This document advertises a 3-day training program called "Retail Selling & Customer Service Skills" aimed at retail sales, customer service, and shop floor staff as well as their supervisors and managers. The training covers personal skills, business etiquette, the buying process, relationship building, understanding different customer types, retail image, selling strategies, handling objections, and maximizing sales. It emphasizes developing a customer-focused approach and creating an enjoyable shopping experience to encourage customer return and referrals. The interactive training uses videos, exercises, and role-plays to help participants strengthen their selling skills and work as a customer-friendly team.
Equip your Sales Personnel NOW with the Skills to WIN & KEEP
Customers coming back for more!
With our
3-DayMaster Program on:
‘Retail Selling & Customer Service Skills’‘Retail in Detail’
Program suitable for
Jewellery, Automobiles, Luxury Products, Arts & Crafts, Fashion & Clothing etc
Retail Sales Training program
Retail selling is an art which most people have lost because it is a low paying job. Training your retail team by upping their skill levels if you pay commissions can help them knock it out of the park.
Equip your Sales Personnel NOW with the Skills to WIN & KEEP
Customers coming back for more!
With our
3-DayMaster Program on:
‘Retail Selling & Customer Service Skills’‘Retail in Detail’
Program suitable for
Jewellery, Automobiles, Luxury Products, Arts & Crafts, Fashion & Clothing etc
Retail Sales Training program
Retail selling is an art which most people have lost because it is a low paying job. Training your retail team by upping their skill levels if you pay commissions can help them knock it out of the park.
Website Do What They Don't; Do What They Can't! - presentation by Profits P...Tom Shay
This is an educational session provided by Profits Plus and Tom Shay. Many businesses are looking over their shoulder at the "big competitor" wishing they could do what the competition is doing. The missed opportunity occurs as they do not understand the uniqueness of their business and what they can do that the competition cannot or will not do. We examine the eight key factors that your customer considers when they decide who they are going to do business with.
Sales associate Chapter 1 ( Basic of Retail )Reenu Lekhi
Retailing is become the huge concept nowadays. It include the brief information regarding the retail, its importance in the society and the functions of the retail stores in India.
Sales Skills and a little bit more. For many years, I have been successful winning new business, and major accounts.
Here are some really good pointers, some you know, others you may not. Happy Hunting.
Slide share version of sales as an art and science the 10-step sales proces...Steven Tulman
I was invited to give a presentation to the MBA and HBA students at the Richard Ivey School of Business on the topic of how to succeed at a career in Professional Sales. Here are the slides that I used to present to the students.
Enabling objectives: To know about the ESSENTIAL & EFFECTIVE skills for a salesperson
Contents:
Definition of selling, skill
Products feature & benefits
Basic Principles of Selling
Effective Selling Steps
Selling process
Essential qualities of a salesperson
Qualities of a successful salesperson
Types of Customers
Website Do What They Don't; Do What They Can't! - presentation by Profits P...Tom Shay
This is an educational session provided by Profits Plus and Tom Shay. Many businesses are looking over their shoulder at the "big competitor" wishing they could do what the competition is doing. The missed opportunity occurs as they do not understand the uniqueness of their business and what they can do that the competition cannot or will not do. We examine the eight key factors that your customer considers when they decide who they are going to do business with.
Sales associate Chapter 1 ( Basic of Retail )Reenu Lekhi
Retailing is become the huge concept nowadays. It include the brief information regarding the retail, its importance in the society and the functions of the retail stores in India.
Sales Skills and a little bit more. For many years, I have been successful winning new business, and major accounts.
Here are some really good pointers, some you know, others you may not. Happy Hunting.
Slide share version of sales as an art and science the 10-step sales proces...Steven Tulman
I was invited to give a presentation to the MBA and HBA students at the Richard Ivey School of Business on the topic of how to succeed at a career in Professional Sales. Here are the slides that I used to present to the students.
Enabling objectives: To know about the ESSENTIAL & EFFECTIVE skills for a salesperson
Contents:
Definition of selling, skill
Products feature & benefits
Basic Principles of Selling
Effective Selling Steps
Selling process
Essential qualities of a salesperson
Qualities of a successful salesperson
Types of Customers
A well accomplished & pragmatic professional with 7 years of extensive experience in retail
store management.
Certified retail management professional possesing an excellent track record of delivering stupendous
results and proven success in diverse retail assignments,worked with domestic and international apparel
retail brands with sound knowledge and experience of all category like, Menswear, Women’s wear,
Lingerie, Kids and Cosmetics; Honored and awarded many a times for outstanding performance.
I would define ‘Customer Experience’as:
‘How customers or prospective customers perceive their interactions with your organisation’
Customer experience encompasses every aspect of an organisation’s offering - the quality of customer care, of course, but also advertising, packaging, product and service features, ease of use, and reliability.
How can you drive a consistently good and improving Customer Experience for your customers or prospects?
In this A to Z I’ll give you some of the answers and some tips from Oak Consult
This is a sample of my sales effectiveness program training. It is a three days course that can be followed by workshops and courses of several subject:
- Business model workshop
- Territory management workshop
- Sales coaching workshop
- Go to Market model development workshop
Employability Skills Course- P.R.I.D.E @ Work! is the key to
you achieving these and other goals, not only to gain employment, but
also to progress within an enterprise so as to achieve one\'s potential and
contribute successfully to enterprise strategic directions!
