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Models for ICT Policy Planning and
Implementation in Higher Education
                      Dr Eric Kluijfhout



Conference on National ICT Policy for Higher Education in Ethiopia
               Addis Ababa, 26-27 February 2008

Ministry of Education of the Federal Democratic Republic of Ethiopia
                                  &
            Vrije Universiteit Amsterdam, the Netherlands
Outline
• ICT at three levels
  – Work processes in HEIs
  – ICT applications in HEIs
  – Technical infrastructure
• Review of existing IP Plans for HE
• Some examples of national IPP approaches
• Dimensions in IP planning & implementation
Processes, applications and
               technical infrastructure
                                                                                                   Accounting
                                                                                Student Services




                           lecturer                                                                             HRM
                                            student
                                                         Library
                                                                     Facility
                                                                   management




       Processes            student            student




                                      Wireless LAN


     Applications/
   Software services


Technical infrastructure
                                                                                                                      Internet
A process view of a university
               institutional
inputs/re-                       outputs    effects
                processes
sources
students                                   employees
                               graduates
staff                                      entrepre-
                               new         neurs
funds                          knowledge
                                           economic
facilities     University
                               Community   developm.

information                    services
                                           …………
institutional
resources                                         outputs
                       processes


                 strategic management
students          tactical management
staff            core process:
              teaching/learning & research        graduates
funds
                    support processes             new
facilities                                        knowledge
               student        HRM       accoun-
               services                   ting
information
                   facilit.         Library
                   manag.           services
ICT applications in support of:
•Find content
 Statistics
Office automation:
 Library
 Stores Ledger
 General system
 Positions
 Admissions
 MIS
Communication:
•Create content
 Publish café
 Internet &
 Ordering share
 Registration
 QA system
 Inventory
 Staff records
•Mail processing
•WordPayable
 Distribute content
research outcomes
 Maintenance
 Acc.
 Allowances
 Student Records
 Document
 CD-ROMs
•Communicate
 Virtual
 Allowances
 E-journals
 Timetabling
 WorkReceivable
 Acc. scheduling
management
 Spreadsheet
 Chat                    strategic management
•Cooperate
communities
 Salaries
 HRM system
 Certificates
 ……………….
•Voice o I
•…………..                   tactical management
 Drill & practice
 Domain-specific
 ……………….
 ……………...
•Simulations
research tasks
 www
•VLE
 ……………                   core process:
•…………..
•……………                teaching/learning & research

                            support processes
                       student        HRM       accoun-
                       services                   ting

                           facilit.         Library
                           manag.           services
Technical infrastructure
      ISP-1
                                 Internet

            router




                                modem
       router
                                           Home
MoE                                                          router




                                                          University 2
                                 router


                                          Internet cafe




                     router


                              University 1
Review of existing IPPs
• 12 national IPPs for HE
• Looked at major priorities/objectives
• Beware:
   – Not all the same level of detail
   – Sometimes objectives overlap
• Common topics: 
   –   Technical (data communication) infrastructure
   –   Strategic application areas/systems & services
   –   Digital content
   –   Organizational & regulatory framework
   –   Knowledge infrastructure/ICT capacity building
Some examples of IPPs for HE
•   New Zealand
•   Australia
•   UK
•   Netherlands
New Zealand
• ‘ICT Strategic Framework for Education
  2006-2007’
• By the MoE
• 10-page high-level policy document
  identifying national priority areas and their
  implementation schedule 
• Covering the whole educational sector
• Implementation largely through the MoE
Australia
•   ‘Learning for the knowledge society’
•   By the Australian National Training Authority
•   95-page glossy 
•   Covering the whole educational sector
•   Implementation on the basis of various underlying
    documents by councils, advisory groups, etc.
    through programmes and projects for the different
    sub-sectors 
UK
• ‘JISC Strategy 2007-2009’
• By non-governmental organization (the Joint
  Information Systems Committee)
• 35-page report 
• Covering Higher Education & Research
• Implementation through direct investments
  (network infrastructure), cooperation, promotion,
  and innovation tenders (ICT services)
Netherlands
•   ‘SURF Strategic Plan 2007-2010’
•   By HEIs membership organization
•   27-page glossy with priority areas 
•   Implementation on the basis of annual plans
    through direct investments (network),
    software services development, promotion,
    and innovation tenders
Some dimensions in IPP definition
• Organise responsibilities & ownership:
    –   Policy development
    –   Policy approval
    –   Policy implementation
    –   Financing
• Topics/joint activities:
    –   Technical (data communication) infrastructure
    –   Application areas/systems
    –   Digital content
    –   Organizational & regulatory framework
    –   Knowledge infrastructure/ICT capacity building
• Demarcation between:
    – National level
    – Institutional level
• Time frame:
    – Policy: 3-10 years?
    – Implementation plans: (bi) annual?
Thank you


eric.kluijfhout@gmail.com
Models for ICT Policy Planning and Implementation
               in Higher Education
                 author: Eric Kluijfhout, eric.kluijfhout@gmail.com

Commissioned by: Centre for International Cooperation, Vrije Universiteit Amsterdam

             De Boelelaan 1105, 1081 HV Amsterdam, the Netherlands




  This work is licensed under the Creative Commons Attribution-NonCommercial-
                ShareAlike License. To view a copy of this license, visit
   http://creativecommons.org/licenses/devnations/2.0/ or send a letter to Creative
       Commons, 559 Nathan Abbott Way, Stanford, California 94305, USA.

