Customer Service Practitioner Level 2 ApprenticeshipThe Pathway Group
The aim of the programme is to ensure you gain the knowledge, skills and attributes required to effectively provide customer service on products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
Sales Service Essentials training improves customer service skills by focusing on promoting additional products and services through effective questioning techniques. With increasing competition, every business needs to differentiate itself. Ensuring your sales activity is attentive to your customers’ desires is an ideal place to start.
This is an essential, flexible and rewarding experience - and for eligible organisations it is being fully funded by the European Social Fund so there is no cost to you.
Click to edit summaryI can efficiently work under pressure and depend on assigned task with minimum supervision. I am willing to be trained or assigned anywhere and to work on extended hours. Proficiently equipped with knowledge summarized below, any team workers who can deal with people can handle work related challenges and can easily adapt to changes.
Customer Service Practitioner Level 2 ApprenticeshipThe Pathway Group
The aim of the programme is to ensure you gain the knowledge, skills and attributes required to effectively provide customer service on products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
Sales Service Essentials training improves customer service skills by focusing on promoting additional products and services through effective questioning techniques. With increasing competition, every business needs to differentiate itself. Ensuring your sales activity is attentive to your customers’ desires is an ideal place to start.
This is an essential, flexible and rewarding experience - and for eligible organisations it is being fully funded by the European Social Fund so there is no cost to you.
Click to edit summaryI can efficiently work under pressure and depend on assigned task with minimum supervision. I am willing to be trained or assigned anywhere and to work on extended hours. Proficiently equipped with knowledge summarized below, any team workers who can deal with people can handle work related challenges and can easily adapt to changes.
Hospitality Skill Development CoursewareTraining INC
Innovations in Training solutions take the drudgery out of everyday work and gives a morale boost for employees in this service sector.
In modern hospitality business, it is all about competence of people. The modern consumers demand a high level of service. Employees thus have to be on the top to ensure the survival and development of the hospitality establishment. Hence, staff training is essential in this sector. It increases productivity by developing professional knowledge, experienced skills and valid thoughts of the employees. Employee training also motivates and inspires employees by providing information and helping them realize the importance of their jobs. Thus successful hotels always include staff training as their important development strategy.
Training in the industry includes a lot of different types of learning events . Apprentice training, certification programs, process trainings and so on. A lot of training is done on-the-job which is a time consuming task and also affects productivity as more trained employees have to don the cap of trainers. Employees also take time to practice and perfect skills. Hence their productivity is also lessened. By adopting newer ways of learning like simulation based learning, employees can be provided a better and faster way of learning as it allows ample opportunities of making mistakes and learning from the mistakes and of course, a whole lot of practice!
What Makes For the Best Answering Service?Kately nangela
With answering services becoming increasingly popular, competition is growing. Source: https://www.answeringservicecare.net/why-us. Information shared above is the personal opinion of the author and not affiliated with the website.
www.SalesTrainingMiddleEast.com as the name says, is an exclusive website dedicated to the Selling Profession exclusively in the region of UAE, Qatar, Oman, KSA, Bahrain, Kuwait & rest of Middle East
Hospitality Skill Development CoursewareTraining INC
Innovations in Training solutions take the drudgery out of everyday work and gives a morale boost for employees in this service sector.
In modern hospitality business, it is all about competence of people. The modern consumers demand a high level of service. Employees thus have to be on the top to ensure the survival and development of the hospitality establishment. Hence, staff training is essential in this sector. It increases productivity by developing professional knowledge, experienced skills and valid thoughts of the employees. Employee training also motivates and inspires employees by providing information and helping them realize the importance of their jobs. Thus successful hotels always include staff training as their important development strategy.
Training in the industry includes a lot of different types of learning events . Apprentice training, certification programs, process trainings and so on. A lot of training is done on-the-job which is a time consuming task and also affects productivity as more trained employees have to don the cap of trainers. Employees also take time to practice and perfect skills. Hence their productivity is also lessened. By adopting newer ways of learning like simulation based learning, employees can be provided a better and faster way of learning as it allows ample opportunities of making mistakes and learning from the mistakes and of course, a whole lot of practice!
What Makes For the Best Answering Service?Kately nangela
With answering services becoming increasingly popular, competition is growing. Source: https://www.answeringservicecare.net/why-us. Information shared above is the personal opinion of the author and not affiliated with the website.
www.SalesTrainingMiddleEast.com as the name says, is an exclusive website dedicated to the Selling Profession exclusively in the region of UAE, Qatar, Oman, KSA, Bahrain, Kuwait & rest of Middle East
Very few companies in Romania really understand the importance of good customer service. They may use words like customer service excellence; quality etc but there is a void between words and reality. Without this your company may not survive long term as the more astute managers will use this as a key weapon to steal your customers.
FREELANCE TRAINING IS THE ANSWER
The Ultimate 6 Steps Guide to Right Customer Training Strategy.pdfVinay Londhe
This blog teslls you about the ultimate 6 steps guide to right customer training strategy.
1. Sketch Your Audience in Mind
2. Get in Touch with Your Content Specific Value
3. Create an Exciting Learning Environment (Keep it Simple!)
4. Use the Right Platform to Deliver Distinct Audiences
5. Gain Leverage From Your Ideal LMS Technology
6. Test, test, test your Training Program-Progress
Equip your Sales Personnel NOW with the Skills to WIN & KEEP
Customers coming back for more!
