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MISCOMMUNICATION
LANGUAGE AND WRITTEN EXP
IV – Coletti, Vanina
How Miscommunication
works and how to avoid it
Katherine Hampsten describes why miscommunication
occurs so frequently and how we can minimize frustration
while expressing ourselves better
Miscommunication is complex even if you are speaking with
another person face to face and sharing the same language. It
can leads to confusion, animosity, misunderstanding.
The reason why communication can be misunderstood is
because we do not share the same experiences, knowledge,
age, race, gender, etc...So the interpretation is purely personal
What happen
when we communicate?
TRANSMISSION MODEL : A message that moves from one person
to another.
TRANSACTIONAL MODEL: As we communicate our message we
receive feedback from other party. Through Transaction, we create
meaning together but from this exchange complications arise.
When communicating, one person expresses his/her interpretation of
a message, every person shapes the message to fit their own unique
perception based on any number of variables like KNOWLEDGE, or
past EXPERIENCES, AGE, RACE, GENDER, or the RELATIONSHIP
with the other person and their unique understanding of the semantics
and connotation of the exact words being used. They can be
distracted by other stimuli and emotions
Practices that help our interactions
for better communication
 recognize that the passive hearing and active listening are not the
same. Engage actively with the verbal and nonverbal feedback and
adjust your message to facilitate greater understanding
 Listen with your eyes and ears. Communication is more than just
words
 Take time to understand as you try to be understood.
Communication is a two-way-street therefore we should be open to
what the other person might say.
 Be aware of your personal perceptual filters. Elements of your
culture, community, and family, influence how you see the world.
Do not assume that your perception is the objective truth
Bibliography
https://youtu.be/gcfzeonu3mo
How miscommunication happens (and how to avoid it)- by Katherine
Hampsten

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Miscommunication

  • 1. MISCOMMUNICATION LANGUAGE AND WRITTEN EXP IV – Coletti, Vanina
  • 2. How Miscommunication works and how to avoid it Katherine Hampsten describes why miscommunication occurs so frequently and how we can minimize frustration while expressing ourselves better Miscommunication is complex even if you are speaking with another person face to face and sharing the same language. It can leads to confusion, animosity, misunderstanding. The reason why communication can be misunderstood is because we do not share the same experiences, knowledge, age, race, gender, etc...So the interpretation is purely personal
  • 3. What happen when we communicate? TRANSMISSION MODEL : A message that moves from one person to another. TRANSACTIONAL MODEL: As we communicate our message we receive feedback from other party. Through Transaction, we create meaning together but from this exchange complications arise. When communicating, one person expresses his/her interpretation of a message, every person shapes the message to fit their own unique perception based on any number of variables like KNOWLEDGE, or past EXPERIENCES, AGE, RACE, GENDER, or the RELATIONSHIP with the other person and their unique understanding of the semantics and connotation of the exact words being used. They can be distracted by other stimuli and emotions
  • 4. Practices that help our interactions for better communication  recognize that the passive hearing and active listening are not the same. Engage actively with the verbal and nonverbal feedback and adjust your message to facilitate greater understanding  Listen with your eyes and ears. Communication is more than just words  Take time to understand as you try to be understood. Communication is a two-way-street therefore we should be open to what the other person might say.  Be aware of your personal perceptual filters. Elements of your culture, community, and family, influence how you see the world. Do not assume that your perception is the objective truth
  • 5. Bibliography https://youtu.be/gcfzeonu3mo How miscommunication happens (and how to avoid it)- by Katherine Hampsten