When your organization makes an investment, you need to see positive returns. But, do you know what to look for? Join this session to hear how the City of Colorado Springs quantifies their nearly $2.3 million return on investment with Cartegraph. Learn how the city measures efficiency and effectiveness across nine departments, differentiates between financial and operations savings, and uses high-performance data to dispute lawsuits and claims.

1. MEASURING YOUR
CARTEGRAPH ROI
ANDY RICHTER
GIS Supervisor, City of Colorado Springs, CO

2. MEASURING YOUR CARTEGRAPH ROI
City Stats
• Population: 465,101
• Lane miles: 5,600
• Strategic Plan 2016-2020:
• Promoting Job Creation
• Investing in Infrastructure
• Building Community and Collaborative Relationships
• Excelling in City Services

3. MEASURING YOUR CARTEGRAPH ROI
Current Status
• Cartegraph client: 2005
• Transitioned to OMS: 2015
• Users: 387
• Asset types: 67
• 9 out of 19 departments

4. MEASURING YOUR CARTEGRAPH ROI
With No GIS + OM
• Duplicate, paper-based work processes
• Future infrastructure needs with budget
• Asset condition with course of action strategy
CHALLENGES

5. MEASURING YOUR CARTEGRAPH ROI
With No GIS + OM
• Research cost of service information
• Getting to a mobile electronic platform
• Non-supported IT environment with high risk of data failure
CHALLENGES

6. MEASURING YOUR CARTEGRAPH ROI
Successful Enterprise Solution
1. Cartegraph Champion
2. Buy-in process
3. Communication
4. Teamwork
OUR PROCESS

7. MEASURING YOUR CARTEGRAPH ROI
Goals for Implementation
OUR PROCESS
Reports | Finances | Project Management | Operations
Customer Service | Communications | Records
Cartegraph ROI
GIS/IT

8. MEASURING YOUR CARTEGRAPH ROI
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OMS Plan
Transition Plan to keep
existing workflows

9. MEASURING YOUR CARTEGRAPH ROI
Measures
Determine ROI
1.Determine category
2.$ or operations cost savings
3.Document workflow pre/post project
4.Investment one time and annual costs
(data collection, implementation hardware/software)
5.Not all ROI will be instant savings

10. MEASURING YOUR CARTEGRAPH ROI
Results
• Centralize Information
• Retired 15 databases
• Improved communication
with other departments and
citizens
• Electronic info for field crews
• Transparency
• Data-driven decision-making
• Creating efficiencies and
improving workflows

11. RETURN ON INVESTMENT
EXAMPLES

12. MEASURING YOUR CARTEGRAPH ROI
Cone Zones
• ArcGIS Online (AGOL)
• Don’t need publisher role for updates
• Consume data externally saving:
286 hrs/yr or $10,700
• Sharing data with other organizations
• Where do people go for info?
Operational Efficiency

13. COMMUNICATE YOUR GREAT WORK!
Excelling in City Services
MEASURING YOUR CARTEGRAPH ROI

15. MEASURING YOUR CARTEGRAPH ROI

16. MEASURING YOUR CARTEGRAPH ROI
Automate Updates
Cartegraph data automatically updates other data sources

17. MEASURING YOUR CARTEGRAPH ROI
Concrete
Requests • Previous Workflow Cost: $18,768, 1 hr/request
• New Workflow Cost: $4,692, 15 min/request
• ROI: 300%
Operational Efficiency

18. MEASURING YOUR CARTEGRAPH ROI
Claims Process Citizen claim process has been improved from
1-3 days to now 1 hour on averageOperational Efficiency

19. MEASURING YOUR CARTEGRAPH ROI
Lawsuits In 2010, Cartegraph saved the City in a
$250,000 lawsuit involving a down stop signFinancial Efficiency

20. MEASURING YOUR CARTEGRAPH ROI
Traffic
Requests
$564,000
Assigned time to complete each step with all
levels of staff at current cost of employee with
amount of request/work orders completed
Took the time saved with eliminated steps to
calculate efficiency
Operational Efficiency

