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The Mind of a Buyer: 
How to deliver amazing growth to your 
retail sales in 2015 
M
Introductions 
Dwight Detter 
Forager / Buyer 
Whole Foods Market 
Michel Algazi 
Robert Gonsalves 
Greg Yudin 
Klaus Mager 
Food Centricity 
M
About WFM’s Local 
Vendor Program 
• Local food systems 
• Conscious Capitalism 
• Small business empowerment 
• Diversity at the POS 
D
About 
Food Centricity & FMH 
• Food Business Acceleration 
• Food Maker Launchpad 
• Food Maker Growth Path 
• Food Maker Hub 
M
3 Classic Elements of 
Food Product Business V01 
PLAN BUILD GROW 
R
3 Successful Elements of a 
Food Maker Growth Path Program 
Plan 
SMART 
Build 
STRONG 
ProNfoevsiscieonal 
PRODUCTS 
Growth Path 
AlwNaeyvse rB Turiyeidng EInxfpreaqnudeinngt 
Grow 
FAST 
Customers SALES 
R
Upcoming Production Resources 
for Food Makers in So Cal 
http://static.squarespace.com/static/ 
53bec20de4b04d1a101deb59/53c05de9e4b02a0999c0df94/53c076e7e4b056735b98f163/140512 
2279983/EEK%20Logo%20Draft.gif http://static.squarespace.com/static/ 
53bec20de4b04d1a101deb59/53c05de9e4b02a0999c0df94/53c076e7e4b056735b98f163/140512 
2279983/EEK%20Logo%20Draft.gif 
@ 
Powered by: 
www.LAPrep.LA
Shopped but Never Bought 
R
The problem 
R
Buyers are not Consumers 
R
No Experience to Guide Me 
R
Where do I Focus? 
R
Stalled Growth 
Different mindset, no guide or experience 
and no idea where to focus? 
R
The opportunity 
R
Be Inside the Buyer’s Mind 
D
Deliver Direct like a Distributor 
D
Develop Operating Procedures 
D
Double your Sales 
Think like a buyer, get placement 
like a distributor and utilize defined 
operating procedures 
D
Why 
... would this opportunity be able to help 
your business? 
R
+1 
5 Key Principles
1 | Set your prices appropriately 
Make sure you understand margin 
expectations throughout the 
wholesale value chain 
M
2 | The Devil is in the Agreement Get an experience advisor to review 
your Buyers & Brokers agreements 
M
3 | A Showcase Sell Sheet A designed & complete sell sheet is more 
important then how your product taste 
D
4 | Packaging Talks Professional packaging separates the pros 
from the casual or home grown 
D
5 | She who promotes best, wins Support your products with a full suite 
of demo and promotional programs 
D
+1 | Selling is hard, Ordering must be easy The Re-ordering starts 
at the first Order 
D
What 
... will be the most hardest for 
you to accomplish? 
[and why?] 
R
Harvest Star - Sales Growth Compass 
R
Sales Growth 
Harvest Star 
R
Sales Growth 
Compass 
Product 
Participate 
Customers Buyers 
Sales 
Promotion 
Price Place 
R
Building your Buyer Promotion & Place Program 
R
Buyer Lingo 
Performance 
TPRs 
Bill-Back 
SPIFS 
Scan Down 
http://retail.about.com/od/retailglossarya/ 
Non Performance 
Off Invoice 
Case Stack Down 
Free Fill 
MCB (Manufacturer 
Charge Back) 
Hip Pocket Deal 
M
http://static.squarespace.com/static/ 
53bec20de4b04d1a101deb59/53c05de9e4b02a0999c0df94/53c076e7e4b056735b98f163/140512 
2279983/EEK%20Logo%20Draft.gif http://static.squarespace.com/static/ 
53bec20de4b04d1a101deb59/53c05de9e4b02a0999c0df94/53c076e7e4b056735b98f163/140512 
2279983/EEK%20Logo%20Draft.gif 
Promotions - Buyer’s Pet Topic 
M
Buyer Questions 
• What kind of promotional support is being 
offered? 
