Meet PRISCILLA... a mobile concierge for your hotel guests
•
3 likes•901 views
Provide your guests the convenience of accessing information and services such as check-in, check-out, concierge and room service, directly on their mobile devices.
Report
Share
Report
Share
Download to read offline
Recommended
Leslie Ann Dimo
This document contains a summary of Leslie Ann Dimo's work experience and qualifications. It lists her contact information and achievements including being named Employee of the Month three times between 2006 and 2010. Her professional experience includes roles as a Secretary for an engineering department, Business Center Administrator, and Guest Service Assistant for hotel front offices. She has over 10 years of experience in customer service and administrative roles for hotels in Dubai. Her education includes a Bachelor's degree in Agriculture and certifications in first aid.
Concierge
A concierge works separately from the front office desk to fulfill guest services like handling mail and messages, making dinner reservations at suggested restaurants, acting as a local guide, and taking care of any guest essentials. They report directly to the front office manager and work closely with other hotel staff like bell captains and reception to solve guests' problems. A concierge plays an important customer service role by utilizing their extensive knowledge of the local area and contacts to manage guest requests and operations at the hotel or resort.
Tourist Info Network. 10 Point Mision Statement
The 10-point mission statement of the Tourist Info Network aims to:
1) Provide quality tourist information services for visitors to the Valencia Region while respecting local initiatives.
2) Understand and satisfy visitor needs to improve their experience in the region.
3) Promote local tourist resources and alternatives across the Valencia Region.
5 reasons to choose TC
This document outlines 5 reasons to book travel through this company:
1. They provide exceptional service with one dedicated contact available day and night for any issues.
2. They have a high level of duty of care with a global network and 24/7 support.
3. Travel is tailored to individual preferences by hand-picking exact products and rates from their supplier relationships.
4. They act as a personal travel assistant to take care of all arrangements and documentation.
5. They offer value for money through their expertise, technology, and relationships with customers and suppliers to improve processes and save on costs.
Ishaan d Bana_resume 1
Ishaandev Banerjee has over 5 years of experience in the hospitality and communications industries. He has held roles in guest relations and reservations at ITC Sonar in Kolkata, as well as internships in guest relations, housekeeping, and recruitment at Hyatt Regency Kolkata and Taj Bengal Kolkata. His experience also includes consulting for start-up ventures and volunteering with charities. He holds a Bachelor's degree in Hospitality from the Institute of Hotel Management in Kolkata and has skills in public relations, brand management, event management, social media, and software like Adobe and CorelDraw.
Role of the concierge
The document outlines the role and responsibilities of a hotel concierge. A concierge is responsible for providing information services and support to hotel guests. Key duties include handling guest mail and messages, answering questions about hotel facilities and local attractions, procuring tickets for events, and developing contacts in the local area to help facilitate guest requests. The concierge reports to the front office manager and may supervise other lobby staff. Strong communication, problem-solving, and guest service skills are important for the role.
The role of the concierge
For Hospitality and Tourism Project
The Role of the Concierge. I do not own any of the pictures or audio.
Resume
Andre Miller has over 8 years of experience in the cruise industry, most recently as an Activities Manager for Royal Caribbean Cruise Line. He is seeking a Cruise Director position to utilize his skills in public relations and providing a satisfying customer experience. Miller has a history of organizing onboard entertainment, interacting with guests, supervising staff, and assisting with embarkation and debarkation processes. Prior to his role at Royal Caribbean, he spent 7 years entertaining guests and managing activities as Cruise Staff and Entertainment Supervisor.
Recommended
Leslie Ann Dimo
This document contains a summary of Leslie Ann Dimo's work experience and qualifications. It lists her contact information and achievements including being named Employee of the Month three times between 2006 and 2010. Her professional experience includes roles as a Secretary for an engineering department, Business Center Administrator, and Guest Service Assistant for hotel front offices. She has over 10 years of experience in customer service and administrative roles for hotels in Dubai. Her education includes a Bachelor's degree in Agriculture and certifications in first aid.
Concierge
A concierge works separately from the front office desk to fulfill guest services like handling mail and messages, making dinner reservations at suggested restaurants, acting as a local guide, and taking care of any guest essentials. They report directly to the front office manager and work closely with other hotel staff like bell captains and reception to solve guests' problems. A concierge plays an important customer service role by utilizing their extensive knowledge of the local area and contacts to manage guest requests and operations at the hotel or resort.
Tourist Info Network. 10 Point Mision Statement
The 10-point mission statement of the Tourist Info Network aims to:
1) Provide quality tourist information services for visitors to the Valencia Region while respecting local initiatives.
2) Understand and satisfy visitor needs to improve their experience in the region.
3) Promote local tourist resources and alternatives across the Valencia Region.
