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Zračna luka Zadar tijekom posljednjih 15 godina
16.09.2013.
Konferencija - Zračna luka Zadar tijekom posljednjih 15 godina
Modul 6 - Baggage
This document summarizes Ryanair's baggage policies and procedures, including: (1) Cabin baggage is limited to one item per passenger under 10kg; (2) Checked baggage allowances and fees; (3) Transportation of sports equipment and musical instruments in the hold; (4) Purchase of extra seats; and (5) Procedures for lost, damaged, or delayed baggage, including documentation and claims.
Modul 4 - Disruptions
This document summarizes passenger rights and airline responsibilities in the event of flight disruptions according to EC Regulation 261/2004. It outlines regulations regarding cancellations, delays of over two hours, denied boarding, diversions, and schedule changes. The key passenger rights included are full refunds, reaccommodation on alternative flights, provision of meals, accommodation, transport ("right to care") and in some cases compensation.
Modul 3 - Check-in and boarding
This document outlines Ryanair's check-in and boarding procedures. It discusses online and airport check-in procedures, requirements for travel documentation, advance passenger information collection, free seating and boarding order policies, and pre-queue procedures including organizing signage and barriers, assembling and checking passengers before boarding into a secure area. It also covers staff travel priority lists and requirements for pilots traveling in uniform on jump seats without a reservation.
Modul 2 - Flight Changes
This document discusses flight change policies for Ryanair. It covers unchecking tickets, name changes, changing flights, emergency returns, and missed departures. Name and flight changes can be made online or by phone up to 4 hours before departure for a fee. In emergencies with proof, changes are free, otherwise the fare difference is charged. Those missing a flight by less than an hour can be moved to the next flight for a fee.
Modul 1 - Reservations
This document summarizes Ryanair's policies and procedures for reservations, including data protection laws, card security standards, fraud prevention procedures, booking and payment fees, rules for infants, children, and standby tickets. The objectives of the training are to list, apply, and explain Ryanair's various policies and procedures related to front line operations.
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Zračna luka Zadar tijekom posljednjih 15 godina
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Modul 6 - Baggage
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Modul 4 - Disruptions
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Modul 3 - Check-in and boarding
This document outlines Ryanair's check-in and boarding procedures. It discusses online and airport check-in procedures, requirements for travel documentation, advance passenger information collection, free seating and boarding order policies, and pre-queue procedures including organizing signage and barriers, assembling and checking passengers before boarding into a secure area. It also covers staff travel priority lists and requirements for pilots traveling in uniform on jump seats without a reservation.
Modul 2 - Flight Changes
This document discusses flight change policies for Ryanair. It covers unchecking tickets, name changes, changing flights, emergency returns, and missed departures. Name and flight changes can be made online or by phone up to 4 hours before departure for a fee. In emergencies with proof, changes are free, otherwise the fare difference is charged. Those missing a flight by less than an hour can be moved to the next flight for a fee.
Modul 1 - Reservations
This document summarizes Ryanair's policies and procedures for reservations, including data protection laws, card security standards, fraud prevention procedures, booking and payment fees, rules for infants, children, and standby tickets. The objectives of the training are to list, apply, and explain Ryanair's various policies and procedures related to front line operations.