AUCON nurs 2030 Module 2 slides

1. Domain 2:
Person-Centered Care
NURS 2030
Foundations to Professional Nursing

2. Domain Overview
Person-Centered
Care
• 2.1 Engage with the individual in
establishing a caring relationship
• 2.2 Communicate effectively with
individuals
• 2.3 Integrate assessment skills into
practice
• 2.4 Diagnose actual or potential
health problems and needs
• 2.5 Develop a plan of care
• 2.6 Demonstrate accountability for
care delivery
• 2.7 Evaluate outcomes of care
• 2.8 Promote self-care management
• 2.9 Provide care coordination

3. Concepts Related to Patient-Centered Care
• Caring
• The act of nurturing another person to whom one feels a commitment or
responsibility
• Holistic in nature

4. Swanson’s Theory of
Caring
• Maintaining belief
• Assisting patient to find meaning in life and a
positive attitude
• Knowing
• Nurse’s awareness of assessment data, factors
influencing the situation, and knowledge of the
client’s perception of the situation
• Being with
• Being physically and emotionally available present
with another person
• Doing for
• The performance of tasks and activities or an
attitude
• Enabling
• Being a guide for the client and family through
situations and events

5. 2.1 Engage with the individual in
establishing a caring relationship
• Empathy vs. Sympathy
• Compassionate Care

6. Share your definitions with
your group

7. Sympathy vs. Empathy
• Sympathy
• “Emotional reaction of pity toward the misfortune of another”
• Empathy
• “The ability to understand and accurately acknowledge the feelings of another,
leading to an attuned response from the observer”
• Cognitive
• “Detached acknowledgement and understanding of a distressing situation
based on a sense of duty”
• Affective
• “Acknowledgement and understanding of a person’s situation by “feeling
with” the person”

8. Self-Reflection
• What have you experienced in your life that will help you to be
able to empathize with patients or their loved ones you may
encounter?
• What situations do you think you may encounter that would
make you uncomfortable because you have never experienced
something similar and would not know what to say?

9. Compassionate Care
• Means “to suffer with”
• “Attempts to address the suffering and needs of a person
through relational understanding and action”

10. Caring Behaviors
• Listening
• Touch
• Being Present
• Proving Comfort
• Showing Compassion

11. Answer
Module 2- January 30th POST Class
Reflection

12. 2.2 Communicate effectively with individuals
• Therapeutic relationships
• Therapeutic communication

13. Communication Models

14. Self-Reflection
Pause
• What are potential barriers that you
experience to communication?
• What biases do you have that could
affect your communication?

15. Who would you
rather have a
conversation
with? Rank them.

16. Forms of
Communication
• 5 levels of communication
• Verbal and physical
• What is said and physical gestures
• Auditory
• What the receiver hears when the
send speaks a message
• Emotional
• The speaker’s emotional state
when conveying a message
• Energetic
• How the person projects
themselves

17. Communication
Styles

18. Communication Influencers
• Of nurses and patients
Psychosocial
Factors
• Hearing or vision loss
Physiological
Factors
Developmental
Factors
• Intellectual or developmental deficits, pain,
disease processes
Cognitive Factors

19. Communication
Influencers • Fatigue, anxiety, fear
Situational
Factors
• Noise, temperatures,
lighting
Environment
al Factors
• Language, religion,
sexual orientation, age,
gender
• Biases
Cultural and
Demographic
Factors

20. Therapeutic Communication Techniques
Silence
Active Listening Verbal and nonverbal messages
Open-ended questions
Questions that cannot be answered by “yes”
or “no”
Accepting
Acknowledging what you have heard
Verbally or nonverbally

21. Therapeutic Communication Techniques
Giving
Recognition
Restating
Repeating the message
back to the client to
ensure no
misunderstanding
Summarizing
Giving a summary and
then asking for
correctness
Reflecting
Attempting to reveal the
feelings behind a
message

22. Motivational Interviewing
O Open-ended questions
A Affirmations
R Reflective statements
S Summarizing

23. Nontherapeutic
Techniques
• Not listening
• Rejecting what the client is saying
• Being critical
• Dismissing concerns
• Giving advice
• Probing
• Changing the subject

24. Barriers to
Communication
• Language differences
• Cultural diversities
• Speech or hearing impairments
• Developmental or cognitive
disorders
• Medication effects
• Emotional distress
• Environmental factors

25. 2.8 Promote self-care management

26. Self-Concept
• How people perceive or think about themselves
• It is a learned behavior
• But they can also change

27. Roger’s
Theory of
Self-Concept
• 3 components
• Self-Image
• The way an individual
views their unique
qualities
• May not always line up
with reality
• Self-Esteem
• The assessment of a
person’s overall levels of
self-worth and how they
feel about themselves
• Declines throughout life
• The Ideal Self
• What a person desires
to be

28. Roger’s Theory of
Self-Concept

29. Emotional
Intelligence
When an individual can perceive, understand,
control, manage, and evaluate their emotions

30. Self-Awareness
• The ability to see oneself clearly and
objectively through reflection and introspection
• To know what we are feeling and why
• To see how we are perceived by others

31. Bandura’s Social Learning Theory
Self-Efficacy
• A person’s perceived ability and aptitude
to successfully complete a task
• Determine how individuals think, feel,
behave, and motivate themselves

32. ELNEC Class Activity

33. Upload a picture of your poster to:
Module 2- February 6th Post
Class Assignment