Mobile is not only shaping the way companies react and do business, but it is shaping the apps and customizations Epicom builds for its customers. Companies are adding mobile platforms to their normal business processes and the market place must shift with them. Epicom’s CEO and Founder Bill Harrison will discuss what the most innovative companies are doing with mobile CRM. Bill will also highlight customer projects with applications built specifically for the tablet or smart phone.

1. Mobile
How Mobile CRM Will Reshape the CRM Industry
Trends for the future of mobile CRM and their
implications for our industry

2. Bill Harrison
CEO and Founder, Epicom Corporation
@epicomcorp
www.epicom.com

3. Current Mobile Landscape
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4. Global Internet Device Sales
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5. Global Smartphone Penetration Forecast
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6. Smartphone Usage Upside
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7. Tablet Sales Forecast
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8. iPad vs. iPhone vs. iPod Shipments
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9. Technology Adoption
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10. % of Traffic From Mobile Devices
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11. 50%
Mobile
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12. Implications
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13. Mobile CRM
Is
The Future Of
CRM
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14. Relative Device Sizes
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15. CRM Device Characteristics
Personal Computer Smartphone/Tablet
User Interface Web Browser Purpose Built Apps
Navigation Mouse Touchscreen
Information Entry Keyboard Keyboard/Audio/Vid
eo
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16. Predictions
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17. Facebook Timeline
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18. 3,000 New Timeline Apps Launched in 2012*
2500
2000
1500
1000
500
0
January February
Tweet: #SCON12 *Source: Facebook. March 12,2012

19. Angry Birds
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20. The Weather
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21. Corporate App
Store
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22. Concluding Thoughts
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23. Who Will Dominate the Third Generation of
CRM?
Client-Server Web Based Mobile CRM
?
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24. Questions and Feedback?
Bill Harrison
CEO & Founder, Epicom Corporation
bill@epicom.com
@epicomcorp

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4/24/2012 ©2012 SugarCRM Inc. All rights reserved. 25