The document outlines a senior leadership model aimed at directors and officers, which consists of various dimensions including strategic thinking, operational excellence, and personal attributes. It includes a questionnaire for evaluating leadership effectiveness based on multiple competencies such as customer focus, decision-making, communication, and adaptability. Each leadership trait is rated on a satisfaction scale, highlighting the importance of vision, strategy, and interpersonal skills in leadership roles.

1. Senior Leadership
Model Of Excellence
(for Directors, VP’s and Officers)
Instructions - As you complete this questionnaire, please note that each item is preceded by the question, “How satisfied are you
with the way this leader…” Your response choices are HD - HIGHLY DISSATISFIED, D - DISSATISFIED, N - NEITHER
SATISFIED nor DISSATISFIED, S - SATISFIED, HS - HIGHLY SATISFIED, or NA - NOT APPLICABLE or NO
INFORMATION. Please indicate your response by circling your choice at the right of each item.
STRATEGIC DIMENSIONS
Visionary Thinking is the ability to develop a motivating vision by generating breakthrough ideas and effectively communicating
them to others in order to gain commitment and inspire others to take action and make the vision happen
1. Develops a clear and compelling vision HD D N S HS NA
2. Effectively communicates the vision to others HD D N S HS NA
3. Looks long-term to foresee obstacles and opportunities HD D N S HS NA
Shaping Strategy is the ability to translate a vision into strategic imperatives
4. Demonstrates appropriate knowledge of the industry, environment, and
competition
HD D N S HS NA
5. Translates “big picture” concepts into specific objectives and action plans HD D N S HS NA
6. Develops effective responses to anticipate competitors’ strategies HD D N S HS NA
7. Develops appropriate strategies to meet different business situations (e.g.,
start-up, turn-around, merger/acquisition)
HD D N S HS NA
8. Ensures that international implications are integrated into strategy HD D N S HS NA
Global Perspective is the ability to understand and act upon requirements for business success, taking into consideration the global
implications of the strategy or action.
9. Understands business challenges from a worldwide perspective HD D N S HS NA
10. Demonstrates the ability to interact and be effective in international
situations
HD D N S HS NA
11. Demonstrates effective partnership management skills (i.e., relationship
building, communicating, problem solving, negotiating)
HD D N S HS NA
BUSINESS DIMENSIONS
Functional Depth and Breadth includes in-depth knowledge, appropriate academic credentials, and proven track record in a specific
function along with sophistication in getting results across functional and organizational lines.
12. Demonstrates the functional expertise necessary to consistently produce
results
HD D N S HS NA
13. Effectively manages his/her designated function HD D N S HS NA
14. Effectively integrates his/her functional strategies in other areas of the
business
HD D N S HS NA
Operational Excellence is the ability to demonstrate a clear cut concern for obtaining compelling business results. This includes
demonstrating a strong commitment to the customer, shareholder, and the organization with a strong bias for action.
15. Translates broad strategies into specific operational plans. HD D N S HS NA
16. Effectively uses external/internal benchmarks to improve performance HD D N S HS NA
17. Sets stretch goals HD D N S HS NA
18. Assigns clear authority and accountability HD D N S HS NA
19. Holds self and others accountable for performance and meeting
commitments
HD D N S HS NA
20. Works with others to set priorities based on what is most important to the
business
HD D N S HS NA
21. Demonstrates the financial management capabilities necessary to drive
the business.
HD D N S HS NA
22. Creates an environment that encourages continuous learning and
improvement
HD D N S HS NA
Competency Models of Excellence 1