5 reasons to choose TC
This document outlines 5 reasons to book travel through this company:
1. They provide exceptional service with one dedicated contact available day and night for any issues.
2. They have a high level of duty of care with a global network and 24/7 support.
3. Travel is tailored to individual preferences by hand-picking exact products and rates from their supplier relationships.
4. They act as a personal travel assistant to take care of all arrangements and documentation.
5. They offer value for money through their expertise, technology, and relationships with customers and suppliers to improve processes and save on costs.
Ishaan d Bana_resume 1
Ishaandev Banerjee has over 5 years of experience in the hospitality and communications industries. He has held roles in guest relations and reservations at ITC Sonar in Kolkata, as well as internships in guest relations, housekeeping, and recruitment at Hyatt Regency Kolkata and Taj Bengal Kolkata. His experience also includes consulting for start-up ventures and volunteering with charities. He holds a Bachelor's degree in Hospitality from the Institute of Hotel Management in Kolkata and has skills in public relations, brand management, event management, social media, and software like Adobe and CorelDraw.
Role of the concierge
The document outlines the role and responsibilities of a hotel concierge. A concierge is responsible for providing information services and support to hotel guests. Key duties include handling guest mail and messages, answering questions about hotel facilities and local attractions, procuring tickets for events, and developing contacts in the local area to help facilitate guest requests. The concierge reports to the front office manager and may supervise other lobby staff. Strong communication, problem-solving, and guest service skills are important for the role.
The role of the concierge
For Hospitality and Tourism Project
The Role of the Concierge. I do not own any of the pictures or audio.
Resume
Andre Miller has over 8 years of experience in the cruise industry, most recently as an Activities Manager for Royal Caribbean Cruise Line. He is seeking a Cruise Director position to utilize his skills in public relations and providing a satisfying customer experience. Miller has a history of organizing onboard entertainment, interacting with guests, supervising staff, and assisting with embarkation and debarkation processes. Prior to his role at Royal Caribbean, he spent 7 years entertaining guests and managing activities as Cruise Staff and Entertainment Supervisor.
Lara Takieddine- Personal resume
This document contains the resume of Lara Fawaz Takieddine. It outlines her education, skills, professional experience, and training. She has a BS in Hospitality from the Lebanese American University and is fluent in English, French, and Arabic. Her professional experience includes roles in guest relations at the Kempinski Summerland Hotel and internships in sales administration, hospitality, and hosting services. She is looking for a career opportunity to utilize her skills and talents to elevate customer experiences and achieve organizational goals.
QUINTER_CV
This document is a curriculum vitae for Quinter Atieno Okeyo that outlines her personal and professional experience. It includes her contact information, education history working as a receptionist, waitress, room attendant, and spa attendant at various hotels in Dubai from 2010 to present. Her duties in these roles involved guest services tasks like taking reservations, serving customers, cleaning rooms, and maintaining the spa facilities. The CV demonstrates over 10 years of experience in customer service and hospitality roles in Dubai.
David Mullen CV - July 2015
David Mullen has over 15 years of experience working in security and event staff roles. He holds a BTEC Level 2 Door Supervisor certificate and SIA Door Supervisor license. His experience includes working major events like the G7 and G8 conferences, Wimbledon, and cricket matches. He also has administrative experience from working in the legal sector for over 10 years. Mullen is actively seeking new security or event staff positions where he can utilize his training and experience.
Coordination with other depts
The front office coordinates with many other hotel departments to ensure smooth operations. It provides housekeeping with guest room status and special requests. It informs food and beverage about guest arrivals and departures for meal planning and minibar stocking. It aids marketing by sharing guest histories and room availability data. It coordinates with security on lobby monitoring, emergencies, and disruptive guests.
David Mullen CV2 - July 2015
David Mullen is an experienced security guard and event steward with over 10 years of experience working major events. He holds the necessary qualifications including a BTEC Level 2 Door Supervisor certificate and SIA Door Supervisor license. His experience includes working events like the G7 and G8 conferences, Wimbledon, and cricket matches. He has strong customer service, communication, and emergency response skills. Currently he volunteers in kitchens preparing meals and serving customers.
Mmapaseka Rammitloa Curriculum Vitae
Mmapaseka Maria Rammitloa is seeking a Reservations Agent position with over 4 years of experience in the tourism industry, including roles as a Junior Tour Operator, Junior Travel Agent, Hotel Front Office Receptionist, and current role as a Reservations Agent. She has a Diploma in Travel from Travel Learning College and is proficient in Microsoft Office, hotel property management systems, and booking systems like Opera, Apex, Sabre, and Galileo. Her duties have included processing reservations, room assignments, guest check-ins and check-outs, booking accommodations and transportation, and assisting customers. She aims to provide excellent customer service and continues learning and developing her skills.
