Mobile Banking - The Next Gen Approach

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Mobile presents a huge opportunity for banks to better engage with existing customers, to win new customers and to increase revenue through mobile payments and mobile commerce capabilities.

MOBILE BANKING
THE NEXT GEN APPROACH
MOBILE BANKING - THE NEXT GEN APPROACH

MOBILE BANKING - THE NEXT GEN APPROACH
REDUCE COST
!
CREATE STRONGER CUSTOMER RELATIONSHIPS
!
INCREASE REACTIVITY TIME
!
PROVIDE INNOVATION, UTILITY & GREAT UX
!
PROVIDE MORE CONNECTED BANKING &
PAYMENT SERVICES
“Mobile has opened the
door to re-assert
relationships with
consumers.”
WHY INVEST IN MOBILE?

!
Behaviours are changing as consumers are becoming
more comfortable and dependent on the web and
mobile devices.
BEHAVIOUR
MOBILE BANKING - THE NEXT GEN APPROACH

!
Consumers are looking for simplicity, availability, real-
time insight, contextual engagement and the ability to
leverage social networks.
NEEDS
MOBILE BANKING - THE NEXT GEN APPROACH

!
Consumers expect far greater transparency with the
type of personalization they receive as they interact
with other industries.
EXPECTATIONS
MOBILE BANKING - THE NEXT GEN APPROACH

HIGHLY INFORMED
!
EXPECTING A GREAT EXPERIENCE
!
RELIANT ON REVIEWS, SOCIAL MEDIA
!
BANKING ONLINE 24/7
“It is essential to have
an outstanding
usability and excellent
user interface.”
CONSUMERS ARE:
MOBILE BANKING - THE NEXT GEN APPROACH

34% of Canadians expect to be
conducting their banking using
mobile devices in the near future.
MOBILE BANKING - THE NEXT GEN APPROACH

91% of Canadians said they prefer to
do banking at a time that is
convenient.
MOBILE BANKING - THE NEXT GEN APPROACH

77% are happy to avoid travelling
to the branch.
MOBILE BANKING - THE NEXT GEN APPROACH

MOBILE BANKING - THE NEXT GEN APPROACH
WHAT DOES THIS MEAN?

!
Banks that fail to develop mobile banking technology
risk losing their retail payment systems due to digital
disruption by more savvy competitors.
MOBILE BANKING - THE NEXT GEN APPROACH

!
When it comes to applications for ﬁnancial utility,
consumers are looking for features that will save time,
energy and effort -- paired with a consistent and
repeatable UI/UX.
MOBILE BANKING - THE NEXT GEN APPROACH

!
Such as every day banking transactions, including
checking balances, monthly statements, EMT &
Account transfers and bill payments.
FOCUS ON UTILITY & VALUE
MOBILE BANKING - THE NEXT GEN APPROACH

!
Mobile banking features also help banks make inroads
with younger consumers, who may be banking for the
ﬁrst time and could become lifelong customers.
!
MOBILE BANKING - THE NEXT GEN APPROACH
FOCUS ON UTILITY & VALUE

!
Find ways for customers to do things better, or create
an entirely new experience.
DIFFERENTIATE
MOBILE BANKING - THE NEXT GEN APPROACH

!
A mobile-optimized strategy will also enable FIs to
capitalize on new revenue-generating opportunities in
mobile payments and commerce.
MOBILE BANKING - THE NEXT GEN APPROACH
UNCOVER NEW REVENUE
OPPORTUNITIES

DRIVING MOBILE ADOPTION
MOBILE BANKING - THE NEXT GEN APPROACH

1. ALWAYS LISTEN TO
CUSTOMER NEEDS
2. HELP CUSTOMERS
ACHIEVE THEIR GOALS
4. CHOOSE
TECHNOLOGIES
CAREFULLY
3. INTEGRATE MOBILE
BANKING INTO AN OMNI
CHANNEL STRATEGY
5. USE EDUCATION
AND SECURITY
GUARANTEES
MOBILE BANKING - THE NEXT GEN APPROACH

