Millgate is a leading UK telecom and IT services provider, serving over 6,000 organizations with £41 million turnover in 2014. They specialize in designing, implementing, and managing customized communication solutions for their customers. Customers are personally served by dedicated account managers and support teams, for which Millgate is renowned for its excellent customer service and high retention rates. Millgate invests heavily in training to ensure technical support teams meet the highest standards.
Postal Source provides innovative business communication solutions including mailing, shipping, and digital delivery services. They take a consultative approach to understand each client's unique needs and goals to design customized solutions. Postal Source aims to form long-term partnerships and guarantees cost savings through their analysis, project management, and support services. They offer a variety of products and take pride in their customer service.
Hosting Network (India) Pvt Ltd is a leading business process outsourcing company based in Hyderabad, India. They provide a range of customer service and support services including call center operations, technical helpdesk support, telemarketing, back office services, and research. Their mission is to be the partner of choice for data processing worldwide through rapid, cost-effective solutions. They aim to deliver high quality service through specialized technology, experienced human resources, and a customer-centric approach.
Trust CSM’s Managed Services Team to run your network and help desk, and get back to work doing what you do best – building initiatives that create corporate value. the Northeast’s Premiere Managed Service Provider, our World Class NOCs and Help Desk provide 24×7 monitoring and management of servers, network, applications and desktops, relieving you of the 24×7 network IT Services management headaches that keep you up nights. CSM’s Managed IT Services model can give you the peace of mind you need to focus on your business.
This document describes the services provided by Erudite Finlop & Lawton, an outsourcing firm for accounting, finance, and taxation services. They have expertise in international accounting practices and serve multi-national companies. Their services include bookkeeping, tax preparation, financial statement preparation, and acting as a virtual CFO. They aim to maximize customer satisfaction through highly professional and cost-effective services. Client testimonials praise their thorough, fast, and diligent work delivered on deadlines.
Genesis Techno Solutions PVT LTD is an ISO 9001:2008 certified outsourcing company located in India that was started in 2014. It provides call center and customer service outsourcing solutions using a blended model of voice and digital channels. The company aims to help clients manage their customer relationships through efficient, high-quality service delivered at competitive rates.
One stop solution for high quality, time bound and cost effective Outsourcing Services for Data Processing, Market Research, Technical Support and Customer Support. - See more at: http://datamindgs.com
Hari Associates is a manpower sourcing company that specializes in providing manpower to companies in Noida, Greater Noida, and Delhi. They strive to provide perfect solutions to clients by finding the right candidates and sending them to fulfill staffing needs. Their services are acclaimed for credibility, reliability, and timely delivery. They have a large clientele due to affordable rates and their ability to understand clients' visions and match candidates' qualities to organizational culture. Their strengths include confidentiality, speed, delivering on promises, transparency, and building trust with clients and candidates.
Postal Source provides innovative business communication solutions including mailing, shipping, and digital delivery services. They take a consultative approach to understand each client's unique needs and goals to design customized solutions. Postal Source aims to form long-term partnerships and guarantees cost savings through their analysis, project management, and support services. They offer a variety of products and take pride in their customer service.
Hosting Network (India) Pvt Ltd is a leading business process outsourcing company based in Hyderabad, India. They provide a range of customer service and support services including call center operations, technical helpdesk support, telemarketing, back office services, and research. Their mission is to be the partner of choice for data processing worldwide through rapid, cost-effective solutions. They aim to deliver high quality service through specialized technology, experienced human resources, and a customer-centric approach.
Trust CSM’s Managed Services Team to run your network and help desk, and get back to work doing what you do best – building initiatives that create corporate value. the Northeast’s Premiere Managed Service Provider, our World Class NOCs and Help Desk provide 24×7 monitoring and management of servers, network, applications and desktops, relieving you of the 24×7 network IT Services management headaches that keep you up nights. CSM’s Managed IT Services model can give you the peace of mind you need to focus on your business.
This document describes the services provided by Erudite Finlop & Lawton, an outsourcing firm for accounting, finance, and taxation services. They have expertise in international accounting practices and serve multi-national companies. Their services include bookkeeping, tax preparation, financial statement preparation, and acting as a virtual CFO. They aim to maximize customer satisfaction through highly professional and cost-effective services. Client testimonials praise their thorough, fast, and diligent work delivered on deadlines.
Genesis Techno Solutions PVT LTD is an ISO 9001:2008 certified outsourcing company located in India that was started in 2014. It provides call center and customer service outsourcing solutions using a blended model of voice and digital channels. The company aims to help clients manage their customer relationships through efficient, high-quality service delivered at competitive rates.
One stop solution for high quality, time bound and cost effective Outsourcing Services for Data Processing, Market Research, Technical Support and Customer Support. - See more at: http://datamindgs.com
Hari Associates is a manpower sourcing company that specializes in providing manpower to companies in Noida, Greater Noida, and Delhi. They strive to provide perfect solutions to clients by finding the right candidates and sending them to fulfill staffing needs. Their services are acclaimed for credibility, reliability, and timely delivery. They have a large clientele due to affordable rates and their ability to understand clients' visions and match candidates' qualities to organizational culture. Their strengths include confidentiality, speed, delivering on promises, transparency, and building trust with clients and candidates.
Diligent Gulf is an IT solutions provider established in 1991 in Dubai that offers managed IT services, cloud services, and integrated solutions to organizations across sectors in the Middle East. It aims to empower clients with technological independence and has experience catering to financial institutions, manufacturing companies, and government agencies. The company values prioritizing customers, quality of service, and professionalism from its employees.
The document discusses the MED Contact Centre in New Zealand, which handles contacts for multiple government agencies. It provides statistics on the centre's performance, describes its quality systems and culture of continuous improvement, and highlights positive feedback received about the excellent customer service provided. The centre aims to deliver a high quality client experience through innovation, excellence in service delivery, and developing its people.
We are a growing Systems Integration company having alliance with Key OEMs like Dell, Cisco, HP etc. We provide end-to-end IT solutions which enables our customers increase efficiency and productivity to grow their business. We successfully bring together customized IT solutions and comprehensive engineering expertise, and best-in-class products to offer solutions tailored to meet your organization’s unique business requirements.
We assess, design, acquire, implement and support your IT hardware and software solutions.
The document discusses merchant services provided by Litle & Co. Litle provides superior customer service through a low representative-to-customer ratio and proactive monitoring systems. Their merchant services group helps clients manage chargebacks, improve authorization rates, minimize interchange costs, and optimize operational performance through data analysis and recommendations rather than just reactive support. Litle's goal is to help merchants focus on growing their business by proactively addressing payment processing issues.
IT Infrastructure Solutions - KSR Computer SystemsSurjeet Kumar
We are IT Solutions and system integrator company based out Delhi. we deals in IT Infrastructure hardware supply, software & hardware technical support, Systems Design, Integration, and Implementation and IT outsourcing.
