Presentation delivered by Sally Keil of Morgan Sindall at the Autumn Community Day held in Feltham and hosted by SAP.

1. Project Improvement at Heathrow
using Smart Devices
Sally Keill

2. Sally, Perfect Delivery Manager

3. Perfect Delivery team
Infrastructure
South North Midlands Admin all
Nuclear |Energy | WaterAviation
Rail & Electrification Engineering Solutions
Highways
Magnor Plant
Administration

4. Group and Infrastructure Overview
Construction
&
Infrastructure
Construction Regeneration
Fit Out
Property
Services
Urban
Regeneration
Partnership
Housing
Investments
• Cash generative
• Measured by margin and working capital
metrics
• Longer term investment
• Measured by return on
capital (ROCE)

5. Perfect Delivery embedded from group
Annual Report 2017
Strategic objectives
• Win in targeted markets
• Develop and retain talented people
• Disciplined use of capital
• Maximise efficiency of resources
• Pursue innovation
“Perfect Delivery helps to
ensure that we deliver our
projects to the standards
expected by our customers as
well as driving continuous
improvement in our delivery”

6. “We strive to be the best; a company that goes
the extra mile for our customers and the local
communities within which we work.
That means we take pride in seeking new ways
to improve what we do, acting with
professionalism, honesty and transparency to
deliver each and every project ahead of our
customers expectations.”
John Morgan, Chief Executive
Morgan Sindall Group plc
How we like to work
RecommendedSnag freeOn timeSafe
Delighted
customer

7. N6 RET – Phase 2
Eastern Balancing Reservoir
MSCP4
21o
Airside Roads
Electric Vehicle Charging
Firemain repairs
LSR – Scheme 14
Southern Perimeter Road
IAG Cargo (BA Premia)
Aviation projects

8. Inspections
Activity Traditional methods Mobile technology
Completing Quality
Assurance check sheets
Typing up / scanning hand written
documents / collating photos
All data captured live on site
Accuracy: date / time /
location
Completed retrospectively could lead
to recording incorrect information
Time and date stamped as data is
captured live and tagged to a location
Reports / finding historic
information
Sifting through ring binders or shared
drives
SnagR inspection reports can be
filtered by date / inspection type and
many more
Hand written notes + photos captured + written up or scanned
= time consuming
QA data captured on mobile device, live at site
= efficiency
Traditional Technology

9. Traditional methods
Traditionally, inspection records are completed by hand on paper, this causes many issues
including:
Retrospective completion of forms, based on memory of what’s been recorded out in the
field, photographs taken separately (if at all) and then collated when back in the office.
• Illegible text
• Uncertainty of
date completed
• Location is not
definite
• Long winded,
hand written
notes

10. Utilising software
Tap on the
navigation
arrow to take
you to the site
plan

11. Quality – reassuring our customers
Each light has a
location marker
Tap here to create
and view
inspections

12. Quality – reassuring our customers

13. Quality – reassuring our customers

14. Magnor Plant
Barry
Teresa
Nigel
Bethany
Project
Managers

15. Magnor Plant scenario
Tractor and trailer on hire to project X
@ c£1000 per week
Project X no longer requires the tractor
and has considered it off hired
No off hire note can be found
Plant remains on hire and therefore the
project is charged for it’s continued
use…
6 weeks later, the QS notices the
cost…
This is just one example

16. Part of the problem…
All of the paperwork at the Magnor Plant Fitter’s office:
Senior maintenance fitter was spending 60% of his time doing administrative tasks
Admin teams spending a lot of time chasing orders, paperwork, location of plant
Something had to change…

17. So, what have we done?

18. Magnor Plant
Using software,
digitised ‘On hire note’

19. Create the project using software
Home page as viewed on the device:
Add location
markers so that
you can tag
documents to each
project

20. On hire process
Tap on the project location marker:
Tap here to add a
new document:

21. On hire process
List of available forms
Select On hire note
from the list:

22. On hire process
Order number can be typed in here

23. On hire process
Record is created: Date and time stamped

24. Digitised On hire note
Drop down list for Aviation projects

25. Digitised On hire note
Selection of field types from free text to
lists to photo fields

26. Digitised On hire note
Date field

27. Digitised On hire note
Bespoke lists

28. Digitised On hire note
• P13 list = 150+ items
• Use fuzzy search

29. Digitised On hire note

30. Digitised On hire note

31. Digitised On hire note – instant email notification

32. Reporting

33. Reporting

34. Accessed via website
Search using order number

35. What we are also doing at Magnor Plant
12 weekly inspections Job cards

36. Magnor Plant
Digitised versions of the templates:

37. Magnor Plant

38. Magnor Plant
Example of maintenance check sheet with photo page added:

39. Magnor Plant

40. Benefits
£1000s saved on plant on / off hired
Administration and inspection time reduced significantly
Instant notification sent to central finance email – costs can be
allocated quicker
More accurate records
Less paper
Records held electronically
Easy reporting
Delighting our customers and achieving Perfect Delivery
Achieving
Perfect Delivery

41. Thank you for listening 