Sapient e gov slides v2 - 20.03.2003
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Slides from a conference in the USA in March 2003. Deals with what governments need to consider when moving services online,
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Banking disrupted
Faced with the challenges of the financial crisis and re-regulation, retail bankers are distracted from the threat of the ‘de-banked consumer’. But, as we argue in our new report, banks’ core competitive advantages are being eroded – and they face some tough choices if they are to stay competitive in the digital age.
For more information, visit http://www.deloitte.co.uk/bankingdisrupted
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While innovative new technologies have been very efficient in combating traditional fraud, our research has found that digital technologies are also giving rise to new types of digital tax fraud: the increase in the number of e-filings of tax returns across geographies is driving new types of fraud using identity theft as the basis.
Another type of fraud taking shape is Zapping – using software programs to automatically skim cash from electronic cash registers (ECR) or point of sale systems.
Similarly, the growing usage of third-party payroll processors is opening up a whole new avenue of fraud where unscrupulous processors siphon off taxes due to the state.
Our analysis of these new digital tax frauds shows that inaction is not an option for tax authorities. We have modelled the evolution of tax fraud, taking into account new incidents of fraud enabled by digital technologies. Our findings are sobering for tax authorities. In a scenario where tax authorities continue to fight new tax fraud with conventional tools, we estimate digital tax fraud in the US will rise from $32 billion to $49 billion by 2020.
To combat this staggering scale of fraud, conventional methods are too slow for the digital age. Tax authorities must move away from an incremental, piecemeal approach to a much more comprehensive transformative line of attack with a long-term vision, roadmap and multifaceted solutions involving people, processes and technology.
What is the impact of inaction of tax authorities to rein in new types of digital tax fraud? How can analytics be used as an effective weapon to fight against digital tax fraud.
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The document discusses future trends in banking, including:
1. Mobile banking and digital payments are projected to grow tremendously in the coming years, with mobile financial service users predicted to reach over 2 billion globally by 2020.
2. Emerging technologies like mobile check deposit, social media customer service, and digital statements will continue shifting the industry away from paper-based services.
3. Alternative forms of digital cash, peer-to-peer lending and payments, global money transfers, and complementary currencies may challenge traditional banking models in the future.
4. Some suggest physical cash could eventually be replaced as a widespread means of payment as digital options advance.
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Disruption is now a constant as new technologies emerge and change the competitive landscape. Data is becoming more valuable as insights can now be gained in real-time from new sources like mobile devices, wearables, and the internet of things. Marketing is being reset as data and analytics allow for more personalized, omni-channel experiences. New technologies are also enabling disruptive business models in areas like the sharing economy, gig economy, and alternative payment systems.
Leveraging Digital and Traditional Marketing to Drive Results
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Potential link between digital adoption and business growth
The adoption of digital technologies has transformed businesses globally, allowing companies to streamline operations and engage customers through mobile technologies. As digital transformation continues, businesses must embrace revolutionary changes, not just evolutionary, in order to survive. Companies have taken different paths to digital maturity, such as Nike developing capabilities in silos first before linking them, while Asian Paints created unified vision and governance. Industries like travel and music felt digital disruption earliest while others like financial services transformed through e-commerce and now innovate with mobility and analytics. Analytics adoption also varies, from basic use of transaction data to predictive sales, with challenges of skills and culture change required to build capabilities. Executives recognize the need to invest in digital platforms to build long
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While innovative new technologies have been very efficient in combating traditional fraud, our research has found that digital technologies are also giving rise to new types of digital tax fraud: the increase in the number of e-filings of tax returns across geographies is driving new types of fraud using identity theft as the basis.
Another type of fraud taking shape is Zapping – using software programs to automatically skim cash from electronic cash registers (ECR) or point of sale systems.
Similarly, the growing usage of third-party payroll processors is opening up a whole new avenue of fraud where unscrupulous processors siphon off taxes due to the state.
Our analysis of these new digital tax frauds shows that inaction is not an option for tax authorities. We have modelled the evolution of tax fraud, taking into account new incidents of fraud enabled by digital technologies. Our findings are sobering for tax authorities. In a scenario where tax authorities continue to fight new tax fraud with conventional tools, we estimate digital tax fraud in the US will rise from $32 billion to $49 billion by 2020.