MAVEN BPO is a global business process outsourcing firm that provides contact center and back office solutions. It handles services like customer support, order management, financial management, and virtual assistants. MAVEN BPO aims to simplify business processes and allow clients to focus on their core business while MAVEN BPO handles administrative functions. It prides itself on its experienced workforce and customized solutions tailored to clients' specific needs.
Gladman Manpower Solutions is a human resources consultancy specialized in recruitment, training, and consulting that has been operating since 2011. The document provides an overview of the company's services, sectors it serves, principles of operation, and financial terms. Key points include that Gladman is committed to helping organizations improve productivity through efficient HR use and competitive advantages. It provides recruitment for various levels of management across multiple industries. The company aims to form long-term, supportive relationships with clients.
Your PC Team is an IT services company that provides individually tailored solutions to help businesses operate more efficiently through services like IT support, communication systems, and connectivity solutions. They work with clients to understand their needs and develop strategies to align technology with business goals. Your PC Team prides itself on building long-term client relationships and delivering high-quality, cost-effective solutions that drive value and results for its clients.
Tekcetera provides professional technology services including hardware, software, support, and infrastructure solutions. They aim to improve reliability, increase productivity, and help businesses expand through innovative and cost-effective strategies. Tekcetera's goal is to ensure that technology "clicks" and works effectively for their clients' businesses.
Task Network Inc. is a business process outsourcing company that aims to help businesses become more efficient and profitable by outsourcing back office tasks. It recruits and manages skilled employees in the Philippines to perform tasks for client companies for a fraction of the cost of hiring employees locally. Task Network handles all aspects of outsourcing, including recruitment, training, facilities, equipment, and ongoing management to provide an all-in-one outsourcing solution. Its goal is to form long-term partnerships with clients and help them focus on core business activities while outsourced tasks are completed reliably and to a high standard.
Task Network Inc. is a business process outsourcing company that aims to help businesses outsource their back office tasks to a skilled offshore workforce. This allows business owners to save 50-70% on operational costs and focus on more important aspects of running their business. Task Network handles all aspects of outsourcing, including recruitment, training, and ongoing management of staff. Their goal is to become a reliable partner for clients and help them become more efficient, productive, and profitable.
Task Network Inc. is a business process outsourcing company that aims to help businesses outsource their back office tasks to a skilled offshore workforce. This allows business owners to save 50-70% on operational costs and focus on more important aspects of running their business. Task Network handles all aspects of outsourcing, including recruitment, training, and ongoing management of staff. Their goal is to become a reliable partner for clients and help them become more efficient, productive, and profitable.
This document provides information about IT support services from Origin, an Auckland-based IT company. It outlines Origin's background and clients, then details the implementation process for a new IT support service which includes discovery, proposal, setup, training and ongoing support. Costs vary depending on the size and complexity of the company but typically start at $7,000-$20,000 for onboarding. Ongoing support costs are $40-80 per user per month. Outsourcing to Origin provides access to IT expertise, tools, training and managed costs.
El documento describe diferentes tipos de videos: videos de sensibilización para aumentar la conciencia personal; videos de registro que capturan escenas cotidianas; videos de producto para promocionar bienes; y videos de proceso que muestran las etapas de creación de un video.
This short document contains two lines about a Chinese temple located in Chonburi, Thailand and monkeys that can be found in Chonburi, Thailand. It gives a glimpse of some architectural features from a Chinese temple and mentions the presence of monkeys in the area around Chonburi in Thailand.
El documento presenta una breve descripción de varios ejemplos notables de la arquitectura islámica a través de la historia, incluyendo la Gran Mezquita de Kairuan, la Cúpula de la Roca en Jerusalén, la Mezquita de Shah en Isfahán, la Mezquita Azul en Estambul y la Madrasa de Uzbekistán. Estas obras arquitectónicas ilustran elementos característicos como cúpulas, patios, minaretes y el uso de azulejos y vidrieras. Sir
RAHUL SHIPPING is an international freight forwarding company operating in Azerbaijan since 1999. They handle imports through ports in Georgia, Iran, and Turkey, as well as exports from Azerbaijan to countries like India, UAE, and South Korea. The company provides various freight services and can handle all logistics needs. Azerbaijan is a rapidly growing economy due to its oil and gas wealth. The government has invested heavily in infrastructure projects like the Crystal Palace and Flame Towers. Future projects include the massive Khazar Islands development and Azerbaijan Tower, which will be the world's tallest building. RAHUL SHIPPING has helped with projects like the large Gizildash Cement Factory and transported machinery for other developing industrial parks
CS BFurlong - Manual de estilo presmultimedia - 2010El Profe
Este manual proporciona consejos sobre el diseño de presentaciones multimedia efectivas. Recomienda centrarse en el contenido, la audiencia y los objetivos, y utilizar plantillas, colores, fuentes y tamaños de letra legibles. Además, sugiere el uso moderado de fotos, animaciones y sonido, y considerar cómo se proyectará la presentación.
Visit masada memorial chapels more & other version of prayers. With an mission to provide affordable, effective and respectful services we provide prearranged services according to Halacha (Jewish Law) and Daat Torah. Local, independent Jewish funeral home to help you and your family.
Diligent Gulf is an IT solutions provider established in 1991 in Dubai that offers managed IT services, cloud services, and integrated solutions to organizations across sectors in the Middle East. It aims to empower clients with technological independence and has experience catering to financial institutions, manufacturing companies, and government agencies. The company values prioritizing customers, quality of service, and professionalism from its employees.
The document discusses the MED Contact Centre in New Zealand, which handles contacts for multiple government agencies. It provides statistics on the centre's performance, describes its quality systems and culture of continuous improvement, and highlights positive feedback received about the excellent customer service provided. The centre aims to deliver a high quality client experience through innovation, excellence in service delivery, and developing its people.
We are a growing Systems Integration company having alliance with Key OEMs like Dell, Cisco, HP etc. We provide end-to-end IT solutions which enables our customers increase efficiency and productivity to grow their business. We successfully bring together customized IT solutions and comprehensive engineering expertise, and best-in-class products to offer solutions tailored to meet your organization’s unique business requirements.
We assess, design, acquire, implement and support your IT hardware and software solutions.
The document discusses merchant services provided by Litle & Co. Litle provides superior customer service through a low representative-to-customer ratio and proactive monitoring systems. Their merchant services group helps clients manage chargebacks, improve authorization rates, minimize interchange costs, and optimize operational performance through data analysis and recommendations rather than just reactive support. Litle's goal is to help merchants focus on growing their business by proactively addressing payment processing issues.
IT Infrastructure Solutions - KSR Computer SystemsSurjeet Kumar
We are IT Solutions and system integrator company based out Delhi. we deals in IT Infrastructure hardware supply, software & hardware technical support, Systems Design, Integration, and Implementation and IT outsourcing.
MAVEN BPO is a global business process outsourcing firm that provides contact center and back office solutions. It handles services like customer support, order management, financial management, and virtual assistants. MAVEN BPO aims to simplify business processes and allow clients to focus on their core business while MAVEN BPO handles administrative functions. It prides itself on its experienced workforce and customized solutions tailored to clients' specific needs.