                        Addis Ababa, Ethiopia, 26-02-2008

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Ict Policy Planning Ethiopia 240208

  • 1. Models for ICT Policy Planning and Implementation in Higher Education Dr Eric Kluijfhout Conference on National ICT Policy for Higher Education in Ethiopia Addis Ababa, 26-27 February 2008 Ministry of Education of the Federal Democratic Republic of Ethiopia & Vrije Universiteit Amsterdam, the Netherlands
  • 2. Outline • ICT at three levels – Work processes in HEIs – ICT applications in HEIs – Technical infrastructure • Review of existing IP Plans for HE • Some examples of national IPP approaches • Dimensions in IP planning & implementation
  • 3. Processes, applications and technical infrastructure Accounting Student Services lecturer HRM student Library Facility management Processes student student Wireless LAN Applications/ Software services Technical infrastructure Internet
  • 4. A process view of a university institutional inputs/re- outputs effects processes sources students employees graduates staff entrepre- new neurs funds knowledge economic facilities University Community developm. information services …………
  • 5. institutional resources outputs processes strategic management students tactical management staff core process: teaching/learning & research graduates funds support processes new facilities knowledge student HRM accoun- services ting information facilit. Library manag. services
  • 6. ICT applications in support of: •Find content Statistics Office automation: Library Stores Ledger General system Positions Admissions MIS Communication: •Create content Publish café Internet & Ordering share Registration QA system Inventory Staff records •Mail processing •WordPayable Distribute content research outcomes Maintenance Acc. Allowances Student Records Document CD-ROMs •Communicate Virtual Allowances E-journals Timetabling WorkReceivable Acc. scheduling management Spreadsheet Chat strategic management •Cooperate communities Salaries HRM system Certificates ………………. •Voice o I •………….. tactical management Drill & practice Domain-specific ………………. ……………... •Simulations research tasks www •VLE …………… core process: •………….. •…………… teaching/learning & research support processes student HRM accoun- services ting facilit. Library manag. services
  • 7. Technical infrastructure ISP-1 Internet router modem router Home MoE router University 2 router Internet cafe router University 1
  • 8. Review of existing IPPs • 12 national IPPs for HE • Looked at major priorities/objectives • Beware: – Not all the same level of detail – Sometimes objectives overlap • Common topics:  – Technical (data communication) infrastructure – Strategic application areas/systems & services – Digital content – Organizational & regulatory framework – Knowledge infrastructure/ICT capacity building
  • 9. Some examples of IPPs for HE • New Zealand • Australia • UK • Netherlands
  • 10. New Zealand • ‘ICT Strategic Framework for Education 2006-2007’ • By the MoE • 10-page high-level policy document identifying national priority areas and their implementation schedule  • Covering the whole educational sector • Implementation largely through the MoE
  • 11. Australia • ‘Learning for the knowledge society’ • By the Australian National Training Authority • 95-page glossy  • Covering the whole educational sector • Implementation on the basis of various underlying documents by councils, advisory groups, etc. through programmes and projects for the different sub-sectors 
  • 12. UK • ‘JISC Strategy 2007-2009’ • By non-governmental organization (the Joint Information Systems Committee) • 35-page report  • Covering Higher Education & Research • Implementation through direct investments (network infrastructure), cooperation, promotion, and innovation tenders (ICT services)
  • 13. Netherlands • ‘SURF Strategic Plan 2007-2010’ • By HEIs membership organization • 27-page glossy with priority areas  • Implementation on the basis of annual plans through direct investments (network), software services development, promotion, and innovation tenders
  • 14. Some dimensions in IPP definition • Organise responsibilities & ownership: – Policy development – Policy approval – Policy implementation – Financing • Topics/joint activities: – Technical (data communication) infrastructure – Application areas/systems – Digital content – Organizational & regulatory framework – Knowledge infrastructure/ICT capacity building • Demarcation between: – National level – Institutional level • Time frame: – Policy: 3-10 years? – Implementation plans: (bi) annual?
  • 16. Models for ICT Policy Planning and Implementation in Higher Education author: Eric Kluijfhout, eric.kluijfhout@gmail.com Commissioned by: Centre for International Cooperation, Vrije Universiteit Amsterdam De Boelelaan 1105, 1081 HV Amsterdam, the Netherlands This work is licensed under the Creative Commons Attribution-NonCommercial- ShareAlike License. To view a copy of this license, visit http://creativecommons.org/licenses/devnations/2.0/ or send a letter to Creative Commons, 559 Nathan Abbott Way, Stanford, California 94305, USA. Addis Ababa, Ethiopia, 26-02-2008