To combat this staggering scale of fraud, conventional methods are too slow for the digital age. Tax authorities must move away from an incremental, piecemeal approach to a much more comprehensive transformative line of attack with a long-term vision, roadmap and multifaceted solutions involving people, processes and technology.
What is the impact of inaction of tax authorities to rein in new types of digital tax fraud? How can analytics be used as an effective weapon to fight against digital tax fraud.
Future Digital Trends in Banking 2011
The document discusses future trends in banking, including:
1. Mobile banking and digital payments are projected to grow tremendously in the coming years, with mobile financial service users predicted to reach over 2 billion globally by 2020.
2. Emerging technologies like mobile check deposit, social media customer service, and digital statements will continue shifting the industry away from paper-based services.
3. Alternative forms of digital cash, peer-to-peer lending and payments, global money transfers, and complementary currencies may challenge traditional banking models in the future.
4. Some suggest physical cash could eventually be replaced as a widespread means of payment as digital options advance.
MR in the next 5 years
Disruption is now a constant as new technologies emerge and change the competitive landscape. Data is becoming more valuable as insights can now be gained in real-time from new sources like mobile devices, wearables, and the internet of things. Marketing is being reset as data and analytics allow for more personalized, omni-channel experiences. New technologies are also enabling disruptive business models in areas like the sharing economy, gig economy, and alternative payment systems.
Leveraging Digital and Traditional Marketing to Drive Results
This document discusses leveraging digital and traditional marketing together to drive results. It begins by introducing the panelists and then discusses the evolution of marketing from single touchpoints to holistic brand experiences. It also examines changes in consumers' banking purchase funnels and how they research and open accounts. The document then explores the digital advertising ecosystem and how impressions are bought and sold in less than 250 milliseconds. It provides examples of how to integrate social media, video, and other digital tactics into integrated marketing campaigns.
Potential link between digital adoption and business growth
The adoption of digital technologies has transformed businesses globally, allowing companies to streamline operations and engage customers through mobile technologies. As digital transformation continues, businesses must embrace revolutionary changes, not just evolutionary, in order to survive. Companies have taken different paths to digital maturity, such as Nike developing capabilities in silos first before linking them, while Asian Paints created unified vision and governance. Industries like travel and music felt digital disruption earliest while others like financial services transformed through e-commerce and now innovate with mobility and analytics. Analytics adoption also varies, from basic use of transaction data to predictive sales, with challenges of skills and culture change required to build capabilities. Executives recognize the need to invest in digital platforms to build long
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Cash money and banks as we know it will be gone in the near future. Digital financial services by new FinTechs will rule our everyday routines. This could be one scenario. Another could be that banks outrun FinTechs in the long run because of their established
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Together, we will look into the realities and opportunities of innovative concepts from Banks and FinTechs. Learnings from the past 15+ years of eBanking and new financial services will be presented. You will see how successful service designs for new banking services were created – both from FinTechs and from Banks. With the help of a Value
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In the end, we will discuss the recent develoment in the FinTech realm: the first FinTech got a banking license in Germany. Now, time seems to be near that FinTechs and Banks compete even more, or they cooperate. The hypothesis is: FinTechs or Banks or Bank plus FinTech – it does not matter. What matters is how well the service meets the user needs and provides a great customer experience. And service design is a great way to create such services.
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SLIDE 1
The Evolution of Fintech And What it Means for Advertisers
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SLIDE 2
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2012 - 281 Fintech companies founded
2014 - surge of Deposits & Lending companies founded
2017 - 10 companies founded
https://www2.deloitte.com/content/dam/Deloitte/us/Documents/financial-services/us-dcfs-fintech-by-the-numbers-web.pdf
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https://www2.deloitte.com/content/dam/Deloitte/us/Documents/financial-services/us-dcfs-fintech-by-the-numbers-web.pdf
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-Rich data on spending and borrowing can thus be shared with third parties, who can then use the data to create new products
-Consumers can access multiple accounts from competitor banks within one single interface
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The regulation generated a lot of press…
SLIDE 6
...Which contributed to an increase in searches.
