An early look at how UK government could adapt to increasing use of mobile, particularly SMS messages, and support e.g. reminders for doctor's appointments
ATW Tech Highlights
• Profitable as of second quarter of 2017, expecting to close 2017 with $12.5m in revenue (Q4 financials expected end of March 2018)
• Seasoned Management and Board, including Quebec heavyweight André Imbeau's Groupe Gestion G5
• Rapid growth plan fueled by strategic M&A (recently closed VuduMobile)
• Highly scalable and profitable technology
• A2P SMS Market to be Worth US$70.32 Billion by 2020: Transparency Market Research
• Ovum Predicts International Carrier Billing Market To hit US$24.7 Billion by 2019 from US$14.5 Billion in 2014
Montreal-based AtmanCo, (TSXV: ATW) has changed its name to ATW Tech to better reflect its transformation from a sophisticated provider of HR solutions, based on its scientifically validated proprietary psychometric personality test, into an international player in both the booming carrier billing and text messaging markets.
White Paper - Contact Centre Time Bomb. Compliance3
Compliance3 invest a lot of resources in being ahead of the customer insight game. 'Contact Centre Time Bomb' is a summary of our first 4 rounds of research to make our research accessible for you.
Compliance3 white paper_consumer_response_to_data_breach-the_contact_centre_t...John Greenwood
An overview of Rounds 1 to 4 of Compliance3's research on 'consumer response to data breach' in the context of the contact centres exposure to organised crime.
It was wrong to sell wireless spectrum (1)Abraham Paul
It was wrong to sell wireless spectrum.
Having been actively associated in the implementation of one of the early GSM systems in India in 1995, I choose to remain stead fast in my opinion I had on this subject from the inception of GSM, that in the fast changing Technology oriented systems, networks, product and services, any planning on long term basis is unworkable both on the technology front as well as in its business propositions. Therefore, the wireless spectrum needed for the operation need to be planned according the same philosophy according to the facts mentioned below. The Government, the regulators and Telecom Industry need to understand and take the issues involved in close coordination between the stake holders so that right decisions are made at the right time, as otherwise it will not only hamper the growth of telecom industry as a whole but also will be harmful for the end users as it will push the country towards losing the benefits of privatization in the long run. In addition to killing the Telecom Goose that lay golden eggs it will also lead to never ending litigation. I have been writing about this to all concerned and also in various print and visual and social media websites for many years now.
Government, the Regulatory authorities and CAG and the Judiciary dealing with Telecom issues should reexamine with an open mind whether giving out Spectrum, a limited national resource to Private industrialists in a long term contact basis is the right choice for the government and a workable business proposition for the Telcos based on the following facts:- See link http://wp.me/p1ZsI2-3
Whitepaper: From Resistance to Partnership: Operators shift into monetising OTTtyntec
This tyntec-sponsored survey, based on interviews with over 60 mobile operators across global marketplace conducted by independent research company mobilesquared, shows clear evidence that there has been a significant shift in mobile operator mindset regarding OTT communications. The perception that OTT (Over-the-Top) communications is a threat has been replaced with a revenue-generating opportunity. Mobile operators are now open and receptive to partnering with OTT service providers. The research revealed that 98% of mobile operators will potentially enter into an OTT communications partnership. From the perspective of maturing OTT service providers, operators’ openness to partnership brings forth even greater opportunity as they are moving towards a revenue generation model—as opposed to just focusing on market capitalization—to prove their commercial viability.
Telco Applications are category of applications that are integrated directly with APP CORE, a secure environment within the mobile telecommunication Operator’s Core Network, which provides services to the subscriber that only the telecommunication Operator can provide.
Enabling the OTT Revolution: How Telecom Operators Can Stake Their ClaimFlorian Gröne
As over-the-top (OTT) companies like Netflix, Skype, and Google encroach on the telecom industry, operators need to find ways to counter the threat. That means leveraging their distinct assets and capabilities: their ubiquitous fixed and wireless networks, their millions of customers, and the data, logistics, and other services they can offer.
