Tammy Williamson has over 15 years of experience in healthcare operations management, strategic planning, and reducing costs. She holds an MBA and is a Six Sigma Green Belt. Her experience includes directing operating room services and surgical equipment procurement to reduce costs by millions of dollars. She also managed dialysis clinics, improving metrics like catheter rates and mortality.
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How Quality Ensures Success
An Overview
GlaxoSmithKline (GSK) was formed from the December 2000 merger of Glaxo Welcome and SmithKline Beecham plc.
The $70 billion deal created the world's largest drug manufacturer and research-based pharmaceutical concern.
PRODUCTS
PRODUCTS
GlaxoSmithKline develops, manufacturers and markets:
pharmaceuticals, vaccines, over-the-counter medicines and health related consumer products
Our broad pharmaceutical product line includes:
antibiotic, antidepressant, gastrointestinal, dermatological, respiratory, cancer and cardiovascular medications
PRODUCTS
PRODUCTS
VISION
“We want to become the indisputable leader in our country, not simply in terms of size, but in how we use that size to achieve our mission and improve the quality of human life.”
MISSION
SPIRIT OF GSK
TOTAL QUALITY MANAGEMENT
SIX PILLARS
“Commitment” – the commitment from the top level to the operational level was observed during our visit as the lower staff and the strategic level gave the same answer for the quality that is to “follow the benchmark”.
“An unwavering focus on the both customers” – the organization believes that both internal and external customers are the key players in being profitable and so they never assist their stakeholders in every means to get the required output.
“Employee Involvement” – employee involvement acts as strong pillar in meeting the targets. The organization provides a linked database system through which every employee can contribute in terms of suggestions and ideas for growth and improvement.
SIX PILLARS
“Optimal use of resources” – they do understand the importance of the concept of scarce resources and thus tries to minimize the waste and get the optimal level of benefit from the raw material and other available resources.
“Treating suppliers as partners” – the output of the firm do depend on the quality of the raw material and differentiating on the basis of quality requires consistent and accurate level input with sustainable quality level and thus the organization has treated the supplier as their long term strategic alliance.
“Benchmarking” – GSK Pakistan over the period of time has developed its own standard, which includes ISO standards and their best practices.
QUALITY POLICY
QUALITY IMPROVEMENT STRATEGY
Reduce failure costs by problem solving methods and tools
Contributing in the selected prevention activities
Reduce appraisal costs in a statistically sound manner
Continuously monitoring and reinforce the prevention effort to gain desired quality improvement level.
QUALITY PLANNING
The overall planning can be summarize as the following steps
Customer needs
Forecast the future
Gap- analysis
Closing the loop holes
Alternatives Evaluation
Implementation
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Lack of management commitment, Inability to change organizational culture, Improper planning, Lack of continuous training and education, Incompatible organizational structure and isolated individuals and departments, Ineffective measurement techniques and lack of access to data and results,Paying inadequate attention to internal and external customers, Inadequate use of empowerment and team work,
Failure to continuously improve
Mh0059 – quality management in healthcare servicesStudy Stuff
Dear students get fully solved assignments by professionals
Send your semester & Specialization name to our mail id :
stuffstudy5@gmail.com
or
call us at : 098153-33456
Total quality management report by brands academyBrands Academy
Brand Academy provides details brand analysis, research, article and insights for free.
Contact us :
brandsmentor@gmail.com
https://www.facebook.com/1stbrandsacademy
How Quality Ensures Success
An Overview
GlaxoSmithKline (GSK) was formed from the December 2000 merger of Glaxo Welcome and SmithKline Beecham plc.
The $70 billion deal created the world's largest drug manufacturer and research-based pharmaceutical concern.
PRODUCTS
PRODUCTS
GlaxoSmithKline develops, manufacturers and markets:
pharmaceuticals, vaccines, over-the-counter medicines and health related consumer products
Our broad pharmaceutical product line includes:
antibiotic, antidepressant, gastrointestinal, dermatological, respiratory, cancer and cardiovascular medications
PRODUCTS
PRODUCTS
VISION
“We want to become the indisputable leader in our country, not simply in terms of size, but in how we use that size to achieve our mission and improve the quality of human life.”