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Young + Males over-index for Fintech searches.
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There are more searches on mobile than traditional banking
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TransferWise & Monzo are the biggest and strongest growing.
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- Perceptions of social media sites like Facebook, Twitter, and LinkedIn have also remained stable over time, despite growth and changes to the platforms.
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- Perceptions of social media platforms like Facebook and Twitter have also remained stagnant over the past 4 years, raising questions about whether loyalty to these brands is set or if disruption is possible.
- LinkedIn is the most favored social media site among technology professionals likely due to its greater career relevance compared to Facebook and Twitter.
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customer base and big budget. Which of the two scenarios is more likely?
Together, we will look into the realities and opportunities of innovative concepts from Banks and FinTechs. Learnings from the past 15+ years of eBanking and new financial services will be presented. You will see how successful service designs for new banking services were created – both from FinTechs and from Banks. With the help of a Value
Proposition Canvas we will analyse some new digital financial services.
In the end, we will discuss the recent develoment in the FinTech realm: the first FinTech got a banking license in Germany. Now, time seems to be near that FinTechs and Banks compete even more, or they cooperate. The hypothesis is: FinTechs or Banks or Bank plus FinTech – it does not matter. What matters is how well the service meets the user needs and provides a great customer experience. And service design is a great way to create such services.
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The document discusses wearable technology and several Rochester area firms that are working to develop or adapt products in this area. It notes that wearable technology, such as smart watches and Google Glass, is expected to become a major new industry worth $19 billion within five years. Local companies mentioned include RedBottleDesign, which has created a shopping app for Google Glass, Rochester Optical which is exploring uses for smart glasses, and Vuzix, a Henrietta-based firm that produces the M100 smart glasses.
Measuring the full impact of digital capital
The document discusses the growing importance of intangible digital assets or "digital capital" in powering economic growth in the digital era. It notes that while tangible IT assets like servers and software are counted as capital investments, a large portion of digital capital consists of intangible assets that are currently treated as expenses rather than investments. These include things like unique digital designs, user data, social profiles, and big data/analytics capabilities. The document argues that accounting for these intangible assets as long-term investments rather than short-term expenses helps explain high market valuations of digital companies and their role in driving economic growth through productivity gains on par with earlier industrial innovations. It emphasizes the need for business leaders to fully embrace digital
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1 12291 White Paper Customer Driven Online Engagement Letter
The document discusses new challenges for online marketers as customers gain more control over brands through social media and individualization trends. Key challenges include a lack of consistent communication across marketing silos, difficulties tracking customers across channels, and issues with accurate sales attribution as purchase processes become multi-step and cross-channel. The document argues that customer engagement, by listening, understanding, and interacting with each customer through relevant dialogues, is the solution to address these challenges and move from market-driven to customer-driven approaches.
The Evolution of Fintech And What it Means for Advertisers
SLIDE 1
The Evolution of Fintech And What it Means for Advertisers
By Phil Jones, Analytical Lead - Finance & Insurance
SLIDE 2
2012 was the peak year for Fintech companies founded.
2012 - 281 Fintech companies founded
2014 - surge of Deposits & Lending companies founded
2017 - 10 companies founded
https://www2.deloitte.com/content/dam/Deloitte/us/Documents/financial-services/us-dcfs-fintech-by-the-numbers-web.pdf
SLIDE 3
Investment peak in 2016, driven by Deposits & Lending
https://www2.deloitte.com/content/dam/Deloitte/us/Documents/financial-services/us-dcfs-fintech-by-the-numbers-web.pdf
SLIDE 4
Will ‘open banking’ shake things up further?
-Forced 9 of the biggest banks to release their data in a secure, standardised form
-Rich data on spending and borrowing can thus be shared with third parties, who can then use the data to create new products
-Consumers can access multiple accounts from competitor banks within one single interface
SLIDE 5
The regulation generated a lot of press…
SLIDE 6
...Which contributed to an increase in searches.
SLIDE 7
Young + Males over-index for Fintech searches.
