Felita Owens has over 10 years of experience working in social services and healthcare. She currently works as an Ad Hoc Site Supervisor and Service Coordinator at Community Access in the Bronx, where her responsibilities include managing daily operations, assessing tenants, and utilizing harm reduction strategies. Previously, she held financial and administrative roles at Mary Immaculate Hospital and Blue Cross Blue Shield. Owens has also volunteered extensively in homeless outreach. She is pursuing a degree in African Studies from Lehman College and has received training in areas such as integrated health, counseling, and harm reduction.

1. FELITA OWENS
523A EAST 156TH STREET
BRONX, NY 10455
347-942-9491
felitaowens@hotmail.com
Experience:
Community Access
Ad Hoc Site Supervisor 5/12 - Present
 Prepare DHS Vacancy Control Unit Monthly reports.
 Prepare DHS Monthly program reports.
 Manage the daily operations of the building which included promoting safety and the
well-being of the tenants while Program Director was out of the office.
 Provide assessment of tenants in psychiatric crisis under the supervision of Director of
Housing and oversee completion of directions.
 Ensure inventory of food, supplies.
 Assist in intake interviewing.
 Provide crisis intervention and conflict resolution with tenants.
 Respond to tenants regarding building concerns and work as a team with Superintendent
to resolve issues.
 Participate in preparation of incident reports and respond to questions and
recommendations from Quality Improvement.
 Oversee and document the distribution of petty cash.
Bronx, NY
Service Coordinator 5/11 - Present
 Utilize harm reduction strategies when working with people who use drugs.
 Help tenants define goals using tools such as service plans, vocational assessments and,
medical wellness assessments.
 Identify progress and revise service plan as needed.
 Produce and maintain thorough, accurate and timely documentation of services provided,
including charts and documentation of interactions with program participants, service
plans, important information and/or events, and contact with other agencies and service
providers, as required by agency policies.
 Provide crisis intervention and planning.
 Facilitate monthly groups to promote socialization (healthy eating group, game night,
walking Mondays (June/July) only.

2. Additional responsibilities
 Provided administrative supervision to social work intern and taught her service planning
in AWARDS.
 Interview with Program Director potential FDR candidates.
 Interview with Program Director HRS candidates.
 Organize and coordinate meals for tenants for special events.
 Request and supply metro cards to staff.
 Assist in the interviewing process for prospective DHS & Community tenants.
Mary Immaculate Hospital Jamaica, NY
Financial Counselor 4/02 - 2/09
 Interviewed and answered questions for patients at risk with no or inadequate health insurance
coverage for immediate and chronic needs.
 Interpreted and explained information such as eligibility requirements, application details, and
payment methods for Medicaid or other programs, including No Fault, Grants or Self-pay
options.
Financial Analyst/Billing Clerk 4/97 – 4/02
 Prepared voucher’s for accounts payable on a weekly basis.
 Sorted and filed correspondence, and performed miscellaneous clerical duties such as answering
correspondence and called to persuade clients to provide necessary documentation in order to be
paid.
Managed Care Clerk/Clerk Typist 04/82 – 4/97
 Assisted Director with correcting discrepancies for Medicare Billing and acted as support in her
absence.
 Reviewed Denials and If Medical Denial, notified Reimbursement Department.
Blue Cross/Blue Shield New York, NY
Surgical Claims Examiner/Secretary 6/80 – 4/82
 Coded all surgical procedures using ICD-9 coding.
 Scheduled and confirmed appointments for Director.
Education:
Lehman College Bronx, NY
Major: African Studies expected graduation 2018
Volunteer:
 Street outreach directed toward homeless, drug users, sex workers under the
tutelage of Pastor Kathleen Bush, South Jamaica 1992 - 1994
 Coler-Goldwater Memorial Hospital – 1994 - 1997 Pastor Kathleen Bush
 May Fair Nursing Home – visiting the elderly 2007 – 2008 Perfecting Faith Church
 Served at the Annual Thanksgiving and Christmas feeding for the homeless at
Perfecting Faith Church 2007 - present

3.  Tutor math for the GED Program at Perfecting Faith Church 2009 - present
 Perfecting Your Faith Call Center 4/2013 - present
Trainings: Advanced Certificate Program in Integrated Primary and Behavioral Health – 2015
Maastricht Training – 2014
Advance Counseling Skills training July 2014.
The Support Housing Network of NY - June 5, 2014.
Conflict Resolution & Leadership training – May 2014.
Gang 101 training – March 2014.
CA Good Neighbor Gala - May 2014.
The Support Housing Network of NY - June 5, 2014.
The Hiring Committee Training – June 2014.
The Trans-Health Conference June 2014.
Supportive Housing, Sex, Workers and Harm Reduction training – October 2013
DOHMH–"The Way to Work - Resources Benefits Management & Employment".
September 2012.
Building Homes, Hopes and Future training – September 2012.