MISSION
SPIRIT OF GSK
TOTAL QUALITY MANAGEMENT
SIX PILLARS
“Commitment” – the commitment from the top level to the operational level was observed during our visit as the lower staff and the strategic level gave the same answer for the quality that is to “follow the benchmark”.
“An unwavering focus on the both customers” – the organization believes that both internal and external customers are the key players in being profitable and so they never assist their stakeholders in every means to get the required output.
“Employee Involvement” – employee involvement acts as strong pillar in meeting the targets. The organization provides a linked database system through which every employee can contribute in terms of suggestions and ideas for growth and improvement.
SIX PILLARS
“Optimal use of resources” – they do understand the importance of the concept of scarce resources and thus tries to minimize the waste and get the optimal level of benefit from the raw material and other available resources.
“Treating suppliers as partners” – the output of the firm do depend on the quality of the raw material and differentiating on the basis of quality requires consistent and accurate level input with sustainable quality level and thus the organization has treated the supplier as their long term strategic alliance.
“Benchmarking” – GSK Pakistan over the period of time has developed its own standard, which includes ISO standards and their best practices.
QUALITY POLICY
QUALITY IMPROVEMENT STRATEGY
Reduce failure costs by problem solving methods and tools
Contributing in the selected prevention activities
Reduce appraisal costs in a statistically sound manner
Continuously monitoring and reinforce the prevention effort to gain desired quality improvement level.
QUALITY PLANNING
The overall planning can be summarize as the following steps
Customer needs
Forecast the future
Gap- analysis
Closing the loop holes
Alternatives Evaluation
Implementation
Mh0059 – quality management in healthcare servicessmumbahelp
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
(Prefer mailing. Call in emergency )
Lack of management commitment, Inability to change organizational culture, Improper planning, Lack of continuous training and education, Incompatible organizational structure and isolated individuals and departments, Ineffective measurement techniques and lack of access to data and results,Paying inadequate attention to internal and external customers, Inadequate use of empowerment and team work,
Failure to continuously improve
Total Quality Management TQM isnt an easy management stra.pdfajayadinathcomputers
Total Quality Management (TQM) isnt an easy management strategy to introduce into a business
in fact, many attempts
tend to fall flat. More often than not, its because firms maintain natural barriers to full involvement.
Middle managers, for
example, tend to complain their authority is being challenged when boots on the ground are
encouraged to speak up in the
early stages of TQM. Yet in a culture of constant quality enhancement, the views of any given
workforce are invaluable.
One firm thats proven the merit of TQM is New Jersey-based healthcare provider AtlantiCare.
Managing 5,000 employees
at 25 locations, AtlantiCare is a serious business thats boasted a respectable turnaround for
nearly two decades. Yet in
order to increase that margin further still, managers wanted to implement improvements across
the board. Because patient
satisfaction is the single-most important aspect of the healthcare industry, engaging in a renewed
campaign of TQM proved
a natural fit. The firm chose to adopt a plan-do-check-act cycle, revealing gaps in staff
communication which
subsequently meant longer patient waiting times and more complaints. To tackle this, managers
explored a sideways
method of internal communications. Instead of information trickling down from top-to-bottom, all of
the companys
employees were given freedom to provide vital feedback at each and every level.
AtlantiCare decided to ensure all new employees understood this quality culture from the onset. At
orientation, staff now
receive a crash course in the companys performance excellence framework a management
system that organises the
firms processes into five key areas: quality, customer service, people and workplace, growth and
financial performance. As
employees rise through the ranks, this emphasis on improvement follows, so managers can
operate within the companys
tight-loose-tight process management style.
After creating benchmark goals for employees to achieve at all levels including better
engagement at the point of delivery,
increasing clinical communication and identifying and prioritising service opportunities AtlantiCare
was able to thrive. The
number of repeat customers at the firm tripled, and its market share hit a six-year high. Profits
unsurprisingly followed. The
firms revenues shot up from $280m to $650m after implementing the quality improvement
strategies, and the number of
patients being serviced dwarfed state numbers.
Question 1 (20 Marks)
Critically discuss the four (4) TQM practices that AtlantiCare would adopt to improve its operations
and fully satisfy its
customers..