SLIDE 8
There are more searches on mobile than traditional banking
SLIDE 9
TransferWise & Monzo are the biggest and strongest growing.
SLIDE 10
What’s next for Fintech Banking?
SLIDE 11
There is a unique opportunity to streamline customer journey. Rapid utility switching & instant direct debit.
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Booz & Company's social media breakfast meeting presentation from November 3rd 2010. We discuss why social media does matter, what the value is and how to capture the value. It also offers for the first time ever a sizing of the social commerce market (directly selling goods through social media) in this era of social apponomics.
State of Tech in Texas
The Lone Star State is well known for being large in size, but did you know that they are also a major technology hub? Texas ranks only second to California in the number of technology jobs in America. In this infographic, Experts Exchange highlights the growth of the industry in Texas and takes a look at employment across technology jobs within the state. See how it stacks up next to other states, and explore the showdown between the two growing hubs of Austin and Dallas.
Beyond the Gig Economy
- The gig economy as currently defined will not last long term, as tasks like ridesharing and delivery are likely to be automated. However, skilled professionals using platforms like Thumbtack to find clients will persist and proliferate.
- Technology is empowering skilled tradespeople by allowing them to connect directly with customers and run their businesses more efficiently without traditional employers. Skilled professionals are less reliant on college degrees and are building middle-class lifestyles through online skills marketplaces.
- Policymakers should support independent workers through policies that provide safety nets and make it easier for skilled professionals to succeed without full-time employment.
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The document discusses several issues that businesses need to consider when establishing a global online presence, including trust issues, language barriers, cultural barriers, infrastructure issues, legal issues, and tax issues. Some key points are that 40% of e-commerce involves international transactions, businesses need to establish credibility with foreign customers and be aware of different customs and legal systems, and providing content in multiple languages can help build trust and increase sales. Infrastructure, laws, taxes, and trade issues vary significantly between countries. The internet facilitates global business by allowing access and transactions anywhere at any time.
How can blockchain increase the trust for digital advertising
Digital advertising seems to be growing at a faster pace. More and more companies are now inclining towards the use of this mode of marketing. Digital advertising has recently emerged as a popular medium of advertisement and a great way to reach maximum consumers.
ניתוח המהלך של גולדמן בבנקאות הפתוחה- ניר קוריס
גולדמן סאקס עושה מהלך מדהים במיקוד בחברות גדולות ומתן מגוון פתרונות פיננסיים באמצעות השקת פורטל מפתחים והתממשקות לשירותי פינטק חדשניים.
ניתוח של ניר קוריס
Govezoo
Govezoo creates an interlink between community and government. It offers applications for information, transactions and social development by local, state and national levels, offering technology interactions. Creates a strong global network that relates to government development.
Technology_Industry_Survey_2015
The document discusses perceptions of technology organizations and social media sites among technology professionals based on surveys from 2012-2015. Key findings include:
- Views of companies like Google, Linux and LinkedIn have remained largely unchanged over the past 4 years, even as the companies changed CEOs and strategies.
- Perceptions of social media sites like Facebook, Twitter, and LinkedIn have also remained stable over time, despite growth and changes to the platforms.
- LinkedIn is viewed most favorably among social media sites as being explicitly useful for technology professionals.
- Startups continue to be seen as highly desirable workplaces compared to established companies.
Tech 15
The document discusses perceptions of technology organizations and social media platforms among technology professionals based on surveys from 2012-2015. Key findings include:
- Views of companies like Google, Linux, and LinkedIn have remained largely unchanged over the past 4 years, even as the companies changed CEOs and strategies.
- Perceptions of social media platforms like Facebook and Twitter have also remained stagnant over the past 4 years, raising questions about whether loyalty to these brands is set or if disruption is possible.
- LinkedIn is the most favored social media site among technology professionals likely due to its greater career relevance compared to Facebook and Twitter.
Jf seo ssl
Google has encrypted organic search results so that websites can no longer see the keywords used to drive traffic from signed-in Google users. This means that websites are losing 10-30% visibility into their keyword-level SEO performance data in Google Analytics. While Google claims this is to enhance security, critics argue it actually encourages advertisers to spend more on Google's paid search and undermines the ROI of SEO efforts, to the detriment of websites and users.