Gladman Manpower Solutions is a human resources consultancy specialized in recruitment, training, and consulting that has been operating since 2011. The document provides an overview of the company's services, sectors it serves, principles of operation, and financial terms. Key points include that Gladman is committed to helping organizations improve productivity through efficient HR use and competitive advantages. It provides recruitment for various levels of management across multiple industries. The company aims to form long-term, supportive relationships with clients.
Your PC Team is an IT services company that provides individually tailored solutions to help businesses operate more efficiently through services like IT support, communication systems, and connectivity solutions. They work with clients to understand their needs and develop strategies to align technology with business goals. Your PC Team prides itself on building long-term client relationships and delivering high-quality, cost-effective solutions that drive value and results for its clients.
Tekcetera provides professional technology services including hardware, software, support, and infrastructure solutions. They aim to improve reliability, increase productivity, and help businesses expand through innovative and cost-effective strategies. Tekcetera's goal is to ensure that technology "clicks" and works effectively for their clients' businesses.
Task Network Inc. is a business process outsourcing company that aims to help businesses become more efficient and profitable by outsourcing back office tasks. It recruits and manages skilled employees in the Philippines to perform tasks for client companies for a fraction of the cost of hiring employees locally. Task Network handles all aspects of outsourcing, including recruitment, training, facilities, equipment, and ongoing management to provide an all-in-one outsourcing solution. Its goal is to form long-term partnerships with clients and help them focus on core business activities while outsourced tasks are completed reliably and to a high standard.
Task Network Inc. is a business process outsourcing company that aims to help businesses outsource their back office tasks to a skilled offshore workforce. This allows business owners to save 50-70% on operational costs and focus on more important aspects of running their business. Task Network handles all aspects of outsourcing, including recruitment, training, and ongoing management of staff. Their goal is to become a reliable partner for clients and help them become more efficient, productive, and profitable.
Task Network Inc. is a business process outsourcing company that aims to help businesses outsource their back office tasks to a skilled offshore workforce. This allows business owners to save 50-70% on operational costs and focus on more important aspects of running their business. Task Network handles all aspects of outsourcing, including recruitment, training, and ongoing management of staff. Their goal is to become a reliable partner for clients and help them become more efficient, productive, and profitable.
This document provides information about IT support services from Origin, an Auckland-based IT company. It outlines Origin's background and clients, then details the implementation process for a new IT support service which includes discovery, proposal, setup, training and ongoing support. Costs vary depending on the size and complexity of the company but typically start at $7,000-$20,000 for onboarding. Ongoing support costs are $40-80 per user per month. Outsourcing to Origin provides access to IT expertise, tools, training and managed costs.
El documento describe diferentes tipos de videos: videos de sensibilización para aumentar la conciencia personal; videos de registro que capturan escenas cotidianas; videos de producto para promocionar bienes; y videos de proceso que muestran las etapas de creación de un video.
This short document contains two lines about a Chinese temple located in Chonburi, Thailand and monkeys that can be found in Chonburi, Thailand. It gives a glimpse of some architectural features from a Chinese temple and mentions the presence of monkeys in the area around Chonburi in Thailand.
El documento presenta una breve descripción de varios ejemplos notables de la arquitectura islámica a través de la historia, incluyendo la Gran Mezquita de Kairuan, la Cúpula de la Roca en Jerusalén, la Mezquita de Shah en Isfahán, la Mezquita Azul en Estambul y la Madrasa de Uzbekistán. Estas obras arquitectónicas ilustran elementos característicos como cúpulas, patios, minaretes y el uso de azulejos y vidrieras. Sir
RAHUL SHIPPING is an international freight forwarding company operating in Azerbaijan since 1999. They handle imports through ports in Georgia, Iran, and Turkey, as well as exports from Azerbaijan to countries like India, UAE, and South Korea. The company provides various freight services and can handle all logistics needs. Azerbaijan is a rapidly growing economy due to its oil and gas wealth. The government has invested heavily in infrastructure projects like the Crystal Palace and Flame Towers. Future projects include the massive Khazar Islands development and Azerbaijan Tower, which will be the world's tallest building. RAHUL SHIPPING has helped with projects like the large Gizildash Cement Factory and transported machinery for other developing industrial parks
CS BFurlong - Manual de estilo presmultimedia - 2010El Profe
Este manual proporciona consejos sobre el diseño de presentaciones multimedia efectivas. Recomienda centrarse en el contenido, la audiencia y los objetivos, y utilizar plantillas, colores, fuentes y tamaños de letra legibles. Además, sugiere el uso moderado de fotos, animaciones y sonido, y considerar cómo se proyectará la presentación.
Visit masada memorial chapels more & other version of prayers. With an mission to provide affordable, effective and respectful services we provide prearranged services according to Halacha (Jewish Law) and Daat Torah. Local, independent Jewish funeral home to help you and your family.
Ẅ bike 雙人的幸福
You Bike公共自行車提供乘客可以便利旅遊,用腳踏車的視角體驗在城市中不同風景下的輕旅行;由於現在社會逐漸邁向高齡化,加上許多家庭逐漸重視假日的親子休閒時光,因此,我們提出double you bike計畫,讓旅行不再受到單一機型而限制,也提供一個增進家庭間情感的互動,希望可以讓社會變得更加便利、讓民眾更加瞭解微笑便利的意涵—旅遊重新定義
Materi Pelajaran Fiqih Semester 2 Kelas III Madrasah Ibtidaiyaharofahku_arofahku
Dokumen tersebut membahas tentang amalan-amalan pada bulan Ramadhan khususnya salat Tarawih dan Witir. Salat Tarawih adalah salat sunah yang dikerjakan setiap malam Ramadhan berjumlah dua belas rakaat termasuk Witir tiga rakaat, sedangkan Salat Witir adalah salat sunah yang dikerjakan setelah Isya dengan rakaat ganjil minimal satu rakaat. Dokumen juga menjelaskan keutamaan dan cara melaks
Este documento describe los principios básicos del lenguaje audiovisual, incluyendo que está compuesto de imagen y sonido. Explica que tiene elementos morfológicos como música, efectos de sonido, palabras y silencios, e imágenes icónicas o abstractas. También cubre aspectos sintácticos como diferentes planos, ángulos de cámara y movimientos de cámara como panorámicas y travellings.
The document discusses constitutional protections and a Supreme Court case related to hijras (transgender people) in Pakistan. It summarizes that Article 9, 25, and 26 of Pakistan's constitution prohibit deprivation of life/liberty and discrimination based on sex. A 2011 Supreme Court case ordered the government to officially recognize hijras as a separate gender and allow people to identify that way on national IDs. This was important as IDs are needed for many activities. The document also discusses organizations advocating for hijra rights like gender equality in Pakistan.
