfeedbackatMobitel.
Education:-
 Highinstitute forbanking&financial studiesKhartoum –Sudan( Bachelorinbankingand
financial studies)
 September 2014: CSM CertifiedSalesManager,AmericanInternational Institution
USA (AMII)
Trainingcourse:-
o Customer Care training Course, Sudanese Mobile Telephone Co. (Zain), 2007
o May2009: Go to the Market (Zain) Khartoum, Sudan.
o Nov2009:Advance Excel & PowerPoint(Zain& APTECH) Khartoum, Sudan
o June 2011: Managing At Zain I (Zain) Khartoum, Sudan.
o June 2012: Health Management (ICQ) Khartoum, Sudan.
o Aug 2012: Stress and Time Management (Zain) Khartoum, Sudan.
o Oct 2012: Managing At Zain II (Zain) Khartoum, Sudan
o April 2013: Performance Management (ICQ) Khartoum. Sudan
Personal Information:-
 Date OF Birth: May 1978.
 Place OF Birth: Khartoum.
 Sex: Male.
 Social Status: Married.
 Nationality: Sudanese.
 Languages:ArabicandEnglish.
 Have Transferable Iqama.