So the room is booked, Now what?
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Learn the best practices on how to effectively communicate with your guest after the reservation process. From confirmation to cancellation, see some great tips for finding hidden revenue and keeping guests spending in your hotel.
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For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/building-and-scaling-ai-applications-with-the-nx-ai-manager-a-presentation-from-network-optix/
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Everything I found interesting about the Elixir programming ecosystem in May 2024
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* Best practices and optimization strategies
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#MongoDB #VectorSearch #AI #SemanticSearch #TechInnovation #DataScience #LLM #MachineLearning #SearchTechnology
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Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
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So the room is booked, Now what?
- 1. so the room is booked, now what?best practices on how to effectively communicate with your guest after the reservation process
- 2. Reservation Summary for Confirmation Number: 9N6L8S2 Reservation for: Nigel Allport Number of people:1 Adult 0 Children Arrival Date: Nov 06 2013Departure Date: Nov 08 2013 Check-In time:3:00 PM Hotel Check-Out time: NOON Rate Information and Room Summary Subtotal: £208.00 Plus applicable Fees and Taxes * King Bed Non Smoking *The subtotal above is an estimate only and does not represent the full amount for your stay. Additional charges, taxes, and fees may apply. The actual total will be provided to you at check- out upon request. *Any change in the reservation including number of guests, length of stay or dates may result in a change to the total. the reservation confirmation is the first opportunity start to communicate it could look like this … or ….
- 4. cancellation notice win back that lost booking with a tell us why „call to action‟
- 5. pre-stay messaging before the guest arrives, engage and promote the hotels amenities
- 6. maximise guest spend on your property promote your amenities and services
- 7. maximise guest spend on your property promote your amenities and services
- 8. on-property messaging don‟t wait until checkout, ask your guest when on property “how can we make your stay better ?… and at the same time, promote your amenities”
- 9. thank-you note post checkout, thank your guest for staying and ask for feedback
- 10. guest surveys solicit meaningful and timely feedback and set-up alerts to your key staff
- 11. leverage social Impact your presence and raise ratings
- 12. return marketing promote new bookings from past guests via automated offers
- 13. be mobile in Aug13, 47% of all email was opened mobile
- 14. reservation confirmation optimized for mobile with „responsive‟ design • clickable phone number • google maps • confirmation number
- 15. mobile concierge continue your guest engagement when they are mobile • room service • wake up call • reservations • directions • spa service • clean room • maintenance • check out
- 16. so the room is booked, now what? communicate, communicate and communicate again • have a „digital conversation‟, before, during and after the stay • personalizes the „guest relationship‟ • build trust and engagement • drive incremental revenue and improve RevPAR • create another booking
- 17. thank you! for more information please contact me • nigel allport • vice president - emea • nigel@digital-alchemy.com
Editor's Notes
- Seize the opportunity to win back that lost bookingMobile
- Familiarize & promote property amenitiesShowcase amenitiesIncrease revenue opportunityDrive site trafficHTML & mobile versionsRead your guest Time of yearWeather Strategy for the day
- AnniversaryBirthdaycelebration