1. DENESE DIANE CORDELL
Columbus, Oh 614-843-8304 denese_cordell@hotmail.com
CUSTOMER SERVICE * CALL CENTER EXPERIENCE * ACCOUNT MANAGEMENT
PROFESSIONAL SUMMARY
Business professional with extensive experience in conflict resolution, navigating multiple systems to solve
customer issues. Works well independently or within a team and thrives in a challenging, changing, dynamic
work environment. Excellent verbal and interpersonal skills, Proficient with Microsoft office applications.
PROFESSIONAL WORK HISTORY
SoutheastInc Columbus, OH 10/14-Current
Residential Specialist
 Follow all documentation guidelines for services provided to resident, supports and developments
provided, medications administered, and any other support needed per the guidelines of the
company
 Followed company guidelines and Major Unusual Incident reporting protocol to respond to incidents
adversely affecting the health and safety of residents
Safelite Columbus, OH 01/2012-03/2016
CustomerService Representative
• Assisted customers with the selection of auto glass
• Process policy corrections according to company guidelines
• Received calls regarding complaints; inform callers of complaint process
• Provided basic information to the general public regarding scheduling for appointments
• Analyzed and evaluate the requests received and assigns calls to appropriate disciplines
Speedway Columbus, OH 11/2011-03/2012
Customer ServiceRepresentative
• Assisted customers with fuel and store purchases
• Complied with company policies regarding customer ID policies, sales, stocking, health and safety
Dish Network Columbus, OH 01/2009-11/2010
CustomerService Representative
• Assisted customers with residential accounts, educate customers via in-bound calls
• Scheduled technicians for services not completed over the phone
• Assisted customers regarding complaints, informs callers of complaint process
• Utilized software to identify and schedule appointments
•