Este documento presenta los objetivos y contenido de una presentación sobre la creación de citas y referencias utilizando el manual de estilo APA. Brevemente introduce los manuales de estilo, su importancia y aspectos básicos del manual APA. Explica cómo citar diferentes fuentes como autores individuales, grupos y diferentes tipos de publicaciones. Además, cubre los elementos necesarios para crear referencias bibliográficas y ofrece ejemplos para libros, publicaciones periódicas y páginas web. Por último, destaca la importancia de la ética en la
Austin IT Support - What Makes Us DifferentLori Mankin
MyITpros is an IT solutions company that has been providing services to Central Texas businesses since 1993. They pride themselves on fast response times, offering a financially-backed SLA with a two hour response guarantee. They utilize a team-based approach where clients are assigned a dedicated account manager as their single point of contact. This allows clients to benefit from a deeper breadth of combined knowledge across the MyITpros team. MyITpros also takes a proactive approach through regular reviews, on-site visits and detailed reporting to address potential IT needs and keep clients informed.
The document discusses Woodford Heating's growth and success over the past years. It highlights the company's focus on customer satisfaction, experienced team, and commitment to quality. Woodford has expanded its services and now includes an FM division to provide long-term maintenance in addition to installation work. The company aims to continue delivering excellent projects and service.
This document describes the accounting, payroll, taxation, and business management services offered by Initor. It provides details on their team of qualified professionals in India, the US, and UK. Initor specializes in bookkeeping, management reporting, payroll processing, and tax filing. They aim to customize systems and processes for each client through an experienced transition team. Initor operates securely using various models and has ISO certifications for quality and information security. The summary highlights Initor's US-qualified staff, low costs and fast turnaround times, comprehensive services, and experience serving international clients.
Cyber System is a leading IT company that has provided medical billing and customer support services to US clients since 2011. It employs 70 people to handle these services. The company aims to help clients grow revenue, improve operations, and increase customer satisfaction while reducing costs. Cyber System provides various business process outsourcing services including provider enrollment, auditing, accounts receivable management, data entry, claims processing, and more. It was incorporated in Pakistan in 2011 and aims to achieve leadership in technology through high quality and cost effective solutions.
Ideas Unlimited strives to provide cost effective services to meet all of our clients business needs. We offer 24/7 customer support, call center support, backend admin support, virtual business support and many other services.
By using CCE to provide IT Services and support to your clients, you will be drawing on a wealth of expertise, experience, investment and independence. You will be free to nurture your key relationships using CCE to provide the resources, infrastructure, services and support your clients require. Technical issues on a Sunday? No problem. CCE provide a 24/7/365 in house support desk to all our channel partners.
This presentation was designed to give insight into company morals and show the client that their business is secure partnering with us. This isn't a product presentation, It's a informatic presentation.
This document summarizes the services provided by an energy supplier registration team:
The registration team handles transferring accounts smoothly and ensures all sites are registered by the contract start date. They provide updates throughout the registration process. The supplier has a 100% success rate in harmonizing supply and contract start dates.
Dedicated customer relationship managers with industry expertise provide specialist support. They aim to resolve queries on the first attempt based on their understanding of customer needs.
Annual portfolio reviews analyze billing, queries, and credit/debt positions to identify trends and ensure energy needs continue to be met. The registration and support services are designed to fit the specific needs of businesses.
EDGE Professional Services is a full-service staffing firm focused on technical and IT personnel. They provide quality-centric and value-based staffing solutions through establishing partnerships with their employees, consultants, and clients. EDGE ensures quality through best practices in recruiting, account management, and consultant care. They offer flexible staffing solutions nationally across industries such as engineering, technology, and government.
Progressive London IT is a leading IT recruitment consultancy that has been in business for over 21 years. They work with over 90% of FTSE 100 companies and have offices across Europe, Asia, and North and South America. They provide both permanent and contract recruitment across multiple industries and technology areas.
Progressive London IT is a leading recruitment consultancy specializing in IT recruitment. They have over 21 years of experience in the industry and work with over 90% of the FTSE 100 companies. They provide both permanent and contract recruitment services globally across multiple industries including IT, oil and gas, pharmaceuticals, and engineering.
The document summarizes the services provided by Adserve Contact Center, an outsourcing contact center company in Saudi Arabia. It describes the common problems faced by customer service departments, such as long wait times and unanswered calls. It then introduces Adserve Contact Center as a solution that can completely outsource and manage a company's customer service operations using trained staff and technology. This allows companies to focus on their core business while improving customer service and reducing costs.
Steve Rowland is the Business Development contact at eXceeding. eXceeding's mission is to ensure technology is an asset, not a problem for clients. They identify the correct service/solution and secure it at the best price. Their six core values are understanding expectations, acting with integrity, bridging technology and business, sourcing solutions impartially, saving clients money, and creating lasting relationships. eXceeding was founded to address flaws in how clients work with ICT providers. They help clients overcome not knowing what they don't know by providing services like IT spend reduction, tender services, consulting, and sourcing flexible consulting skills.
Steve Rowland is the Business Development contact at eXceeding. eXceeding's mission is to ensure technology is an asset, not a problem for clients. They identify the correct service/solution and secure it at the best price. Their six core values are understanding expectations, acting with integrity, bridging technology and business, sourcing solutions impartially, saving clients money, and creating lasting relationships. eXceeding was founded to address flaws in how clients work with ICT providers. They help clients overcome not knowing what they don't know by providing services like IT spend reduction, tender services, consulting, and sourcing flexible consulting skills.
Velocity Network Solutions is an IT services company founded in 1999 that provides services such as backup and disaster recovery, network security, cloud computing, and remote support to small and mid-sized businesses in Southern California. The company was started by a former Yahoo network administrator who saw a need for experienced IT professionals to serve local businesses. Velocity aims to understand clients' business needs and drive their initiatives through practical IT solutions. It employs only experienced technicians and provides dedicated support through a zero-tier helpdesk model without passing clients between support levels.
The document discusses managed IT services which allow businesses to receive IT support without hiring full-time staff. It describes how managed services provide businesses with the benefits of an in-house IT department through remote monitoring and management. Specific services offered include 24/7 support, network security, backup and disaster recovery, and IT infrastructure management for a fixed monthly fee.
Progressive London IT is a leading IT recruitment consultancy that has been in business for over 21 years. They work with over 90% of FTSE 100 companies and have offices across Europe, Asia, and North and South America. They provide both permanent and contract recruitment across multiple industries including IT, oil and gas, pharmaceuticals, and engineering.
Progressive London IT is a leading IT recruitment consultancy that has been in business for over 21 years. They work with over 90% of FTSE 100 companies and have offices across Europe, Asia, and North and South America. They provide both permanent and contract recruitment across multiple industries including IT, oil and gas, pharmaceuticals, and engineering.
Progressive London IT is a leading IT recruitment consultancy that has been in business for over 21 years. They work with over 90% of FTSE 100 companies and have offices across Europe, Asia, and North America. They provide both permanent and contract recruitment across multiple industries including IT, oil and gas, pharmaceuticals, and engineering.
Progressive London IT is a leading IT recruitment consultancy that has been in business for over 21 years. They work with over 90% of FTSE 100 companies and have offices across Europe and Asia. They provide both permanent and contract recruitment across multiple industries including IT, oil and gas, pharmaceuticals, and engineering.