Consumer Behavior
This document outlines plans for a proposed hotel called "Golden Land Holiday Village" in North Cyprus that would cater specifically to disabled guests. The hotel would be located in the Karpas region, which is suitable due to its natural beauty and lack of pollution. The 200-room hotel would have all amenities adapted for disabled access and aim to allow disabled individuals to experience holidays. It would target disabled populations in Cyprus, Turkey, and other countries. A strengths, weaknesses, opportunities, and threats analysis is presented to evaluate the proposed hotel project.
updated CV Celestine Durand
Celestine Durand is seeking a position in office administration. She has over 20 years of experience in administrative roles including personal assistant, receptionist, and data entry clerk. She has worked for companies such as Old Mutual, Varsity College, and various law firms. She is fluent in English and Afrikaans with basic German skills and holds certifications in office administration, events management, and project management.
Atahan Akilli CV
Atahan Akilli provides his resume, which details his work experience in hotel management roles such as front desk concierge supervisor and guest relations representative from 2013 to the present. His resume also lists his education and qualifications, including a specialization in business and media from the University of Social Sciences and Humanities and English language courses. He provides his contact information and indicates that references are available upon request.
Diplomatic Administrative Services
Diplomatic Tailored Tours specializes in arranging individualized tours and travel itineraries throughout South Africa and neighboring countries. They offer a range of accommodation options, itinerary planning for groups and individuals, tour packages, and transportation services like car rentals, flights, safaris, and train journeys. Their goal is to exceed customer needs by providing great quality products and excellent service tailored to interests, timeframes, budgets, and age groups.
FRONT OFFICE AND HOUSE KEEPING
The document discusses front office and housekeeping operations in hotels. It describes the front office as the area where guests first arrive and interact with staff, including functions like reservations, check-ins, and concierge services. Main sections of the front office are identified as reservations, reception, telecommunications, concierge, and bell desk. Housekeeping is responsible for cleaning guest rooms and public areas to maintain a clean, comfortable environment for guests. Basic housekeeping activities include bed making, cleaning, and laundry services.
Qasar Al Sarab Front Office
*Note - This is a Dully Research done about the the front office of QAS
This includes:
- Organizational Structure of QAS
Front Office Manager
Guest Relationa Officer
Reservation Supervisor
Cashier Supervisor
Night Supervisor
Lobby Supervisor
Door Man/ Bell Boy/ Falcon
Layout of the Front Office From the entrance to the Lobby
Sections of the Front Office
Positioning of:
-Reservation desk
-Cash and bill area
-Reception desk
-Information desk
-Travel & Concierge desk
-Main Lobby
-Entrance
-Elevators
-Front desk
Good Positioning of the Front office
Front Office Interdepartmental communication with
-House keeping
-Food & beverages
-Sales and Marketing
-Engineering and Maintenance
-Human Resource
CURRICULUM VITAE cv
Mulele Sikaneta has over 10 years of experience working in front office and laundry roles at hotels in Lusaka, Zambia. He has a certificate in front office operations and experience as a receptionist and laundry worker. His responsibilities as a receptionist included cashiering, reservations, switchboard operations, and guest relations. He is seeking a position that allows him to continue advancing his hotel career.
CV Τzortzia Diamantopoulou
The document is a curriculum vitae for Tzortzia Diamantopoulou. It outlines her work experience as a Reservations Agent and Floor Supervisor for hotels in Greece, including Costa Navarino and The Westin Resort. Her responsibilities in these roles involved managing reservations, ensuring cleanliness standards, and assisting guests. She has strong computer skills and is fluent in English and Greek. Her education includes a diploma in Management in Economic and Tourism.
So the room is booked, Now what?
Learn the best practices on how to effectively communicate with your guest after the reservation process. From confirmation to cancellation, see some great tips for finding hidden revenue and keeping guests spending in your hotel.
English for hotel staff
The document discusses vocabulary related to working in the hotel industry. It provides definitions for words like adjoining rooms, amenities, bellboy, check-in, check-out, and others. Sample sentences are given using terms such as booking an adjoining room and discussing a hotel's location near amenities.
CEP_RESUME2
This document provides a summary of an individual's work experience and qualifications for an office or property management position. It summarizes over 10 years of experience in customer service roles across various industries including travel/hospitality, retail, and university administration. Recent experiences include roles as an office manager, property manager, and private events coordinator for a hotel group.
Ttdmc presentation
The document summarizes The Traveller, an Asian destination management company established in 2005 with offices in Singapore and Malaysia. It specializes in creating extraordinary travel experiences using a localized approach with local experts. It offers a wide range of services including accommodations, tours, and event logistics. The Traveller has been awarded Best Inbound Travel by Singapore Tatler for 13 consecutive years and works with top hotels, resorts, and attractions. It also has an online platform for direct bookings and conference/MICE expertise.
