Modul 3 - Check-in and boarding
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This document outlines Ryanair's check-in and boarding procedures. It discusses online and airport check-in procedures, requirements for travel documentation, advance passenger information collection, free seating and boarding order policies, and pre-queue procedures including organizing signage and barriers, assembling and checking passengers before boarding into a secure area. It also covers staff travel priority lists and requirements for pilots traveling in uniform on jump seats without a reservation.
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Modul 3 - Check-in and boarding
- 1. Module 3 Check-in and Boarding
- 2. Contents • On line check-in • Airport Check-in • Staff Travel • Travel documentation • Advance passenger information • Boarding • 25 minute turnaround • Pre queue procedures
- 3. Online check-in • Passengers can check-in online from 15 days up to 4 hours before each scheduled flight departure time. • Passengers must have a valid Passport or EU/EEA National Identity card. • Once Checked in passengers can reprint boarding card up to 2 hours before departure. • Passengers must present printed boarding card at bag drop (If applicable), security and boarding gate.
- 4. Airport check-in • Bag drop /Visa check desks open at least 2 hours before scheduled departure and close strictly 40 minutes before. • Passengers who arrive at the airport without checking in online or without their Web boarding card will be subject to a boarding card re-issue penalty fee - ACI - per passenger per sector. • Some exceptions apply – see ACI scenarios.
- 5. Staff Travel – Priority list • Positioning Crew with a duty travel booking made by Ryanair operations. • Duty Travel. • Privilege travel (White tickets/Blue tickets), with seats allocated in the following order: 1. Ryanair staff by date of entry with any accompanying pax on the staff member’s white / blue tickets. 2. Contract staff (Crewlink, Workforce International, Temple Recruitment) by date of entry. 3. Family / friends of Ryanair staff travelling on blue / white tickets without the staff member by the staff member’s date of entry. • Pilots travelling on jump seats in uniform.
- 6. Staff Travel • Duty Travel – No charges regardless of what is booked and no restrictions on changes. • Privilege Travel – Staff can pre book 2 bags max 15kg or 20kg – Subject to bag/excess charges at airport but no ACI. Tickets can be changed but some restrictions apply. • All staff must have a reservation to travel except pilots on Jump seat travel.
- 7. Pilots on Jump Seat travel • Flight deck crew can travel without a reservation if: • Travel is for work reasons. • They are travelling in uniform. • They have work ID and flying Licence. • No baggage accepted at check-in. One reasonably sized bag may be tagged and placed in the hold by the ramp agent .
- 8. Travel documentation • A valid passport can be used on all flights. • A valid EU/EEA National ID card can be used on all flights except to Morocco. • A valid AT/BT card can be used on Italian domestic flights only. • A Spanish Family book for children under 14 years on Spanish domestic flights only.
- 9. Travel documentation Austria Belgium Denmark** Finland France Germany Greece Czech Republic Cyprus Estonia Hungary Ireland** Iceland** Italy Latvia Liechtenstein Lithuania Luxembourg Netherlands Malta Norway** Portugal Slovakia Slovenia Spain Sweden Switzerland United Kingdom ** Poland Romania Bulgaria ** These countries do not issue National Identity Cards.
- 10. Advance passenger Information Ryanair are currently required to collect the passport or EU/EEA National ID card details of all passengers departing from non Schengen countries into Spain or the Canary/Balearic islands, non European flights into Germany and on all flights into the UK from Morocco and Croatia. This will extend to all passengers travelling to or from the UK, France, Germany, Italy, Malta and the Netherlands
- 11. Boarding • Free Seating Policy - Passengers choose their own seats on board(with the exception of reserved seating). Order of Boarding the aircraft – • Priority /reserved seating passengers. • All remaining passengers. • Special attention passengers.
- 12. Boarding PA’s
- 16. Pre Queue
- 17. Pre Queue – 4 Steps • ORGANISE Signage/Sizers/Barriers • ASSEMBLE Call -40 • CHECK Passengers: - Priority Check - Document Check - Bag Check - Part Tear Card • PRE-BOARD into secure area
- 18. Pre Queue – 3 Checks 1. Priority Check 2. Bag Check 3. Visa Check