GraphRAG for Life Science to increase LLM accuracyTomaz Bratanic
GraphRAG for life science domain, where you retriever information from biomedical knowledge graphs using LLMs to increase the accuracy and performance of generated answers
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
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zkStudyClub - LatticeFold: A Lattice-based Folding Scheme and its Application...Alex Pruden
Folding is a recent technique for building efficient recursive SNARKs. Several elegant folding protocols have been proposed, such as Nova, Supernova, Hypernova, Protostar, and others. However, all of them rely on an additively homomorphic commitment scheme based on discrete log, and are therefore not post-quantum secure. In this work we present LatticeFold, the first lattice-based folding protocol based on the Module SIS problem. This folding protocol naturally leads to an efficient recursive lattice-based SNARK and an efficient PCD scheme. LatticeFold supports folding low-degree relations, such as R1CS, as well as high-degree relations, such as CCS. The key challenge is to construct a secure folding protocol that works with the Ajtai commitment scheme. The difficulty, is ensuring that extracted witnesses are low norm through many rounds of folding. We present a novel technique using the sumcheck protocol to ensure that extracted witnesses are always low norm no matter how many rounds of folding are used. Our evaluation of the final proof system suggests that it is as performant as Hypernova, while providing post-quantum security.
Paper Link: https://eprint.iacr.org/2024/257
zkStudyClub - LatticeFold: A Lattice-based Folding Scheme and its Application...
Millgate presentation
1.
2. About Millgate
We are a leading Telecom & IT integrator
providing fully managed ICT solutions.
In 1996 we opened our first office providing managed
Telecom & IT services to local businesses. Today we serve
over 6000 organisations nationwide with a group turnover
of over £41 million in 2014 and are ranked as one of the top
100 providers in UK.
We specialise in designing, implementing and managing bespoke
communication solutions. We hold accreditation and strategic
partnerships with leading global vendors.
By choosing Millgate, you will be personally served by
one of our account managers and the in-house support
and engineering team. We are renowned for our fully
managed account service, quality customer experience
and high customer retention. Quite simply our
customers keep coming back to us.
We invest heavily in training and
development ensuring our
support teams are accredited
to the highest standards of
technical service excellence.
Our mission is
“to provide exceptional service to
enhance our clients’ business by
connecting people & information
seamlessly and effectively.”
3. Portfolio Overview
IT
Consultancy
Network &
Cabling
IT
Software
IT
Hardware
Design &
Installation
IT
Infrastructure
Cloud
Audio
Visual
Calls
& Lines
Data &
BroadbandMobility
Telephone
Systems
Video
&Voice
Conferencing
Unified
Communication
Call
Recording
Repair
Center
Pre-sale
Support
ITMaintenance
Service
24/7Service
Help Desk
Data
Recovery
Full
Managed
Service
Monitoring
& Health
Checks
IT Disposal
ITSolutions
Connect
ITSupport
Office
Relocation
6. Became
Cisco
Select
Partner
Became
Microsoft
Silver
Partner
1996
Managing Director
Chris Calvert
opened Millgate's
first office in
Yorkshire.
2005 2015
Achieved IBM
Business
Partner status
Achieved HP
Gold Partner
status
Received
grant funding
from Yorkshire
Forward
Opened the
first Millgate
Eco Data Centre
at Genesis
Business Park
Sales Director
Chris Headon
Joined Millgate
Relocated to new
office in Sheffield
Vantage Park
Director Sam Bell
joined Millgate’s
business telecom
division "Millgate
Connect"
Opened an
on-site
mobile phone
and tablet
repair center.
Opened a
regional sales
& service
office in
Manchester
Sales
reached
£41million &
purchased
a new office
Became
ShoreTel's
Authorised
Champion
Partner
Became
Mitel
Authorised
Partner
Became
one of the top
100 VARS in UK
Became
VMware
Partner
Became
Citrix
Partner
Became
Truphone Strategic
Partner
Launched
the first Sales
Academy
Team
Became
Symantec Silver
Partner
Became
DELL Preferred
Partner
Became
Avaya Authorised
Partner
Became
Lenovo
Business Partner
MSP
Became
BT Wholesale
Partner
Became
Oracle Gold
Partner
Access
Accounts
Dealer
SAP
Intergration
Millgate
Timeline
9. What our Customers think of us?
“Millgate provide us with an exceptional level of customer
service. We like the personal service and the money saved
with their account management service. Tracy our account
manager is very pro-active and recommends the correct
bolt-ons that make us good savings.”
David H. | Managing Director | Euro Tran Despatch
“My experience with Millgate has enabled me to concentrate on my day-to-day job, rather
than have to worry about being ripped off or over charged by a supplier. I also know that if I
need quality technical engineering work at last minute. Millgate will find a way of meeting my
expectations and deadlines.”
James T. | Head of IT Services| St Columba’s College
“I have been dealing with Millgate for 5 years now and
have never been let down. Every enquiry has been handled
efficiently and Millgate has always been the best value.”
Andrew H. | Engineering Manager | Mouchel
“We migrated to Millgate for our mobiles, lines and calls
as well as 120 ADSL lines. Every single person I have dealt
with in Millgate has been exceptionally helpful and friendly.
Where we did have problems, the Millgate team worked
tirelessly to support us.”
Luke K. | IT & Systems Manager | SACO
“Millgate have been a very valuable partner for the Liverpool
Everyman project and for the day to day IT requirements for
LMTT. Being able to trust our account manager and know
that there is an experienced and professional group of
engineers within the solutions team that are just a phone
call away has meant we have tailored IT solutions and
support at very competitive prices.”
Mark D. | IT Services Manager | LMTT (Liverpool
Everyman Theatre)
“Millgate value the customer’s relationship with their
suppliers, and that is reflected in the professionalism of their
interactions. The bottom line is that they make sourcing
easier and help to get to savings faster.”
David L. | IT Projects Manager | B&M Retail Limited
“Our account Manager at Millgate always provides an
excellent service and has reduced our IT and Telecoms
expenditure considerably.”
Stuart B. | IT Manager | Vets 4 Pets
10. Customer Service
You will be personally served by one of our account
managers and the support team, making sure that
everything runs smoothly.
We are renowned for our quality customer service
and high retention rate - We thrive on satisfying and
retaining our clients.
We invest heavily on training our employees to ensure
that they deliver the best service and solutions possible.
EXCELLENT
CUSTOMER
SERVICE
2014
11. Customer Service Charter
We are connected...
Customer Service
Charter
Customer Service Charter
The Customer Service Charter sets out our commitment to delivering a high standard of customer service. It outlines the type of
service we aim to provide, how to contact us and give us feedback, particularly if anything goes wrong and how you can assist us
to better serve you.
