The document describes a case study involving an employee named Ravi Shankar who discovers that a new hire with an IIT degree is being paid slightly more than him despite having less experience. When Shankar confronts his manager Keith Weston about the pay disparity, Weston explains that the company needed to pay a premium to attract talent from IITs. Weston says Shankar's salary will be reviewed in 6 months but Shankar is unsatisfied with this response and updates his resume, believing 6 months is too long to wait.

2. CASE STUDY
PRESENTED BY :
SREE POOJA.S.P
ASWATHY.A
DIVYA VIJAYAN

4.  Ravi shankar- Silverline Industries Ltd. (SIL) For 5 years
as Senior System Analyst.
 Saw his friend IshwarDayal, a colleague in Networking
Section.
Get to know the company hired a programmer analyst
who is an IIT graduate. New recruit’s starting pay was
only Rs. 3000 a month lower than his own.
 Next Monday Shankar confronted Keith Weston, HRD
manager. Get to know that market for analyst is tight
Without a premium salary, company can’t draw people
from IITS.

5. They need another analyst and this was the way the
company have done it.
 Shankar asked whether salary could be adjusted
accordingly.
 Salary package will be decided at the time of
performance review after 6 months. Long time awards may
be given for people like Shankar.
 Nothing will be there to complain after 6 months.
Shankar took out his CV, ornamented for sending it across
IT consultants in Mumbai.
 “ Six months is a pretty long time!!”.

6. DO YOU FEEL THAT WESTON `S EXPLANATION WAS
SATISFACTORY ? DISCUSS
 WHAT IS LIKELY TO BE THE IMPACT OF THIS INCIDENT
ON SHANKAR`S MOTIVATION TO WORK ?
 HOW DO YOU REACT ,IF YOU WERE TO BE IN
SANKAR`S POSITION ?
 WHAT ACTION DO YOU THINK THE COMPANY
SHOULD HAVE TAKEN WITH REGARD TO SANKAR ?
EXPLAIN

7. Do you feel that Weston’s explanation was
satisfactory? Discuss.
• Weston’s explanation was not so satisfactory. He just
looked at the budget of the organization for hiring
employees. Not about the future of the employees.
• Employees need more care and they expect fair
treatment from their superior.
• Here the employees were treated just like machines

8. According to Iowa studies (By Kurt Lewin
& his colleagues)
Weston is Autocratic:
 Make decisions without
involving subordinates.
 Spells out work methods.
 Provides workers with very
limited knowledge of goals.
 Give negative feedback.

9. What is likely to be the impact of this
incident on Shankar’s motivation to work?
 Motivation is the core of management.
 It is an important factor which encourages
persons to give
their best performance.
 Labor absenteeism and labor turnover are
reduced.
Motivated employees have higher commitment
and loyalty to the organization.
But here Shankar is not motivated due to poor
wages.
An unsatisfied need causes tension(physical or
psychological) within himself.

10. NEGATIVE PERCEPTION
Shankar took the conversation in a bad sense.

11. Psychological life positions of Shankar towards the
new recruit is:
I am not OK, You’re not OK.
• Known as futility and frustration.
•Lost interest in life, see life as totally without
promising.
• Unable to cope up with the world.
•May lead to extreme withdrawal.

12. A conflict arises when one party perceives that another
party has negatively affected , or is about to negetively
affect, something that the first party cares about.
The disagreement between two or more individuals or
groups over an issue of mutual interest.
Here we can view the chances for Dysfunctional Conflict.
i.e.; The conflict that hinders the group performance.

13. NON-SATISFACTION OF NEEDS
Unsatisfied needs are the starting point for the understanding of motivation.
Many times an individual is unsuccessful in attempts to satisfy needs.
As the unsatisfied needs produce tensions within the individual, these
unsatisfied needs motivate the individual to that behavior which will relieve the
tension. When the individual is unable to satisfy needs, frustration results.
Shankar follows a Defensive Behavior.
DEFENSIVE BEHAVIOUR
When individuals are blocked in attempts to satisfy their needs, they may evoke
one or more defensive mechanisms. Some general patterns of defensive
behavior which have been identified as:

15.  WAGES
 PROMOTIONS
 NATURE OF WORK ITSELF
 ORGANIZATIONAL POLICIES AND
PROCEDURES
 WORKING CONDITIONS
 SUPERVISION

16. How you react if you were in Shankar's
position?
•DISCUSSION WITH THE TOP
MANAGEMENT
•KNOWING OUR POSITION IN THE
ORGANISATION.

17. WHAT ACTION DO YOU THINK THE COMPANY
SHOULD HAVE TAKEN WITH REGARD TO SANKAR
? EXPLAIN
•CONSIDERATION TO EMPLOYEES.
•A GOOD COMMUNICATION INSIDE THE
ORGANIZATION.
•AVOIDING THE DELAY FOR SIX MONTHS.

18. The organization will have a chance to face such
conflicts and problems in future too .
Employees should not be considered as raw
materials.
Human values have to be treated properly .