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Mental health matters
- 1. Positive Mental Health at Jacobs Asia Pacific and Middle East region September 2019
- 2. REMINDERS
- 3. 3 Awareness
- 4. The Vision 4 To create a working environment where everyone can thrive An environment that: • Promotes positive mental health • Raises awareness of risks to mental health • Mitigates the risks to mental health through positive behaviours, open discussion, support, and advice • Protects against, and mitigates risks, to mental illness • Supports all employees, through peers, management, and trained positive mental health champions
- 5. The Strategies 5 The strategy commits to addressing three key areas: • Raising awareness of mental health conditions and reducing stigma; • Preparing our business to be able to better support our staff suffering from a mental health condition and; • Fostering a supportive workplace environment.
- 6. Definition 6 “Mental health is defined as a state of well-being in which every individual realizes his or her own potential, can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to her or his community.” World Health Organisation Aug 2014
- 7. 7 The importance of workplace mental health and wellbeing • One in six people experience mental illness in their lifetime; • Mental health issues in the workplace cost the economy $12.8 billion every year; • For every dollar organisations spend on appropriate action (such as training leaders), there is on average a $2.30 return on investment. • As well as the human and economic costs, there are legal requirements for employers to focus on workplace mental health and wellbeing. Society and Organisation
- 8. 8 Positive Mental Health Champions • Volunteers who promote positive mental health • Help reduce the stigma associated with mental illness • Are a point of reference for support information and resources The story so far
- 9. 9 Positive Mental Health Champions • Network of 140+ APME Positive Mental Health Champions • Since launching, APME Champions have intervened in over 100 instances. Training • One-day training course • provides greater awareness of the issues of mental health • provides tools and techniques to offer interim support • direct colleagues toward the appropriate professional options as needed. • Ongoing learning • Jacobs Connect discussion group • Involvement in mental health initiatives The story so far
- 10. 10 The story so far
- 11. EAP 11 Employee Assistance Program • Jacobs has an Employee Assistance Program (EAP) – a free resource that we should refer staff to if they require further support. Jacobs’ EAP provider is Optum. • The EAP can provide help with: Personal Issues Family Issues Work Issues Anxiety or depression Stress management Grief and loss Mid-life issues Emotional or physical abuse Low self-esteem Work-life balance Concerns about children Relationship issues Financial or legal problems Substance abuse (including tobacco) Domestic violence Problems with performance Relationships between co-workers Managing conflict Adjusting to change Handling work stress Making career choices Dealing with traumatic events
- 12. 5 Ways to Wellbeing 12 Take Notice – Have the discussion Give – donate, volunteer, compliment Be Active – get outside, walking meetings! Connect – switch off the phone/ laptop! Keep Learning – new courses, new hobbies
- 13. Pressure vs. Performance We want to create an environment where our people are in the blue zone and avoid the red
- 14. Mental Health Continuum No mental illness and mentally healthy No mental illness with poor mental health mental illness with poor mental health Mental illness and mentally healthy
- 16. Internal Resources 16 How can you get support? Your Mind Matters Toolkit • Employee Assistance Program (EAP) phone details • Positive Mental Health Champions • EAP online (myLivewell) • Shared stories • Webinars • Stress Essentials online training module • Mental Wellbeing Self- Assessment • 5 Ways to Wellbeing Action Plan • Face to face support suggestions Mentally Healthy Workplace • Tools for yourself, family, friends, managers. • Articles, meditation, blogs, relaxation techniques, activities, support guidance • Stress Essentials online training module • (EAP) phone and online details • Positive Mental Health Champions • Your Mind Matters Toolkit • Online training • Mental health videos
- 18. Employee Assistance Program 18 EAP contact #
- 19. 19 • The vision is to create a working environment where everyone can thrive • One in four people experience mental illness in their lifetime • Positive Mental Health Champions promote positive mental health, help reduce the stigma associated with mental illness, and can direct someone to appropriate help • EAP offers short-term confidential professional counselling. Access code: Jacobs • 5 Ways to Wellbeing – incorporate into your every day life • Pressure / Stress vs. Performance • Mental Health Continuum: Mental health is not fixed or in a static state • Your Mind Matters Toolkit and Jacobs Connect Summary
Editor's Notes
- In an effort to improve the wellbeing of our staff and their families, Jacobs developed the ‘Mental Health Matters’ strategy, focussed on promoting positive mental health across the business. People are the heart of our business and as such we recognize that we can only be as strong as our employees, business partners, clients, families, and neighbors. We strive to create mentally healthy working environments that: Promotes positive mental health. Raises awareness of risks to mental health. Mitigates the risks to mental health through positive behaviours, open discussion, support, and advice. Protects against, and mitigates risks, to mental illness. Supports all employees, through peers, management, and trained positive mental health champions. Our commitment to positive mental health is a manifestation of BeyondZero, our culture of caring. With sensitivity to our global cultures, we develop programs and practices that help keep our people healthy, active, and supported. We believe this is good for our people, our communities, and our business.
