The document discusses the differences between mobile applications and mobile apps, providing examples to illustrate how each approach can be used. It notes that while an app is commonly thought of as a downloadable program, an application more broadly refers to any program that provides tools to accomplish a task. The document then examines factors to consider like the target task, users, and delivery method before developing a mobile solution. It analyzes two examples from a forestry commission to show how an SMS-based application can reach a wider audience compared to an installed app.