CURRICULUM VITAE
Tran Trong Sang has over 5 years of experience in the hospitality industry, including positions as a guest service officer, room service attendant, and event coordinator. He holds an Advanced Diploma in Hospitality and Tourism Management from SDH Institute in Singapore. Sang is fluent in English with strong communication and customer service skills.
Hotel uniformed services
This document discusses the roles and responsibilities of various uniformed staff positions at a hotel lobby and bell desk. It describes the duties of the lobby manager, who oversees all guest services and acts as the manager's representative. Bell captains supervise morning shifts and set work schedules. Bell attendants assist guests by transporting luggage, familiarizing them with hotel amenities, and providing personalized service. Their tasks require communication skills and the ability to represent the hotel professionally.
Ruepay Pitch deck
Ruepay eases your pain of long long waiting's at restaurants by giving you a simple and secure way to pay,book and share all your restaurant needs.
Swiggy - Marketing plan
Here is an attempt to make recommendations for Swiggy, so that the brand can re-position itself in the consumer mindset. Currently Swiggy faces a huge challenge to match customer expectations and they have fairly appalling reviews on customer review forums. Perhaps re-positioning might be a helpful idea. I have made an attempt to look at re-positioning their strategy in the attached presentation
More Related Content
What's hot
Lara Takieddine- Personal resume
This document contains the resume of Lara Fawaz Takieddine. It outlines her education, skills, professional experience, and training. She has a BS in Hospitality from the Lebanese American University and is fluent in English, French, and Arabic. Her professional experience includes roles in guest relations at the Kempinski Summerland Hotel and internships in sales administration, hospitality, and hosting services. She is looking for a career opportunity to utilize her skills and talents to elevate customer experiences and achieve organizational goals.
QUINTER_CV
This document is a curriculum vitae for Quinter Atieno Okeyo that outlines her personal and professional experience. It includes her contact information, education history working as a receptionist, waitress, room attendant, and spa attendant at various hotels in Dubai from 2010 to present. Her duties in these roles involved guest services tasks like taking reservations, serving customers, cleaning rooms, and maintaining the spa facilities. The CV demonstrates over 10 years of experience in customer service and hospitality roles in Dubai.
David Mullen CV - July 2015
David Mullen has over 15 years of experience working in security and event staff roles. He holds a BTEC Level 2 Door Supervisor certificate and SIA Door Supervisor license. His experience includes working major events like the G7 and G8 conferences, Wimbledon, and cricket matches. He also has administrative experience from working in the legal sector for over 10 years. Mullen is actively seeking new security or event staff positions where he can utilize his training and experience.
Coordination with other depts
The front office coordinates with many other hotel departments to ensure smooth operations. It provides housekeeping with guest room status and special requests. It informs food and beverage about guest arrivals and departures for meal planning and minibar stocking. It aids marketing by sharing guest histories and room availability data. It coordinates with security on lobby monitoring, emergencies, and disruptive guests.
David Mullen CV2 - July 2015
David Mullen is an experienced security guard and event steward with over 10 years of experience working major events. He holds the necessary qualifications including a BTEC Level 2 Door Supervisor certificate and SIA Door Supervisor license. His experience includes working events like the G7 and G8 conferences, Wimbledon, and cricket matches. He has strong customer service, communication, and emergency response skills. Currently he volunteers in kitchens preparing meals and serving customers.
Mmapaseka Rammitloa Curriculum Vitae
Mmapaseka Maria Rammitloa is seeking a Reservations Agent position with over 4 years of experience in the tourism industry, including roles as a Junior Tour Operator, Junior Travel Agent, Hotel Front Office Receptionist, and current role as a Reservations Agent. She has a Diploma in Travel from Travel Learning College and is proficient in Microsoft Office, hotel property management systems, and booking systems like Opera, Apex, Sabre, and Galileo. Her duties have included processing reservations, room assignments, guest check-ins and check-outs, booking accommodations and transportation, and assisting customers. She aims to provide excellent customer service and continues learning and developing her skills.
Consumer Behavior
This document outlines plans for a proposed hotel called "Golden Land Holiday Village" in North Cyprus that would cater specifically to disabled guests. The hotel would be located in the Karpas region, which is suitable due to its natural beauty and lack of pollution. The 200-room hotel would have all amenities adapted for disabled access and aim to allow disabled individuals to experience holidays. It would target disabled populations in Cyprus, Turkey, and other countries. A strengths, weaknesses, opportunities, and threats analysis is presented to evaluate the proposed hotel project.
updated CV Celestine Durand
Celestine Durand is seeking a position in office administration. She has over 20 years of experience in administrative roles including personal assistant, receptionist, and data entry clerk. She has worked for companies such as Old Mutual, Varsity College, and various law firms. She is fluent in English and Afrikaans with basic German skills and holds certifications in office administration, events management, and project management.
