2. About Genesis Techno Solutions PVT LTD.
Genesis Techno Solutions PVT LTD is an Outsourcing company started in 2014. It
is located in India and delivers services. We are an ISO 9001:2008 Certified
organization. Genesis Techno Solutions PVT LTD services designs, builds, and
manage high performing Callers that help organizations to win the war for talent and
create sustainable competitive advantage.
Strict call center quality control, stringent data security policies, highly competent call
center agents enabled us to become the most trusted and reliable call center
outsourcing Services Company. We also provide offshore call center outsourcing
service to all size of business houses based in any part of the world.

3. We are proud to offer a blended technology of voice and web, thus providing Inbound &
Outbound, Technical Help desk, Customer Service, Pro-active Chatting, Tele Marketing
Services ,Tele Support Service ,Tele-Sales to all type of industries with any size. We are
uniquely positioned to provide today's industry leaders with the most current technology and
highest standards in outsourced services worldwide. We are a one stop Solutions for all of your
customer's communication needs anytime, anywhere and through any channel. What truly sets
us apart is our expertise in integrating and managing all aspects of customer service and
support thereby adding enormous value for you and your customers all at extremely competitive
rates.
About Genesis Techno Solutions PVT LTD. (continued…)

4. We guarantee total commitment in managing and honoring our customer
relationships by providing prompt, quality execution. GENESIS TECHNO
SOLUTIONS comes to you with 100% client retention driven by an insatiable crave
for excellence as we believe that "Profitability begets Profitability".
Genesis Techno Solutions PVT LTD provides Inbound and Outbound Voice based
services, Web based and E-mail based services, Back-Office services and services
related to Data Processing and Data Analytics. Based on our rich domain
understanding and experience, Genesis Techno Solutions PVT LTD. will provide
Solutions for
About Genesis Techno Solutions PVT LTD.
(continued…)

5. • Banking
• Airports
• Travel
• Yellow Pages
• Tele-Communication
• Services Retail
• Insurance
• Research
• Health care
DOMAIN FUNCTIONALITIES
• Business Development
• Customer Care
• Human Resource
• Finance.
About Genesis Techno Solutions PVT LTD.
(continued…)

6. Genesis Techno Solutions PVT LTD is a commercial centre, with back-up facilities.
It is a fully servicing outsourced Contact Centre company, committed to providing
superior value to our clients. Besides the cost advantage, our services ensure quick
and accurate responses to our clients' customers. Through inventive tools, we deliver
long-term sustainable benefits to our clients.
Solutions come in different services, in order to meet the diverse needs of individual
Clients. Genesis Techno Solutions PVT LTD has complete Solutions to providing a
different service all together. Our contact centre offer businesses a full range of
management services to drive sales growth, customer
Services and back office operations. In addition, we can provide a full IP network to
enhance and expand company communications
SERVICES AT Genesis Techno Solutions
PVT LTD.

7. Outbound Services
Telecom
• Telemarketing leads management.
• Product Promotion.
• Debt Collection Services.
• Research Surveys and Polling.
• Decision Maker Contacts.
• Telephone and Web Based Business Development.
• Lead Generation / Qualification of Telemarketing Lead
Lists.
• Up Sell/Cross Sell Campaigns.
• Database Selling.
• Direct Mail Follow-up.
• Market Intelligence Services.
• Seminar Population.

8. Outbound Services
(continued…)
Banking / FSS
(Retail Banking, Mortgage, Credit Cards, travels & tourism)
• Lead generation.
• Cold calling.
• Airline ticketing and reservations.
• Script development.
• Database cleansing and updating.
• Customer service management for
international banks, software firms,
telecom service providers,
credit card companies etc.
• Welcome / thank-you calls.
• Payment follow ups.
• Continuity sales calls.
• Debts follow ups.
• Tele banking.
• Direct response television.
• Record verification.
• Plan migration
• Third party verification.
• Up selling.
• Plan management.

9. Inbound Services
Finance & Accounts
• Accounts Payable.
• Fixed Assets.
• T & E.
• General Accounting.
• Order Processing.
• Subsidiary Accounting.
• Billing.
• Joint Venture Accounting.
• Accounts Receivable.
• Reporting.
• Collections.
• Reconciliations.
• Cash & Banking.
• FP & A.

10. Inbound Services
(continued…)
CRM
• Customer Care.
• Dispute Resolutions.
• Ticketing.
• Order Management.
• Reservation
• E-Commerce.
• Sales Support – Consultative,
Selling, Up Selling / Cross Selling.
• Customer Analytic.
• Customer Feedback Program.
• Billing & Payments.
• Order Processing.
• Refunds.
• Loyalty Program.
• Warranty Services.
• Frequent Flyer Program.

11. Inbound Services
(continued…)
Tech Support
• Level 1, 2, 3, Support.
• Product Installation Questions.
• Helpdesk Support.
• Product Activation.
• 3rd Part Software Troubleshooting.
• Support for Multiple Platforms.
• Service Dispatch.
• Warranty configuration & Sales.
• Cross Sell / Up Sell.
• Consumer Tech Support.
• Remote Desktop Troubleshooting.

12. Inbound Services
(continued…)
Telecom
( Wireless, ISP )
• Order Fulfillment.
• Customer Data Verification.
• Plan Swaps.
• Offline Handset Programming.
• Account Modifications.
• Phone Activation.
• Warranty Exchanges.
• Churn Management.
• Correspondence Management.
• Fault Management.

