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FIRST SCREEN
In 1929, we were introduced to the “First Screen”
    Still today, Television advertising is a tremendously effective way to market
Second Screen
• In 1992 the world was introduced to the “browser”
  featuring 26 live web pages.
• Second Screen was born.
• This has been the fastest growing and in most cases,
  most cost effective form of marketing for businesses ...
  until now ...
Third Screen
2008 saw the evolution of the “Third Screen”
Immediately, 87% of American homes had at least one mobile web
               capable device in them including:
  o   Mobile phones, iPads, iPods, Nintendo DS, Mini Notebooks, etc
With a new screen
brings new ways to
      market
Always on, always available
  Mobile provides a means for brands to engage their
                       consumers!
Which not only builds brand equity but also refreshes their
            relationship with their customers.
Mobile Marketing
           Techniques            •   Mobile Search
                                 •   Location Based Services
• SMS Text Message               •   QR/2D Barcodes
                                 •   3D/Augmented Reality
  Marketing
• Mobile Applications            •   Mobile Video
• Mobile Gaming
• Mobile Web Sites
• Bluetooth Proximity and Wifi
Mobile Marketing is for your 20 percenters


(the 20% of your customers that spend 80% of the money)
                Mobile is an OPT IN ONLY channel
           Subscriber based opt in database marketing
     Best practices provided by mobile marketing association
SMS is the
workhorse of mobile
    marketing
Text Message
    Marketing Methods
                     •   URL/Link Delivery
                     •   Application Download
•   Text to Vote
                     •   Mobile Coupons
•   Text to Win
                     •   Mobile Donation
•   Text to Screen
                     •   Mobile Business Cards
•   Mobile Alerts
•   Reminders
QR Codes
Every business has the ability to use a QR Code in some fashion

            QR Codes can send customer to:
            • Mobile landing page
            • Video
            • Your social media sites
            • Map to your business
            • Exclusive coupons, discounts, or
              giveaways
            • Customer feedback form or email
Is your business
         mobile friendly?
• Can your consumers connect with you anytime anywhere?
• By 2013, more people will access the internet via a mobile
  device than through a PC (Forrester Research)
• Today 1 in 7 Google searches originate from a mobile device
   o Google estimates 1 in 4 searches will originate
       from a mobile device in 2012
• 43% of Americans own a smart phone
   o   (82.5 million users)
Currently Less than 10% of
          web sites are mobile friendly

If you have a Web site, you’re already in the mobile world — and the chances
are you’re making a terrible impression on your audience.
                        Traditional web sites have WAY TOO MUCH content!
                       Smart Phones have different browsers and screen sizes
 Mobile users need quick answers and bite-sized content in easy-to-digest formats (e.g. video/audio vs.
                                                 text)
First Develop a Mobile Strategy

 • What do your customers or potential customers need
   from you when mobile?
 • B2B Mobile differs from B2C Mobile because it is driven
   by efficiency rather than entertainment
 • You must strive to make their work related activities
   BETTER, FASTER & EASIER.
Decision time

Once you have created a plan to take your web site mobile, you must decide:
        To create a simple mobile version of your site in HTML
                                   OR
Get more advanced and create a mobile web app using advanced
              languages like HTML5 or JQuery
Either way, you MUST include browser detection and
    redirect as part of your mobile web strategy.
That means that when a user visits your MAIN WEB SITE with a mobile
 device, they will automatically be redirected to a mobile friendly web
                              experience.
Case Study




      • H&M Clothing’s mobile campaign
        includes SMS coupons, mobile banner
        ads placed on major carrier portals and
        mobile websites with click through
        slideshows and animated GIF images of
        the latest garments
Case Study




     •   H&M launched its first mobile banner campaign in 2006 and continues to use the mobile
         channel
     •   Goals:
          o Illustrate and promote latest seasons collection of apparel and drive membership in
             the H&M Club (Customer loyalty program)
     •   Banner ads redirect consumers to mobile website
     •   Consumers sign up by opting in on the site to get SMS alerts and mobile coupons with
         special offers driving them into brick and mortar retail locations
          o Examples:
                 An SMS might read "Show this coupon in store to get 20 percent off your
                   purchase." These offers are available only for a limited time, usually for 3 or 4
                   hours after the consumer receives the message.
                 Competitions to win gift cards
Case Study