SUMMARY
!
Mobile presents a huge opportunity for banks to better
engage with existing customers, to win new customers
and to increase revenue through mobile payments and
mobile commerce capabilities.
MOBILE BANKING - THE NEXT GEN APPROACH

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MOBILE BANKING - THE NEXT GEN APPROACH

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Who Is Abhay Bhutada, MD of Poonawalla Fincorp

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Abhay Bhutada, the Managing Director of Poonawalla Fincorp Limited, is an accomplished leader with over 15 years of experience in commercial and retail lending. A Qualified Chartered Accountant, he has been pivotal in leveraging technology to enhance financial services. Starting his career at Bank of India, he later founded TAB Capital Limited and co-founded Poonawalla Finance Private Limited, emphasizing digital lending. Under his leadership, Poonawalla Fincorp achieved a 'AAA' credit rating, integrating acquisitions and emphasizing corporate governance. Actively involved in industry forums and CSR initiatives, Abhay has been recognized with awards like "Young Entrepreneur of India 2017" and "40 under 40 Most Influential Leader for 2020-21." Personally, he values mindfulness, enjoys gardening, yoga, and sees every day as an opportunity for growth and improvement.

Independent Study - College of Wooster Research (2023-2024) FDI, Culture, Glo...

AntoniaOwensDetwiler

"Does Foreign Direct Investment Negatively Affect Preservation of Culture in the Global South? Case Studies in Thailand and Cambodia." Do elements of globalization, such as Foreign Direct Investment (FDI), negatively affect the ability of countries in the Global South to preserve their culture? This research aims to answer this question by employing a cross-sectional comparative case study analysis utilizing methods of difference. Thailand and Cambodia are compared as they are in the same region and have a similar culture. The metric of difference between Thailand and Cambodia is their ability to preserve their culture. This ability is operationalized by their respective attitudes towards FDI; Thailand imposes stringent regulations and limitations on FDI while Cambodia does not hesitate to accept most FDI and imposes fewer limitations. The evidence from this study suggests that FDI from globally influential countries with high gross domestic products (GDPs) (e.g. China, U.S.) challenges the ability of countries with lower GDPs (e.g. Cambodia) to protect their culture. Furthermore, the ability, or lack thereof, of the receiving countries to protect their culture is amplified by the existence and implementation of restrictive FDI policies imposed by their governments. My study abroad in Bali, Indonesia, inspired this research topic as I noticed how globalization is changing the culture of its people. I learned their language and way of life which helped me understand the beauty and importance of cultural preservation. I believe we could all benefit from learning new perspectives as they could help us ideate solutions to contemporary issues and empathize with others.

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Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.

Economic Risk Factor Update: June 2024 [SlideShare]

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Ending stagnation: How to boost prosperity across Scotland

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A toxic combination of 15 years of low growth, and four decades of high inequality, has left Britain poorer and falling behind its peers. Productivity growth is weak and public investment is low, while wages today are no higher than they were before the financial crisis. Britain needs a new economic strategy to lift itself out of stagnation. Scotland is in many ways a microcosm of this challenge. It has become a hub for creative industries, is home to several world-class universities and a thriving community of businesses – strengths that need to be harness and leveraged. But it also has high levels of deprivation, with homelessness reaching a record high and nearly half a million people living in very deep poverty last year. Scotland won’t be truly thriving unless it finds ways to ensure that all its inhabitants benefit from growth and investment. This is the central challenge facing policy makers both in Holyrood and Westminster. What should a new national economic strategy for Scotland include? What would the pursuit of stronger economic growth mean for local, national and UK-wide policy makers? How will economic change affect the jobs we do, the places we live and the businesses we work for? And what are the prospects for cities like Glasgow, and nations like Scotland, in rising to these challenges?

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1. MOBILE BANKING THE NEXT GEN APPROACH MOBILE BANKING - THE NEXT GEN APPROACH

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