The document discusses Michael Porter's concepts of competitive advantage and value chain analysis. It explains that firms can achieve competitive advantage through cost leadership or differentiation. Value chain analysis involves identifying activities that contribute to these strategies and analyzing the sources of competitive advantage. Primary and support activities that make up a firm's value chain are described. Cost leadership is achieved by controlling cost drivers through optimizing activities in the value chain. Differentiation is achieved by emphasizing unique sources of differentiation in the value chain to create value for buyers.

1. Competitive Advantage Author: Michael Porter Instructor: Wesley Shu

2. How a firm can actually create and sustain a competitive advantage in its industry

3. Two Basic Types Cost leadership Differentiation

4. Value Chain Identify which activities contributing to cost leadership and differentiation Analyze the source of competitive advantage

5. Value Chain

6. Primary Activities Inbound Logistics Receiving, storing, and disseminating inputs. E.g., warehousing, inventory control Operations Transforming inputs into the final product form

7. Primary Activities Outbound Logistics Collecting, storing and distributing the product to buyers Marketing and Sales Providing a means and incentive which allow buyers to purchase the product Service Providing service to enhance or maintain the value of the product

8. Primary Activity Focus by Industry X Marketing & Sales X Xerox Corporate Lending NA X Restaurant X X Distributor Service Outbound Logistics Operations Inbound Logistics Industry

9. Support Activities Procurement Function of purchasing inputs used in the value chain Technology Development

10. Support Activities Human Resource Management Firm Infrastructure planning, finance, accounting, legal, etc.

11. Competitive Scope Segment Scope Differences required to serve different product or buyer segment Vertical Scope Division of activities between a firm and its suppliers, channels, and buyers

12. Competitive Scope Geographic Scope Different geographic areas Industry Scope Interrelationships among business units

13. “ Generic” Competitive Advantage Cost Leadership Differentiation Focus

14. Competitive Strategies Differentiation Focus Cost Focus Narrow Target Differentiation Cost Leadership Broad Target Competitive Scope Differentiation Lower Cost Competitive Advantage

15. Cost Leadership Strategy Make cost assignment Identify cost drivers Understand cost dynamics Control cost drivers Reconfigure the value chain

16. Operating Cost Assignment

17. Asset Assignment

18. Cost Leadership – Cost Drivers Economies or diseconomies of scale Learning and spillover Pattern of capacity utilization Linkages How other activities are performed Linkages within the Value Chain Vertical Linkages

19. Cost Leadership – Cost Drivers Interrelationships With other business units within a firm Integration Vertical integration in a value activity Timing

20. Cost Leadership – Cost Drivers Discretionary policies Policies that reflect a firm’s strategy Location Institutional factors e.g., government regulations, financial incentives, unionization, etc.

21. Identify Cost Drivers

22. Cost Dynamics What cause the change of cost drivers

23. Cost Dynamics Industry real growth Differential scale sensitivity Different learning rates Differential technological change Relative inflation of costs Aging Market adjustment

24. How to Achieve Cost Advantage

25. Analyze Cost Advantage

26. Control Cost Drivers

27. Reconfigure the Value Chain Reconfiguration of the value chain presents the opportunity to fundamentally restructure a firm’s cost, compared to settling for incremental improvements. By altering the basis of competition in a way that favors a firm’s strengths, it may change the important cost drivers in a way that favors a firm.

28. Steps in Strategic Cost Analysis Identify the appropriate value chain and assign costs and assets to it. Diagnose the cost drivers of each value activity and how they interact. Identify competitor value chains, and determine the relative cost of competitors and the sources of cost differences. Develop a strategy to lower relative cost position through controlling cost drivers or reconfiguring the value chain and/or downstream value.

29. Cost Focus A firm dedicates its efforts to a well-chosen segment of an industry can often lower its costs significantly.

30. Differentiation Emphasize on a unique source of differentiation in the Value Chain, rather than on products or markets only Differentiation base on buyers’ value, not only difference that buyers do not value Should consider the cost of differentiation

32. Identify Sources of Differentiation

33. Drivers of Uniqueness Policy Choices Linkages Linkages within the value chain Supplier linkages Channel linkages Timing Be the first Location

34. Drivers of Uniqueness Interrelationship Sharing a value activity with sister business units. E.g., sharing a sales force for both insurance and other financial products Proprietary learning Integration – e.g., integrating online systems to current ordering systems Scale Institutional factors – e.g., “Madame’s route”

35. Why buyers purchase? Purchasing Criteria User criteria – firms to meet them by lowering cost or raising buyer performance Signaling criteria

36. Differentiation for creating Buyer Value by Lowering buyer cost Raising buyer performance Signaling the value Linking the firm’s value chain to the buyer’s value chain Through

37. Steps in Differentiation Determine who the real buyer is Identify the buyer’s value chain and the firm’s impact on it Determine ranked buyer purchasing criteria Assess the existing and potential sources of uniqueness in a firm’s value chain

38. Steps in Differentiation Identify the cost of existing and potential sources of differentiation Choose the configuration of value activities that creates the most valuable differentiation for the buyer relative to cost of differentiating Test the chosen differentiation strategy for sustainability Reduce cost in activities that do not affect the chosen forms of differentiation

39. Discussion: Red Ocean to Blue Ocean

40. Other Discussion Creative Industries Supply Chain Management What is “Buyer’s Value Chain”?