Atahan Akilli CV
Atahan Akilli provides his resume, which details his work experience in hotel management roles such as front desk concierge supervisor and guest relations representative from 2013 to the present. His resume also lists his education and qualifications, including a specialization in business and media from the University of Social Sciences and Humanities and English language courses. He provides his contact information and indicates that references are available upon request.
Diplomatic Administrative Services
Diplomatic Tailored Tours specializes in arranging individualized tours and travel itineraries throughout South Africa and neighboring countries. They offer a range of accommodation options, itinerary planning for groups and individuals, tour packages, and transportation services like car rentals, flights, safaris, and train journeys. Their goal is to exceed customer needs by providing great quality products and excellent service tailored to interests, timeframes, budgets, and age groups.
FRONT OFFICE AND HOUSE KEEPING
The document discusses front office and housekeeping operations in hotels. It describes the front office as the area where guests first arrive and interact with staff, including functions like reservations, check-ins, and concierge services. Main sections of the front office are identified as reservations, reception, telecommunications, concierge, and bell desk. Housekeeping is responsible for cleaning guest rooms and public areas to maintain a clean, comfortable environment for guests. Basic housekeeping activities include bed making, cleaning, and laundry services.
Qasar Al Sarab Front Office
*Note - This is a Dully Research done about the the front office of QAS
This includes:
- Organizational Structure of QAS
Front Office Manager
Guest Relationa Officer
Reservation Supervisor
Cashier Supervisor
Night Supervisor
Lobby Supervisor
Door Man/ Bell Boy/ Falcon
Layout of the Front Office From the entrance to the Lobby
Sections of the Front Office
Positioning of:
-Reservation desk
-Cash and bill area
-Reception desk
-Information desk
-Travel & Concierge desk
-Main Lobby
-Entrance
-Elevators
-Front desk
Good Positioning of the Front office
Front Office Interdepartmental communication with
-House keeping
-Food & beverages
-Sales and Marketing
-Engineering and Maintenance
-Human Resource
CURRICULUM VITAE cv
Mulele Sikaneta has over 10 years of experience working in front office and laundry roles at hotels in Lusaka, Zambia. He has a certificate in front office operations and experience as a receptionist and laundry worker. His responsibilities as a receptionist included cashiering, reservations, switchboard operations, and guest relations. He is seeking a position that allows him to continue advancing his hotel career.
CV Τzortzia Diamantopoulou
The document is a curriculum vitae for Tzortzia Diamantopoulou. It outlines her work experience as a Reservations Agent and Floor Supervisor for hotels in Greece, including Costa Navarino and The Westin Resort. Her responsibilities in these roles involved managing reservations, ensuring cleanliness standards, and assisting guests. She has strong computer skills and is fluent in English and Greek. Her education includes a diploma in Management in Economic and Tourism.
So the room is booked, Now what?
Learn the best practices on how to effectively communicate with your guest after the reservation process. From confirmation to cancellation, see some great tips for finding hidden revenue and keeping guests spending in your hotel.
English for hotel staff
The document discusses vocabulary related to working in the hotel industry. It provides definitions for words like adjoining rooms, amenities, bellboy, check-in, check-out, and others. Sample sentences are given using terms such as booking an adjoining room and discussing a hotel's location near amenities.
CEP_RESUME2
This document provides a summary of an individual's work experience and qualifications for an office or property management position. It summarizes over 10 years of experience in customer service roles across various industries including travel/hospitality, retail, and university administration. Recent experiences include roles as an office manager, property manager, and private events coordinator for a hotel group.
Ttdmc presentation
The document summarizes The Traveller, an Asian destination management company established in 2005 with offices in Singapore and Malaysia. It specializes in creating extraordinary travel experiences using a localized approach with local experts. It offers a wide range of services including accommodations, tours, and event logistics. The Traveller has been awarded Best Inbound Travel by Singapore Tatler for 13 consecutive years and works with top hotels, resorts, and attractions. It also has an online platform for direct bookings and conference/MICE expertise.
CURRICULUM VITAE
Tran Trong Sang has over 5 years of experience in the hospitality industry, including positions as a guest service officer, room service attendant, and event coordinator. He holds an Advanced Diploma in Hospitality and Tourism Management from SDH Institute in Singapore. Sang is fluent in English with strong communication and customer service skills.
Hotel uniformed services
This document discusses the roles and responsibilities of various uniformed staff positions at a hotel lobby and bell desk. It describes the duties of the lobby manager, who oversees all guest services and acts as the manager's representative. Bell captains supervise morning shifts and set work schedules. Bell attendants assist guests by transporting luggage, familiarizing them with hotel amenities, and providing personalized service. Their tasks require communication skills and the ability to represent the hotel professionally.