13. Inbound Services
(continued…)
Telecom
(Wireless, ISP)
• Order Fulfillment.
• Customer Data Verification.
• Plan Swaps.
• Offline Handset Programming.
• Account Modifications.
• Phone Activation.
• Warranty Exchanges.
• Churn Management.
• Correspondence Management.
• Fault Management.

14. Inbound Services
(continued…)
Collections
• Card Collections
• Inbound & Outbound: Collections of Overdue / Delinquent amounts from Credit.
• Card Customers.
• Bank Collections
• Responsible for the collection of overdue amounts from loans / overdrafts.

15. Inbound Services
(continued…)
Banking / FSS
(Retail Banking, Mortgage, Credit Cards, travels & tourism)
• Account Opening / Maintenance.
• Processing of Accounts Generated By Telesales.
• Back-office Process for Post Close Audits.
• Data Processing.
• Verification of Details / Update.
• Account Activation.

16. Data Management Services
Genesis Techno Solutions PVT LTD is equipped to Stimulate E- Governance
movement through 24/7 data management services. Faster delivery model and
developing precise data architectures and tested practices of Genesis Techno
Solutions PVT LTD help organizations to achieve desired Data Management
objective.

17. We can provide following services under domain
of Data Management -
1) Data Warehousing
The facility of Data Warehousing helps storing data effectively so that it can be accessed
and used efficiently when needed.
2) Database Administration
AGC BPO as a Database administrator is usually help organization to do the following tasks
that include recoverability, integrity, security, availability, performance and development &
testing support.

18. 3) Data Mining
The most critical service for organization is Data mining in which large amounts of
data are shifted through to show trends, relationships and patterns.
We have a bold vision. We are intent on staying on course and ahead. Six core
values in For our Organization:
Innovation: Think of new ways to add value, always.
Integrity: Be ethical, honest, and proper in all interactions.
People centricity: Performance-driven people are our greatest asset.
Agility: Stay nimble and move quickly; size is immaterial.
Collaboration: The best work happens when collective goals unite individual
employees.
Excellence: Raise the bar every single time you meet a goal.
Data Management

19. Technology
We focus on using technology in a way that translates into real business benefits for
our clients. Advanced technology gives our client complete confidence that their
customers will receive a reliable, quality service with state of the art functionality and
efficiency.
Genesis Techno Solutions PVT LTD has developed an information technology
infrastructure in order to make a scalability platform and offer highly diverse and
reliable connectivity Solutions to its clients.
Our network ensures 100% reliability with dedicated fiber optic bandwidth providing
total quality transmission, redundant transmission capacity and 100% generator
backup for continuing essential services.

20. Technology
We focus on using technology in a way that translates into real business benefits for
our clients. Advanced technology gives our client complete confidence that their
customers will receive a reliable, quality service with state of the art functionality and
efficiency.
Genesis Techno Solutions PVT LTD has developed an information technology
infrastructure in order to make a scalability platform and offer highly diverse and
reliable connectivity Solutions to its clients.
Our network ensures 100% reliability with dedicated fiber optic bandwidth providing
total quality transmission, redundant transmission capacity and 100% generator
backup for continuing essential services.

21. Our contact centre is fully equipped with Dual Core workstations and dual processing
servers. Our network is one of the latest advancements in the IT industry using the
new enhance CAT6 caballing for lighting speeds of data transfer.
Our telecommunication infrastructure consists of Altitude Solutions with fiber optic
International Private Lease Circuit(IPLC) connected to mux at both ends which
transfers voice and data information at 4mb/second allowing for clean consistent voice
transmission with no delay.
Technology

22. Genesis Techno Solutions PVT LTD Services infrastructure combines
state-of-the art facilities with security to ensure that your customer's data is
secured along with your business. Services has invested heavily to ensure
an excellent, world-class BPO facility, which caters to the needs of our
esteemed clientele. Our state of the art infrastructure supported by the latest
in technology. Our migration process is thoroughly thought out and planned
to the smallest detail. We strongly believe in holding your hand through the
migration of your functions step by step offering guidance, expertise and
support accurately and efficiently. Genesis Techno Solutions is unique in
its approach because it understands the culture and ethics.
Infrastructure

23. Genesis Techno Solutions PVT LTD Quality Assurance Team ensures that every
agent delivers quality service at every customer contact. Our Customer Service
Agents are considerate problem solvers. We only employ highly skilled agents in
India who provide superior customer care. We train our agents to efficiently track
customer service requests and immediately route customer queries based on their
training and expertise. Our devotion to training produces superior customer service.
Agents receive training on core skills, including communication, customer service and
sales. Genesis Techno Solutions PVT LTD provides extensive training on client
programs and on-going training and quality improvement. This Process establishes
exceptional quality levels and tracks an agent's performance based on the following
criteria:
Quality

24. • Competence levels
• Communication with customers
• Worldwide call control skills
• Product or service knowledge
• Overall professional conduct and performance
Process establishing exceptional quality levels
and tracks an agent's performance based on
the following criteria:

25. Why Us …???
• Because, we'll help you save a lot of money on your operating expenses.
• We could provide you great services like Chat Support (24/7).
• Reduced Overhead Costs, Increase your Company returns on your
investment.
• We would want to help you to Focus on bigger things so we will handle all
the other stuff (staffing, and best of all, you don’t have to think of the bills for
office rentals, salaries, utility bills) Etc.
• Top Notch Quality Assurance Program Low Wait Times, Dispute resolutions
Strategies, High retention Ratio, Our Agents are Fluent, Soft and Good
Command over Languages.

26. CONTACT
• Mobile No: 09860144211
• Email id: genesistechnosolutionss@gmail.com