With our
3-DayMaster Program on:
‘Retail Selling & Customer Service Skills’‘Retail in Detail’
Program suitable for
Jewellery, Automobiles, Luxury Products, Arts & Crafts, Fashion & Clothing etc
Employability Skills Course- P.R.I.D.E @ Work! is the key to
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Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
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"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
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What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
1. 3 Day Program on:
Professional
Media Sales Training
Using a Consultative/ Relationship building approach enabling Lifetime Customers!
The Objective of the ‘Professional Media Sales Training’ program offered by ‘The
conSELLtant’ is to ensure a thorough understanding & importance of the sales
process by using a consultative approach and building on customer relationships,
while enabling one to become more professional & successful in a sales role, while
looking at Customer Retention on a long term.
The program is suitable for anyone relatively new to selling, as well as, the more
experienced ones, who wish to refresh or fine tune their existing skills in line
with today’s’ need for a more consultative or relationship building approach.
The program using a very practical approach covers right from the difference
between ‘hard sell’ & ‘consultative’ approach, through the buying & selling
process, through the core part of the session…i.e.; the 6 steps of a professional call,
covering right from the preparation stage through the close, including steps to
retain the customer.
At the end of the program participants would have gained a full understanding of
both the buying & selling processes including the importance of being well
organized. And most importantly… over the period of the course, participants
would have worked through the six step sales process, practicing the skills at each
stage, so that their selling skills are developed & reinforced; while also working on
selling (their own) products/services, making the role-plays very realistic &
practical.
2. Course Content:
The Individual-You!
-Duties & Responsibilities of a Professional Media Sales Person
−Key Attributes of a Professional Sales Representative/ Tele –Caller
-Self Confidence vs Self Esteem!
-Relationship/Consultative Selling Approach-It’s importance in today’s competitive world!
-The Buying/Sales Process.
-Behavioral Analysis-Understanding Self & Others
-Identifying & Dealing with different buyers
-How & Why people buy
The Media
The Marketing Mix
Promotion/ Advertising
Types of Advertising-Creative/ Directive
Evaluating/ Understanding Strengths & Weaknesses of various Advertising Media
The basic requirements for a good advertising medium
Media Mix
Why people Advertise? The 3 P’s
Understanding the Customer Cycle-Known, Unknown Market & Lost Customers
Attract Buyers, I nterest Buyers, Convince Buyers, Prompt Buyers to take action
Visual Impact
Groups of Buyers-RASPF/ NEDICT
The Sales Call-On Phone/ Person
-Pre Call-Account Preparation & Planning
-Physical/Mental, Self Preparation
-Approach-Phone/In person
-Telephone Skills & Manners
-Fact Finding-the Art of Questioning/ Effective Listening
-Proving Value
-Recommendation/Presenting the Solution
-Use of Visual Aids
-Features vs. Benefits-Selling Benefits!
-Handling Customer Concerns/Objections
-Gaining a Commitment/ Closing with Confidence
-Getting the most of your Telemarketing Voice
-Importance of Collecting your Money while yet Keeping the Customer.
Skills Practice
-Important videos would be shown to reiterate the above principles at each step of the sale
-Several exercises
-Role Plays at each stage (Mock calls to build confidence)
3. How the course works: The approach used would be more of a SEE & REMEMBER, along
with DO & UNDERSTAND, using audio-visuals, video clippings, exercises & role-plays at
every stage, with an opportunity for each participant to do a complete mock call by the close of
session. Participants are provided a full understanding of both the buying & selling processes and
the importance of being well organized. Over the period of the course, participants work through
the 6 step sales process, practicing the skills at each stage, so that their selling skills are
developed & reinforced. During the course they work on selling their own services, making the
role-plays realistic & practical
Commercials:
Fees: The fees would be as follows:
• For each day’s session (Timings from 9-30 to 5-30) our fee would be at a special fee of
Rs.24, 000/- (our normal fee per day is 28,000/- per day) at your venue, for any number.
But in order for this to be productive we recommend that the batch does not exceed 30
max.
• Service tax extra as applicable. (Our Service Tax No: CTC/Chennai-II/309STC)
• Notes/ sheets would be provided at a reduced rate of 75/- per participant
• Certificates to each participant on completion of the program could be arranged for @ 60
per participant
• 75% of the amount is payable upfront with the balance on completion of the session.
• All payments in favour of: ‘Collection Skills’ payable at Chennai
• Should the program be held out of Chennai, then to & fro fare along with board & lodge
expenses would be applicable.
• This proposal would hold good & be valid for a period of 3 months only.
Infrastructure & Arrangements:
As for most of the sessions we would be using our laptop, we would require the following:
• LCD with Screen
• White board with markers/ duster
• Flip charts -about 15 per day
• Sketch pens- at least 10 pens (1 for each group)
• Sound System to be connected to the laptop, as we would be showing a few movies to
reiterate key points
• Participants can bring a notepad & pen only
Timings for breaks:
15 min between 10-45 to 11-00am
Lunch break about 45 min
15 min between 3-45 to 4-00 pm
---------------------------------------
Contact: Tel: (091-44) 43531000 (091-44) 43531300 Hotline: 94440 365(days) 24(hrs)
Email: Training@Sales-Training.in,Training@SalesTrainingIndia.com,
Training@CollectionSkills.com
We service some of the top most names as Clients in India, Middle East & SE Asia…
names and testimonials of which can be seen on the websites listed below:
Websites: www.SalesTrainingIndia.Com, www.Sales-Training.in , www.RetailSalesTraining.in
www.CollectionSkills.Com, www.EtiquetteWorks.in , www.ManualPreparation.com,
www.FirstContactAcademy.Com,