Chris Delaney has over 15 years of experience in business development, supply chain management, training, and telecommunications engineering. He worked at APM coordinating their supply chain processes and partner relationships, and also trained executives on career development skills. Prior to that, he was a telecommunications engineer for Orange/EE and Nokia Siemens, managing multi-million dollar projects such as for the 2012 London Olympics. He is seeking a new opportunity utilizing his skills in customer service, training, process improvement, and relationship management.

1. Chris Delaney chrisdelaney6@outlook.com 07779342198
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Chris Delaney
537 Hagley Road West, Birmingham, B32 1HP
chrisdelaney6@outlook.com
07779 342 198
uk.linkedin.com/in/chrisdelaney1981
A dynamic, dedicated & innovative individual previously employed by APM formerly PPDG in
Business Development & Supply Chain co-ordination supporting Partners & potential Partners. This
required excellent customer focus & an eye for detail. Proactively identified areas for improvement,
designed/updated & implemented efficient, effective supply chain processes ensuring adherence to
Merlin Standard & DWP Code of Conduct. Made redundant in October 2015 re APM acquisition &
restructure of PPDG.
The skill-set & experience for this role based at Head Office was gained whilst an Engineer with
Orange/EE & Nokia/Siemens: Where I also gained experience in project co-ordination, technical
authoring & training. I was entrusted with major multi-million pound projects such as the London 2012
Olympics mobile sites integration. Supporting the transition ahead of departmental off-shoring,
training Portuguese replacement Engineers. Being the first to trial new products, I would then deliver
training regarding to colleagues from Apprentices to Senior Engineers across the Midlands in-person
& internationally via webinar/video-teleconference/IM/email. Provided on-going support through
handling escalations & providing thorough working guides/procedures which were rolled out
internationally.
Following redundancy in 2012 I gained qualifications in training/assessing to back up a decade’s
experience prior to my role at APM/PPDG in which I also operated as Executive & Professional
clients’ Trainer/Employment Coach, designing & delivering training on professional networking via
social media, professional branding & modern employability skills. Regularly represented PPDG/APM
to high profile visitors such as Members of Parliament, potential partner CEO's & Directors.
Key Strengths
 PTLLS & A1 Assessor Awards (since renamed Level 3 Award in Education & Training)
 Strong organisational abilities in managing priorities to adhere to strict deadlines
 Experienced in Merlin Partner Selection standards guidance & quality frameworks process.
 Familiar with SLA targets & KPI’s as well as statistical analysis, observation, diagnostics
 Production of reports/recommendations to ensure optimal performance post upgrade/audit
 Experienced writing/updating technical training guides & procedures
 Excellent presentation, interpersonal, communication skills with strategic & analytical thinking
 Improved company processes & procedures at every company employed within
 Proven ability to encourage & motivate learners; strong negotiation & influencing skills
 Proactive initiating discussions, with excellent networking skills to support business growth
 Can manage self & others, assist in the identification & facilitation of continuous development.
 Strong ability to identify with & work alongside colleagues at all levels from Trainee to CEO
 Experienced systems & processes trainer, face-to-face/remotely via Webinar/email/phone
 Proven ability to tailor training delivery to groups according to expertise / learning pace
Experience
June 2014 – October 2015: Business Development & Partnership Support, APM formerly PPDG
 Manage Supply Chain procurement via Partner Expression of Interest process
 Issue NDA’s & Sub Contractor Declarations via liaison with the Bids department, Business
Development & key internal stakeholders in undertaking the Merlin Partner Selection process
 Develop & facilitate an effective communication structure ensuring all Partners regularly updated
 Develop SharePoint, CRM, & the Partner Framework to aid business development
 Establish & develop effective links with both existing & prospective Partners

