This document summarizes Ryanair's baggage policies and procedures, including: (1) Cabin baggage is limited to one item per passenger under 10kg; (2) Checked baggage allowances and fees; (3) Transportation of sports equipment and musical instruments in the hold; (4) Purchase of extra seats; and (5) Procedures for lost, damaged, or delayed baggage, including documentation and claims.
Baggage handling in Airports (sortation)cidroypaes
A baggage handling system (BHS) is a type of conveyor system installed in airports that transports checked luggage from ticket counters to areas where the bags can be loaded onto airplanes. A BHS also transports checked baggage coming from airplanes to baggage claims or to an area where the bag can be loaded onto another airplane.
Although the primary function of a BHS is the transportation of bags, a typical BHS will serve other functions involved in making sure that a bag gets to the correct location in the airport. The process of identifying a bag, and the information associated with it, to make a decision on where the bag should be directed within the system is known as sortation.
the personal attributes required by the cabin crew to carry out their role and responsibilities effectively. This gives us an idea about qualities of Cabin Crew, for what an Airline looking for in a Crew, Service, and role.
Baggage handling in Airports (sortation)cidroypaes
A baggage handling system (BHS) is a type of conveyor system installed in airports that transports checked luggage from ticket counters to areas where the bags can be loaded onto airplanes. A BHS also transports checked baggage coming from airplanes to baggage claims or to an area where the bag can be loaded onto another airplane.
Although the primary function of a BHS is the transportation of bags, a typical BHS will serve other functions involved in making sure that a bag gets to the correct location in the airport. The process of identifying a bag, and the information associated with it, to make a decision on where the bag should be directed within the system is known as sortation.
the personal attributes required by the cabin crew to carry out their role and responsibilities effectively. This gives us an idea about qualities of Cabin Crew, for what an Airline looking for in a Crew, Service, and role.
Discussion on "Classes of Service of Airlines"
Generally, airlines offer three main classes of service: 1. Economy class 2. Business class 3. First class Some airlines may differentiate within a class, and in addition to the standard service may offer a superior service within the same cabin. However, not all airlines offer three classes - some have two and others may only have one, and the classes offered may vary on different routes with varying aircraft types.
No more lost luggage at airports. No more lost money of airports and airplanes. No more time and nerves lost by passengers. Use RFID to monitor and track baggage in real time as it is successfully tested all around the world way for improving passengers services as well as filling strict norm imposed by IATA in 753 resolution.
Discussion on "Classes of Service of Airlines"
Generally, airlines offer three main classes of service: 1. Economy class 2. Business class 3. First class Some airlines may differentiate within a class, and in addition to the standard service may offer a superior service within the same cabin. However, not all airlines offer three classes - some have two and others may only have one, and the classes offered may vary on different routes with varying aircraft types.
No more lost luggage at airports. No more lost money of airports and airplanes. No more time and nerves lost by passengers. Use RFID to monitor and track baggage in real time as it is successfully tested all around the world way for improving passengers services as well as filling strict norm imposed by IATA in 753 resolution.
Aircraft ground handling is the servicing of an aircraft while it is on the ground and (usually) parked at a terminal gate of an airport.
This presentation talks about various things involved in Aircraft Ground Handling process.
Get Instant Support For Making Changes in Your Reservation. Call iBookAir for Flight Cancellation, Reservation, Changes or Upgrades. Our Team of Experts is Available 24x7 For Support.
Get Instant Support For Making Changes in Your Reservation. Call iBookAir for Flight , Reservation, Cancellation, Changes or Upgrades. Our Team of Experts is Available 24x7 For Support.
3. Cabin Baggage
• Strictly 1 item of cabin baggage per passenger
(excluding infants) weighing up to 10 kilos
• Handbag, briefcase, laptop, shop purchases,
camera etc must all be carried in your 1 piece
of cabin baggage.
4. Checked in Baggage
• Each passenger is permitted to pre book up to a maximum of 2 bags
subject to a bag fee per bag per sector (seasonal and selected route
rates apply).