21. MEASURING YOUR CARTEGRAPH ROI
Pre/Post Workflow
Eliminated 5 steps in the process
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PAPER WORK ORDERS ARE THEN SORTED AND FILED INTO LOCATION FILES
MATERIALS, EQUIPMENT, LABOR COSTS FOR INDIVIDUAL WORK ORDERS ARE UNKNOWN WITHOUT RESEARCH
OFFICE SUPPORT STAFF ENTERS WORK ORDERS INTO A SPREADSHEET
PAPER WORK ORDERS ARE SENT VIA OFFICE MAIL TO FONTANERO SHOP FOR INSTALLATION
PAPER WORK ORDERS ARE SORTED TO SEE IF ANY UNCC LOCATES ARE NECESSARY
PAPER WORK ORDERS ARE COMPLETED AND SENT VIA OFFICE MAIL TO SUPPORT STAFF
TECHNICIAN WRITES A PAPER WORK ORDER FOR APPROVAL
SUPERVISOR GOES THROUGH HIS MAILBOX AND SORTS OUT PRIORITIES
PAPER WORK ORDERS THAT ARE APPROVED GO TO OFFICE SUPPORT STAFF
OFFICE SUPPORT STAFF CLOSES OUT WORK ORDER ON SPREADSHEET
REQUEST FOR WORK IS MADETO
TRAFFIC ENGINEERING
REQUEST IS ENTERED INTO CITCOM
TECHNICIAN TAKES PAPER COPY TO FIELD FOR REVIEW
REQUEST FOR WORK IS MADETO
TRAFFIC ENGINEERING
REQUEST IS ENTERED INTO CARTEGRAPH
TECHNICIAN TAKES REQUEST TO FIELD FOR REVIEW
WORK ORDERS CALCULATE LABOR, EQUIPMENT, MATERIAL COSTS
WORK ORDERS ARE AT THE FONTANERO SHOP IN SECONDS
WORK ORDERS ARE IDENTIFIED QUICKLY FOR UNCC WORK
TECHNICIAN FILLS OUT ELECTRONIC WORK ORDER
SUPERVISOR CHECKS HIS COMPUTER FOR WORK ORDERS AND APPROVES

22. MEASURING YOUR CARTEGRAPH ROI
Wireless Tech
• Live connection for new requests
• Efficient routing to address issues
• $217,000 in gained labor efficiency
• $125,000 invested in technology
• ROI: 42.3%
Operational Efficiency

23. MEASURING YOUR CARTEGRAPH ROI
Wireless
Production
YEAR TOTAL
2004 2,284 0 wireless units prior to Cartegraph
2006 5,261 9 wireless units, +2,977 WO (+130%)
2007 6,337 12 wireless units, +1,000 WO (+20%)
2008 7,832 14 wireless units, +1,500 WO (+24%)
2009 8,578 14 wireless units, +746 WO (+10%)
2010 8,554 14 wireless units, -24 WO (-0.02%), +275% Overall

24. MEASURING YOUR CARTEGRAPH ROI
Data Collection
Services
Operational Efficiency
Manual process
13 months to collect & process
(1/3 of network)
3 years to complete network
No idea of current conditions
Cartegraph
Collected & delivered same 1/3
network area in 6 months; more
detailed data
Pavement Inspections
1,409 lane miles

25. MEASURING YOUR CARTEGRAPH ROI
Crash
Restitution • Paper environment $734 in 2005
• GIS + OM $115,012 in 2016Financial Efficiency

26. MEASURING YOUR CARTEGRAPH ROI
Current ROI
Investment Cost since 2005
$1,613,145
Hard Cash & Efficiency
$2,309,689
ROI: +43.1%

27. ANY QUESTIONS?
ANDY RICHTER
GIS Supervisor, City of Colorado Springs, CO
arichter@springsgov.com | (719) 385-5449

28. Cartegraph empowers cities and counties to
become high-performance governments.
UNCOVER MORE ABOUT HIGH PERFORMANCE AT CARTEGRAPH.COM