1. Company’s Profile
Cyber System (Private) Limited is one of the country’s leading IT related Companies
that has been providing Medical billing & customer support to its clients in the
United States since 2011. Seventy (70) customer support & Medical billing
executive are working in Cyber System’s customer support & Medical billing
department – all hired for a specific combination of education, skills and experience
that they share in common, and which should assure that all are highly successful
in their positions. Cyber System takes a personal approach to US Billing Companies.
We are ready and willing to assist clients in maintaining a more profitable and
efficient practice. Our staff is uniquely qualified, being comprised of experienced
and trained Managers. We are able to tailor a solution that fits your specific needs.
We service each client’s needs quickly, efficiently, and securely.
Cyber System help clients accelerate revenue growth, improve operational
effectiveness and dramatically increase customer satisfaction levels, while reducing
their billing costs. We have a unique capability to provide BPO solutions across
industry verticals from our global locations, thereby providing our clients with
highly customized solutions that efficiently and effectively solve your product and
service needs. Our leadership across all service lines consists of senior executives.
Date of Incorporation
Company was incorporated as a Private Limited Company on 26th Oct 2011 with
“Securities and Exchange Commission of Pakistan” under Company Registration No.
0077461
Solutions
Contact Center and BPO Services
Today's consumer is more demanding than ever. In the global marketplace, 24
hour/7 days a week service is often expected. Providing additional channels of
communication for customer contact is essential in establishing the credibility of
client’s operation. Cyber System allows your doors to never close. We'll be there to
greet your customers when you're not.
Cyber System’s BPO Outsourcing Services leverage the power of the World Wide
Web with leading-edge technology to provide unique and transparent
communications solutions.

2. Cyber System provides customer support services to its major Clients as
follows:
www.xybermed.com/Cyber Med
xyber Med is one our major client in the US. We are exporting IT enabled services
to Xcyber med for its US client. Xyber med is out sourcing their different projects to
Pakistan at cyber systems as they are very satisfied with our services and quality of
work. Xyber Med belongs to a new breed of high technology and medical billing. It
is dedicated to providing communication and billing & data entry solutions in the
USA. With offices in the major cities of USA, XYBER Med is able to serve clients of
varying size and requirements in all their fields of work and system’s needs.
Our BPO services include
Provider Enrollment
Trust the experts at Cyber System to help clients and navigate the difficult process
of physician enrollment and medical credentialing all at a low cost.
Who We Work With:
 Physicians
 PAs/ NPs
 Hospitals
 PT/OT/SLP
 Podiatrists
 Chiropractors
Audit
Our Audit procedure is very fair, transparent and we support our claim with
evidence thus enabling the clients in order to cross match with their records. Once
our team compiles the results of Audit then we can define a strategy as how to fix

3. these issues and increase your reimbursements/bottom line which is the essence of
the audit.
Account Receivable
 Accounts Receivable Department is engaged in keeping track of the customer’s outstanding payments
and collecting money owed, maintaining customer files, communicating with customers, preparing bank
deposits, and making sure the billing system is up-to-date.
 Responsibilities include but are not limited to:
 Make daily collection calls
 Conduct account research and analysis
 Prepare and maintain various reports
 Maintain an accurate aging report
 Identify and execute the necessary process adjustments
 Send statement to outstanding customers
 Reconcile A/R to the G/L
 Interact with customers to resolve outstanding issues We can research outstanding accounts receivable
balances to distinguish collectible and uncollectible amounts.
 The coinsurance or deductible amounts to the appropriate payers are identified and billed.
 Cyber system provides routine reports to customers, detailing collection progress, including payments
and recommending adjustments.
Data Entry processing
We follow a well-structured charge entry process. The detailed steps followed
through the process ensure that relevant checks are made at each processing
stage. This enables us to manage a zero-error process and provide our services to
you with speed and efficiency.
Our Billing Resources team has substantial experience and understanding of the
healthcare industry, and offers expert skills in facilitating investigations and
enabling quality decision-making.
Claim Processing
Medical claims processing is a complex and time-consuming process. If claims are
not filed correctly or if there is any lapse in maintaining and filing accurate patient
data, client’s claim may get rejected.
Whether you are a healthcare provider or a doctor with an independent practice, we
can provide HIPAA compliant services that can help you focus on your core job
while we take care of the routine work. Partnering with us can also help you save
more than 45% on your operating costs.

4. Vision
Our vision is "To be a global, IT Enabled industry-leading provider of high quality,
cost effective services designed to enhance/improve relationship using the
intellectual capital of our best of the breed manpower."
Mission
“To achieve and maintain leadership in cutting edge technologies by providing IT
related solutions to our global customers - professionals and organizations, setting
new benchmarks in professional entrepreneurship, efficiency, service and
reliability”.
Security at Cyber System
 Transaction and Code Set Standards
 Stringent Privacy Practices
 Physical Security Restrictions
 Identifier Standards
 VPN
 Hardened Network
 Encrypted File Transfer
 Non-Disclosure Agreement with all employees
Our Core Values
It’s our belief that High Quality can only be achieved by maintaining company’s core values
with a clear& strong focus: Core Values
 Add value to customers' businesses.
 Integrity in thoughts and actions
 Keep commitments and meet deadlines at any cost
 Empowerment to create leaders
 Exceed customer expectations on all key performance indicator
 Initiative for continuous learning
 Teamwork by openness in communication
Memberships

5. We are member of;
 Pakistan Software Export board (PSEB) - Membership NO. CO5/PSEB/2012/1319
 The Lahore Chamber of Commerce & Industry- Membership No. 79975-C
Company’s Directors and Chief Executive Officer:
 MS. Mahnaz Shah- Director / Chief Executive Officer
 Syed Mubtagha Shah-Director
 Syed Muntiqa Shah- Director