MHA2018 - Amazon Echo & Google Home: Agile for Voice Products - Kari Ostevik

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In this talk I will walk through our newly developed agile design and development process for voice projects. The talk follows the creation of an e-commerce Alexa app that is one of the first skills to integrate Amazon Pay without account linking. I talk about the struggles of testing voice and the certification process with both Amazon and Google. We also discuss how Alexa and Google Home's fuzzy matching means that the bulk of usability testing should be shifted to after development instead of before. Lastly, we discuss the tweaks that need to be made with regards to communication during voice projects.

Presentations & Public Speaking

Amazon Echo & Google Home:
Agile for Voice Products

Platforms
Kari Ostevik
Product Manager at TribalScale
Education
Employers/Clients
McGill University
Mechanical Engineering
• Voice (Alexa & Google Home)
• Web
• OTT (tvOS, Roku, FireTV)
@kariostevik

Creating a New Era of Innovation |
TribalScale: A Global Innovation Firm
4
Project Services
We build world-class technology
products for corporations and
startups
Transformation Services
We transform corporations to
think and work like leading startups
Venture Studios
We create and co-create, and
drive startup growth
Digital Products Digital Companies

Amazon Alexa Skill & Google Action Development

1. Platform is changing fast
2. No documentation/community
3. My device keeps breaking
4. Reproducing this bug is impossible
5. Publishers waffling
Challenges:

Lessons Learned
1. Humility
2. Power of the Pair
3. Ruthless Prioritization
4. Test
Late5. Submit Early

17
The Power of the Pair
Better Quality CodeProductivity
Scaling Out and
Replacements
Problem Solving
Globally, Less Than 5% of Development Firms Practice These Techniques
Creating a New Era of Innovation |
Communication Skills Knowledge Transfer

1. Hard to emulate the real product
2. Hard to predict changes/crossover
3. Higher dimensionality
4. Test early too!
Test Late

1. Interaction models need cert
2. Codebase doesn’t
3. Get VUI Review
4. Extra time for Beta features
5. Create a relationship with
Google/Amazon
Submit Early

Thank You!
Kari Ostevik, Product Manager
kostevik@tribalscale.com
www.tribalscale.com | @tribalscale

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