Key Commitments
We will continuously work towards improving the standards of service and our company’s relationship with you will be guided by
the following principles:
a. Accountability
i) We will ensure all our products and services comply with the relevant laws and regulations of the U.K.
ii)
b. Fairness
i) We will act fairly and reasonable towards you in a consistent and ethical manner.
ii) We will establish a clear set of procedures to ensure that any dispute between us will be resolved fairly and quickly. For more
details on our complaints procedure, please ask for a copy of the procedure which will be sent to you.
c. Privacy
i)
information. Your company information will not be revealed unless other wised authorised by you or required by law to do so.
ii) We will not use your personal information for our own marketing purposes if you inform us that you object to this practice.
iii) We will comply at all times with the provisions of the Personal Data Protection Act 1998.
d. Reliability
i)
ii)
handset recalls.
e. Transparency
i) We will provide you with clear, relevant and timely information to help you make informed decisions about our products and
services, where applicable we will provide terms and conditions or certain services.
ii) We will provide information clear and free from jargon.
iii) We will inform you, through various channels (e.g. by email, by telephone, by post and in person) you can also contact us for
information or to provide feedback through these channels.
Standards of Service
have set out the below SLA’s which you can expect us to deliver the respective services.1. Customer Service
We aim to resolve phone enquiries promptly:
• We try to resolve all enquiries on the 1st call.
• If a follow up call is required we aim to resolve these within 24 working hours.• Where an enquiry is complex, this will be escalated to a Manager who can deal with the enquiry, if the enquiry cannot be dealt
with satisfactorily then the Manager must provide a time frame within which a response can be made.We aim to resolve all written enquires promptly:
• We will respond to any written enquires within 2 working days.• Where an enquiry is complex, we will aim to resolve the enquiry within 5 working days.• If an enquiry cannot be resolved within 5 working days, we will write to you again with a new SLA in which the enquiry will
be resolved.
We aim to resolve all email enquiries promptly:
• We will respond to all emails within 2 working hours.
• We aim to resolve all enquiries within 24 working hours.
• Where an enquiry is complex, this will be escalated to a Manager who can deal with the enquiry, if the enquiry cannot be dealt
with satisfactorily then the Manager must provide a time frame within which a response can be made.
We set to resolve any problems within 24 working hours:
• Depending on the nature of the issue this can sometimes exceed the service level, but we will always keep you updated of
the progress of the problem.
If you have any feedback which will improve our service to you then please tell us so we can change it.
2. Network Service Level Agreement (SLA)
Account Changes:
(Bolts ons, SIM Swaps, Usernames, Roaming)
• All enquires will be sent to the network and all changes will be made within
24 working hours
Credit Check
• Credit checking between 1-10 connection – 24 to 48 working hours
• Credit checking over 10 connections – 72 working hours
New Connections
• Connecting between 1-10 will be complete in 24 to 48 working hours
• Connecting over 10 will be complete within 72 working hours
Ports
• Porting between networks – 24 to 48 working hours
Upgrades
• Upgrading between 1-10 connection – 24 to 48 working hours
• Upgrading over 10 connections – up to 72 working hours
Credits
• Any credits will be credited to the customer’s account within 30 days
Billing Query
• All billing queries can take 5 working days, any complex billing queries can
take up to 30 days
Replacement SIM Cards
• You will receive a replacement SIM card the next working day
Number Change
• All requests to change a current number to a new one can take up to 5
working days
Replacement Bills
• If you require a copy of a previous bill, you will receive this within 5 working
days
Bill Analysis
• General bill analysis will be completed within 24 to 48 working hours
• More complex bills can take up to 7 working days
•
•
Lost and Stolen bars
• Any reports for lost and stolen bars will be dealt with immediately
Replacement handsets (Faulty)
• Orange – if you have 24 hour faulty replacement then you receive a new
handset within 24 working hours
• O2 – A replacement will be sent to you within 48 working hours
• SIM free handset – the replacement process varies depending on the hand-
set, but we will advise you on the process upon your initial call
Account Transfers
• If you require to move your numbers to a new account name, this will be
processed on the customers next billing date
How to contact us
services. Please do not hesitate to contact us if you have any questions as we are here to help.Address
Millgate Connect Limited
7 Vantage Drive
Tinsley
S9 1RG
Telephone Number
0114 242 7310
Fax
0114 243 9691
Email
connect@millgate.co.uk
day in case of emergencies.
Customer Care:
Name
Tracy Carr or Chris Kelsall
Phone
0114 242 7349
Email
tracy.carr@millgate.co.uk or chris.kelsall@millgate.co.uk
Name
Mobile
Our Customer Service Charter outlines how we will look after
your account including the service levels we provide.
12. Our Service
Fully-managed ICT Solutions
We understand how important effective ICT management is in a
successful business. That’s why we offer a fully-managed solution.
We analyse, design, implement and manage your bespoke ICT
solution.
Voice and Data
We offer an end-to-end fully-managed service for all mobile
network operators, landline, broadband, data services and
telephone system manufacturers.
IT Solutions and Support
WeprovideandmanageallaspectsofyourITservicesfromconsultation,
supply, installation to support. Using the latest developments in
technology we guarantee to make your IT & Communication infrastructure
more productive and cost effective.
13. IT Solutions
• IT Consultation
• IT Hardware
• IT Software
• IT Network & Data Cabling
• IT Design & Installation
• IT Infrastructure
• Cloud-based Technology
• Audio Visual Systems
14. IT Support
• Pre-sales Support
• Fully Managed Service
• 24/7 Service Help Desk
• IT Maintainance Service
• IT Monitoring & Health Checks
• Data Recovery
• IT Disposal
• Office Relocation
15. Cloud Services
• Colocation
• Collaboration
• Online backup
• Virtual Data Centre
• Workplace Recovery
• Hosted Desktop
17. Enterprise Mobility
NETWORKS
MOBILE
AIRTIME
DEVICE
MANAGEMENT
TARIFF
MANAGEMENT
COST
OPTIMISATION
• Management of network performance
• Roll out of updates and roadmap
• Fault reporting and monitoring
• Provision of tariffs and bolt-ons
• Usage monitoring and tariff refresh
• Support for international and roaming
• Supply, setup, service, delivery
• Repair, replace, finance
• MDM setup and support
• New tariff roadmap to 5G
• Full management of end user experience
• Reporting by user and by department
• Monthly usage analysis and audit
• Cost reduction through effective data
analytics
18. Enterprise Mobility Solutions
• Business Mobile and Data
• Mobile Broadband
• Fixed/ Mobile Convergence
• Business Applications
• Mobile Device Management
• M2M Data Solutions
• Vehicle and Asset Tracking
• Lone Worker Solutions
• Repair Centre
• Tariff Audit & Cost Management
19. Unified Communication & Collaboration
• IP PBX Telephone Systems
• Hosted / Virtualised PBX
• VoIP Telephone Systems
• System Design and Installation
• Support & Maintenance
• Design, Implementation & Training
20. • Calls and Line Rental
• Hosted Telephony
• IP Voice Solutions
• SIP
• Inbound Call Management
• Contact Centre & IVR
• Call Recording
GammaBusiness Communications
Fixed Line Services
21. Network & Connectivity Services
• Business Internet
• Leased Lines
• EFM
• FTTC
• WAN
• MPLS/VPN
• Bandwidth Management
• Data Centre Connectivity
ADSL
MIN MAX
Mbps
EFM
22. Proposed Poundland
Enterprise Mobility Project
• Migration of voice and data only airtime users
• Mobile Device Management for existing hardware fleet
• Complete Customer Lifecycle Management
• Device Repair & Replacement Service Offer
• Airtime Provision & Management
• Roadmaps to Enterprise Mobility
23. Connect
current charges per handset
28 handsets analysed over 1 month to 22/01/2013
Handset
InactiveDevices?
