Sitaram Prasad has over 14 years of experience in project management, service delivery, and customer engagement. He has successfully delivered numerous projects on-time and on-budget across various technologies and domains. Some of his key skills and responsibilities include project/program management, resource planning, account mining, and ensuring customer satisfaction. He has a track record of receiving awards for his performance and contributions to various projects.

1. Sitaram Prasad
E-mail: sitaram.sydney@gmail.com | Mobile: +61481616879
Driving the strategic & geo BU Specific initiatives to realize top & bottom-line results and enhance customer engagement in the
pursuit of organizational objectives across the projects
Profile Summary
• A vibrant performance-driven professional with 14.5 years of rich experience in
Service delivery, Project & Program management with key focus on profitability
and optimal utilization of resources
• A creative thinker, problem solver and decision maker who balances needs of
customer with the organizational mandate
• Proficient in end to end project, program and service delivery management and
setting priorities for improving the customer satisfaction
• 11 years of strong customer facing and service delivery experience at onsite
Proficiency Matrix
- Project, program management - Vendor Management - Steering committee
- Strategic planning - Change Management - Coach & Mentoring
- Escalation Management - Service delivery - PMO meetings
- Risk & Issue Management - Require. Analysis - Account Mining
- Resource Management - Statement of Work - Clarity, JIRA, Maximo
Noteworthy Highlights
• Holds the credit of serving as a SPOC for Multi domain & Technology projects for APAC region
• Shouldered the responsibility of revenue growth by doing account mining & proactive staffing proposals
• APAC Project/Program delivery on time & on budget with good CSAT
Awards:
Received Inspiring performance award
from Wipro for excellent customer
engagement, service delivery and team
integration at Sydney water
Received Michelin Global CIO award for
excellent contribution in deploying Siebel &
Siebel analytics applications in China and
Thailand
Received the Best performance award
from Michelin for Maintaining & supporting
Siebel applications 100% SLA with good
CSAT for APAC region.
Received ‘Feather in My Cap’ & ‘Thanks a
Zillion’ awards from Wipro for excellent
contribution for Microsoft Siebel 4.0 and 4.5
projects.
Revenue Growth
• Account Mining (FPP & T&M)
• Strategic planning
• Value proposals
Service Delivery
• On Time & On Budget
• Incident & Problem Management
• Change, Risk Management
Project- Program
Management
• Siebel CRM multi country rollouts
• MS NAV based DMS rollouts in MY
• Multi Tech. and domain projects
Key Contributions
Prince2 Practitioner
Certified
Professional Enhancements
Siebel CRM Trained
Wipro Certified
ITIL V3 Foundation
Certified
Agile Trained
Lean Trained

2. Organizational experience
Key Result Area
Project/Program Management:
- SPOC for multi domain multi technology Projects at
customer location
- Project effort & cost estimations by negotiating the scope,
budget & timelines
- Accountable for SOW & PO’s with customer sign-offs
- Smooth execution of the projects & CR’s by Managing the key
stake holders in APAC region
- Deployment & roll-out of Master apps in APAC region.
Service Delivery:
- Yearly Capacity Planning by analyzing the customer annual
budget
- Identify & onboard the skilled resource on time to meet the
agreed delivery target dates
- Point of contact for Level2 Issues & Escalation handling
- By engaging the customer managers continuously to
improve the customer project satisfaction
- Delivering all the projects on time & on budget to meet the
KPI’s
- Manage & deliver all the projects with customer Quality
standard’s
Vendor Management:
- Understand & review the vendor quotation & get the required approvals internally to finalize the
SOW’s
- Interview and selections of vendor resource for the respective projects at customer location
- Tracking the deliverables agreed in SOW, based on customer sign-off approve and process the
payments
- Negotiation of new contracts, Issue & Conflict resolution in multi-vendor environment.
Project
Program
Management
Vendor
Management
Resource
Planning
Account Mining
Service
Delivery
ACCOUNTABILITIES
exalt Systems
Ltd.
Jun’03- Dec’04 Apr’02-May’03 May’01- Mar’02
Business Development
Executive
Financial Market
Analyst
Software Test
Engineer (Contract)
Infinitude
Tech
Chaya Onsite
Trading
Sr. Siebel Support
Analyst
Jan’05-Dec’05