2. Customer Driven is demonstrating appropriate attention to the customer, providing superior service, growing the customer base,
and promoting customer loyalty.
23. Establishes clear measures of customer satisfaction HD D N S HS NA
24. Customizes approaches to fit customers’ needs HD D N S HS NA
25. Delivers high-quality services to customers HD D N S HS NA
26. Consistently delivers on commitments made to customers HD D N S HS NA
Decision Making is the ability to access all situations (including problems) using a variety of different skills or resources (such as
previous knowledge and experience, information seeking, and analysis), integrating different alternatives, and reaching timely and
appropriate solutions.
27. Tackles problems and opportunities directly and promptly HD D N S HS NA
28. Makes high-quality decisions HD D N S HS NA
29. Effectively uses logic and data analysis to make decisions HD D N S HS NA
30. Considers the impact of decisions on other parts of the organization HD D N S HS NA
31. Creates an environment where the most appropriate individual or team
makes the decisions
HD D N S HS NA
Leading Change is the ability to continually and effectively prepare the organization for the future while maintaining current
success and motivation.
32. Effectively explains upcoming change HD D N S HS NA
33. Applies a disciplined approach to change HD D N S HS NA
34. Maintains momentum and peak performance throughout change HD D N S HS NA
35. Helps others build their commitment to change HD D N S HS NA
36. Effectively challenges the status quo HD D N S HS NA
37. Creates an environment where people take calculated risks HD D N S HS NA
PEOPLE/RELATIONSHIP DIMENSIONS
Communication and Interpersonal Effectiveness is the ability to interact and communicate in a variety of ways with a variety of
people and cultures. This includes formal and informal presentations as well as listening, understanding, and negotiating.
38. Effectively presents concepts an ideas HD D N S HS NA
39. Listens actively, demonstrating an understanding of others’ views and
needs
HD D N S HS NA
40. Listens receptively to negative feedback (e.g., bad news, critical personal
feedback)
HD D N S HS NA
41. Adapts style of interacting to meet the unique needs of the other person HD D N S HS NA
42. Effectively works through conflicts HD D N S HS NA
Teamwork is the ability to help guide team efforts in attaining goals and achieving results. This includes aligning the team’s effort
to business strategy, working together, and supporting each other’s efforts.
43. Creates diverse, highly-capable teams HD D N S HS NA
44. Participates effectively in diverse teams (e.g., cross-functional, cross-
cultural, and cross-geographic teams
HD D N S HS NA
45. Effectively leads (forms, develops, and measures) teams HD D N S HS NA
46. Holds teams accountable for establishing roles and responsibilities of
team members
HD D N S HS NA
47. Rewards individual and team results HD D N S HS NA
Developing and Motivating Others is the desire to encourage growth and improve the skills and competencies of others. It
involves understanding business requirements for talent, demonstrating a commitment to diversity, identifying others’ development
needs, and providing coaching and encouragement throughout the development process.
48. Selects high caliber people appropriate to the needs of the business HD D N S HS NA
49. Accurately appraises the strengths and weaknesses of others HD D N S HS NA
50. Gives candid and constructive feedback HD D N S HS NA
51. Asks others what they need to do their work better HD D N S HS NA
52. Tailors coaching to individual development needs HD D N S HS NA
53. Recognizes and rewards others for attaining their highest potential HD D N S HS NA
54. Creates an environment of trust and high employee morale HD D N S HS NA
55. Retains the best talent HD D N S HS NA
Competency Models of Excellence 2

3. Creating and Maintaining People Networks is the ability to establish positive relationships inside and outside the business geared
toward the achievement of common goals.
56. Establishes trusting relationships with business partners HD D N S HS NA
57. Works to do what is best for all stakeholders (customers, employees,
partners, etc)
HD D N S HS NA
58. Accesses informal people networks to help accomplish results HD D N S HS NA
PERSONAL DIMENSIONS
Integrity is an approach to people and work that is consistent with high ethical standards and overall values of the business.
59. Maintains high standards of integrity HD D N S HS NA
60. Treats all individuals fairly and with respect HD D N S HS NA
61. Acts consistently with what he/she says HD D N S HS NA
Self Esteem and Confidence is a belief in one’s own capabilities and inherent self-worth.
62. Projects a professional presence HD D N S HS NA
63. Exhibits self confidence, even in adversarial situations HD D N S HS NA
64. Demonstrates courage (i.e., takes risk, stands up for what he/she believes in) HD D N S HS NA
65. Shows a high degree of emotional maturity (e.g., composure, self-awareness) HD D N S HS NA
Self-discipline and Motivation is commitment to high performance and achievement of personal goals. This includes commitment
to continuous learning and self-improvement.
66. Sets high expectations for self HD D N S HS NA
67. Demonstrates the ability to learn complex concepts quickly HD D N S HS NA
68. Asks others what he/she can do to improve HD D N S HS NA
69. Works to grow personally and intellectually HD D N S HS NA
Adaptability is the ability to be flexible and to work effectively under stress within a variety of situations and with various
individuals or groups.
70. Works constructively under pressure HD D N S HS NA
71. Responds positively to changes and ambiguity HD D N S HS NA
72. Demonstrates flexibility HD D N S HS NA
Passion and Optimism are a consistently energetic and positive approach to work.
73. Exhibits enthusiasm and emotional energy for work HD D N S HS NA
74. Focuses on possibilities rather than problems HD D N S HS NA
75. Approaches work as if he/she were an owner HD D N S HS NA
76. Displays an appropriate sense of humor HD D N S HS NA
Competency Models of Excellence 3