Presentation given to Australian Interactive Media Industry Association breakfast. Broadly covered the theme of what would be the key topics in digital in Australia over the next years. Also has information from the Digital Services Index (stats on Australian Digital use)
ATW Tech Highlights
• Profitable as of second quarter of 2017, expecting to close 2017 with $12.5m in revenue (Q4 financials expected end of March 2018)
• Seasoned Management and Board, including Quebec heavyweight André Imbeau's Groupe Gestion G5
• Rapid growth plan fueled by strategic M&A (recently closed VuduMobile)
• Highly scalable and profitable technology
• A2P SMS Market to be Worth US$70.32 Billion by 2020: Transparency Market Research
• Ovum Predicts International Carrier Billing Market To hit US$24.7 Billion by 2019 from US$14.5 Billion in 2014
Montreal-based AtmanCo, (TSXV: ATW) has changed its name to ATW Tech to better reflect its transformation from a sophisticated provider of HR solutions, based on its scientifically validated proprietary psychometric personality test, into an international player in both the booming carrier billing and text messaging markets.
White Paper - Contact Centre Time Bomb. Compliance3
Compliance3 invest a lot of resources in being ahead of the customer insight game. 'Contact Centre Time Bomb' is a summary of our first 4 rounds of research to make our research accessible for you.
Compliance3 white paper_consumer_response_to_data_breach-the_contact_centre_t...John Greenwood
An overview of Rounds 1 to 4 of Compliance3's research on 'consumer response to data breach' in the context of the contact centres exposure to organised crime.
It was wrong to sell wireless spectrum (1)Abraham Paul
It was wrong to sell wireless spectrum.
Having been actively associated in the implementation of one of the early GSM systems in India in 1995, I choose to remain stead fast in my opinion I had on this subject from the inception of GSM, that in the fast changing Technology oriented systems, networks, product and services, any planning on long term basis is unworkable both on the technology front as well as in its business propositions. Therefore, the wireless spectrum needed for the operation need to be planned according the same philosophy according to the facts mentioned below. The Government, the regulators and Telecom Industry need to understand and take the issues involved in close coordination between the stake holders so that right decisions are made at the right time, as otherwise it will not only hamper the growth of telecom industry as a whole but also will be harmful for the end users as it will push the country towards losing the benefits of privatization in the long run. In addition to killing the Telecom Goose that lay golden eggs it will also lead to never ending litigation. I have been writing about this to all concerned and also in various print and visual and social media websites for many years now.
Government, the Regulatory authorities and CAG and the Judiciary dealing with Telecom issues should reexamine with an open mind whether giving out Spectrum, a limited national resource to Private industrialists in a long term contact basis is the right choice for the government and a workable business proposition for the Telcos based on the following facts:- See link http://wp.me/p1ZsI2-3
Whitepaper: From Resistance to Partnership: Operators shift into monetising OTTtyntec
This tyntec-sponsored survey, based on interviews with over 60 mobile operators across global marketplace conducted by independent research company mobilesquared, shows clear evidence that there has been a significant shift in mobile operator mindset regarding OTT communications. The perception that OTT (Over-the-Top) communications is a threat has been replaced with a revenue-generating opportunity. Mobile operators are now open and receptive to partnering with OTT service providers. The research revealed that 98% of mobile operators will potentially enter into an OTT communications partnership. From the perspective of maturing OTT service providers, operators’ openness to partnership brings forth even greater opportunity as they are moving towards a revenue generation model—as opposed to just focusing on market capitalization—to prove their commercial viability.
Telco Applications are category of applications that are integrated directly with APP CORE, a secure environment within the mobile telecommunication Operator’s Core Network, which provides services to the subscriber that only the telecommunication Operator can provide.
Enabling the OTT Revolution: How Telecom Operators Can Stake Their ClaimFlorian Gröne
As over-the-top (OTT) companies like Netflix, Skype, and Google encroach on the telecom industry, operators need to find ways to counter the threat. That means leveraging their distinct assets and capabilities: their ubiquitous fixed and wireless networks, their millions of customers, and the data, logistics, and other services they can offer.