Outsourcing medical billing enables you to improve the billing process capture reimbursements more efficiently for better medical billing collections rates. https://www.mgsionline.com/medical-billing-and-collections.html
1. TAMMY WILLIAMSON, MBA
205.639.9147 | tdw006@icloud.com |
4648 Jackson Loop Vestavia, AL 35242
PROFESSIONAL SUMMARY
Driven and compassionate healthcare professionalwith 15 years’experience in operationsmanagement,
needs assessment, strategic planning with genuine passion for achievingand exceedinggoals.
Six Sigma Green Belt with more than 10 yearsof demonstrated success;restructuringoperations to
enhance revenue growth, reduce costs, and improve service.
Personaland active listener with focusedstrengths in recruiting, developingand managing staff. Ability
to motivate and empower others through the organization's mission, visionand values.
Detail-oriented individual, competitive in nature, and driven by task that lead to the successof the team
and the company.
EXPERIENCE
COST REDUCTION SPECIALIST Birmingham, Alabama
Independent Healthcare Consultant 2015 to current
Consult and manage comprehensive procurement and supply chain projects. Responsible for identifying
and implementing initiatives to reduce the overall supply chain cost base.
Identify client opportunities, offer efficient supply chain management servicesfor business
development.
Reviewterms and conditions of contractsto ensure maximum business value for clients through
contract negotiations.
Analyze and benchmark current line items; offer procurement solutionsand assist in planning
effective businessstrategies.
Provide lean methodology to increase organizational operations efficiency for market leadership, and
survival in the competitive market.
Build strong customer relations and network functions, ensuring long term sustainable relationships,
and business plans.
DIRECTOR OF OR SERVICES Birmingham, Alabama
Unity HealthTrust LLC 2014 to 2015
Directs and guides diverse, cross-functionalteamsresponsible for strategic initiativeson behalf of contracted
healthcare facility. Performsas change agent acrossorganization to implement performance
improvement projects.
Recruitedby CEO to analyze, identify areas of opportunity, andimprove efficiency, productivity,
and profitability of existingoperationsthrough lean methodology.
Integratedfunctional strategies, utilizing business expertise to reach financial and operational
objectives. Reduced a$3.2 million instrument purchase list below $1.8million in needed surgical
instrumentation.
Streamlined workflow, redesigned case cartsand inventory management in 5 months yielding
improvedphysiciansatisfaction.
• Developedand executedsolutionsto variouscomplex opportunities.
• DecreasedIUSS rate by 7.36% within 60 days.
• Identifiedand reduced23% of traysmissing instrumentation.
• Reconciledcount sheets and preference cardsensuring 97% accuracy.
STRATEGIC SOURCING SPECIALIST Birmingham, Alabama
University of Alabama at Birmingham Hospital 2013 to 2014
Managed a defined portfolio for productsand service contractsfor large Academic Medical Center. Analyzed
market and delivery systemsto assess present, "Just-In-Time" and future inventory.
Negotiatedand maintained bid analysisand development for over 500 contractualagreementsfor
UAB Hospitals' five Operating Rooms and Heart & Vascular Center.
Leveragedsavings on OR kits, totaling $45,000 annually for 3 yearsthrough optimizing price,
delivery andterms.
2. TAMMY WILLIAMSON, MBA
205.639.9147 | tdw006@icloud.com |
4648 Jackson Loop Vestavia, AL 35242
Facilitated and securedover $250,000 insavingsfor the Heart & Vascular Center by consolidating
3 vendorsto 1.
Advisedclinicians, physicians, and Health Systemaffiliates to standardize and optimize
contractualobligationsacross the systemas a member of Value AnalysisTeam for Cardiovascular
and Operating Room.
Conductedthorough market analysis to ensure portfolio is benchmarkedappropriately.
FACILITY ADMINISTRATOR Ventura, California
DaVita Healthcare Partners, Inc. 2010 to 2013
Directedday-to-day operationsof 2 outpatient dialysis clinics, operating6 daysa week, consisting of a
multidisciplinary team of approximately 60 individuals.
Accountable for P&Lmetrics, costsanalysis, regulatory compliance, inventory management, including
purchasing, product selectionand supply usage.
Achieved21% reductioninovertime, labor ratio and supply in cost and treatment by revisingclinic
patient schedule and assignments for patients and staff.
Recognizedby Regional Director to implement patient and staff scheduling, as evidencedby the
improvedperformance of the two clinics, to the entire region, yielding workforce efficiencyby 33%.