What's hot (20)
Viewers also liked
Ruepay Pitch deck
Ruepay eases your pain of long long waiting's at restaurants by giving you a simple and secure way to pay,book and share all your restaurant needs.
Swiggy - Marketing plan
Here is an attempt to make recommendations for Swiggy, so that the brand can re-position itself in the consumer mindset. Currently Swiggy faces a huge challenge to match customer expectations and they have fairly appalling reviews on customer review forums. Perhaps re-positioning might be a helpful idea. I have made an attempt to look at re-positioning their strategy in the attached presentation
Pitch Deck
Tapiko is a mobile payment solution that allows users to pay for purchases with a tap of their smartphone instead of cash or credit cards. Key features include adding funds to a mobile wallet, tapping or scanning a QR code at partner stores to pay, reviewing and approving bills with the ability to add a tip. The solution aims to address issues with traditional payment methods like risk of stolen cards, carrying cash, and long checkout lines. It expects to gain significant users as India's smartphone user base grows and more restaurants and retailers partner with the platform. The business model will initially offer commission-free transactions to partners to gain market share, then introduce small transaction fees and promotion-based revenue streams once user targets are met.
AliceOverview
- ALICE is a hotel operations platform that allows users to manage all guest requests, staff communication, and other operational tasks through a single, integrated system.
- It provides mobile apps for both guests and staff, as well as a centralized backend platform for request management, reporting, and third party system integration.
- The platform aims to improve the guest experience through streamlined service and increased staff efficiency and communication across departments.
Session 3
The document discusses the Alice App, an online reputation management tool for hotels. It allows guests to check-in/out, access services, and receive personalized service through a mobile app. A major investor is Expedia, who invested $9.5M to improve the technology and expand teams. It also discusses how distribution is merging with hotel operations through these types of apps. Guest service is the most important focus for hoteliers, both before, during, and after a guest's stay. Reviews now have strong influence, so guest satisfaction must be continuously measured.
Swiggy Market Analysis
Swiggy Market Analysis keeping Digital Marketing as area of focus. SWOT analysis, company profile, Digital Progress, Marketing analysis, Market growth, competition analysis are all covered under this presentation.
Digital Marketing Strategy by Devesh Shah-Swiggy
About Swiggy-Swiggy is a food ordering and delivery company based out of Bangalore, India. Swiggy was inspired by the thought of providing a complete food ordering and delivery solution from the best neighbourhood restaurants to the urban foodie. A single window for ordering from a wide range of restaurants, we have our own exclusive fleet of delivery personnel to pickup orders from restaurants and deliver it to customers .
About IIDE-The Indian Institute of Digital Education (IIDE) evolved from the need for digitally skilled resources in India. All businesses in India are transitioning to the Digital Space for effective business. This has led to a high rise in demand for digitally skilled resources.
The current Indian Education system ignores this demand and is unable to cater to the needs of new businesses. IIDE is catering to this industry requirement and creating future digital entrepreneurs. To create quality output, educational houses need to have world class mechanisms and IIDE has adopted just that.
Viewers also liked (7)
Similar to Meet PRISCILLA... a mobile concierge for your hotel guests
6 Reasons to Extend Your Guest Interaction to Their Mobile Devices
This document discusses reasons for hotels to develop mobile applications that allow guests to interact with hotel services on their mobile devices. Key reasons include providing convenience to guests, obtaining guest feedback, improving operational efficiency such as mobile check-in/check-out and monitoring housekeeping, ensuring service level agreements with contractors are met, reducing costs by replacing physical compendiums, and enabling upselling through personalized mobile offers. Developing such applications can help enhance the guest experience and interaction with the hotel.
Hotel front office: A new way of thinking
One of the critical issues is to satisfy your customer. You may achieve that goal if you help your staff to recognize their SOP in a decent way. I hope this tutorial helps tourism and hospitality educators and students to not widen the gap between the industry and the curriculum. Thanks go on to Jennefer Li, who add the value of the video included.
my c.v 2
This document contains a summary of an individual's skills, work history, education, and interests. The individual has over 5 years of experience in customer service roles in the hotel and restaurant industries, including as a receptionist, order taker, salesperson, waiter, and cashier. They have strong computer, communication, and customer service skills, and education includes a bachelor's degree in tourism and hotels as well as various certificates in IT, accounting, nutrition, and English.
my c.v 2
This document contains a summary of an individual's skills, work history, education, and interests. The individual has over 5 years of experience in customer service roles in the hotel and restaurant industries, including as a receptionist, order taker, salesperson, waiter, and cashier. They have strong computer, communication, and customer service skills, and education includes a bachelor's degree in tourism and hotels as well as various certificates in IT, accounting, nutrition, and English.