Voice
Data
B/berryEnterprise
B/berryInternet
Current Tariff
Rental Call Charges
Discount
Net Bill After
Any Discount
07734344505
Vodafone Voice Tariff Sharer + iPhone
£21.31
£5.62
£0.00
£26.93
07734344506
Vodafone Voice Tariff Sharer + iPhone
£21.31
£0.00
£0.00
£21.31
07734344508
Vodafone Voice Tariff Sharer
£12.80
£33.85
£0.00
£46.65
07734344510
Vodafone Voice Tariff Sharer
£12.80
£8.77
£0.00
£21.57
07734344512
Vodafone Voice Tariff Sharer
£12.80
£43.39
£0.00
£56.19
07734344513
Vodafone Voice Tariff Sharer
£12.80
£2.01
£0.00
£14.81
07734344514
Vodafone Voice Tariff Sharer
£12.80
£0.00
£0.00
£12.80
07734344515
Vodafone Voice Tariff Sharer + iPhone
£26.31
£2.21
£0.00
£28.52
07734344517
Vodafone Voice Tariff Sharer + iPhone
£21.31
£0.10
£0.00
£21.41
07734344534
Vodafone Voice Tariff Sharer + iPhone
£21.31
£11.18
£0.00
£32.49
07734344537
Vodafone Voice Tariff Sharer
£12.80
£0.00
£0.00
£12.80
07734344538
Vodafone Voice Tariff Sharer
£12.80
£28.59
£0.00
£41.39
07734344539
Vodafone Voice Tariff Sharer
£12.80
£3.03
£0.00
£15.83
07734344542
Vodafone Voice Tariff Sharer + iPhone
£26.31
£9.17
£0.00
£35.48
07734344544
Vodafone Voice Tariff Sharer
£12.80
£0.00
£0.00
£12.80
07734344551
Vodafone Voice Tariff Sharer + iPhone
£21.31
£9.33
£0.00
£30.64
07734344555
Vodafone Voice Tariff Sharer
£12.80
£0.62
£0.00
£13.42
07734344560
Vodafone Voice Tariff Leader
£170.00
£1.45
£0.00
£171.45
07734344561
Vodafone Voice Tariff Sharer + Data
£20.30
£0.92
£0.00
£21.22
07734344562
Vodafone Voice Tariff Sharer + iPhone
£21.31
£1.86
£0.00
£23.17
07734344563
Vodafone Voice Tariff Sharer
£12.80
£19.02
£0.00
£31.82
07734344567
Vodafone Voice Tariff Sharer
£12.80
£3.20
£0.00
£16.00
07734344575
Vodafone Voice Tariff Sharer
£12.80
£0.00
£0.00
£12.80
07734344611
Vodafone Voice Tariff Sharer + iPhone
£21.31
£0.00
£0.00
£21.31
07734344617
Vodafone Voice Tariff Sharer + iPhone
£21.31
£1.84
£0.00
£23.15
07734344627
Vodafone Voice Tariff Sharer
£12.80
£19.32
£0.00
£32.12
07734344799
Vodafone Voice Tariff Sharer
£12.80
£4.86
£0.00
£17.66
07826870245
Vodafone Voice Tariff Sharer
£12.80
£0.00
£0.00
£12.80
Totals
£618.20
£210.34
£0.00
£828.54
2 out of 28 devices appear to be inactive
TOTAL COST
£828.54
ANNUALISED COST
£9,942.48
Tariff Audit and Usage Analysis
We provide a full audit of your existing communications. Existing
tariff and call data will be analysed by our team of data analytic
experts.
Using sophisticated data analytics software, the exact usage data
is overlayed against all UK mobile network tariffs and bolt-on
options to present the most cost effective solution for your usage
profile.
Connect
executive summary
Customer: Hilco UK
Connections: 87
Current Tariffs: Vodafone - Various Tariffs
Current Charges
monthly annually
For all connections:
£7,236 £86,829
Average per connection (ARPU):
£83
£998
Most Competitive Alternative
monthly annually
For all connections:
£4,233 £50,793
Average per connection (ARPU):
£49
£584
Financial Saving
monthly annually
For all connections:
£3,003 £36,036
Average per connection:
£35
£414
EE Corpora
£50,792.68
CURRENT S £86,829.12
Orange Bu
£95,504.80
Orange Bu
£96,847.12
Based on the analysed bills, a saving of 42% (or £36036 per year) would be achieved on the optimum
tariffs. A detailed breakdown of the recommended tariffs is shown in Part 7.
£0
£20,000
£40,000
£60,000
£80,000
£100,000
EE Corporate Shared
CURRENT SPEND
Orange Business Sense 2 yrs (free national calls)
Orange Business Sense 2 yrs (free Orange-Orange calls)
Connect
breakdown of current calls & charges
For period of 3 months:
Minutes
% of Minutes
Current Cost
% of Cost
Current Rental Charges
n/a
n/a
£8,471.06
39%
Main UK Voice CallsNational Calls
8,275
26%
£1.50
0%
Company Mobiles
2,778
9%
£0.30
0%
3 Mobiles
71
0%
O2 Mobiles
3,688
11%
£3.90
0%
Orange Mobiles
1,458
5%
£6.30
0%
T-Mobile Mobiles
772
2%
Vodafone Mobiles
2,823
9%
£0.50
0%
Voicemail Retrieval
862
3%
Standard Text Messages
n/a
n/a
Other
International Calls
2,292
7%
£295.43
1%
International Text Messages
n/a
n/a
£85.88
0%
Roaming Calls & Texts
7,174
22%
£4,283.84
20%
Other Calls & Texts
2,071
6%
£338.84
2%
Data
n/a
n/a
£8,219.73
38%
Discount
n/a
n/a
n/a
Total
32,264
£21,707.28
Average per connection
371
£249.51
Notes:
1. All charges exclude VAT2. 'Current Rental' includes any charges for itemised billing
3. 'National Calls' includes calls to UK numbers beginning '01' or '02'
4. ‘Company Mobiles’ means calls between the handsets which have been analysed for this report.
5. Where the mobile network called cannot be identified from the billing information, we assume that
the call is to the network originally owning the number range.
