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The document discusses the fragmented state of UK e-government services with over 700 websites spread across 200 locations. It advocates consolidating these services to provide a more consistent and efficient experience for users. The stages of e-government development are outlined, moving from basic online information to full online transactions. Challenges like authentication, technology issues, cost, and inertia are discussed. A common e-government architecture is proposed to deliver joined-up services across departments through a centralized gateway.
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2) Statistics are provided on internet and technology usage in the UK that demonstrate more citizens have access to digital technologies.
3) Early e-government programs are seeing some success but also exposing issues like public mistakes and inconsistencies in online forms. The goal is to have 50% of government services online by 2002 and 100% by 2005.
Inland Revenue Senior Management Conference 2000
Presentation to top 200 staff at the Inland Revenue in 2000. I had been in the department, working as an advisor, for about 4 weeks - these were my first thoughts (as an outsider to the civil service world)
Inland Revenue Senior Management Conference - February 2000
The document discusses the Inland Revenue's use of the internet to provide government services to citizens. It notes that internet use is growing rapidly in the UK and that the Inland Revenue has seen increasing numbers of citizens filing self-assessments and PAYE forms online. However, it also acknowledges challenges like outdated back-end systems, ensuring good user interfaces, and replacing internal measures of success with a focus on citizen satisfaction. It advocates redesigning processes from the citizen's perspective and partnering with commercial vendors to overcome limitations and drive further change.
Too many websites v2
This document summarizes data on UK government websites:
- Google data shows over 80% of website content is found on around 10% of sites, with huge numbers of very small sites. However, Google may not index all sites fully.
- Over 1,200 servers run Apache and over 1,500 run Microsoft IIS, costing over £29 million annually to operate this infrastructure.
- Searching government sites for common terms like benefits returns a huge number of results across many sites, with duplication.
- To fully understand costs and contracts, more data is needed on visitor counts, operating costs, and contractual agreements.
- A proposal is made to consolidate over 3,000 government sites
Sun live slides 14.03.2006
Slides from March 2006 trying ti show how the fragmented nature of government IT was causing problems for delivering change (whether IT or business)
Slides gc2004 - 22.06.2004
Slides from a conference in 2004 pitching an online authentication solution, the government gatway, to local government
Sapient e gov slides v2 - 20.03.2003
Slides from a conference in the USA in March 2003. Deals with what governments need to consider when moving services online,
eCrime Conference March 2006
In an age of increasing Participation and Consumerisation how do you “Sell [online] Security To The Board”?
The Participation Age … Consumerisation … More devices … From more places … Doing more things …
More “virtualisation” … More involved architectures
... Eventually simplifying to grids for some …
More off-shoring … More 3rd parties connecting to your network … More transactions … More customers
But not enough Management Tools … Too many products … Too little integration to create a known outcome
How will your board grapple with the increasing exposure … what do you need to tell them?
Dan Jellinek Transform Slides 13.05.2004
The document discusses transforming government services to be digital, citizen-centric, and integrated across departments. It notes the challenges of moving from siloed "departmental" services to a joined-up, customer-focused model. The future vision is for comprehensive, integrated, consistent government services that are accessible online from any device and designed around citizens' needs rather than internal departments.
Sun Emea Summit Slides 9.10.2006
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Testers Qbit Conference 19.09.2007 Web
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UK e-Government Shared Services Status Report - February 2004
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Inland Revenue Senior Management Conference - February 2000
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Autumn com.com 3 151101
- 1. E-Government The e-Delivery Team View com.com 15 th November 2001
- 3. Stages of e-Government Discover Develop Dynamic Government Egg Dell E*Trade Tesco.com Amazon ? Dramatic First Step Change Second Step Change Business Redesign Publish Interact Transact Transform
- 5. What’s Stopping Us? Authentication Technical -ilities galore Credibility Legislation Inertia & Organisation Cost Management Take-up
- 6. The Take-up Curve (Real Benefits Don’t Come Easy) Lifetime Decade Year Month Week Day Hour Central Local Life Insurance Tax Form Housing Benefit Online Banking Email Passport Web Surf Opportunity For Change Food Shopping
- 7. Where are we now? ukonline.gov.uk 1 million hits/week Gateway Today: 10,000 businesses 2005: 1 million 50 million
- 10. E-Government in Action Government Content Database IR UKO Lifestyle Aggregation W 3 GSI PKI Mail Local Authorities Depts Personalisation Content Tool Tag and Grab All transactions with Government All Government departments and agencies Payments /Secure Outputs Web Services Gateway e.g. Mothercare Private Sector Applications And portals
- 11. Common Architecture Pages Pages Forms Forms HR Expenses Rules Engine KN Common Backend Blocks ukonline.gsi.gov.uk ukonline.gov.uk .gov only Common Gateway ‘ Dirty’ ‘ Clean’
- 14. So What Next?