1. M A Y D A P E R E Z
To contribute acquired Administrative Support skills in a progressive company.
EXPERIENCE
June 2016 – Septermber 2016 Patsco Windshield Repair Houston, TX
Adminstrative Assistant/Bookkeeper
• Assist with answering phone lines
• Submit invoices through SCG and GlassBiller systems
• Log in sales for 15+ locations; process credit card/debit transactions
• Approve coverage with insurance policies
• Complete all paperwork for supplies being sent weekly to locations; mail out
weekly supplies
• Confirm technician hours worked
August 2014 – May 2016 Tungsten Temporary Staffing Houston, TX
Payroll/Admin Assistance
• Process payroll for 400+ employees.
• Quickbooks experience.
• Prepare payroll, quarterly reports and any other report needed.
• Filing, scanning, faxings, ect.
• Handled any task given from general manager and CEO of the company.
• Full-cycle payroll accounting, including reconciliations and adjustments
• Maintain I-9 files in accordance with company policies and legal compliance.
• Route incoming calls to the appropriate department.
• Assisted with any duties HR requested.
• Paycom knowledge.
• Review and enter date for additional pays, general deductions and payroll records
as assigned.
• Employment verification.
• Recruting
• Data entry
• Excel knowledge
• Purge all employee files monthly.
• Deposit checks to the company account.
• Create job aids and other documentation as needed for knowledge.
• Contact Customers for A/R and A/P.
• Posted Company bills into Quickbooks.
• Assisted with A/P on behalf of our company.
• Open professional communication with all Customers.
• Run company errands.
• Open, sort and distribute incoming correspondence.
• Assisted in training
• Completed all health care paperwork for in staff employees
• Occasionally visit customer to follow up with any complaints
Cell 832-482-5034
Maydap86@yahoo.com

2. August 2013 – August 2014 Aetna Houston, TX
Bi-lingual Customer Service Rep – Inbound Call Center
• Explain benefits for Medicare Plans.
• Set up appointments for members.
• Follow up and follow procedures for complaints against medical personnel.
• Be the members voice for collection agencies.
• Speak to providers for specific procedure codes explain what is and is not
covered.
• Go over medical bills with the members.
• Record every detail and phone call in the proper system.
• Complete any other task/project given by upper management.
November 2008 – September 2013 APAC Houston,TX
Bi-lingual Customer Service Rep - Inbound Call Center
• Troubleshooting for Home Theater
• Provides the initial contact with customers, and runs basic troubleshooting tests to
determine product needs and service solutions.
• On line Sales / Technical sales advisor
• Explain services and special promotions to customers adhering to script and
NCO, Client, government regulations.
• Upsell and/or cross-sell products or services to customers where appropriate.
• Complete appropriate paperwork and record necessary Customer sales
information at time of sale.
• Intake specified customer calls per hour goals while maintaining quality standards
and adherence to Client requirements.
• Participate in projects, duties, and other tasks assigned by management.
• Assist customers with service/repair issues within the Standard Operating
Platform (SOP)
• Facilitates the complete solution of product sales, upgrades, installations and
service
Education
2007-2008 Everest Institute-Medical Assistant Program
2004 Houston Community College – G.E.D
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