6. 'International' means any call from the UK to another country
7. 'Roaming' means any call made or received by the handset while the user is abroad
8. 'Other' includes calls to Directory Enquiries, 0845, 0870 and Premium Rate numbers as well as
Premium Text or Information Services
Connect
called minutes split by destination & time
most dialled numbers
Dialled
Called
% of
Dialled
Called
% of
Number
Mins
Mins
Number
Mins
Mins
Incoming call
2,006
6%
01766590255
805
2%
121
862
3%
02073172050
783
2%
01766590255
805
2%
02089347061
545
2%
02073172050
783
2%
01926880717
294
1%
07879105659
713
2%
01892527117
261
1%
07738124089
616
2%
01423500440
251
1%
02089347061
545
2%
01416203985
248
1%
353868622222
476
1%
01926859304
245
1%
442073172050
434
1%
01642767565
208
1%
08444737373
419
1%
01277214818
203
1%
Total
7,658
24%
Total
3,842
12%
This table shows the ten numbers called most
by all connections:
This table shows the ten LANDLINE numbers
called most by all connections:
26%
9%
27%
3%
7%
22%
6%
National (26%)
Company Mobiles (9%)
Other Mobiles (27%)
Voicemail (3%)
International (7%)
Roaming (22%)
Other (6%)
74%
16%
10%
Peak (74%)
Off-Peak (16%)
Weekend (10%)
ConnectUsage below is for a period of 1 m
Minutes
Handset
MinutesAnalysed
07734344505
803
07734344506
5
07734344508
262
07734344510
424
07734344512
1,729
07734344513
402
07734344514
0
07734344515
141
07734344517
243
07734344534
167
07734344537
19
07734344538
384
07734344539
354
07734344542
135
07734344544
0
07734344551
240
07734344555
242
07734344560
389
07734344561
17
07734344562
98
07734344563
542
07734344567
145
07734344575
11
07734344611
107
07734344617
144
07734344627
109
07734344799
255
07826870245
0
TOTALS
7,364
call profile per handset
month
Peak
Off-Peak
Weekend
National
CompanyMobiles
O2
Vodafone
T-Mobile
Orange
Three
Voicemail
International
Roaming
Other
CompanyTexts
StandardTexts
UKData(MB)
RoamingData(MB)
78%
4%
18%
13%
6%
3%
74%
0%
2%
0%
1%
0%
0%
0%
4
35
0
0
100% 0%
0%
63%
0%
0%
37%
0%
0%
0%
0%
0%
0%
0%
3
0
0
0
60%
22%
19%
10%
15%
14%
29%
1%
21%
4%
2%
0%
0%
4%
15
350
0
0
73%
13%
14%
11%
71%
1%
6%
4%
4%
0%
2%
0%
0%
0%
39
93
0
0
53%
14%
33%
5%
31%
40%
8%
11%
4%
1%
0%
0%
0%
1%
53
362
0
0
45%
32%
23%
5%
90%
4%
1%
0%
0%
0%
0%
0%
0%
0%
0
1
0
0
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0
0
0
0
93%
6%
0%
76%
3%
16%
0%
0%
0%
2%
3%
0%
0%
0%
1
20
0
0
80%
3%
17%
23%
45%
3%
23%
1%
0%
0%
5%
0%
0%
0%
21
25
0
0
62%
18%
20%
39%
7%
7%
18%
6%
1%
6%
15%
0%
0%
2%
6
88
0
0
100% 0%
0%
33%
11%
50%
0%
0%
6%
0%
0%
0%
0%
0%
0
1
0
0
75%
9%
16%
9%
8%
20%
43%
10%
9%
0%
1%
0%
0%
0%
8
226
0
0
74%
3%
23%
19%
36%
11%
8%
14%
5%
5%
0%
0%
0%
1%
11
65
0
0
71%
10%
19%
8%
2%
46%
3%
3%
0%
0%
4%
0%
0%
32%
4
104
0
0
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0
0
0
0
76%
10%
15%
14%
43%
7%
27%
1%
1%
0%
6%
0%
0%
2%
18
78
0
0
73%
10%
17%
24%
52%
4%
0%
3%
10%
2%
4%
0%
0%
0%
26
17
0
0
74%
11%
15%
14%
69%
1%
1%
3%
6%
6%
0%
0%
0%
0%
18
24
0
0
94%
0%
6%
24%
20%
54%
0%
0%
0%
0%
3%
0%
0%
0%
2
40
0
0
89%
0%
11%
18%
5%
21%
26%
2%
12%
9%
7%
0%
0%
0%
3
12
0
0
79%
0%
21%
17%
7%
2%
0%
1%
63%
0%
0%
0%
0%
10%
6
74
0
0
96%
4%
0%
67%
3%
20%
7%
0%
4%
0%
0%
0%
0%
0%
3
83
0
0
100% 0%
0%
36%
0%
24%
11%
12%
15%
0%
2%
0%
0%
0%
0
1
0
0
98%
1%
1%
64%
6%
5%
2%
4%
5%
9%
5%
0%
0%
0%
1
11
0
0
90%
7%
2%
28%
6%
59%
0%
0%
0%
0%
6%
0%
0%
0%
7
54
0
0
58%
11%
31%
24%
28%
0%
14%
1%
0%
28%
0%
0%
0%
5%
18
200
0
0
79%
14%
7%
14%
42%
10%
12%
15%
5%
0%
3%
0%
0%
0%
5
21
0
0
100% 0%
0%
100% 0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0
4
0
0
70%
11%
20%
16%
31%
17%
17%
5%
9%
2%
2%
0%
0%
2%
272
1989
0
0
Call Time Periods
Called Destinations (% of Minutes)
Texts & Data Usage
Connect breakdown of alternative tariffs
24. 3G & 4G Coverage
Checker
We provide full coverage checking service for all
UK networks.
25. Account Implementation
The transfer to Millgate will run seamlessly and will be fully project-
managed by a Prince2 accredited service delivery manager.
On-site support for end user setup is available from our in-house
accredited engineering & support teams.
26. Online Billing & Service Manager
Access to Online Billing Manager allows you to monitor and report
statistics by user, department or account.
Automatic reports and usage statistics can be set up, to ensure you
are in full control.
27. Ablility to set up usergroups, cost centres and usage watchpoints.
Online Billing & Service Manager
28. Service Desk & Support
Support & Service
Once your account is set up your account manager will complete a
30 day account review which will measure our performance against
the Service Level Agreement.
All service requests are handled by your dedicated desk-based
account manager. We pride ourselves on our market leading
customer service and account management team.
We operate a 24/7/365 service desk for telephone support.
In addition, your named account manager is available from
9am to 5pm, Monday to Friday. Powered by SAP Business
One, all service tickets are logged on our ERP platform with our
guarenteed SLA response and fix times.
24/7/365
29. Monthly Account Management & Cost Reduction
Landline
Vodafone
Cross Network
Non Geo
International
Roaming
Texts
Data
Connect
Example: Out of Bundle Call Charges
Using our in-house data analytics system and SAP Business One Platform we will prepare a monthly proactive usage report for
you. Monthly recommendations are made for tariff optimisation and cost reduction by matching usage data against the most
cost effective tariffs and bolt-ons available.
TELECOM
BILL
£14,000
TELECOM
BILL
£14,000
TELECOM
BILL
£14,000
30. Thank You
Millgate is about connecting efficiently with our clients, partners and employees by providing
honest service and communication…
We value all our relationships.