• What are the frequency and depth of the 
promotions? 
• What is your plan to tell the consumer about 
the product? (demos, advertising, public 
relation campaigns, social media, etc.) 
• Have you put a lot of thought into your 
strategy, and are you supporting our efforts by 
participating in our programs? 
• Is the Product presented in an attractive and 
concise way? 
• How much existing distribution do you have 
with our customers? 
D
Promotion Ideas 
In Store Display 
Temporary Price 
Reductions 
Case Stack Down 
Coupons 
Contest and 
Sweepstakes 
Demos & Presentations 
Rebates 
Premiums 
Trade Allowance 
Trade Sales 
Promotions 
Cause Related / Fair- 
Trade 
Joint Promotions 
D
1st 
Quarter 2nd 
Quarter 3rd 
Quarter 4th 
Quarter 
CUSTOMERS MARKETING BUYERS PRODUCT 
Growth 
Roadmap 
-­‐ 
2015 
Project 
Title 
or 
Product 
Name 
R
Growth 
Roadmap 
Project 
Title 
or 
Product 
Name 
1st 
Quarter 2nd 
Quarter 3rd 
Quarter 4th 
Quarter 
PRODUCT 
Product 
IntroducCon 
New 
Channel 
Opening 
CUSTOMERS MARKETING BUYERS 
IntroducCon 
of 
New 
Product 
Placement 
rollout 
Support 
Product 
introduc1on 
with 
Promo1onal 
buyer 
campaign 
Social 
Targe1ng 
to 
drive 
in 
store 
purchasing 
R
Promotional & Marketing Calendar Template - FM Launchpad 
R
Building your Buyer Place - Distribution Elements 
R
PLACE 
• Third Party Storage: 
• In Outs 
• Storage 
• Pick & Pack 
• Freight In / Out 
• Backhaul costs (DC to individual 
Stores) 
• Freight Insurance 
• Temperature Issues 
• Chain of Custody (FSMA) 
M
Template - How to Launch a new Retailer Checklist 
R
R
D
Next Steps 
R
Local 101 Full-Day Intensive 
Monday 12/13 
Slow Money 
Saturday 11/15 Monday 11/18 
R
Q&A 
ALL

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Mind of a buyer presentation copy

  • 1. The Mind of a Buyer: How to deliver amazing growth to your retail sales in 2015 M
  • 2. Introductions Dwight Detter Forager / Buyer Whole Foods Market Michel Algazi Robert Gonsalves Greg Yudin Klaus Mager Food Centricity M
  • 3. About WFM’s Local Vendor Program • Local food systems • Conscious Capitalism • Small business empowerment • Diversity at the POS D
  • 4. About Food Centricity & FMH • Food Business Acceleration • Food Maker Launchpad • Food Maker Growth Path • Food Maker Hub M
  • 5. 3 Classic Elements of Food Product Business V01 PLAN BUILD GROW R
  • 6. 3 Successful Elements of a Food Maker Growth Path Program Plan SMART Build STRONG ProNfoevsiscieonal PRODUCTS Growth Path AlwNaeyvse rB Turiyeidng EInxfpreaqnudeinngt Grow FAST Customers SALES R
  • 7. Upcoming Production Resources for Food Makers in So Cal http://static.squarespace.com/static/ 53bec20de4b04d1a101deb59/53c05de9e4b02a0999c0df94/53c076e7e4b056735b98f163/140512 2279983/EEK%20Logo%20Draft.gif http://static.squarespace.com/static/ 53bec20de4b04d1a101deb59/53c05de9e4b02a0999c0df94/53c076e7e4b056735b98f163/140512 2279983/EEK%20Logo%20Draft.gif @ Powered by: www.LAPrep.LA
  • 8. Shopped but Never Bought R
  • 10. Buyers are not Consumers R
  • 11. No Experience to Guide Me R
  • 12. Where do I Focus? R
  • 13. Stalled Growth Different mindset, no guide or experience and no idea where to focus? R
  • 15. Be Inside the Buyer’s Mind D
  • 16. Deliver Direct like a Distributor D
  • 18. Double your Sales Think like a buyer, get placement like a distributor and utilize defined operating procedures D
