This document is a resume for Kim L. Shaw that summarizes her experience and qualifications as a Human Services Professional. She has over 10 years of experience in case management, employment services, education, and corrections. Currently, she is pursuing a Master's degree in Human Resources and works as a Youth Case Manager and Customer Service Representative at a NCWorks Career Center, where she assists clients with employment, training, and supportive services.

1. Kim L. Shaw
910-331-9690
kim.lewis@windstream.net
Professional Summary:
Exceptionally diligent, duteous Human Service Professional with a stellar client satisfaction
record and superb attention to detail. Adept at providing community support, leadership
opportunities, case management, and employment services to jobseekers, youth, and special
populations in rural areas.
Education
Louisiana State University
Actively pursuing Master’s Degree
Human Resources: Workforce Education
Expected Completion: Dec. 2016
Aug. 2015
B.S. in Human Services
Gardner-Webb University
Alpha Sigma Lambda
May 2013
A.A.S in Human Services Technology
Sandhills Community College
Phi Theta Kappa
Highlights
 Monitor customer check in/out process of services rendered
 Document vital information via case notes, tracking, & designated forms
 Collaborate with development team members to evaluate training eligibility
 Refer clients to community support agencies and provide resources for supportive services
 Provide special populations & individuals with employment/education plans for
performance enhancement
 Identify barriers, conduct assessments of customer work skills and credentials to target jobs
based on individual qualifications
 Manage NC Employment Security Commission mainframe, NCWorks Online, & OPUS
databases
 Facilitate programs to the community on educational & training services
(i.e. WIOA, college/university, job fairs, expos, small business center)
Work Experience
Sept. 2014-Present Youth Case Manager/CSR
Richmond County Community Support Center
NCWorks Career Center
 Resolve customers' service or complaints
 Provided information about products or services for job seekers
 Provide case management to 20-30 students facing employment barriers
 Refer unresolved customer grievances to designated departments
 Manage client accounts to ensure that appropriate changes were conducted
 Register clients in the NCWorks system for Wayner Peyser & WIOA/WIA programs
 Assist clients with resume writing, NCWorks online navigation, career exploration &
training development

2. Kim L. Shaw
910-331-9690
kim.lewis@windstream.net
Jan. 2014-Sept. 2014 Testing Proctor
Sandhills Community College Student Success Dept.
 Verified testing tickets to ensure student information is correct
 Monitored student’s performance via computer synchronized system
 Troubleshooted computers to regain test sessions due to system surge
 Maintained accountable of all students attendance and testing materials
 Administered ACCUPLACER & HesiTest to students for placement purposes
 Distributed testing materials & information to testers regard testing scores/follow-ups
Nov. 2013-Aug. 2014 Educational Instructor/Direct Care Staff
AMIkids Bennettsville
 Advised students of progress in classroom participation
 Ensured the safety and supervision of students in the classroom
 Redirected students on inappropriate behaviors in the classroom
 Tallied student scores for classroom periods for rank board procedures
 Provided tutoring for students in the classroom for college placement tests
 Developed daily lesson plans for College/GED students to address career development
May 2012-May 2013 Student Administrative Assistant
Sandhills Community College Career Center
 Scheduled appointments for clients
 Recorded student’s grades in gradebook
 Assisted supervisor with workshops and job fairs
 Registered new clients for career/personal counseling services
 Researched social media and employment search engines for jobs board
 Demonstrated correct procedures for utilizing career assessment program
Jan. 2011-Jan. 2012 Notetaker
Sandhills Community College Tutoring Center
 Explained specific directions to students
 Utilized clear and concise grammar/writing
 Organized study notes according to client’s learning style
 Provided positive feedback to ensure student success on exams
 Reported all discrepancies of student’s performance to supervisor
 Reviewed study notes with students via one on one or group study
Mar. 2005-Sept. 2010 Certified Correctional Officer
NC Department of Corrections
 Responded to all emergency situations
 Distributed first aid to inmates, staff, and visitors
 Performed personal property searches of inmates/visitors
 Operated key & master control of nightly operations of correctional facility
 Diffused and maintained control of inmate confrontations in dormitories
 Conducted inmate disciplinary investigations and documented inappropriate behaviors
to supervisors