Oversight of all management-related issues, including human resources, hiring/training/mentoring
staff, conducting performance reviews, ensuring compliance with regulatory requirements.
Decreasedstaff turnover rate to less than 10% throughappropriate selection, orientation, training,
staff education and development.
Recognizedin top 1% of DaVita organization; awarded “Pay for Performance” for illustratingongoing
commitment of company mission.
Recipient of Continuous Improvement Awardin 2011 for surpassing the core value of strivingto
continually improve as an individual and as a team.
Succeededin achievingClinical Initiative Goals at both clinics:
• Improvedcatheter ratesby 46%,
• Increaseduse of fistulas by 102%,
• Decreasedmortality rates by 28%,
• Improveddialysisadequacy by 76%,
• Vaccinatedmore than 91% of patients for influenza& pneumonia,
• Sustained greater than 94% of patient satisfaction.
CLINICAL OPERATIONS DIRECTOR Birmingham, AL
Integrated Medical Systems Inc. 2005 to 2010
Established priorities and goals, assisted in supervisionand monitoring of operations within two divisionsof
company, which focusedon Operating Roomand Sterile Processingfunctions. Serve as liaison between
organizations, shareholders, and outside organizations.
Promoted within 1.5 years with proven achievements as Clinical Operations Manager.
ReducedOperating Expensesby 70%, achievingcost savingson average $450k, with5-year
contract gain of $2.3 million.
Achievedprofit and loss margin goals on an average of 96%.
Collaborated with sales force and operationteams with 1-on-1 training that included sterilization
processes, updated disposable and reusable instrumentation, and O.R. proceduresto better serve
our clients.
Facilitated implementation of "Lean" methodology and workflow processeswithin outsourced
accounts, in effortsto create an efficient and productive operation.
Coordinatedthe client’s financial or budget activitiesto fund operations, maximize investments, or
increase efficiency.
Improvedcustomer satisfactionof each account on average 15% and realized 100% on-time
3. TAMMY WILLIAMSON, MBA
205.639.9147 | tdw006@icloud.com |
4648 Jackson Loop Vestavia, AL 35242
delivery of assigned projectsthrough proficient communication, customer service and
organizational skills with contractedfacility.
CLINICAL OPERATIONS MANAGER
Integrated Medical Systems Inc.
Oversight of operationsfor five laparoscopic outsourcingservice teams, throughout a multiple state region.
Amplified revenue over $7.3 million, through sales growth within 4 out of 5 accountswithin
territory.
Maximized productivity 3 times over, throughdevelopment, standardization and educationof
staff.
Customized, streamlined and revitalizedproduct conversionsfor clientsas well as internally,
boosting satisfactionto 95%.
Pioneeredand formalizedquality training programs and best practicesas appointed by Senior
Leadership.
CERTIFIED SURGICAL TECHNOLOGIST Birmingham, Alabama
Brookwood Medical Center 2001 to 2005
Specialize in Open Heart proceduresincluding Coronary Artery Reconstruction, Valve Replacements, Pacemaker
Placement, and Thoracic and Aortic Aneurysm.
Fielded instruments, supplies and equipment to surgeons and surgeons' assistants, hold
retractors, cut sutures, and performother tasks as directedby surgeon during operation.
Providedtechnicalassistance and anticipate the needs of surgeons, surgical
nurses or anesthesiologists.
Ensured safe, quality patient care during operations.
Maintain constant vigilto ensure proper sterile field during operation.
EDUCATION
MASTER OF BUSINESS ADMINISTRATION Birmingham, Alabama
University of Alabama at Birmingham 2013 to 2015
LEAN SIX SIGMA GREEN BELT Birmingham, Alabama
Institute of Industrial Engineers 2014
BACHELOR OF SCIENCE IN EDUCATION Birmingham, Alabama
University of Alabama at Birmingham 1995 to 1999
CERTIFICATIONS
• CertifiedRegistered Central Service Technician, InternationalAssociationof Healthcare Central
Service MaterialManagement
• Training Certificate, Associationfor Talent
• Development, Certificatesof Completion of First Assistant SurgiSkills™ Workshop:
Abdominal Aortic Aneurysm, Suture & Tying, Transverse ColonResection, Open Cholecystectomy
and ORIF of the Femur.