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Business People Excellence
- 1. Business and PeopleExcellence A Solid Approach Pragmatic Solutions
- 2. > > > Aholistic approach Business and People Excellence 2
- 3. 3 Employer’s Image Management Market Insight Competitive Differentiators ValueProgramme Financial Policy Budgeting & Risk Business Quantitative Processes Competencies Processes Value & Culture Processes Strategy Planning Operations ProductivityImprovement Remuneration Planning Staff Size Planning Legal & Admin Framework Compliancy & Administration Competencies Planning Talent Flow Management Employee Satisfaction & Well-Being Recruitment & Selection Reward Management Performance Management Managers’ Support Business and People Excellence Framework
- 4. Business & PeopleExcellence Strategic level • Define the opportunity & viability of HR strategyMarket Insight • Define the HR investment policy / valuation schemeFinancial Policy • Define HR attributes which provide competitive advantage to business Competitive Differentiators • Define the policy to remove, reduce the likelihood of the risk happening or minimize harm in the event that something happens.Risk Management • Define the fundamental values to reflect business imageValue Program • Define the strategic employer's branding approachEmployer’s Image 4
- 5. Business & PeopleExcellence Tactical Level • Plan & design a balanced benefits system Remuneration Planning • Plan staff size and its compositionStaff Size Planning • Plan & define regulatory instruments Legal & Administrative Framework • Plan & define the need & evolution of appropriate skills & knowledge Competencies Planning • Plan & define internal mobility Talent Flow Management • Plan & define appreciation & motivational environment Employee Satisfaction & Well-being 5
- 6. Business & PeopleExcellence Operational Level • Perform execution of operational activities Compliancy & Administration • Perform positive recognitionReward Management • Perform job opening, application analysis, selection and induction of new employees Recruitment & selection • Perform competencies & evaluations activities Performance Management • Perform & provide adequate coaching, tools & assistance to team managers Managers’ support 6
- 7. Business & PeopleExcellence Productivity Improvement 7 Metrics & KPIMetrics & KPI Metrics & performance Process capabilities ReportingReporting Strategic HR management Team Manager Continual Improvement Continual Improvement Performance evaluations LSS - DMAIC
- 8. Maturity levels Level 5- Optimizing Productivity optimized & human potential actualized Level 4 - Predictable Human capital performance management Level3 - Managed People management functions & processes defined Level 2 - Performed Human resources management purpose is achieved Level 1 – Incomplete HR administration performed 8
- 9. > > > WherePerformance Means Service Consultancy Services
- 10. Services 10 Maturity Assessment Implementation Guidance Governance Control Know the problem beforeyou solve it! Realistic based on interviews Coherent based on practices Experience participation in feedback and conclusions Go along, step by step Pragmatic Just what is needed Quick Wins First do the obvious Together Focus energy on what people agree on Consolidate & improve on the long term Integration Clean out the old habits Competencies Make sure people are able to perform Reward System Future oriented objectives setting
- 11. Overview 11 Maturity Assessment Discover Your Potential -Collaborative method for assessing the real situation - Tangible, viable and realistic recommendations - Results which are accepted - Interviews and workshops are the basis for collaboration Unleash Your Potential - YOUR implementation: you do, with our guidance - Limited consultant’s time, to well integrate new competencies into your business - Short-cycled project management focused on deliverables - Guidance and support for creating tangible value Improve Your Potential - Guaranteed translation of strategy into operational actions - Improved effectiveness of board, team and manager - Well-adjusted reporting and measurement instruments - Enhanced focus on operational excellence and continual improvement Implementation Guidance Governance Control
- 12. Maturity Assessment MATURE™ 12 Intake • Exactscope definition • Fine-tune expectations • Define and plan interviews Interviews • Active listening discussion • Inventory of viewpoints Observations & Findings Workshop • Workshop with objective feedback • Observations are reported facts and proceedings • Findings are relevant highlights or inconsistencies Conclusions & Recommendations • Presentation of formalized conclusions • Recommendations: quick-wins, operational and strategic • Final input for priority setting Action Planning • Optional stage • Measurable and agreed action plan per identified stakeholder • Programme and project management input (control scheme) Implementation Guidance Implementation Guidance
- 13. Benefits of MATURE™ 13 Collaborativemethod for assessing the real situation Tangible, viable and realistic recommendations Results which are accepted Interviews and workshops are the basis for collaboration
- 14. Practical Examples • Assessmentof evaluation and gratification process • Assessment of competencies and training processes • Assessment of recruitment and selection • Opportunity analysis of talent management • Assessment behavior, culture and values • Assessment HR strategy • Assessment HR function 14
- 15. What You See Implementation Guidance 15 Client Senior Consultant(s): Organizingthe implementation, working in-the-field with your managers, preparing reporting Conducting Workshops • Limited team • Limited time at your side • Focus on your managers’ competencies Shadow Consultant: Behind the scene, the shadow consultant is the soundboard and Quality Assurance for the Senior Consultant Principal Consultant: Follows the implementation for steering together with Client’s executives, ensuring that deliverables will produce VALUE Behind the scene
- 16. Benefits of Implementation Guidance 16 YOURimplementation: you do, with our guidance Limited consultant’s time, to well integrate into your business Short-cycled project management focused on deliverables Guidance and support for creating tangible value
- 17. Practical Examples • Implementationof evaluation and gratification process • Implementation of competencies and training processes • Improvements on recruitment and selection • Implementation of talent management • Action plan behavior, culture and values • Implementation of HR program and scorecard • Interim management! 17
- 18. Governance Control 18 Director Manager ManagerManager T r a n s l a t i o n R e p o r t i n g Senior Consultant •Personal coaching • Board coaching • Scorecards • Define tangible objectives • Improve team management • Continual improvement • Practical operational management • Reporting tools
- 19. Benefits of GovernanceControl 19 Guaranteed translation of strategy into operational actions Improved effectiveness of board, team and manager Well-adjusted reporting and measurement instruments Enhanced focus on operational excellence and continual improvement
- 20. Practical Examples • Integrationof HR processes into BSC • HR steering committee installation and coaching • Fine-tune integrated and controlled approach on performance, rewards, evaluations and competencies • HR Scorecard and continual improvement • Steering of talent management • Interim management! 20
- 21. > > > WherePerformance Means Result Operational Services
- 22. Operational Services 22 HR Projects Specifictransformations need specific support from projects and experts. Guarantee your conversion by using specialist. Examples: Succession management Staff sizing Competencies plan Outplacement Recruiting projects Employer’s branding Training & Communication With D&H Academy, we can propose you a varied offer of standard and customized subjects and education techniques to enhance your success. As specialists in change management, we can guide you through delicate moments where communication is a key for failure or success. HR Services Outsource Business & People Excellence services to Demets&Heuskin Benefit from support of the best experts Examples: Evaluation process Competencies plan Gratifications Management Internal Mobility Recruiting & Selection Support
- 23. > > > Focuson Pragmatic Use of Strong Competencies Identity
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- 25. Our Value Creation PracticalContribution! 25 Balanced Solutions Specific Solutions to Identified Problems Long Term Vision, Short Term Results Expertise Transfer Short Term Projects for Flexibility Direct Support by Directors Best Practices ... Only at Your Service
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- 27. Contact BRUSSELS Bergensesteenweg 421 1600 Sint-Pieters-Leeuw +322 333 80 40 LUXEMBOURG 2, rue d’Arlon 8399 Windhof +352 26 44 17 92 PARIS 8, esplanade de la Manufacture 92136 Issy Les Moulineaux +33 9 77 21 63 71 www.demetsheuskin.eu 27