This document summarizes a presentation by Jenni Lloyd of NixonMcInnes about measuring the impact of online engagement. It discusses establishing objectives for social media use, mapping metrics to objectives, selecting appropriate key performance indicators, analyzing correlated data over time, segmenting engaged audiences, and setting targets. The presentation provides takeaways about focusing on insights rather than tools, regularly reviewing objectives and metrics, creating benchmarks to evaluate campaign impact, and using social data to understand audiences and programming.