3. •Manage resource issues, concerns
& aspirations
•Reward & recognizations
People
Management
•Review interm & Annual apprisals
•Contructive feedback to indiviuals
based on project s & yearly G&O
Performance
Management
•Manage team skill matrix
•Track the manadatory trainings.
Encourage for ext. Certifications
Skill
Management
Project Details
Project Summary: Sydney Water is Australia's largest water utility company provides drinking water, recycled
water, wastewater services & some storm water in Sydney, the Illawarra and the Blue Mountains with more than 4
million customers with total serving area as 12,700 square km.
Wipro has been chosen as a preferred partner/vendor for ICT scheme across application portfolio’s for
Development services, Managed services and transformation projects.
• Responsible end to end delivery of multi technology projects.
• Establish and administer project governance, escalation matrix and manage client relationships
• Drive and mentor the teams in developing innovative solutions to business problems.
• Responsible to manage the service delivery of managed services across application portfolio
• Review and track the project management plans with Projects managers and Tech leads to define the
roadmap for successful execution of the projects.
• Manages project risks and issues in a timely manner and escalate to higher management when necessary.
• Collaborates with customer stake holders and key business users to ensure smooth execution of the
projects
• Work with Pre- sales and architect team to propose innovative solution to customer
• Responsible for contract negotiation and SOW
• Ensuring on time, on budget and quality deliverables to customer by adhering to Wipro quality standards
• People Management, performance review and improvement plans
Resource Planning:
- Proactively identify & propose the resource
requirements and full fill on time by working with TA
and WMG groups.
- Identify the resource work load gaps and propose
new project/activities to customer in order to retain
the headcount/revenue
Account Mining:
- Identify and proposing the innovative solutions to
Cust. Key stake holders on the prospective Opps &
pain areas by involving the required sales teams &
architects to retain the revenue growth.
Education IT Skills
• MCA (Master of computer Applications) from MIET
Tiruchirappalli, Tamilnadu
• B.Sc. (MPC) P.B Siddhartha College of Arts & Science
Vijayawada. Andhra Pradesh.
Siebel 7.0, 7.5, 7.8, Siebel Analytics (OBIEE), Siebel Sales &
Call Center, Sales, eConsumer goods. Partner portal ,
Partner Management, Siebel Tools, Order Management,
MS (Word, Excel, PowerPoint), Clarity, JIRA, SVN, Remedy
Knowledge of C, C++ & Java
Personal Details
Date of Birth: 15th June, 1977
Address: 505/120, James Ruse Drive, Rose hill, 2142 , Sydney, Australia
Client: Sydney Water Corporation
Period: August 2015 – till date
Position: Service Delivery Manager
Team Size: 50+

4. Project Name: MARS Malaysia
Client: Michelin
Time Lines: Nov 2013 – July2015
Position: Project/ Service Delivery Management
Technology: MS Navision
Team Size: 10
Project Summary: Tyreplus is a premium dealership program
which provides quality products and services to customers. As
part of this program, Michelin would like to provide Software,
MARS for the Tyreplus Dealers which will enable them to work
effectively and efficiently. MARS is developed on Microsoft
Dynamics NAV and will be deployed for 40 dealers across MY.
Wipro is working as Local Integrator for this project. Wipro
partnered with Local Vendor, SYNIC. MAR MYS will be deployed
on Cloud Infrastructure. Agile Methodology has been used for
this project to complete the localization
• Contract Negotiation, SOW’s
• Project delivery, Support Management
• Deliverables review & Monitoring
• Resource planning, Review meetings
• Vendor management
• Stake holders management
• Service Delivery assurance
Project Name: Michelin APAC
Client: Michelin
Time Lines: January 2011 – July2015
Position: Project portfolio Manager
Team Size: 50+
Project Summary: Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods
and people by manufacturing and marketing tires for every type of vehicle, including airplanes, automobiles,
bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers electronic mobility support services
on ViaMichelin.com and publishes travel guides, hotel and restaurant guides, maps and road atlases.
Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200
employees and operates 67 production plants in 17 different countries. The Group has a Technology Center in
charge of research, development and process engineering, with operations in Europe, North America and Asia
• Responsible for end to end delivery of the multi tech./domains project & program management
• Responsible for Microsoft Navision based MARS application roll-out in Malaysia
• SPOC for all domain APAC project deliverables at customer location.
• Participating the customer steering committee meetings
• Responsible for contract negotiation and SOW sign-off, PO and Invoice tracking.
• Contact point for issues and L2 escalations, Stake holder Management
• Responsible for Capacity Planning (Resource tracking/recruit/ramp up /ramp down)
• Responsible to review Project planning/Progress tracking/Delivery.
• New resource interview/Selection/on boarding/training etc.
• Wipro internal task includes Resource tracing, Resource billing Tracking, Internal quality tracking, Service
Delivery Reporting, Training and dev. Travel related, Billing activity, Invoice tracking, Revenue recognition
meetings and updates, BFM meetings, SW/HW tracking