2. Chris Delaney chrisdelaney6@outlook.com 07779342198
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 Liaison with external organisations CEO’s & Directors re potential partnership opportunities
 Provide constructive & professional feedback to prospective Partner organisations re: Pre
Approved Supplier due diligence & Contract specific applications
 Liaison with Marketing department re Partner announcements & ensure website relevance
 Identify areas for continuous improvement through creativity & flexibility to ensure operational
systems & end to end processes are integrated, efficient, robust, & innovative inc. best practice
 Manage Expressions of Interest from potential partners via Merlin Standard website
 Sent contracts | Respond to website enquiries | Issue NDA’s
Achievements:
 Implemented & maintained Supply Chain Management / Partner Framework SharePoint / Intranet
 Contributed to & implemented many parts of new overall supply chain procurement procedure
 Co-ordinate supply chain management ensuring Partner submissions by awarding body deadlines
 Processed 168 Pre-Approved Supplier applications, welcomed 66 Pre-Approved Suppliers
 Supported Research & Development with bid-writing process
 Scores of instances of positive feedback received from Partners for prompt/efficient support.
 Designed, implemented & maintained:
o Pre-Approved Supplier (PAS) & PAS applicants Due Diligence (DD) Tracker
o Contractual Paperwork/Policy Tracker
o Partner Communication Log & Templates
o Business Development tracking documents, DD Checklist, RoI & Mini Tender on intranet
o Partner on-boarding/Contract Implementation task/forms re prompt mobilization
o Designed several web-pages re supply chain procurement & Partners area of website
o Web-based PAS Annual Update & Registration of Interest (RoI) survey using
SurveyMonkey software.
October 2013 – 2015: Executives & Professionals Mentor/Trainer/Coach, APM formerly PPDG
Asked to become Mentor/Trainer/Coach of executive & professional clients. Designed & delivered
training on professional networking via Social Media, professional branding, presentation &
networking skills. Coaching general employability skills & modernised employability practices
including online CV, video-conference interviews, video-CV, video-profile, Smartphone apps etc.
increasing client’s confidence to aid return to work.
Achievements:
 90% success rate as opposed to 30% success rate of other Welfare to Work industry initiatives
 Course being rolled out nationwide & online within the PPDG/APM network
 Microsoft filming re future advert in the use of IT / How IT aids our roles & client support
 Requested by PPDG Managers/Directors to present to potential partner CEO's/Directors
 Dozens of instances of positive feedback from clients re appreciation for re-launching careers.
December 2000 – August 2012: Telecommunications Engineer, Orange/EE & Nokia Siemens
Responsible for maintenance & upgrading the network. This involved all aspects from carrying out
hardware upgrades (BSC rehosts, transceiver upgrades, transcoder upgrades, ET cards,
Jumpering/cabling co-axial & fibre optic etc.) to meet capacity requirements & implement
configuration changes to increase network coverage via mobile site integration/rollouts, re-hosts,
transmission re-hosts, decommissions to maintenance, both scheduled & emergency so as to ensure
peak efficiency. Identify, analyse & rectify faults on the network to meet defined SLAs. Liaison with
internal & external customers maintaining contractual relationships with regard to servicing the
network via contractors, subcontractors, commissioning teams, field operatives & leased line
providers. 2, 3 & 4G trained.
Achievements:
 Responsible for multi million pound projects such as London 2012 Olympics BTS integrations
 Supported transition, training replacement engineers ahead of department off-shoring.
 Developed multi re-host tool enabling task completion five times quicker - rolled out
internationally.

3. Chris Delaney chrisdelaney6@outlook.com 07779342198
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(2003 – 2005: Secondment to Orange Network Performance Department)
Abided by SLA & KPI targets. Statistical analysis, observation, diagnostics, audits post network
software upgrades. Produced reports & recommendations to ensure optimal mobile network
performance & increase signal coverage.
Previous Employment History 1998-2000
July 99 – February 00: Vodafone - Customer Service Adviser
Based in the National call centre – taking calls from Vodafone ‘Pay As You Talk’ customers for
general enquiries & assigning customer requests for action to various departments.
Created a successful system & trained team members which reduced our after call work times. The
improvement in statistics alerted the Development team in Newbury who implemented nationwide.
November 98 - June 99: Birmingham Cable / Telewest / Virgin - Customer Service Adviser
Regional call centre - first point of contact to cable television & cable telephone customers with a
whole range of enquiries: products, accounts, credit card payments & faults, etc. Resolved via liaison
with credit control, tele-marketing, debt collection, relocation, accounts & telephony.
British Telecom - Customer Service Adviser – handling PC for Teachers telephone queries/orders
Royal & Sun Alliance - Claims Handler
The Automobile Association - Call Handler
Status Windows - Telesales Representative / Field Canvasser / Assistant Team Manager
Sandwell Insurance - Administration Assistant
Central Staff Insurance Recruitment Ltd - Administration Assistant
Education & Training
PTLLS (now L3 Award in Education & Training) Sutton Coldfield Training Ltd, August 2013
A1 Assessors Award (previously known as D32/33) Sutton Coldfield Training Ltd, August 2013
BTEC ONC/HNC in Telecommunications Engineering Coventry Technical College, 2001 – 2003
AS Levels in Engineering, Psychology & Sports Studies Halesowen College, 2000
GCSEs: 7 grade C & above Inc. Maths, English & Science - Windsor High GM 1998
Completed various Microsoft Word, Excel, PowerPoint & Access training courses 1998–to date
Completed various courses: Manual Handling, Laser/Fire safety, Fire Marshall, Data Protection
Completed various technical telecoms training courses at Orange, Nokia, Huawei, 2000 – 2012
including: 2g, 3g, 4g, BSS/NSS, GPRS, WCDMA, LTE, RAN, Transcoder, PSAX/Lucent, Tellabs,
MSSR, SDH, PDH, SCC7, IP, VOIP. Full detailed list available on request.
Activities & Interests
I have played Sunday League football since 1992. I am Club Secretary of Bearwood FC: recruit, manage
& coach a squad of 30 players. Locating & maintaining relationships with Sponsors. Arranging annual
community events. I am also a season ticket-holder for a Barclays Premier League Football Club &
enjoy a variety of other sports inc. basketball, boxing, tennis. I enjoy travel, fashion, model-management,
photography, live music concerts, comedy clubs & theatre.