1. Are your Sales Personnel ready to handle Customers for the
coming Festive Season?
Equip your Sales Personnel NOW with the Skills to WIN & KEEP
Customers coming back for more!
With our
3-Day Master Program on:
‘Retail Selling & Customer Service Skills’
‘Retail in Detail’
Program suitable for
Jewellery, Automobiles, Luxury Products, Arts & Crafts, Fashion & Clothing etc
Facilitated by Leading Corporate Trainer: Gerard Assey, CMC, FInstSMM (UK) from India
(See: www.RetailSalesTraining.in, www.SalesTrainingIndia.com, www.Sales-Training.in)
This Retail Selling & Customer Service Skills Program-‘Retail in Detail’ is a
very comprehensive 3-Day workshop, covering each step of the Retail Sales Process &
crucial Customer Service Skills in detail, and is aimed at all retail sales/counter, customer
service & shop floor staff, supervisors/team leaders & their managers!
Pl see: www.RetailSalesTraining.in, www.SalesTrainingIndia.com, www.Sales-Training.in
for feedback/ comments from our past participants
As Carl Steidtmann, Director & Chief Economist of PricewatehouseCoopers, says, retailers
must be “customer-focused, not product-focused” if they are to create a retailing experience
that is enjoyable for shoppers and encourages them to return to those retailers in the future.
Close attention to customer service will help keep the retailer’s eye on the consumer.
This program is a must for all Retail Sales/Counter, Customer Service & Shop Floor staff,
Supervisors/Team leaders & their Managers who are keen on creating a retailing experience
that is enjoyable by encouraging customers to return in the future!
2. Contents of the program
v Developing the right attitude/mental preparation/personality
v P-E-R-S-O-N-A-L S-K-I-L-L-S
v Personal Grooming
-Personal Hygiene
-First Impressions
-Dressing 4Success!
v Business Etiquette
-Introducing Self & Others/ Greeting People/ Handshaking
-Rank, Status, Titles & Forms of address
v The buying /Sales Process
v How & Why people buy
v What makes someone buy from a particular Salesperson/Company? Relationship!
v Understanding & Identifying different buyer types & consumer lifestyles!
v Special characteristics that distinguishes retailing from other types of business!
v What makes retail shoppers tick!
v Components of a great retail image! Attraction factors- attracting customers to the store!
v The S-A-L-E Strategy- Separating the ‘real buyers’ from the ‘just lookers’
-Stop
-Ask
-Listen
-Empathize, Enthuse, Explain & Engage!
v The G-U-E-S-T Plan to Selling!
-Greeting Customers (First & positive impressions! establishing trust & value!)
-Uncovering needs (Understanding & fulfilling the needs)
-Explaining the product/service/Painting a mental picture! (Selling benefits)
-Solving customer concerns/objections
-Techniques to help the customer to ‘buy’…because people, hate being sold!
v Selling to the opposite sex!
v Maximizing sales opportunities (Add-on selling, Up selling & Cross selling)
v Customer Follow up/ Referrals etc
v Why retail sales are lost –And how to avoid them!
v Tactics to avoid common customer complaints about retailers!
v Factors consumers use to determine service quality
v Understanding the Customer Cycle-Present, Potential, and Lost Customers
v Are ‘Nice Customers’ ruining YOUR business?
v A Complaint is a gift!! Welcome it!
v Why ‘Nice’ customers don’t complain-they just move away!
v A Process for Handling Complaints/Angry customers.
v Understanding the ‘LIFE TIME VALUE’ of Customers!
v The C-A-R-E Principle!
v A Six-Step Approach for close attention to customer service that will help keep the
retailer’s eye on the consumer, to create an enjoyable experience and help the customer
return!
v A Master Plan for Success!
3. How the course works:
The approach used would be more of a SEE & REMEMBER, along with DO &
UNDERSTAND, using audio-visuals, video clippings, exercises & role-plays.
About 5 to 6 videos related to the Retail sector at various stages would be shown to
reinstate the above points.
Participants are provided a full understanding of both the buying & selling processes
together with overall moulding them into a Customer friendly team while stressing the
importance of being well organized. Over the period of the course participants work
through the 6 step sales process, practicing the skills at each stage, so that their selling skills
are developed & reinforced. During the course they work on selling their automobiles,
making the role-plays realistic & practical
_ Remember: The more they train, the more you gain
_____________________________________________________________________
Contact: Tel: (091-44) 43531000 (091-44) 43531300 Hotline: 94440 365(days) 24(hrs)
Email: Training@EtiquetteWorks.in,Training@SalesTrainingIndia.com,
Training@CollectionSkills.com
We service some of the top most names as Clients in India, Middle East, and Africa & SE Asia…
names and testimonials of which can be seen on the websites listed below:
Websites: www.Sales-Training.in, www.EtiquetteWorks.in, www.CollectionSkills.com, www.RetailSalesTraining.in,
www.SalesTrainingIndia.com ,www.FirstContactAcademy.com, www.SalesAndMarketingRecruiter.com ,
www.ManualPreparation.com