5. Project Name: Bibforce ASIA
Client: Michelin
Time Lines: Nov 2012 – 31st Dec 2013
Position: Program Manager
Project Summary: Bibforce is an application
used by the sales team in Michelin to effectively
manage the Accounts, Fleet management and
territories in global standard and also helps to
improve Michelins productivity and selling
methods. Bibforce applications build on the Siebel
eConsummer goods module with the Siebel
7.8.2.8 version. This application has been
integrated with Siebel remote clients and PDA
and wireless Bluetooth printer. The application
was used by more than 400 remote client users
spread across China, Thailand and Japan,
Malaysia, Australia, Korea, Vietnam
• Responsible for Siebel web & remote client
deployments in ASIA countries
• Responsible to deploy Siebel Analytics deployment
(OBIEE) in ASIA
• Capacity & Resource planning.
• Program rollout planning.
• Manage internal, customer resource across ASIA.
• Deploy projects on time and budget.
• Plan, deploy and monitor the patches
• Work closely with business owners to freeze the
requirement and get agreement on the scope
• Monitor support activities
• Responsible to manage risk and improve the process
by working with different stake holders
Project Name: Bibforce v2.0
Client: Michelin
Time Lines: July 2009 – Dec 2010
Position: CRM Operations (Project & Support)
Technology: Siebel 7.8.2.8, Oracle 10g, Win2003/Vista, Aix
Team Size: 5
Project Summary: Bibforce is an application used by the sales team in Michelin to effectively manage the
Accounts, Fleet management and territories in global standard and also helps to improve Michelins productivity
and selling methods. Bibforce applications build on the Siebel eConsummer goods module with the Siebel 7.8.2.8
version. This application has been integrated with Siebel remote clients and PDA and wireless Bluetooth printer.
The application was used by more than 400 remote client users spread across China, Thailand and Japan.
Siebel web & remote client deployments
Siebel Analytics deployment(OBIEE)
Monitor Siebel server components.
Monitor the EAI related Component groups
Responsible for Siebel analytics support
Responsible for Analytics administration.
Monitor the ETL status and troubleshoot the
failures．
Responsible for dashboard creation and
dashboard administration
Managing administering Siebel remote clients.
Responsible for the analytics upgrade and
involved in the applications upgrades.
Maintaining the knowledge base.
Managing User administration &
administration Group.
Administering Application administration
Responsible for Administration data and
account administration
Managing the responsibilities and LOV
Responsible to improve the support process
by working with different stake holders
Responsible for the requirement gathering
and functional analysis.
Responsible for end user support
Involved for patch deployment
Involved in UAT and Bug testing.
Responsible for End user & Helpdesk
trainings

6. Project Name: MS Siebel 4.5
Client: Microsoft Corporation
Time Lines: December 2005 – May 2008
Position: Team Lead/Sr. Support Analyst
Technology: Siebel 7.5.3, SQL server2005, Windows 2003
Team Size: 11
Project Summary: MS Siebel 4.5 is the Microsoft's Sales Force Automation (Account Management), Service
Enterprise (Call Center Management) implementation of Siebel 7.7, having an active user base of around 30,000. I
am responsible to troubleshoot and resolve the issues on Siebel sales, call center, Partner sales management (PSM).
Data enrichment tool (DET), Enterprise reporting solution (ERS), Account planning (AP), Customer explorer (CE)
and Siebel data store (CRMadhoc) of Microsoft Applications.
Use MS SQL to fetch & verify records from the
Siebel backend.
Work on creation of reports in ERS (Siebel
Analytics).
Work on backend process of uploading data in
Siebel through a tool called Data Enrichment Tool
(DET).
Investigate for new bugs in Siebel and log them in
Product Studio.
Investigate for enhancements in Siebel & report
them to Analysis Team.
Create, review and maintain Knowledge Base
Articles in Primus.
Create, modify and delete User and System
Accounts in Siebel and SDS.
Did smoke testing & User Acceptance Testing
for three major releases & sign off
Map Responsibility and Positions in Siebel for
the Users.
Investigate UI, Backend and Server related
issues raised by users and provide
Resolutions to them through mails or Remote
Assistance
Conduct/facilitate KT for the newly joined
employees.
Conducting interviews for potential
candidates.
Project Name: Bibforce v1.2
Client: Michelin
Time Lines: June 2008 – June2009
Position: Techno Functional analyst
Technology: Siebel 7.8, Oracle 10g, Windows 2003/Vista, Aix
Team Size: Four Members
Project Summary: Bibforce is an application used by the sales team in Michelin to effectively manage the
Accounts, Fleet management and territories in global standard and also helps to improve Michelins productivity
and selling methods. Bibforce applications build on the Siebel consumer goods module with the Siebel 7.8.2.3
version. This application has been integrated with Siebel remote clients and PDA and wireless Bluetooth printer.
The application was used by more than 400 remote client users spread across CN &TH
Responsible for the requirement gathering and
functional analysis.
Responsible for end user support
Monitor Siebel server components
Managing administering Siebel remote clients.
Managing User administration & administration
Group.
Administering Application administration
Responsible for Administration data and account
administration
Managing the responsibilities & LOV
Responsible for Analytics administration.
Monitor the ETL status and troubleshoot the
failures．
Responsible for dashboard creation and
dashboard administration
Responsible for patch deployment
Involved in UAT and Bug testing.
Responsible for the analytics upgrade and
involved in the applications upgrades.
Maintaining the knowledge base
Responsible for End user & Helpdesk trainings
Responsible for Siebel analytics support

7. Achievements:
Consistent track record in maintaining more than 95% SLA
Consistent performance in terms of number of issues resolved without any dissatisfied users & resolving
issues related to wide range of applications
Being awarded with “Feather in my Cap” award for consistently maintaining the SLA above 90%, resolving
number of issues & supporting various applications.
Project name: MS Siebel 4.0
Client: Microsoft Corporation
Time Lines: January 2005 – December 2005.
Position: Senior Siebel support Analyst
Technology: Siebel 7.5.3, SQL server2000, Windows 2003
Team size: 15
Project Summary: Deputed as Senior Siebel support Analyst for Microsoft India R&D Centre, Hyderabad for the
Microsoft Siebel 4.0 project. MS Siebel 4.0 is the Microsoft's Sales Force Automation (Account Management),
Service Enterprise (Call Center Management) implementation of Siebel 7.7, having an active user base of around
30,000. I am responsible to troubleshoot and resolve the issues on Siebel sales, call center, Partner sales
management (PSM). Data enrichment tool (DET), Enterprise reporting solution (ERS), Account planning (AP),
Customer explorer (CE) and Siebel data store (SDS) of Microsoft Applications.
• Use MS SQL to fetch & verify records from the Siebel
backend.
• Work on creation of reports in ERS (Siebel
Analytics).
• Investigate for new bugs in Siebel and log them in
Product Studio.
• Investigate for enhancements in Siebel & report
them to Analysis Team.
• Create, review and maintain Knowledge Base
Articles in Primus.
• Create, modify and delete User and System Accounts
in Siebel and SDS.
• Leaded smoke testing & User Acceptance Testing for
three major releases & sign off
• Assign and map Responsibility and Positions in
Siebel for the Users.
• Investigate UI, Backend and Server related
issues raised by users and provide
Resolutions to them through mails or
Remote Assistance. Doing KT for the newly
joined employees. Doing interviews for new
hires.
Achievements:
• Consistent track record in maintaining more
than 95% SLA
• Consistent performance in terms of number
of issues resolved without any dissatisfied
users & resolving issues related to wide
range of applications
• Awarded with “Feather in my Cap” award
for consistently maintaining the SLA above
90%, resolving number of issues &
supporting various applications.
Company name: Exalt Systems Ltd.
Time Lines: June 2003 – December 2004
Client: Exalt Systems
Position: Business Development Executive
Technology: Siebel 6.0, Oracle, Windows 2003
• Work with US gov, to receive the RFC & RFP’s
• Responsible for analyzing the new prospective
IT projects and consulting business From US
state and federal gov.
• Analyze the potential RFC’s and work with Bid
managers to get clarification on the questions.
Work with content writers to complete the
proposals and submit the bid
• Responsible for lead generation & identifying
the potential opportunities and contacts.
• Responsible for updating all the customer
related & new project related info in to CRM.
• Generating the project related reports and
directly reporting to the company CEO
Summary: In BDM role responsible to identify the potential
IT projects & consulting business opp’s for exalt systems in US
state and federal gov. departments. Actively involved in
campaigns, proposal writing, analyzing RFP and RFC’s.
Identified new prospective opportunities in software dev.
projects and consulting business and assigning them to
concerned sales managers. Full fill the staff augmentation
requirements.