1. Models for ICT Policy Planning and
Implementation in Higher Education
Dr Eric Kluijfhout
Conference on National ICT Policy for Higher Education in Ethiopia
Addis Ababa, 26-27 February 2008
Ministry of Education of the Federal Democratic Republic of Ethiopia
&
Vrije Universiteit Amsterdam, the Netherlands
2. Outline
• ICT at three levels
– Work processes in HEIs
– ICT applications in HEIs
– Technical infrastructure
• Review of existing IP Plans for HE
• Some examples of national IPP approaches
• Dimensions in IP planning & implementation
3. Processes, applications and
technical infrastructure
Accounting
Student Services
lecturer HRM
student
Library
Facility
management
Processes student student
Wireless LAN
Applications/
Software services
Technical infrastructure
Internet
4. A process view of a university
institutional
inputs/re- outputs effects
processes
sources
students employees
graduates
staff entrepre-
new neurs
funds knowledge
economic
facilities University
Community developm.
information services
…………
5. institutional
resources outputs
processes
strategic management
students tactical management
staff core process:
teaching/learning & research graduates
funds
support processes new
facilities knowledge
student HRM accoun-
services ting
information
facilit. Library
manag. services
6. ICT applications in support of:
•Find content
Statistics
Office automation:
Library
Stores Ledger
General system
Positions
Admissions
MIS
Communication:
•Create content
Publish café
Internet &
Ordering share
Registration
QA system
Inventory
Staff records
•Mail processing
•WordPayable
Distribute content
research outcomes
Maintenance
Acc.
Allowances
Student Records
Document
CD-ROMs
•Communicate
Virtual
Allowances
E-journals
Timetabling
WorkReceivable
Acc. scheduling
management
Spreadsheet
Chat strategic management
•Cooperate
communities
Salaries
HRM system
Certificates
……………….
•Voice o I
•………….. tactical management
Drill & practice
Domain-specific
……………….
……………...
•Simulations
research tasks
www
•VLE
…………… core process:
•…………..
•…………… teaching/learning & research
support processes
student HRM accoun-
services ting
facilit. Library
manag. services
7. Technical infrastructure
ISP-1
Internet
router
modem
router
Home
MoE router
University 2
router
Internet cafe
router
University 1
8. Review of existing IPPs
• 12 national IPPs for HE
• Looked at major priorities/objectives
• Beware:
– Not all the same level of detail
– Sometimes objectives overlap
• Common topics:
– Technical (data communication) infrastructure
– Strategic application areas/systems & services
– Digital content
– Organizational & regulatory framework
– Knowledge infrastructure/ICT capacity building
9. Some examples of IPPs for HE
• New Zealand
• Australia
• UK
• Netherlands
10. New Zealand
• ‘ICT Strategic Framework for Education
2006-2007’
• By the MoE
• 10-page high-level policy document
identifying national priority areas and their
implementation schedule
• Covering the whole educational sector
• Implementation largely through the MoE
11. Australia
• ‘Learning for the knowledge society’
• By the Australian National Training Authority
• 95-page glossy
• Covering the whole educational sector
• Implementation on the basis of various underlying
documents by councils, advisory groups, etc.
through programmes and projects for the different
sub-sectors
12. UK
• ‘JISC Strategy 2007-2009’
• By non-governmental organization (the Joint
Information Systems Committee)
• 35-page report
• Covering Higher Education & Research
• Implementation through direct investments
(network infrastructure), cooperation, promotion,
and innovation tenders (ICT services)
13. Netherlands
• ‘SURF Strategic Plan 2007-2010’
• By HEIs membership organization
• 27-page glossy with priority areas
• Implementation on the basis of annual plans
through direct investments (network),
software services development, promotion,
and innovation tenders
14. Some dimensions in IPP definition
• Organise responsibilities & ownership:
– Policy development
– Policy approval
– Policy implementation
– Financing
• Topics/joint activities:
– Technical (data communication) infrastructure
– Application areas/systems
– Digital content
– Organizational & regulatory framework
– Knowledge infrastructure/ICT capacity building
• Demarcation between:
– National level
– Institutional level
• Time frame:
– Policy: 3-10 years?
– Implementation plans: (bi) annual?
16. Models for ICT Policy Planning and Implementation
in Higher Education
author: Eric Kluijfhout, eric.kluijfhout@gmail.com
Commissioned by: Centre for International Cooperation, Vrije Universiteit Amsterdam
De Boelelaan 1105, 1081 HV Amsterdam, the Netherlands
This work is licensed under the Creative Commons Attribution-NonCommercial-
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Addis Ababa, Ethiopia, 26-02-2008