- The ‘Mental Health Matters’ strategy aims to focus on mental health in the same way we do physical health. The strategy encompasses a number of actions including providing resources and training, storytelling, awareness campaigns and online training.
- Before you show this slide, ask what people think the definition of mental health is. Add keywords to a flip chart. Show the slide and note the definition makes no reference to the absence of mental illness.
- One in four people experience mental illness in their lifetime. A similar number suffer from symptoms severe enough to impact on their working life but are not severe enough to be diagnosed as an illness. This has a huge impact on the wellbeing of the individual, their family, friends and colleagues as well as on the businesses they work for. With a larger proportion of male employees, Jacobs was cognisant of the fact that men are at greatest risk of suicide but least likely to seek help. It is estimated that 72% of males don’t seek help for mental disorders. In an effort to improve the wellbeing of our staff and their families, Jacobs developed the ‘Mental Health Matters’ strategy, focussed on promoting positive mental health across the business. A healthy, happy workforce is productive, adaptive and flexible. When a mentally healthy workplace is achieved, and workers are protected from harm or injury and other potentially negative impacts, they can also benefit from the typical health benefits of employment, including routine, social contact, remuneration, identity and regular activity. Employers are legally obliged to: not discriminate against an employee with mental illness (including at recruitment, during employment and during any exit from the organisation); ensure health and safety (this includes creating a psychologically safe workplace, and managing duty of care to all employees); ensure privacy (this includes around disclosure of mental health issues and the implementation of reasonable adjustments); avoid adverse actions. Understand that not all employees with mental health issues will be impacted in their work functioning. But, if they are, it is important that they feel safe to disclose their issues. This is necessary so that you can work together to meet your obligations to them, and other employees, by providing appropriate support whilst still managing the organisation’s needs. Mentally healthy workplaces help organisations to: meet their legal responsibilities to manage safety and health risks and to provide timely and durable return to work systems; decrease disruptions and costs resulting from work-related harm; reduce worker turnover, absenteeism and presenteeism; reduce work-related injuries, illness and lost time; improve productivity.
- Positive Mental Health Champions (PMHCs) are volunteers whose primary role is to promote positive mental health across the organisation and to help reduce the stigma associated with mental illness. They are also a point of reference for information and resources on where colleagues can get appropriate help if they, or someone they know, has a mental health concern. On 10 October 2016, as part of Jacobs’ global ‘mental health matters’ strategy, our Positive Mental Health Champions initiative was launched initially across the UK & Ireland. Since November 2017, A network of 140+ Positive Mental Health Champions has been established across all offices and large sites across Australia, New Zealand, Singapore, Indonesia, Philippines and the Middle East including Abu Dhabi, Duabi and Qatar. This initiative was created to help break down the taboos that still exist around the subject of mental illness. It serves to promote positive mental health across the company and the Positive Mental Health Champions have been trained in how to guide staff who have a mental health concerns or crises, to the appropriate level of help. Our Positive Mental Health Champions dedicate time to listen and help staff access support and professional help (through the EAP or their own GP). PMHC FAQ: https://jacobsconnect.jacobs.com/docs/DOC-273724 Optum APME phone numbers: https://jacobsconnect.jacobs.com/docs/DOC-301581