  • 19. Why ... would this opportunity be able to help your business? R
  • 20. +1 5 Key Principles
  • 21. 1 | Set your prices appropriately Make sure you understand margin expectations throughout the wholesale value chain M
  • 22. 2 | The Devil is in the Agreement Get an experience advisor to review your Buyers & Brokers agreements M
  • 23. 3 | A Showcase Sell Sheet A designed & complete sell sheet is more important then how your product taste D
  • 24. 4 | Packaging Talks Professional packaging separates the pros from the casual or home grown D
  • 25. 5 | She who promotes best, wins Support your products with a full suite of demo and promotional programs D
  • 26. +1 | Selling is hard, Ordering must be easy The Re-ordering starts at the first Order D
  • 27. What ... will be the most hardest for you to accomplish? [and why?] R
  • 28. Harvest Star - Sales Growth Compass R
  • 30. Sales Growth Compass Product Participate Customers Buyers Sales Promotion Price Place R
  • 31. Building your Buyer Promotion & Place Program R
  • 32. Buyer Lingo Performance TPRs Bill-Back SPIFS Scan Down http://retail.about.com/od/retailglossarya/ Non Performance Off Invoice Case Stack Down Free Fill MCB (Manufacturer Charge Back) Hip Pocket Deal M
  • 33. http://static.squarespace.com/static/ 53bec20de4b04d1a101deb59/53c05de9e4b02a0999c0df94/53c076e7e4b056735b98f163/140512 2279983/EEK%20Logo%20Draft.gif http://static.squarespace.com/static/ 53bec20de4b04d1a101deb59/53c05de9e4b02a0999c0df94/53c076e7e4b056735b98f163/140512 2279983/EEK%20Logo%20Draft.gif Promotions - Buyer’s Pet Topic M
  • 34. Buyer Questions • What kind of promotional support is being offered? • What are the frequency and depth of the promotions? • What is your plan to tell the consumer about the product? (demos, advertising, public relation campaigns, social media, etc.) • Have you put a lot of thought into your strategy, and are you supporting our efforts by participating in our programs? • Is the Product presented in an attractive and concise way? • How much existing distribution do you have with our customers? D
  • 35. Promotion Ideas In Store Display Temporary Price Reductions Case Stack Down Coupons Contest and Sweepstakes Demos & Presentations Rebates Premiums Trade Allowance Trade Sales Promotions Cause Related / Fair- Trade Joint Promotions D
  • 36. 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter CUSTOMERS MARKETING BUYERS PRODUCT Growth Roadmap -­‐ 2015 Project Title or Product Name R
  • 37. Growth Roadmap Project Title or Product Name 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter PRODUCT Product IntroducCon New Channel Opening CUSTOMERS MARKETING BUYERS IntroducCon of New Product Placement rollout Support Product introduc1on with Promo1onal buyer campaign Social Targe1ng to drive in store purchasing R
  • 38. Promotional & Marketing Calendar Template - FM Launchpad R
  • 39. Building your Buyer Place - Distribution Elements R
  • 40. PLACE • Third Party Storage: • In Outs • Storage • Pick & Pack • Freight In / Out • Backhaul costs (DC to individual Stores) • Freight Insurance • Temperature Issues • Chain of Custody (FSMA) M
  • 41. Template - How to Launch a new Retailer Checklist R
  • 42. R
  • 43. D
  • 45. Local 101 Full-Day Intensive Monday 12/13 Slow Money Saturday 11/15 Monday 11/18 R