LIZ jbh
This document provides personal and professional details about Elizabeth Wanzuu Kingoo, a Kenyan national born in 1988. She is single and holds an employment visa and basic language skills in Arabic, English, and Kiswahili. Her qualifications include a certificate in hotel and catering management from Zeetech College in 2010. Her experience includes roles as a desk coordinator at Jumeirah Beach Hotel in 2016 and as a cleaning supervisor at Dubai Airport Facility Care Team in 2015. She has a history of providing excellent customer service orientation and adherence to policies and procedures.
Mohamed_Nabil_CV1 (1)
Mohamed Nabil Mohamed Wassef is an Egyptian national seeking a career opportunity in tourism and hospitality. He has over 5 years of experience working in hotel receptions in Sharjah and El Gouna, Egypt. His roles have included receptionist, assistant front office supervisor, and handling guest check-ins, checkouts, reservations, and requests. He is proficient in Arabic, English, French, German, and Microsoft Office applications. He aims to continue enhancing his skills through challenging new opportunities.
Similar to Meet PRISCILLA... a mobile concierge for your hotel guests (6)
6 Reasons to Extend Your Guest Interaction to Their Mobile Devices
6 Reasons to Extend Your Guest Interaction to Their Mobile Devices
Recently uploaded
How To Change A Name On American Airlines Ticket.pptx
You can easily change/correct a name on your flight ticket under the American Airlines name change policy. The airline provides multiple online and offline modes to place a name change request. To learn more about how to change a name on American Airlines ticket, you can directly approach the airline’s customer support. Moreover, you can connect with a flight expert at +1-866-738-0741 for quick assistance.
How Do I Plan a Kilimanjaro Climb? 7 Essential Tips Revealed.pdf
How do I plan a Kilimanjaro Climb?
Planning to climb Mount Kilimanjaro is an exciting yet detailed process. Here’s a step-by-step guide to help you prepare for this incredible adventure.
Excursions in Tahiti Island Adventure
Our excursions in tahiti offer stunning lagoon tours, vibrant marine life encounters, and cultural experiences. We ensure unforgettable adventures amidst breathtaking landscapes and serene waters. For more information, mail us at tracey@uniquetahiti.com.
Discovering Egypt A Step-by-Step Guide to Planning Your Trip.ppt
Travelling to Egypt is like stepping into a time capsule where the past and present coexist, offering a unique blend of history, culture, and stunning landscapes.
See more: https://imperialegypt.com/tour-packages/
Un viaje a Buenos Aires y sus alrededores
A travelogue of my recent trip to Argentina, most to Buenos Aires, but including excursion to Iguazú waterfalls, Tigre, and Colonia del Sacramento in Uruguay
Wayanad-The-Touristry-Heaven to the tour.pptx
Wayanad, nestled in Kerala's Western Ghats, is a lush paradise renowned for its scenic landscapes, rich biodiversity, and cultural heritage. From trekking Chembra Peak to exploring ancient Edakkal Caves, Wayanad offers thrilling adventures and serene experiences. Its vibrant economy, driven by agriculture and tourism, highlights a harmonious blend of nature, tradition, and modernity.
在线办理(BU毕业证书)波士顿大学毕业证录取通知书一模一样
学校原件一模一样【微信：741003700 】《(BU毕业证书)波士顿大学毕业证》【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
本公司拥有海外各大学样板无数，能完美还原。
1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700
【主营项目】
一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！
二.真实使馆公证(即留学回国人员证明,不成功不收费)
三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）
四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度)
如果您处于以下几种情况：
◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】
◇面对父母的压力，希望尽快拿到；
◇不清楚认证流程以及材料该如何准备；
◇回国时间很长，忘记办理；
◇回国马上就要找工作，办给用人单位看；
◇企事业单位必须要求办理的
◇需要报考公务员、购买免税车、落转户口
◇申请留学生创业基金
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
How To Change Your Name On American Airlines Aadvantage.pptx
American Airlines permits passengers to change/correct names on their AAdvantage account. Also, you can request a name change both online via a web portal and offline over the phone. For further information on how to change your name on American Airlines Advantage, get in touch with the airline’s customer service. Also, you can reach out to a consolidation desk at +1-866-738-0741 for quick assistance.
Agama Tours&Safaris-Kilimanjaro day trip
Guaranteed departures to Tanzania most memorable wildlife safari and kilimanjaro climbing in
Assessing the Influence of Transportation on the Tourism Industry in Nigeria
This research dissertation investigates the complex interplay between transportation and the tourism industry in Nigeria, aiming to unravel critical insights that contribute to the enhancement of the overall tourist experience. The study employs a multi-faceted approach, literature review establishes a robust theoretical framework, incorporating The Service Quality and Satisfaction Theory to guide the research questions and hypotheses.
The methodology involves the distribution of a structured questionnaire, ensuring a representative sample and facilitating a comprehensive analysis of the gathered data.