Accenture FinTech reports (NYC & London)
The document discusses the rise of financial technology (fintech) companies in New York and the city's opportunity to become a global leader in the fintech industry. It notes that New York's large financial sector and proximity to customers provides advantages for fintech firms. The FinTech Innovation Lab has helped foster partnerships between fintech startups and financial institutions to develop new solutions. Venture capital funding of fintech companies has grown significantly, with some banks now establishing their own fintech investment funds. New York has become the fastest growing fintech cluster in the US due to the many startups pursuing fintech applications with support from accelerators and lower costs of development.
The Outlook for FinTech
More and more people are expecting immediacy in all daily activities, a streamline that is driven by the advancement of technology. A successful app development agency has experience implementing payments via the web and app in various industries that require a purchase of a product or service.
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Similar to Sapient e gov slides v2 - 20.03.2003
Authentication slides 04.07.2003
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Sapient e gov slides v2 - 20.03.2003
- 2. A tick in the box? 2005 100% online e-Government Lessons from the Corporate World 60% of e-government projects will fail Gartner Oct 2002 Imagination doesn't really cost anything, but it is in even shorter supply in the public sector than cash Marc Strassman May 2001 The number one issue is about changing hearts and minds CGEY Feb 2003 Stove-piped systems and processes remain an obstacle to e-Government … USA audit Oct 2002
- 3. 400 years of history 60 million customers 13,000 paper forms 5 billion transactions annually 500,000 to 5 million employees >700 Government Entities
- 4. Dept A Dept B Dept C
- 5. A Conversation With Government Us Them The Protagonists
- 6. A Conversation With Government What do you want? Tell me what you might want? Ah, that will be the job of the Xyzzy department. There: Who are you? I don’t believe you, prove it? Tell me more about why I should give you money? I don’t believe you, prove it? What can I have? Can you pay me some money, I have a small child? I’m me, you know who I am. I have all of these numbers, which one do you want? Because I have this small child. But I did all that at dept Abracadabra. Ok. I’ll go there.
- 7. e-Government Evolution? March 2001 Discover Develop Dynamic Dell E*Trade Ebay Yahoo! Tesco.com Amazon ? Dramatic Publish Transact Interact Transform Government 2001 2002 2003 2004+ Conversion Exploitation
- 8. Ticking the Box What have we learned so far? Truth be told, not much
- 11. e-Government evolution? Government websites % Transactions Online 95%+ Stage 1 Stage 2 Stage 3 Maturity
- 12. Getting Mindshare … Audience penetration (Active reach among total UK Internet users %) Loyalty (Visits per person per month ) = Audience size ( ‘000 unique visitors per month) Commercial Public sector Individual Government sites Source: NNR, UK windowsupdate.microsoft.com 5,378 google.com 6,281 microsoft.com 6,477 bbc.co.uk 4,994 ask.co.uk 3,997 amazon.co.uk 4,281[hidden] loginnet.passport.com 4,972 google.co.uk 4,060 msn.co.uk 3,674 freeserve.com 3,613 dfes.gov.uk 566 0 1 2 3 4 5 6 7 8 9 0 5 10 15 20 25 30 35 All govt. 5,565 Central govt. 4,325 Local govt. 2,427
- 13. And … can you imagine? Dell Australia? Vodafone UK?
- 17. Customer-centric
- 18. Consistency
- 19. Central Infrastructure Government & Private Sector Applications & portals Government Content Database DotP Lifestyle Aggregation Payments /Secure Outputs Web Services Gateway Personalisation Content Management Tool e-GIF Taxonomy Thesaurus Departmental Systems W3 e-GIF W 3 Departmental Systems GSI
- 20. Partnerships with Intermediaries Lifetime Decade Year Month Week Day Hour Central Govt Local Govt Life Insurance Tax Form Housing Benefit Online Banking Email Passport Web Surf Opportunity For Change Food Shopping
- 22. e-government isn’t about government. It’s about the customer. And how they get what they need. [email_address]