- Since November 2017, A network of 140+ Positive Mental Health Champions has been established across all offices and large sites across Australia, New Zealand, Singapore, Indonesia, Philippines and the Middle East including Abu Dhabi, Duabi and Qatar. Since launching, APME Champions have intervened in over 100 instances. The majority have been ‘low level’ chats and coffee break conversations - simple steps to help break down the taboos associated with mental illness. They will help ‘normalise’ conversations and promote support. Whilst it is difficult to fully assess the impact that the Positive Mental Health Champions have had on the company to date, partly because our journey is evolving every day and partly because of the confidential nature of the conversations, anecdotal evidence from managers, section leaders and individuals indicates that mental health matters are being discussed and actions taken to help individuals. The change in culture where mental health issues are no longer taboo is evident and we expect this to become the accepted norm in the company. The success of the Positive Mental Health Champion network has been recognised throughout Jacobs and we are aiming to create a network of 1,000 Positive Mental Health Champions globally. A positive mental health champion completes a one-day training course (produced internally based on international best practice), which provides greater awareness of the issues of mental health and provide tools and techniques to enable them to offer interim support while directing colleagues toward the appropriate professional options as needed. PMHC FAQ: https://jacobsconnect.jacobs.com/docs/DOC-273724 Optum APME phone numbers: https://jacobsconnect.jacobs.com/docs/DOC-301581
- The ‘mental health matters’ strategy is very important to Jacobs as a company. Some of the history behind the mental health matters strategy: • The subject of mental health has been growing in prominence in society and Jacobs over a number of years • Jacobs offers support services (such as the Employee Assistance Program) and awareness raising through BeyondZero but not as part of a strategic approach • The global Promoting Positive Mental Health day during Safety Week 2016 was turning point in the awareness of mental health across Jacobs. • The Positive Mental Health Champions course is part of a wider strategy that looks at building resilience, awareness and training and support systems • Intention is to build a network of 1500+ Positive Mental Health Champions across the globe for Jacobs. Our program has been developed using data from reputable sources (World Health Organisation (WHO), National Institute for Health and Care Excellence (NICE) and other key resources).
- The EAP offers short-term professional counselling. All calls are confidential, however the caller will need to advise the operator that they work for Jacobs so that the company can be invoiced. The EAP Manager Helpline is a telephone counselling service designed especially for managers and supervisors who would like some practical advice about workplace issues they have to deal with. The Manager Helpline is staffed by qualified psychologists who have vast experience in dealing with organisational and people management problems. It can be accessed by the same main EAP phone line – listen to the prompts to be directed to the Manager Helpline. We want to see an increase in EAP utilisation. This does not mean that more people have mental health issues. It means that more people are seeking earlier intervention and made a call to seek help. A mentally healthy workplace promotes the message that it’s ok to seek help. The EAP is a tool that can be used when we START to feel some pressure. This will allow us to get help to develop strategies to manage the pressure. Ignoring the problem won’t make it go away. The EAP can be used when you hit a wall / burn out / stress becomes too much, but it’s easier if you access the EAP before this happens.
- The ‘five ways to wellbeing’ was developed from a report by the New Economics Forum. The ‘Foresight’ report is evidence based and emphasises that small improvements in these 5 areas can lead to improve wellbeing, decrease some mental health problems and help people flourish The Mental Health Matters program has the 5 Ways to Wellbeing framework: Take Notice – be aware of your surroundings, look up from your screen, look out of the window occasionally! Give – donate to charity, either money, or your time. Give compliments – they’re always nice to receive! Be Active – get outside, plan walking or outside meetings on your projects. Think differently to include activity in your day. Connect – turn off the laptop and the phone and connect with loved ones (especially children). Call that relative or friend you’ve been meaning to. Keep Learning – look for new courses in a subject that interests you, take up an old hobby again, read on your commute if possible. Consider this statement: The pace of change will never be this slow again. Let’s take a second to think about what it means. Not only will the world continue to change, but those changes will be faster, more impactful, and have global reach. The 5 ways to wellbeing will be a constant as humans won’t change while the environment changes around us. That is our coping mechanism. READ MORE HERE: https://knowledge.hyperisland.com/demystifying-digital/the-speed-of-change Consider these topics within your projects/sites/offices - what could be put in place to help staff wellbeing?
