Mission IT operations for a good night's sleep
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IT Admins are responding to incidents on a day-to-day basis, but management wants to shift to service monitoring. The biggest mismatch there is the maturity level and misconception that technology will fix the GAP. We know that’s not true! Walter Eikenboom shows you how to get from component monitoring to LOB application monitoring with Microsoft System Center 2012 - Operations Manager SP1 and changing the operational paradigm to a private cloud service connecting System Center Orchestrator and System Center Service Manager 2012, creating processes to get your infrastructure to a private cloud. All set and sleep tight!
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Mission IT operations for a good night's sleep
- 5. Stop following incidents Register and analyze Describe your tasks step by step Make it part of your DNA • If you know what you did the last month you can see where you need to invest to make you life easier. • when incident control you life within IT you need to step back and start prioritizing. • Fixing incidents is only one step in the solution, creating knowledge of the stuff you learned is the second. • Analyzing you daily and weekly task so you can automate your top 10 task by creating time for the really cool project you never had time to do before! • If you run into repetitive tasks, not only in the incident process, start the cycle over and over again. Take your time to Automate
- 7. Every incident is really important Almost no first or second tier incident fixes Knowledge is knowing who knows Run from incident to incident Need a clone of the IT Admin Automate and promote remediation steps No time for infrastructure improvement projects
- 9. After an IT service has been successfully deployed, ensuring that it operates to meet business needs and expectations becomes the top priority. This is the focus of the Operate Phase, which depends on four primary endeavors:
- 11. • Service level agreement (SLA) • A written agreement documenting required levels of service. The SLA is agreed upon by the service provider and the consumer, or by the service provider and a partner provider. SLAs should list the metrics and measures that define success for both the service provider and the consumer. • Service level objective (SLO) • SLO’s are agreed as a means of measuring the performance of the Service Provider. SLO’s are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality. • Operating level agreement (OLA) • An agreement between one or more internal teams that supports the requirements set forth in the SLAs. • Underpinning contract (UC)
- 12. Facilitate your IT admins with time and knowledge to change the operation and start automating!! Don’t let the process work you, let the process work for you! Use System Center 2012 SP1 capabilities to leverage your ambition People Process Technology
- 13. Virtual Machine Manager Operations Manager Configuration Manager Data Protection Manager Windows Azure Pack for Windows Server
- 15. X X
- 18. supporting countries. • http://www.microsoft.com/en-us/server- cloud/system-center/global-service-monitor.aspx • http://technet.microsoft.com/library/jj860368.aspx • http://systemcenterdynamics.wordpress.com/2012/07 /16/global-service-monitor-on-opsmgr-2012/
- 22. 3rd Party Management Tools Service Catalog Templates Workflows CMDB WorkItems Configuration Items Knowledge Reporting and data warehouse Self Service Standardization Automation EmailMobile Portal Service manager service delivery
- 27. Operations Manager Service Manager Configuration Manager DW Staging & Config DW Repository DW Data Mart OM DW Data Mart CM DW Data Mart SQL Reporting Services DW Analysis Services OM CI Connector CMConnector Transform Extract SM Extract DW Load Process
- 28. Embed reports in Microsoft SharePoint, Microsoft Excel, a file share, or any intranet/internet site capable of displaying an Excel- based document
- 29. Microsoft Excel Pivot Tables integrate into Service Manager Data Warehouse Data mart and take advantage of Excel capabilities to format and present data
- 30. One page operations report Warnings Events Alerts
- 34. PROACTIVE AND REACTIVE OPERATIONS RELEASE MANAGEMENTSERVICE-LEVEL AGREEMENTS Automation to drive business needs Drive a consistent service- delivery experience Embed support rules and measurements into the workflow and activities for work items Ensure changes to the organization are effectively managed and released to minimize the impact and duration of the disruption to normal business Streamline IT operational processes and activities Consistent delivery Greater productivity Support compliance Facilitate the rapid remediation of errors related to IT assets and enable dynamic self-healing infrastructure, applications, and services
- 35. Automation Concepts Activities Intelligent tasks that perform defined actions Runbooks System-level workflows that execute a series of linked activities Databus Used to publish and consume information as a runbook executes Standard Activities A rich set of out-of- box activities Invoke Web Services Compare Values Send e-mail Query Database Run .Net Script Get Server ID from DPM Get Data Sources Create Recovery Point Create Incident Create Checkpoint Start Maint Mode Shut Down VM E-mail on error Update on success Return Data Check Schedule
- 36. Service Manager Configuration Manager Virtual Machine Manager Service Manager Orchestrator Connector Operations Manager Service Manager Data Warehouse Exchange Active Directory Third party mgmt tools Orchestrator integration
- 39. Make it a process Monitor AnalyzeAutomate
- 40. Stop following incidents Register and analyze Describe your tasks step by step Make it part of your DNA • If you know what you did the last month you can see where you need to invest to make you life easier. • when incident control you life within IT you need to step back and start prioritizing. • Fixing incidents is only one step in the solution, creating knowledge of the stuff you learned is the second. • Analyzing you daily and weekly task so you can automate your top 10 task by creating time for the really cool project you never had time to do before! • If you run into repetitive tasks, not only in the incident process, start the cycle over and over again. Take your time to Automate