1st bag can be either - BAG1 – 15kg allowance OR
BBG1 – 20kg allowance
2nd bag only – BAG2 – 15kg allowance
BBG1 can only be added as a 1st bag.
No upgrade from BAG1 to BBG1 permitted.
No pooling or sharing of allowances permitted.
3rd – 5th checked bag – Pay per kilo EXB at airport.
• Any passenger exceeding their checked allowance is charged an
excess baggage fee EXB per kilo.
5. Sports/Musical Instruments
• Items including but not limited to golf clubs, bicycles, fencing
equipment, skis, harps, double bass or drums can be carried in the
hold on payment of a fee per item per sector.
• Max weight 20kg – subject to excess baggage fee,
except bikes which have a 30kg allowance.
• SPRT/SKI/MUSC – Max 85 per flight
• BULK – Max 15 per flight
• Smaller musical instruments such as a guitar, which exceed our
cabin baggage dimensions may be carried in the cabin if an extra
seat has been purchased for it.
6. Extra Seat
• A passenger can purchase an extra seat
EXST for the following reasons:
Additional Comfort
Musical Instruments
Wedding Dress
Broken Leg (2 x extra seats)
• Extra seats cannot be purchased for an
infant or for extra baggage allowance.
• No baggage allowance, checked or cabin, associated
with the purchase of an extra seat.
7. Carriage of Other Items
Ashes: Are permitted for carriage in cabin luggage - must be securely
packaged in suitable container and pre-advised at the point of
reservation.
Human Remains: Carried only from Stansted – Knock.
Animals: Are not permitted with the exception of Assistance Dogs.
Cargo: Ryanair do not offer a cargo facility to passengers.
Carriage of Special Items: Self inflating Life jackets, Avalanche
rescue pack, Parachutes etc…see Terms and conditions.
8. Lost Items
Ryanair does not accept responsibility for items
lost directly by passengers on board or at the
airport.
Passengers must be directed to the airport lost
property office.
9. Misplaced/Lost Baggage
• Passenger must report loss immediately on arrival.
• Details immediately entered into World tracer system.
• A Property Irregularity Report (PIR) completed and a
copy given to the passenger.
• Actively trace on World tracer for 5 days.
• Ensure that World tracer is updated with notes.
• Passenger can follow status of bag online and advise
passenger to claim via the “Contact Customer Services”
link on Ryanair.com if lost baggage is not located after 5
days.
10. Damaged Baggage
• Passenger must report damage immediately upon
arrival. No report on arrival = No claim.
• A Property Irregularity Report (PIR) completed and a
copy given to the passenger.
• If applicable passenger should be offered a replacement
bag or claim must be made within 7 days via the
“Contact Customer Services” link on Ryanair.com.
• No claim for fragile, unsuitable packed or limited
released items.
• All damaged items presented at check-in must be limited
released.
11. Limited Release
• A limited release tag* must be attached in addition to a
bag tag to the following items at the point of check-in:-
– Fragile items
– Unsuitably packed items
– Baggage or items damaged prior to check-in
• Ryanair does not accept liability for damage which may
occur to limited released items.
* For Ryanair automated check-in the Limited Release is
on the reverse of the bag tag.
12. Complaints Procedure
If a passenger has a complaint –
• Try where possible to resolve the passengers
problem at the airport.
• When this is not possible issue the passenger
with a complaint acknowledgement letter which
advises them how to contact Ryanair Customer
Services with their complaint.
13. Audit Procedures
For audit reasons the following must be
stored for 90 days:
• Daily Ticket Sales Report (TSR) with yellow ticket desk
receipts attached including gate bag tags.
• Daily priority boarding Log with receipts attached.
• Flight packs containing:
Manifests
Flight close report
Bingo sheets
Check in cross check closure sheet
Boarding cross check sheet
Load sheet
14. Where to find our Policies
www.ryanair.com
Terms and
Conditions/FAQ’s
Ryanair Newskies
Helpdesk
Ground Ops Department or
www.groundops.com
15. Summary
Participants are now able to :
•List Ryanair’s Policies and Procedures.
•Apply these procedures at the front line.
•Explain why these procedures are in place.
