This document discusses mobile broadband and value added services in Nigeria. It provides background on Etisalat Nigeria, a major telecommunications company in the country. Etisalat Nigeria launched services in 7 cities in 2008 and has since expanded coverage to over 70% of the population. Etisalat won an award in 2012 for its Mobile Baby mHealth initiative, which uses mobile phones to improve maternal health. The document discusses how growing internet and mobile penetration in Nigeria is driving demand for value added services. It outlines network operators' roles in enhancing value added services through innovation, quality of service, customer education, and partner relationships.

1. Mobile broadband and value added
services
Val Amadi- Head Rollout
Commonwealth Telecommunications
Organization Forum 2013
7-9th October, 2013

2. Content

About Etisalat Nigeria

Etisalat’s Award Winning Value Added Service Initiative

Value Added Services – Background

Role of the Network Operators in improving Value Added Services
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3. Etisalat is one of the largest telecommunications companies in the world with
over 32 years of experience
Headquartered in the UAE
Operates in 18 countries
across Asia, the Middle East
and Africa
Over 100m customers and
~ 1.9bn people covered
Official international
partners of FC Barcelona
Afghanistan, Benin, Burkina Faso, Central African
Republic, Gabon, India, Indonesia, Iran, the Ivory
Coast, Egypt, Niger, Nigeria, Saudi Arabia, Sudan,
Tanzania, Togo, Sri Lanka and Pakistan
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4. Etisalat Nigeria, was the 5th GSM entrant into the Nigerian telecom market and
has achieved major milestones since launch
Launched services in
7 major cities in
October 2008
Awarded Best Quality
Network one year
after launch
Achieved coverage in
36 states at the end
of 2009
~ Over 3000 BTSs by
2013
Rapidly expanding on
current coverage of
>70% of population
15m subscribers as at
June 2013
Network Coverage
Poor
Fair
Good
Very Good
Excellent
Over 1,400 employees in
2013
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5. Etisalat recently won the 2012 Global award for “best Mobile Product for
Women in Emerging Markets” for its Mobile Baby mHealth initiative
Etisalat’s Mobile Baby service
(mHealth Initiative)


Insights
Developed in partnership with Qualcomm, WHO, D-Tree International and Great
Connection Inc
Successfully deployed in Saudi Arabia, Tanzania, United Arab Emirates and
Nigeria in 2011, and is expanding to Afghanistan and Ivory Coast soon


Identification and reporting of danger signs during labor and delivery

Data storage/remote diagnosis

Ultrasound-based remote monitoring of pregnancy evolution communication

Messaging for new mothers and mothers-to-be

Communication with referral facility indicating emergency transfer and
requirements on arrival

Mobile payments for emergency transportation

Impact
Improvement in maternal health

Educational and training programmes

Integration of mHealth and mobile money

Localized in various languages

Source: GSMA Website
Service Description
Mobile phone-based decision support
Since launch, over 500 birth attendants and midwives have been fully trained and
over 10,000 pregnant women have been registered with the programme
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6. The availability of mobile broadband drives the provision and adoption of
mobile Value Added Services (VAS) and vice versa
The Ideal Cycle of Broadband Development in Nigeria
A
Growing demand
in access networks
drives demand for services
C
B
Nigeria is focusing on improving infrastructure to support and drive various applications and services
Source: IDC, 2012; Broadband Access across Africa – Accelerating Benefits, 2009
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7. The following statistics point towards further advancement of mobile value
added services
 Internet penetration of 28.4%
 Over 167 million people as at 2012
 Largest internet population in Africa
 Annual growth rate of 2.3% and set to
double in the next 30 years
Growing
Internet
Penetration/
 Average Nigerian citizen spends not
access
less than 3 hours on the internet daily
 11th largest in the world
High
Population
 Most populous country in West Africa
 Seventh most populous in the world
 *110 million mobile phones on Nigeria
 At least 9 million social media users in
Nigeria
 Putting penetration around 5.4%
Increasing
Popularity
of
VAS
Expanding
Mobile
Population
 Source: Terragon Insights 2013; gs.statcounter.com January 2013; Internet world stats, June 2012; CIA World fact book, 2go and data from social
networks; National Population Commission 2012;* http://www.punchng.com/news/no-plan-to-spend-n60bn-on-farmers-mobile-phones-fg/; Nigerian
Communication Commission, December 2012; TNS - Navigating growth in Africa; IDC report, 2012
 Mobile penetration of 69.01%
 25% of mobile subscribers use
Smartphones; 59% use basic feature
phones; 16% use advance feature
phones
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8. The benefits of value added services cannot be overestimated
Generic Mobile Value Added Services Categories
Mobile VAS
Entertainment
Information
M-commerce
Benefits of Value Added Services
 More than just basic telephony
 Drives broadband usage
 Triggers entrepreneurship/employment generation
 Ultimately, drives the growth of the economy
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9. To enhance value added services and its benefits, network operators have roles
to play and essentials to put in place
Products and
Services
 Innovation in services and applications
 Content and applications that drive usage
 Product simplicity
Quality of
Service
 Increase spread of broadband infrastructure
 Provision of high speed data services
 Handset upgrade/customization
Customer
Education




Increase knowledge of device operations
Increase customer support
Aggressive marketing and promotion
Product and service information
Partner
Relationship




Right platforms and systems
Product and service support
Technical expertise
Service Level Agreements
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