      •   Purpose:
            o Enhance the campaign’s viral effect by encouraging consumers to share
              H&M links with friends and family
      •   Mobile technology enables publishers, carriers and advertisers to deploy
          personalized display or text ad campaigns across multiple mobile channels with
          more than 15 different demographic targeting variables
            o Targeting variables include gender, city, ZIP code, birthday/age, consumer
              group, subscription type, subscriber status, phone type, MMS-activated
              handsets, and more
      •   "Mobile is a great complement to other media and we're able to achieve a high
          level of engagement around our brand,"
Case Study




      • Result
        o Within 48 hours, for example, 78% of the
          addressed members reacted to the sent push-
          SMS. More than 100 customers were queuing in
          front of the store before opening. Two hours
          after the shop opened, all 2,000 T-Shirts had
          been given away.
Case Study




      • Adidas wanted to build a consumer-centric
        program
      • Objective:
         o Provide visitors and fans to NBA All-Star
           Weekend with information and content around
           events, activities and other exclusive
           promotions for the weekend up to and including
           the game
Case Study




     • Campaign
        o Consumers opted-in to the program by texting VEGAS
          to Adidas’ short code. They then received an opt-in
          message, after which they were sent a link to the mobile
          website.
        o Once opted in to the service, consumers were also
          notified that they could receive dynamically generated
          event information ‘on demand’ by texting the key word
          ‘ORIGINALS’
Case Study




      • The campaign provided a schedule of events in
        Las Vegas online using WAP, on-demand via
        SMS, and SMS alerts featuring highlights sent
        throughout the week
      • Adidas also offered free content downloads
        including a ring-tone for each of the 30 teams
        and promotional videos of the All-Star weekend
        itself.
Case Study




      • Purpose:
        o From a branding perspective, create a
          ‘gratitude effect’ by associating the
          Adidas brand with useful tools for
          consumers.
Case Study




      • Results
        o Alerts resulted in a swarm of people outside
          the Las Vegas Adidas performance store
          within 30 minutes of the message being sent
        o Sales at the Adidas performance store
          increased 20x during the event.
Your pitch and pricing
         here
•   A=$
•   B=$
•   C=$
•   D=$

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Mobile message marketing for retail.