Presentation given to Australian Interactive Media Industry Association breakfast. Broadly covered the theme of what would be the key topics in digital in Australia over the next years. Also has information from the Digital Services Index (stats on Australian Digital use)
The presentation discusses the current state of mobile marketing and what mobile messaging options are available currently, and what the expected future of mobile messaging will be.
A review of the Australian mobile landscape with a look to some European stats as a clue as to what might be happening next.
Also, some predications for the future of mobile - 2010 and beyond.
Deloitte Technology Media and Telecommunications Predictions 2016David Graham
Welcome to the 2016 edition of Deloitte’s predictions for the Technology, Media, and Telecommunications (TMT) sectors. These Predictions reveal the perspectives gained from hundreds of conversations with industry leaders, and tens of thousands of consumer interviews across the globe
Short presentation given on 17 November 2009 at the X|Media|Lab Hilversum / Amsterdam two-day conference on the evolution of content and mobile applications within Rabo Mobiel and NMB in Tanzania.
Independent Review of Telecom APIs (pre-conference workshop at Telecom API Ev...Alan Quayle
Review of Telecom API market, pre-conference workshop at the Telecom API Event, 7-9 October. Covering: Home Truths, Market Situation, Why Do We Need Telecom APIs, Reality Check: AT&T, Telus, Etisalat, Telecom Italia, Telefonica, Verizon, Turkcell, Mapping the Landscape, Building the Telecom Application Developer, Landscape, The Litany of Excuses
Real-time Communications Catching the Next WaveDialogic Inc.
A presentation by Pamela Clark-Dickson, Practice Leader of Digital Communications and Social Networking at Ovum, from the London Dialogic Application 2 Innovation (A2I) Summit, collocated with TechXLR8.
The way in which consumers communicate has changed iteratively and irrevocably since the turn of the 21st century. Today, the focus is shifting from smart-phones and social media to automation of communications via artificial intelligence and chat bots. This session explores the next wave of convergence between AI, Chat bots, IoT and customer engagement.
Keynote delivered at European CTO Telecoms Forum looking at Telco World beyond the initial roll-out and path to 5G. Will Marketing lapfrog out of the Access-based thinking and really sell what Technology enable with converged broadband networks, cloud and visualization supporting IoT, Industry 4.0, Connected Car@s (or X in general) and so forth.
If you are interested in the slide or discussions related to the content, don't be a stranger, get in touch!
Today, nearly 43% of the world is connected to the internet1, enabling us to talk, share photos, and conduct business halfway across the globe. As a result, we have seen more technological advancements in the past 10 years than we’ve witnessed in the past 10,000 years. And in the next five years, we’ll see even more advancements.
In this overview provided by BI Intelligence, Business Insider’s premium subscription research service, we identify the key trend in each of our top vertical areas including Mobile, E-Commerce, Digital Media, Digital Financial Services, and the Internet of Things.
Parliament portfolio committee on comunications presentationkhaya
This presentation was prepared for the South African parliament on portfolio committee on communications on the in response to the Parliamentary Portfolio Committee on Communication’s call for submissions on the costs of communications.
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In an age of increasing Participationand Consumerisation how do you “Sell [online] Security To The Board”?
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Mobile government slides 29.01.2003
1. 1
2005 … 59
Million wireless ‘net users
in Europe
New fad?
Opportunity?
Or Risk?
Do it?
Or Wait?
m-Government
More than 70% of
UK population
have mobile phones
1 billion text
a month in UK
Hutchison 3G launch
delayed until March 03
WiFi hottest
technology of 2002
Text up from 20 billion
To 27 billion p.a. in Europe
2. 2
Possible Mobile Usage?(Alan Mather estimates only … no research involved at all)
Mobile Users
3G Users
Text users
MMS Users
WiFi Users
WAP Users
Today200220012000 2004 2005 2006
Key Points
•80% mobile usage, but 70% are pay as you go
•SMS/Text used by at least 50% of phone users
•Wifi is the next “big” mobile technology
•3G/Wifi roaming could be big corporate-use growth story
3. 3
And in amongst that …
Every year
1,000,000 people lose their phones
400,000 drop them in a glass of wine/beer
200,000 flush them down the toilet
Of course …
These will be the first m-government customers
And you have to run a service that keeps track of
who has which phone, what services they want and
where they live?
