The document discusses national quality awards and business excellence models. It describes how the Malcolm Baldrige National Quality Award was established in the US in 1991 based on lessons from successful companies. Many other national and state quality awards in India and elsewhere are now modeled after Baldrige. The core values and criteria of these awards focus on leadership, strategic planning, customers, measurement/analysis, workforce, processes, and results. Organizations are assessed on these factors to recognize role models and promote excellence.