The University of Pennsylvania Models of Excellence program encourages excellence, provides inspiring role models for emulation, and recognizes innovative staff accomplishments that reflect initiative, leadership, collaboration, increased efficiency, and a deep commitment to service.

1. EXCELLENCE
Dear Penn Faculty and Staff,
May 2004
We are pleased to announce the 2004 Models of Excellence
Winners and Honorable Mention award winners. The Models of
Excellence program honors, awards, and celebrates outstanding
M
2004
odels
of
Excellence
staff member achievements. Introduced in 1999, by Human
Resources, this program highlights the values of the University
and provides models of accomplishment to emulate.
A committee of Penn leaders and former award winners selected
the award winners from among 153 staff members nominated
by peers, colleagues, and managers. Selections were based on
significant contribution to the University - above and beyond
job expectations – that embodied the following standards of
excellence for this program:
• Development and implementation of practices, procedures,
and policies that creatively support and further the
University’s mission,
• Application of innovative and proactive leadership in
challenging circumstances,
• Extraordinary service to key constituencies,
• Substantial cost-savings, and
• Establishment of relationships within and/or outside of the
immediate organization that enable goals to be met that
would be impossible otherwise.
Inside you will find the winners’ names and a brief description
of their achievements. Please take the time to find out more
about their accomplishments by visiting the Models of Excellence
website at www.hr.upenn.edu/quality/models. Many of these
accomplishments can be replicated and we encourage you to
consider applying them in your work area. At the very least, we
hope that the creativity, proactive leadership, service, cost-savings
and relationship building demonstrated by these staff members
will serve as a models for your actions at Penn.
Please join us in congratulating your colleagues.
award
Judith Rodin
President
Robert Barchi
Provost
winners

2. 2004 O D E L S O F
M
WINNERS EXCELLENCE
MODELS OF EXCELLENCE
PENNPORTAL TEAM
For coming together, as service
providers and end-users, to create
a low cost approach for providing
an easy-to-use, single point of
MODELS OF EXCELLENCE
HONORABLE MENTION THE PENNKEY TEAM
access to online services and ANNA T. DELANEY, Director of Curriculum, For introducing overnight, without
information for students, an School of Medicine interruption to University business, a
approach that now serves as a comprehensive and unified solution
new paradigm in higher education, For developing unique and novel for identity verification that responds
the members of the PennPortal enhancements to the operations of to a range of security needs across
Team are:TOP PHOTO, FRONT ROW the School of Medicine’s Academic campus, improves protection of
Helen Anderson, Senior Director, School of
Programs Office, including a central personal privacy and University
Engineering and Applied Science
process through which all course information assets, and reduces
Jeanne Curtis, Executive Director of Data
notes, presentation materials, group local administrative overhead costs
Administration, Information Systems
assignments, and examinations are for IT security, the members of the
and Computing
managed, in order to allow faculty PennKey Team are:
Roberto Mansfield, Senior Programmer/
more time to focus on teaching
Analyst, School of Arts & Sciences
and research. TOP PHOTO, FRONT ROW
Mike Levin, Senior Programmer/Analyst,
BACK ROW Information Systems and Computing
James M. Choate, Information Technology Helen Anderson, Senior Director, School of
Technical Director, Information Systems Engineering and Applied Science
and Computing Shumon Huque, Lead Engineer,
Randall C. Couch, Manager, Information Systems and Computing
Communication Design, Information Lisa Campeau, Data Analyst, Information
Systems and Computing EDUCATIONAL PIPELINE INITIATIVE TEAM Systems and Computing
Jacqueline Smith, Senior Director, SFS
BACK ROW
Operations, Student Financial Services For designing inventive programming
Jim Johnson, University Data Administrator,
Edwin Read, Programmer Analyst, aligning Penn’s federally funded
Information Systems and Computing
Information Systems and Computing college preparatory programs with
Dave Millar, University Information
Travis Smale, Web Developer, Student its college level programs and services,
Security Officer, Information Systems
Financial Services thereby creating an “educational
and Computing
Christopher Bradie, Technology Director, pipeline” through which West
John Lupton, Information Security Analyst,
Business Services Philadelphia and Penn students can
Information Systems and Computing
move successfully from middle
BOTTOM PHOTO, FRONT ROW Daniel Sheehan, Information Technology
school all the way through terminal
D. Kent Peterman, Director of Academic Director, Database Administration,
graduate degrees, the members of
Affairs, School of Arts & Sciences Information Systems and Computing
the Educational Pipeline Initiative
Leah Smith, Director of Communications
Team are:
and External Affairs, Vice Provost for BOTTOM PHOTO, FRONT ROW
University Life FRONT ROW Ellen Rosenblatt, Senior Programmer/
Ronald V. Sanders, University Registrar, John LaVoy, Director, PENNCAP/ Analyst, Information Systems and
Office of the Registrar Pre-Freshman Program, Vice Provost for Computing
University Life Mark Sirota, Associate Director, Information
SECOND ROW
Terri White, Executive Director, Academic Systems and Computing
Susan Quant, Data Analyst, Information
Support Programs, Vice Provost for Janet Lind, Assistant Director, School
Systems and Computing BACK ROW Delores Hill, Director, Academic
Francine Walker, Director of Student Life,
Deanna Cheung, Assistant Director, BACK ROW University Life
Enrichment Center, Vice Provost for of Medicine
Diane Sandefur, Project Director, Veterans Bernadine Abad, Director, The Tutoring
Graduate Student Center, Office of the Timothy Bouffard, Programmer, AIT University Life
Vice Provost for University Life Center, Vice Provost for University Life SECOND ROW
Deputy Provost Information Systems and Computing Upward Bound Program, Vice Provost for
Kenneth Perry, Project Director, Talent Vern Yoneyama, Information Technology
Anita Mastroieni, Director, Graduate Michael Winkler, Library Web Manager, University Life MISSING FROM PHOTO
Annette Hampton, Project Director, Search Program, Vice Provost for Support Specialist, Information Systems
Student Center, Office of the Deputy Van Pelt-Deitrich Library Malcolm Bonner, Director, McNair
University Life and Computing
Provost Educational Opportunity Center, Vice Scholars Program, Vice Provost for THIRD ROW TOP
Provost for University Life Judith Green, Project Director, Upward Amy Phillips, Information Technology Project
University Life Edda Katz, Director, Communications Deke Kassabian, Information Technology
Bound Program, Vice Provost for Leader, Information Systems and Computing Group, Information Systems and Computing Senior Director, Information Systems
ANTHONY WHITTINGTON, Director of University Life Mike Lazenka, Operations Manager, Meghali Chetia, Senior Programmer/Analyst, and Computing
Administration and Finance, Division of Information Systems and Computing Information Systems and Computing
Public Safety MISSING FROM PHOTO
John Tong, Senior Database Administrator,
Information Systems and Computing Peggy Yetter, Senior Systems
For conceiving, developing, and Programmer, Information Systems and
Jennifer Yuan, Electronic Communications
producing an innovative computer Computing
Specialist, Information Systems and
programming system for tracking Denise McCole, Information Technology
Computing
and reporting faculty and staff partic- Senior Project Manager, Information
ipation in the Penn’s Way campaign Systems and Computing
that facilitated the work of the cam-
paign volunteers, saved substantial
resources, vastly improved the
efficiency of running the campaign QUESTIONS?
raffles, and situated the University as
a pioneer in the eyes of the National For more information about this program, see www.hr.upenn.edu/quality/models or contact
Alliance for Choice in Giving. Marilyn Kraut, Director, Quality of Worklife Programs (kraut@hr.upenn.edu or 898-0380).