4. 4
Today
Text is the biggest opportunity … and the simplest
Nothing new here, well proven in the private sector
Doesn’t need big investment … many “aggregators” already
exist
But there are some limiting factors
Our existing e-government track record
Our ability to integrate technologies
If the mainframe is the limiting factor … should we give up now?
And 65% of corporates have no mobile commerce
strategy (says Computer Weekly/Paybox)
So are we early in the cycle?
5. 5
What’s happening today?
(we’re not too early)
Public Sector
Pilots at local authority level,
e.g. Lancashire bus services
Pilots in Criminal Justice, e.g.
Xhibit System
Pilots in hospitals, e.g. Nofolk
e-Voting pilots in local elections
Food Standards Agency alerts
Congestion charge payments in
London
Content updates notified by
text on some websites
Private Sector
Hottest thing for
MTV, Big Brother, Capital
Radio etc
Vodafone m-pay (pilot)
Lastminute.com … travel
offers
AA Traffic reports
Weather reports
Opera web browser for 7650
Photo messaging (nearly)
Japan … mobile dating!
And ringtones, of course
6. 6
Text
What does a text message cost to send?
10p?
5p?
How about £625 per megabyte!
And that’s if you use every single one of the 140 spaces available
At that price, you’d better make sure it’s important!
One hundred and forty
letters. If you’re used to
writing leaflets or
guidelines, that is really
not much space. No
wonder kids 2day use
shortcuts 2 gt the pnt ax.
7. 7
Cost Justification
Figuring out an ROI for e-government is often
hard … But:
Missed hospital appointments
£280?
Putting a letter in an envelope
£3?
Confirming a booking
£20?
And this is just your end of the costs
8. 8
Major Issues To Consider
(Before you take the leap)
?
Our e-government track record is not great
In the take-up stakes we rank behind only Hungary and
Poland
We have 1,800 (and growing) websites … people already
can’t find what we have to offer
People have to opt-in to mobile, it’s an intrusive service
Why would people want e-government on a “small
screen”, when they don’t want it on a “big screen”
9. 9
Because … you offer
Services that:
Have high value to the customer. They are personal.
Are time critical. They need to know now.
Or time saving. If I tell you right now, life is easier.
Are simple. An easy message to get across.
That are minimally interactive. No dialogue wanted.
And that can be accessed …
Via the Internet
From the call centre (for follow-ups, confirmations)
Or direct from their mobile phone
10. 10
Minor Issues – for you
140 characters
Since when was government
ever brief?
Spam
Only valuable messages to be
sent … (really?)
Delivery is not perfect
91.6% deliver on time … Some
texts never make it
It could get a bit too
interactive
People may reply … what do
you do then?
Do you have check points
in your processes
Or is this a manual overhead?
Text costs money
You pay 5p in bulk … that can
add up
Phone numbers change
How do you stay up to date?
Government is not joined
up
What does a trusted
Government phone number
look like?
And how many do we need?
Phones get stolen
What’s the worst that could
happen?
11. 11
So What Does OeE Do?
Delivers guidelines on multi-channel delivery
Channel policy already available … we need to do an
implementation guide
Solves the “trusted government number” problem
One number for government? Or one prefix?
Promotes your efforts …
and encourages others to do the same
Provides an infrastructure
Government Gateway web service in pilot
12. 12
Tomorrow?
Health
Urgent calls for blood
types
Doctors giving interim
updates on tests
Confirming your booking,
reminder ahead of time
Local
Report an abandoned car
… location based
Job application matches,
auto-appointment setting
(after all, it’s no different
from online dating)
Education
Notification of exam
results
Benefits
Application received …
benefit in the bank
Other
More voting, polling and
instant feedback services
Phone becomes
authentication token
13. 13
Next Steps
Do a pilot …
Bear the issues in mind though … Please, please,
don’t give us another 1,800 website problem
This will quickly tell you
Which checkpoints you need to build into your
workflows
But m-government, by itself, does little
It’s part of an integrated, cross-channel, cross-
department, customer-focused strategy.
Don’t just do it because you can, do it because it
complements what you are already doing