Key findings include the nuanced perceptions of transportation infrastructure adequacy, safety and security concerns, financial influences on travel decisions, and the cultural and ecological impacts of transportation choices. These findings culminate in a comprehensive set of recommendations for policymakers and practitioners in the Nigerian tourism industry. The findings contribute to the existing literature by providing actionable insights for policymakers, stakeholders, and researchers in the Nigerian tourism sector.
The recommendations encompass gender-sensitive planning, infrastructure enhancements, safety measures, and strategic interventions to address financial constraints, ensuring a holistic and sustainable development of the tourism industry in Nigeria.
Author: Imafidon Osademwingie Martins
Top 10 Tourist Places in South India to Explore.pdf
Get the information here about top 10 tourist places in South India to explore with your family or friends by a taxi booked from Bharat Taxi.
Best Places to Stay in New Brunswick, Canada.
New Brunswick, a picturesque province in eastern Canada, offers a plethora of unique and charming places to stay for every kind of traveler. From the historic allure of Fredericton and the vibrant culture of Saint John to the natural beauty of Fundy National Park and the serene coastal towns like St. Andrews by-the-Sea, there's something for everyone. Whether you prefer luxury resorts, cozy inns, rustic lodges, or budget-friendly options, the best places to stay in New Brunswick ensure a memorable stay, allowing you to fully immerse yourself in the province's rich history, stunning landscapes, and warm hospitality.
https://www.mmanor.ca/blog/best-5-bed-and-breakfast-new-brunswick-canada
What Challenges Await Beginners in Snowshoeing
Discover the exhilarating world of snowshoeing through our presentation, highlighting the challenges faced by beginners. From physical exertion to technical finesse and braving harsh winter conditions, each step in the snow brings new obstacles and unforgettable adventures. Embrace the challenge and conquer the winter wonderland with confidence!
Recently uploaded (15)
How To Change A Name On American Airlines Ticket.pptx
How To Change A Name On American Airlines Ticket.pptx
How Do I Plan a Kilimanjaro Climb? 7 Essential Tips Revealed.pdf
How Do I Plan a Kilimanjaro Climb? 7 Essential Tips Revealed.pdf
Discovering Egypt A Step-by-Step Guide to Planning Your Trip.ppt
Discovering Egypt A Step-by-Step Guide to Planning Your Trip.ppt
How To Change Your Name On American Airlines Aadvantage.pptx
How To Change Your Name On American Airlines Aadvantage.pptx
Assessing the Influence of Transportation on the Tourism Industry in Nigeria
Assessing the Influence of Transportation on the Tourism Industry in Nigeria
Top 10 Tourist Places in South India to Explore.pdf
Top 10 Tourist Places in South India to Explore.pdf
Meet PRISCILLA... a mobile concierge for your hotel guests
- 1. © MediaConcepts Pte Ltd . RCB: 200208058G, P: 6224 3994, 25A Neil Road, Singapore 088816. This document contains proprietary information and must not be disclosed in whole or part to any third party Meet PRISCILLA A mobile concierge you can place in the hands of your guests
- 2. 2 Your hotel is running at HIGH OCCUPANCY. The phone at front desk has been ringing all day and there are guests waiting to be checked in.
- 3. 3 Say hello to PRISCILLA… A mobile concierge who is here to help you optimise operational efficiency and give your guests another reason to rave about your service levels.
- 4. 4 From the moment your guests make a reservation on your website, Priscilla’s role can begin.
- 5. Pre stay Priscilla can… check your guests in inform them when their key is ready for collection provide maps and directions to your hotel provide weather information 5
- 6. During stay Priscilla can offer front desk services… view bookings view bill summary / check-out extend stay make an offer lost & found feedback 6
- 7. During stay Priscilla can offer guest services… hotel information housekeeping restaurant booking taxi booking luggage collection 7
- 8. During stay Priscilla can help your guests find their way… map & directions in native language places to go running tracks way back to hotel 8
- 9. During stay Priscilla can help your guests order room service… menu with images customise order daily / seasonal specials 9
- 10. During stay Priscilla can… help your guests report maintenance issues help you keep track of response time 10
- 11. During stay Priscilla can… reward your guests with items from the mini bar or spa 11
- 12. Post stay Priscilla can… gather guest feedback facilitate lost & found inform you once a guest checks out enable you to prioritise which rooms housekeeping cleans first inform you once a room is ready to be re-allocated 12
- 13. 13 Priscilla Integrates with Passbook and PassWallet Operates standalone or integrates with OPERA PMS Extends the reach of your operations and guest services Reduces costs by automating some functions Works with any mobile platform Builds loyalty
- 14. 14 Empower your guests to interact with you whenever and wherever they prefer. Talk to us about PRISCILLA info@mediaconcepts.com Follow us on: