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Module 05
Performance Management and Appraisal
mm bagali
Performance is the results and accomplishments achieved by a person, group or
organization
Performance as the end result and competency as the means to the end
Performance
Thus, Performance is ……
Outcome
Delivered
Output
Value
Competency X Skills X Education X Experience = Performance
Management X Policy X Practices X Structure= Performance
Exposure X Opppournity x ………. = Performance
Performance
What is performance measurement?
Performance measurement is the process of ….
measuring efficiency
effectiveness
capability
of an action or
a process or
a system
against given norm or target
PMS x PAS
Performance management is the process of identifying, measuring,
managing, and developing the performance of the human resources in an
organization. ...
Performance appraisal is how you evaluate the progress being made by
assessing or measuring the employee's actual performance on a regular
basis over time
promotion
training
counselling
to keep or not to keep
retention
termination
transfer
purpose of pms and pas
job assignment
roles to be given
responsibility to assign
job redesign
HR planning
HR redesign
HR relook
weekly
monthly
quarter
half year
year
2 years
5 years
frequency
Clear link
Relevant Performance dimensions
Practical
Best performer and the rest
Reliable
Ethical
Fair
Characteristics of PMS
Bsc card
•balance scorecard
feature of PMS
Practice writing SMART performance objectives:
– S – Specific
– M – Measurable
– A – Attainable
– R – Realistic
– T – Timely
Performance Management Process
1. Prerequisites
2. Performance planning
3. Performance execution
4. Performance assessment
5. Performance review
6. Performance renewal and re-contracting
Prerequisites:
– Strategic planning
– Goals
– Vision
– Mission
– Objectives
– Job analysis
– Job Study
– JD
PMS Planning
Employees must have thorough knowledge of the performance
management system
Meeting between employee and manager.
Set SMART goals and measurement standards:
– Results
– Behavior
– Developmental plans
methods of PMS
Graphic rating scale
Ranking method
Forced distribution method
Critical incident method
Essay method
BARS–behaviorally anchored rating scale
MBO–management by objectives
Assessment Centre
Cost Accounting method
Field Review Method
Confidential Report
Checklist
Grading
Paired Comparsion
HR’s Role in Performance Management
Participate in strategic planning
Conduct job analysis
Support performance management
Design appraisal system
Train and support managers
Maintain documents
Provide employee due process
Ensure integrity of the system
Conditions for Performance ??
Management
Managers
Support system
Oppournity
Governance
Who should appraise?
– Supervisors
– Peers and team members
– Subordinates
– 360 degree feedback
difficulties of / in pms
Appraiser discomfort
Strictness/leniency
Bias and lack of objectivity
Manipulating the evaluation
Halo/horns effect
Central tendency error
Recent behavior
Supervisor unable to observe behavior

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MM Bagali ........ HRM Recruitment HR HRM HRD...... Appraisal....2018

  • 1. good morning Module 05 Performance Management and Appraisal mm bagali
  • 2.
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  • 5. Performance is the results and accomplishments achieved by a person, group or organization Performance as the end result and competency as the means to the end Performance Thus, Performance is …… Outcome Delivered Output Value
  • 6. Competency X Skills X Education X Experience = Performance Management X Policy X Practices X Structure= Performance Exposure X Opppournity x ………. = Performance Performance
  • 7. What is performance measurement? Performance measurement is the process of …. measuring efficiency effectiveness capability of an action or a process or a system against given norm or target
  • 8. PMS x PAS Performance management is the process of identifying, measuring, managing, and developing the performance of the human resources in an organization. ... Performance appraisal is how you evaluate the progress being made by assessing or measuring the employee's actual performance on a regular basis over time
  • 9.
  • 10. promotion training counselling to keep or not to keep retention termination transfer purpose of pms and pas job assignment roles to be given responsibility to assign job redesign HR planning HR redesign HR relook
  • 12. Clear link Relevant Performance dimensions Practical Best performer and the rest Reliable Ethical Fair Characteristics of PMS
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  • 19. feature of PMS Practice writing SMART performance objectives: – S – Specific – M – Measurable – A – Attainable – R – Realistic – T – Timely
  • 20. Performance Management Process 1. Prerequisites 2. Performance planning 3. Performance execution 4. Performance assessment 5. Performance review 6. Performance renewal and re-contracting
  • 21. Prerequisites: – Strategic planning – Goals – Vision – Mission – Objectives – Job analysis – Job Study – JD
  • 22. PMS Planning Employees must have thorough knowledge of the performance management system Meeting between employee and manager. Set SMART goals and measurement standards: – Results – Behavior – Developmental plans
  • 23. methods of PMS Graphic rating scale Ranking method Forced distribution method Critical incident method Essay method BARS–behaviorally anchored rating scale MBO–management by objectives Assessment Centre Cost Accounting method Field Review Method Confidential Report Checklist Grading Paired Comparsion
  • 24. HR’s Role in Performance Management Participate in strategic planning Conduct job analysis Support performance management Design appraisal system Train and support managers Maintain documents Provide employee due process Ensure integrity of the system
  • 25. Conditions for Performance ?? Management Managers Support system Oppournity Governance Who should appraise? – Supervisors – Peers and team members – Subordinates – 360 degree feedback
  • 26. difficulties of / in pms Appraiser discomfort Strictness/leniency Bias and lack of objectivity Manipulating the evaluation Halo/horns effect Central tendency error Recent behavior Supervisor unable to observe behavior