1. MohamedShehata AhmedBekhet
InformationTechnology Technical Support Team Leader
Elmahalla Elkobra, Algharbia, Egypt.
mohamed.london@gmail.com
+2-01002056072 & +2-01154002216
Technical summary
Over8 yearsof general informationtechnologyexperience.
Experience managingandtroubleshooting Microsoftsystemsandservices.
 Knowledgeof cisconetworkingdevicesand protocols.
 DNS,DHCP, and Active Directory managingexperience.
 Good knowledgeof networkprotocols,architecture (TCP/IP) anddomaincontroller.
 WindowsServer2008, ServerAdministratorbeside managingandmaintaininga WindowsServer2003.
 InstallingandConfiguring MicrosoftExchange Server2003, 2007 & 2010.
 InstallingandConfiguringMicrosoft LyncServer2010.
 Planningandinstalling ISAServer2006/TMG 2010 withconfiguringandmanagingconsole management.
 Enhance & maintainthe network infrastructure toensure thatitmeetsbusinessrequirements.
 Initiatessystems/networkwith clusteringandnetworkloadbalancing.
 Install andadministerKasperskyAntivirustopromote securityandto improve serverandnetworkefficiency.
 Configure &troubleshootpersonal digital assistant(PDA) devicesandgeneral knowledgeof mobilecommunications.
 Supportsalesforce automationsystem SalesBuzzapplications (Desktopandmobile editions).
 Good experience insupporting MicrotechInfinityERP modules.
 Install andadministerSysAidHelpDeskSoftware forticketingsystemandhardware assetsmanagement.
 Install andadministerManage Engine Software for ticketingsystemandhardware assetsmanagement.
 Good knowledgeof remote supportutilityasTeamViewer.
 Experience ininstallationandconfigurationvirtualizationtoolslike VMware, andvSphere solutions.
 Experience with abackupsolutionssuchas AcronisSnap Deploy server.
 Knowledgeof ITILV3 FoundationLevelanditsimplementation.
 Provide assistance with SLAs,contractsandagreementsforthird-partysuppliers.
 Train usersonusing businessapplications asneeded.
Workexperience
InformationTechnologyTechnical Support Team Leader
- Speed –AhmedHassanCo. (P&G distributor).Employer
- From1/2/2007 till now.Period
 Work as IT Technical Support from February 2007 to December 2008.
 Work as IT Network and System Engineer from January 2009 to December 2010.
 Work as IT Technical Support Team Leader from January 2011 till now.
 Supervise and lead 7 members of IT technical support employees over three branches.
 Prepare and manage the IT department budget over all the company branches.
 Managing and maintaining a Windows Server 2003 Environment.
 Support and monitor network infrastructure.
 Manage active directory and domain controller.
 Provide 1st & 2nd level user support for hardware and business software applications.
 Provide daily technical support for 100 Employees.
 Support ERP(Microtech Infinity)and SalesBuzz applications(Desktop and mobile editions)
 Support GPS and PDA devices connected with public APN using GPRS.
 Implement ITIL life cycle using SysAid portal and Manage Engine.
 Maintain a log for incidents & update IT assets records as appropriate.
 Install and administer Manage Engine Software for ticketing system.
 Install and administer Acronis Snap Deploy server.
 Remote support using Team Viewer program.
Description
Control Room Technical support
- Elmesery&ElkalyoubyCompanyforTextile andSpinning.Employer
- From 1/8/2006 till 31/12/2006.Period
- Deploy,maintain,andmanage the systemsandnetworksin Control roomandsolve any
problemhappenedinthe colorationprogram.
Description

2. Part Time Instructor for CCNACourse
- ElmahallaElkobracitycenterforcourses.Employer
- From1/9/2007 till 30/11/2009.Period
- Give the Trainees the CCNA Course.Description
Training courses
CiscoCCNA "CCNA Certified".
ImplementingandmanagingWindows XP "MCP Certified".
MicrosoftCertifiedSystemAdministrator "MCSACertified".
ImplementingMicrosoftISA server2006 "MCTS Certified".
MicrosoftCertifiedSystemEngineer.
Microsoft® CertifiedITProfessional;EnterpriseAdministratoronWindowsServer®2008.
ImplementingMicrosoftExchange Server2003.
ImplementingMicrosoftExchange Server2010.
ImplementingMicrosoftLyncServer2010.
Threat ManagementGatewayTMG 2010.
VMware CertifiedAssociate - DataCenterVirtualization "VMware Certified".
VMware CertifiedAssociate - Cloud"VMware Certified".
Coaching course.
Language
Arabicnative.
Englishexcellent.
Personal information
: Egyptian.Nationality
: 16/5/1984.Birth date
: Male.Gender
: Exempted.Militarystatus
: Married.Marital status
Driving license : Valid.
Education
Bachelor'sdegree facultyof engineeringdepartmentof computersandautomaticcontrol from Tanta
Universityin2006.
Qualificationsandskills
 Fast intuitionandaction.
 Strongtroubleshootingskills.
 A keenanalytical andstructuredapproachtoproblemsolving.
 Abilitytofigure outthe mostefficientwaytogeta job done.
 Good communicationskills
 Problemhandlingandsolving.
 Good negotiationskillsMulti-taskhandling
MohamedShehata
Elmahalla Elkobra, Algharbia, Egypt.
mohamed.london@gmail.com
+2-01002056072 & +2-01154002216