M.Patterson - 2016 Resume (Status: Job Seeker)

1. Michele Anne Patterson
michpatt69@gmail.com
Professional Summary:
Seasoned Executive Assistant with more than 16 years of experience in a fast paced business environment. Excellent skills in
communication and the ability to work independently and creatively. Quality focused to manage multiple tasks and
problem solve with strong attention to detail. Track record of achieving exceptional results in strong organizational and
prioritization abilities. Expert in arranging International and Domestic Travel as a Corporate Travel Agent.
Computer and Technical Skills:
Proficient on PC platforms Microsoft Word, Excel, PowerPoint, Outlook. Lync, IM, Focal Point, Lotus Notes, Org Plus, Visio,
Adobe Acrobat, Webdir, Webinar, WebEx, Google, Calendar, Sheets, Drive, Asana, Intercall, Vidyo, Oracle, PeopleSoft,
BOX, Hightail, Dropbox, Concur, Sage, GlobalMeet, Typing: 60wpm
Travel Computer Systems: Sabre, Apollo
Detailed Work Experience:
Restoration Hardware – Pleasanton, CA. September 2015 – January 2016
IT Project Coordinator: IT Field Services New Sites Store Support
● Worked with the IT Field Services Store Support Team, designated to coordinate the New Sites Store Openings of
Galleries, Outlets, Warehouse Sales and HDL’s for Restoration Hardware.
● Consistent in ordering IT equipment and processing of purchase orders while updating daily, the Project Status Sheets
for all of IT to reference.
● Established trust in using direct approaches, became the Liaison, in opening up the communication with the other IT
teams based on their scope of work in the pipeline. In exercising new work processes in daily updates for the IT Field
Services Team, it made for an easy transition to involve working with the Network, Applications, Security, IT Store
Support Teams and the Stores Leadership Staff.
● Multi-tasked in a very fast paced environment and maintained a stable IT infrastructure system for the variety of
store types and locations we were to help open. This consisted of, Low Voltage cable installation, turning up Data
Circuits, enabling Wi-Fi and Access Points, Phone Lines & Equipment, POS systems and syncing them all appropriately
with the equipment needed for the store to operate effectively.
● Worked with deadlines of approximately 2 months’ notice per Store/Gallery location, in a 3 week span of time from
the Construction Turnover date to the Store Opening Date.
● Assisted in the Opening of 5 Store Galleries, 2 Baby & Child Stores, 4 Outlet Stores, and 4 Store Closures and
maintained IT System Operations, including DSL installations, in 4 Warehouse Sale Locations, within the United States.
● Created a 3rd
Party Store Technician Request Form for IT use, in formulating a new Check-In and Check-Out policy to
help track workload and expenses.

2. Gap Inc. – San Francisco, CA. May 2014 – April 2015
Administrative Assistant III: Global Innovation, HR – Mindspark
● Provided Administrative support for the Dean of Innovation and his team whom assist in the Creative Thinking for
the brands of the company, also known as the Mindspark Team.
● Managed daily scheduling and monitoring of the Dean and his team’s daily Outlook Calendars. Processed Invoices
and Purchase Orders, organized department, group meetings, managed the Creative Room, settled expense
reports, managed files, prepared travel arrangements, agendas and PowerPoint presentations for Events and Board
Meetings. Assisted as the communication liaison for out of town guest speakers and organized their travel,
transportation arrangements.
● Collaborated with members of the Consumer Insights team to coordinate events for both insights and innovation
components.
● Implemented administrative company policies and procedures for team employees as necessary.
● Processed vendor contracts, NDA’s and MSA’s and worked closely with Creative Directors and Designers in assisting
in printing large print and project work, and organizing files and permissions in BOX account.
Gap Inc. / Old Navy – San Francisco, CA 1998 - 2013
Administrative Assistant III / Executive Assistant
Global Production / IT - Old Navy October 2010 – December 2013
● Provided administrative support to Vice President in Global Production/Sourcing and the Vice President of IT, direct
reports and their teams of 107 employees combined.
● Managed department monthly Townhall Meetings, created PowerPoint presentations based on meeting content.
● Arranged extensive International travel to our GIS Production offices.
● Worked closely with HR in coordinating department cubicle moves, organized Contractor, New Hire set-ups,
processed terminations, and salary and compensation input during annual focal reviews for department staff.
Marketing - Old Navy August 2006 – September 2010
● Provided administrative support for Old Navy's Marketing Strategy and Creative Execution Team of two Vice
Presidents and a high paced staff of 45 employees.
● Due to Workforce Reviews, helped to solely support 5 Executives for 2yrs., including a contracted CEO assigned for
a special project whom commuted from Canada.
● Ordered and maintained department supplies, events, reporting relationships, space planning and
computer set-ups.
Outlet, Store Administrator / Communications - Gap Inc. August 2004 – July 2006
● Provided administrative support for 2 Vice Presidents for Gap Inc. Outlet for Operations/Communications as well as
supporting the U.S. Field District Managers and department staff.
● Organized and coordinated logistics and materials for extensive quarterly Jet Trips for the CEO and his leadership
staff for Outlet store visits within the U.S.
Personal Care, Banana Republic Home, Gap Body - Gap Inc. June 1999 - July 2004
● Provided administrative support to Sr. Vice President, Vice President and staff of 45 employees, in the Personal
Care department.
● Performed Administrative duties, while assisting in the fragrance development for all Brands.
● Accomplished many multi-tasking projects, including managing the Production role for Old Navy personal care
products during a 4 month maternity leave.

3. Gap Inc. / Gap Travel - San Francisco, CA. June 1998 – May 1999
Lead Corporate Travel Agent – International/VIP
● Booked intense International, VIP travel reservations.
● Worked on the Gap Travel Executive Desk, booking travel for Directors and above.
● Responsible for maintaining call volume and organization of staff.
Premier US Travel - San Francisco, CA. August 1991 – May 1998
Lead Corporate Travel Agent
● Worked independently as a business On-Site Travel Coordinator.
● Assigned to work exclusively for Investment Banking Clients and Prestige Law Firms.
● Specialized in booking Domestic and International Travel, arranging air, ground and hotel reservations and issuing
ticket stock.
● Constant direct contact with Sales Representatives for Airlines and Hotels for exclusive business accounts.
Education
Cañada College - Redwood City, CA. June 1989
Tourism – Certificate
Internship 1988 - 1989
Southwest Airlines – Burlingame, CA.