  • 1. FIRST SCREEN In 1929, we were introduced to the “First Screen” Still today, Television advertising is a tremendously effective way to market
  • 2. Second Screen • In 1992 the world was introduced to the “browser” featuring 26 live web pages. • Second Screen was born. • This has been the fastest growing and in most cases, most cost effective form of marketing for businesses ... until now ...
  • 3. Third Screen 2008 saw the evolution of the “Third Screen” Immediately, 87% of American homes had at least one mobile web capable device in them including: o Mobile phones, iPads, iPods, Nintendo DS, Mini Notebooks, etc
  • 4. With a new screen brings new ways to market
  • 5. Always on, always available Mobile provides a means for brands to engage their consumers! Which not only builds brand equity but also refreshes their relationship with their customers.
  • 6. Mobile Marketing Techniques • Mobile Search • Location Based Services • SMS Text Message • QR/2D Barcodes • 3D/Augmented Reality Marketing • Mobile Applications • Mobile Video • Mobile Gaming • Mobile Web Sites • Bluetooth Proximity and Wifi
  • 7. Mobile Marketing is for your 20 percenters (the 20% of your customers that spend 80% of the money) Mobile is an OPT IN ONLY channel Subscriber based opt in database marketing Best practices provided by mobile marketing association
  • 8. SMS is the workhorse of mobile marketing
  • 9. Text Message Marketing Methods • URL/Link Delivery • Application Download • Text to Vote • Mobile Coupons • Text to Win • Mobile Donation • Text to Screen • Mobile Business Cards • Mobile Alerts • Reminders
  • 10. QR Codes Every business has the ability to use a QR Code in some fashion QR Codes can send customer to: • Mobile landing page • Video • Your social media sites • Map to your business • Exclusive coupons, discounts, or giveaways • Customer feedback form or email
  • 11. Is your business mobile friendly? • Can your consumers connect with you anytime anywhere? • By 2013, more people will access the internet via a mobile device than through a PC (Forrester Research) • Today 1 in 7 Google searches originate from a mobile device o Google estimates 1 in 4 searches will originate from a mobile device in 2012 • 43% of Americans own a smart phone o (82.5 million users)
  • 12. Currently Less than 10% of web sites are mobile friendly If you have a Web site, you’re already in the mobile world — and the chances are you’re making a terrible impression on your audience. Traditional web sites have WAY TOO MUCH content! Smart Phones have different browsers and screen sizes Mobile users need quick answers and bite-sized content in easy-to-digest formats (e.g. video/audio vs. text)
  • 13. First Develop a Mobile Strategy • What do your customers or potential customers need from you when mobile? • B2B Mobile differs from B2C Mobile because it is driven by efficiency rather than entertainment • You must strive to make their work related activities BETTER, FASTER & EASIER.
  • 14. Decision time Once you have created a plan to take your web site mobile, you must decide: To create a simple mobile version of your site in HTML OR Get more advanced and create a mobile web app using advanced languages like HTML5 or JQuery
  • 15. Either way, you MUST include browser detection and redirect as part of your mobile web strategy. That means that when a user visits your MAIN WEB SITE with a mobile device, they will automatically be redirected to a mobile friendly web experience.
  • 16. Case Study • H&M Clothing’s mobile campaign includes SMS coupons, mobile banner ads placed on major carrier portals and mobile websites with click through slideshows and animated GIF images of the latest garments
  • 17. Case Study • H&M launched its first mobile banner campaign in 2006 and continues to use the mobile channel • Goals: o Illustrate and promote latest seasons collection of apparel and drive membership in the H&M Club (Customer loyalty program) • Banner ads redirect consumers to mobile website • Consumers sign up by opting in on the site to get SMS alerts and mobile coupons with special offers driving them into brick and mortar retail locations o Examples:  An SMS might read "Show this coupon in store to get 20 percent off your purchase." These offers are available only for a limited time, usually for 3 or 4 hours after the consumer receives the message.  Competitions to win gift cards
  • 18. Case Study • Purpose: o Enhance the campaign’s viral effect by encouraging consumers to share H&M links with friends and family • Mobile technology enables publishers, carriers and advertisers to deploy personalized display or text ad campaigns across multiple mobile channels with more than 15 different demographic targeting variables o Targeting variables include gender, city, ZIP code, birthday/age, consumer group, subscription type, subscriber status, phone type, MMS-activated handsets, and more • "Mobile is a great complement to other media and we're able to achieve a high level of engagement around our brand,"
  • 19. Case Study • Result o Within 48 hours, for example, 78% of the addressed members reacted to the sent push- SMS. More than 100 customers were queuing in front of the store before opening. Two hours after the shop opened, all 2,000 T-Shirts had been given away.
  • 20. Case Study • Adidas wanted to build a consumer-centric program • Objective: o Provide visitors and fans to NBA All-Star Weekend with information and content around events, activities and other exclusive promotions for the weekend up to and including the game
  • 21. Case Study • Campaign o Consumers opted-in to the program by texting VEGAS to Adidas’ short code. They then received an opt-in message, after which they were sent a link to the mobile website. o Once opted in to the service, consumers were also notified that they could receive dynamically generated event information ‘on demand’ by texting the key word ‘ORIGINALS’
  • 22. Case Study • The campaign provided a schedule of events in Las Vegas online using WAP, on-demand via SMS, and SMS alerts featuring highlights sent throughout the week • Adidas also offered free content downloads including a ring-tone for each of the 30 teams and promotional videos of the All-Star weekend itself.
  • 23. Case Study • Purpose: o From a branding perspective, create a ‘gratitude effect’ by associating the Adidas brand with useful tools for consumers.
  • 24. Case Study • Results o Alerts resulted in a swarm of people outside the Las Vegas Adidas performance store within 30 minutes of the message being sent o Sales at the Adidas performance store increased 20x during the event.
  • 25. Your pitch and pricing here • A=$ • B=$ • C=$ • D=$