- The Blue Zone is where our people are at their most effective. That is where we want our people to be – but the challenge is how do we do it? Activity Explain: Pressure is often referred to as stress. Ask: What’s the difference between pressure and stress? Answer: Pressure is a necessary part of life. It helps us perform and without it we will soon get bored and frustrated. To have some pressure in our lives is normal and necessary, it helps us get things done. Stress is the name given to what happens when pressure becomes too much, and exceeds an individual’s ability to cope. Explain: The pressure curve model (i.e. Pressure vs Stress graphic) demonstrates what happens to our mental health when someone is under too much pressure. Performance decreases and mental health suffers. Too much stress damages physical and mental health. It is important to recognise that stress may have an impact on someone’s mental health – but it DOES NOT necessarily cause mental illness. Ask: How can you tell you’re stressed? Look for answers like: Unable to focus and concentrate Becomes forgetful Unable to focus and concentrate Poor eating and drinking habits Increased consumption of alcohol Lack of sleep Increased heartrate Irritability Shallow breathing Mood swings Sweating Describe the activity: Get people out of their seats and indicate where they are feeling today / this week. This can change day to day. If you’re willing to, share why you’re feeling the way that you are – rusted out, burned out, or effective, confident and decisive.
- Mental health is not fixed or in a static state, and we can move back and forth along this scale at different times during our lives. Explanation of Mental Health Continuum No mental illness and mentally healthy: people are well; showing resilience and high levels of wellbeing. No mental illness with poor mental health: people may start to have difficulty coping. Mental illness and mentally healthy: people have more difficulty coping and symptoms may increase in severity and frequency. mental illness with poor mental health: people are likely to be experiencing severe symptoms and may be at risk of self-harm or suicide. It's important to remember that mental health is complex. The fact that someone is not experiencing a mental health condition doesn't necessarily mean their mental health is flourishing. Likewise, it's possible to be diagnosed with a mental health condition while feeling well in many aspects of life. Ultimately, mental health is about being cognitively, emotionally and socially healthy - the way we think, feel and develop relationships - and not merely the absence of a mental health condition. THINK BACK TO THE ‘WHO’ MENTAL HEALTH DEFINITION. The mental health continuum: From languishing to flourishing in life CLM Keyes Journal of health and social behavior, 2002
- A combination of integrated communications campaigns, internally and externally, particularly around key dates have seen engagement from all levels of the business including leadership, committee’s, sub-contractors and employees. Article on LinkedIn by Peta Slocombe, addressing Patrick Hill, Senior Vice President & General Manager - Buildings & Infrastructure, Asia Pacific & Middle East Safety Week 2019 Blog by Paul Hendry – Vice President of HSE – Buildings and Infrastructure & Advanced Facilities (BIAF) Peta Slocombe, former Senior Vice President – Corporate Health at Medibio Limited, shared a message that she received following the publication of her LinkedIn article ‘Why Jacobs are the World's Leaders in employee mental health: Mental Health Check-in’: "Good morning and thank you for accepting my connection. I have just been reading of Jacobs Groups work in mental health. I confess I like many leaders have probably delegated this to a level not indicative of the urgency of the problem. I have requested my people to review their initiatives immediately. We have 120000 employees. Yours and Jacobs leadership compels me to do better.” - Chairman, European professional services. Jacobs’ commitment and action is making an impact on our people and the world!
- Mentally Healthy Workplace We created a Mentally Healthy Workplace site on the intranet which centralises support and resources for employees and their families. This space is a constant reference point for all staff who need any level of mental health support, from a lunchtime meditation session to access to professional support. It is also used as an example of best practice mental health resources across the business. The space is kept up to date with current mental health programs, processes and practices and share knowledge with the business. https://jacobsconnect.jacobs.com/community/company/regions/anz-shared-functions/hse-anz/mental-health-anz (Jacobs Connect Mentally Healthy Workplace space) Your Mind Matters Toolkit To bring all these initiatives together, we created the Jacobs ‘Your Mind Matters Toolkit’. In a single click, the Your Mind Matters Toolkit provides 24/7 crisis support information, face to face resources, self-management tools, training information and much more. The Your Mind Matters Toolkit is interactive and allows the user to interface with the document to find the right resource to suit them. The Your Mind Matters Toolkit was launched on R U OK? Day 2018 and was well received in the Asia Pacific and Middle East region. Shortly after, a Global version of the Your Mind Matters Toolkit was developed and published, resulting in our workforce of 70,000 staff being able to access an international version of the tool. https://jacobsconnect.jacobs.com/docs/DOC-278781 (Toolkit) Stress Essentials is an online training module is designed to raise awareness of stress, its cause and to assist in recognizing the symptoms and sources of stress.
- Click on image to link to JacobsConnect