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![@timgale
We believe that [doing this]
For [these people]
Will achieve [this outcome]
We’ll know this to be true when [we see this behaviour]](https://image.slidesharecdn.com/timgale-sunderlanddigital-measuringdesignsuccess-181029174556/85/Measuring-Design-Success-Tim-Gale-16-320.jpg)
![@timgale
0 1 2 3 4 5 6 7 8 9 10
Detractors Passives Promoters
Not at all likely Extremely likely
How likely are you to recommend [COMPANY] to a friend or colleague?
-100 0](https://image.slidesharecdn.com/timgale-sunderlanddigital-measuringdesignsuccess-181029174556/85/Measuring-Design-Success-Tim-Gale-37-320.jpg)
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- 2. @timgale Data ManagementLoan Assessment AboutMe Online Service
- 3.
- 4. @timgale The accomplishment ofan aim or a purpose. What is success?
- 5. @timgale What is success? Theaccomplishment of an aim or a purpose that achieves an outcome.
- 6. @timgale What is gooddesign?
- 7. @timgale What is gooddesign? Two of the most important characteristics of good design are discoverability and understanding. – Don Norman “ ”
- 8. @timgale Design is iterative.Things evolve. Design Learn Test
- 9. @timgale If you can’tmeasure something, you can’t control it “ ”
- 10.
- 11. @timgale The Trio ofDesign MeasuresThe Trio of Design Measures
- 12. @timgale Measure 2 Company Performance Measure 3 Team Maturity Measure1 User Satisfaction
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- 15. @timgale We believe that……. For……. Will achieve…… We’ll know this to be true when…….
- 16. @timgale We believe that[doing this] For [these people] Will achieve [this outcome] We’ll know this to be true when [we see this behaviour]
- 17. @timgale We now needto test our hypothesis
- 18. @timgale Accompany Usability Testingwith short surveys
- 19. @timgale Test Level Satisfaction SystemUsability Scale
- 20.
- 21. @timgale Task Level Satisfaction AfterScenario Questionnaire
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- 25. @timgale Approaching a problemfor internal users can be a completely unique challenge.
- 26. @timgale Start small andbuild up relationships
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- 29. @timgale Contextual Inquiry Discovery Workshops CallListening SUS Survey Tools
- 30. @timgale SUS score forbenchmarking Feedback to share Paper Forms to review Outputs
- 31. @timgale Buy-in from Stakeholders Appreciationfrom participants Improved Assessment process Outcomes
- 32.
- 33. @timgale Are we meetingthe business goal?
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- 35. @timgale Does it saveus money? Does it make us money? The bottom line:
- 36. @timgale How likely areyou to recommend this service to a friend or colleague? “ ”
- 37. @timgale 0 1 23 4 5 6 7 8 9 10 Detractors Passives Promoters Not at all likely Extremely likely How likely are you to recommend [COMPANY] to a friend or colleague? -100 0
- 38.
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- 40. @timgale NPS: It’s betterthan doing nothing at all.
- 41. @timgale Asking someone aboutwhat they’ll do in the future isn’t about loyalty. It’s about optimism.
- 42.
- 43. @timgale Key Experience Indicators aNPS Timeon task Time to first action
- 44.
- 45. @timgale Did you improveyour design process?
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- 48. @timgale Be honest aboutwhere you are. Are you doing everything you can to produce the best results?
- 49. @timgale Start with theholy grail of a design process and work backwards from there to where you are now.
- 52. Understanding of ourusers Confidence in making decisions Consistency in design
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- 54. @timgale Don’t position userresearch as optional
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- 58. @timgale References Team Maturity ● https://monzo.com/blog/2018/06/25/monzos-transparent-engineering-pro gression-framework/ ●https://www.gov.uk/government/publications/7-lenses-maturity-matrix